Embassy Suites by Hilton Palm Desert

A One Star Experience (only because you can't give

One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough

I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.

Disappointed

Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay.

Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.

Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud