Holiday Inn & Suites Osoyoos

Beautiful location, but get the room with a beach/lake view

The website descriptions of rooms locations are misleading, so was the lady that checked us in. It is not clearly specified that one side of the hotel has a lake/road view and the other side is a lake/beach view. They checked us into the lake/road view room that had a road noise problem. With some hostility from the staff, we changed the room to the lake/beach view, which was much more expensive.

Location was great, right on the lake

They are about to undergo well needed renovations however I think the price was still too high to compensate for the outdated facilities.

The location was nice, although the hotel was very outdated and in need of a refurbishment 5 years ago.

Our credit card was charged twice for the stay and when we attempted to have the situation rectified, we were told to call the booking site and deal with it ourselves. I was unhappy with the customer service, so if you decide to stay here than be sure to check your credit card statement after your visit.