Palm Desert hotellia

Plussat: The staff friendly and efficient

Plussat: The decor, cleanliness, games.

Miinukset: They tried to double charge the resort fee.

Plussat: Beautiful Hotel with vert helpful and friendly staff

Plussat: All

Miinukset: Nothing

Plussat: Cleanest and friendliest and most modern hotel. Everything was fantastic. Cleaning staff friendly and all members of facility were professional and friendly as well.

Miinukset: In the cafe Area, they had the same fresh baked pastries for two days. This means that they were hard and dry and this should never happen. If your pastries don’t sell after 24 hours then u get rid of them and replace them with fresh ones. U don’t sell old pastries for the same price and for one pastry it was almost 6.00$ which is outrageous anyway. You need to instruct staff to throw out Day old and replace with fresh pastries daily especially for this beautiful place. Otherwise all Was spectacular!

Plussat: All

Miinukset: Not having someone at the pool bar at All times

Plussat: New hotel, great location

Miinukset: All good

Plussat: Rooms were very clean and comfortable. And the bathroom was spacious with a luxurious feel. The pool was also large enough to swim laps—great sunning area. Excellent location.

Miinukset: Nothing.

Plussat: Clean, modern and full of amenities. Loved the back patio area with games and pool. Great restaurant and comfortable lobby.

Plussat: I loved the look and feel of the hotel- enjoyed the retro vibes and the bed was super comfortable! Very Clean, and a relaxing town (not much to do in regards to partying-but lots of shops nearby) Friendly staff-Jacuzzi was great! -more adults present it seemed/not a family-style hotel so the stay was great for a romantic getaway. Valet included in the resort fee

Miinukset: The pool wasn't as fresh/big as I hoped. I had read something online about a "free bike rental" but was not told anything at the front desk.

Plussat: Great location, charming deco, modern furnishings

Plussat: What a cool and inviting property. Staff very friendly. Large rooms with a great bathroom. Pool area is lovely. A definite repeat for a return visit.

Plussat: The room was very spacious. Arrived early and they accommodated us with a room until our reservation was ready. Staff very friendly and informative. I most definitely will go back.

Miinukset: Nothing bad to say. Loved it.

Plussat: Great family environment.

Miinukset: The facilities could use some updating

Plussat: Spacious room with all the amenities. Use of any pool or hot tub. Access to all home owner activities including Spa at Marriott Hotel. Free parking that was close to the unit.

Miinukset: Missing a few extras like shampoo, conditioner, lotion, etc. Light at our entrance didn't work properly when we got there but it was fixed the next day. Sounding of fire alarm was an hour earlier than promised.

Plussat: Clean areas

Miinukset: The pools were too many people not comfortable

Miinukset: Don’t need clean towels every other day. We can ask for them

Plussat: Awesome property. Very quiet, we never heard any neighbors. Great golf course/green view. Covered parking right in front of our room. Very attentive staff!

Miinukset: The main pool is not very big and was packed. Finding a chair in the shade was impossible. Also while we loved the option of two rooms, it was for sure overpriced for a midweek stay.

Plussat: Spacious

Miinukset: Room wasnt completely ready during check in at 5pm. The loud air dryer for the carpet was still on.

Plussat: Privacy, quiet, view

Miinukset: check out time is to early

Plussat: Nice place, if you like 110 heat.

Miinukset: They would not honor the Sliver Status for my Marriott rewards, no food, and the electricity went out for 2 hours. It is a nice place, but they do not value their members.

Plussat: We liked the whole thing. The scene, the surroundings and the resort itself. We talked to return to spend more days there in Palm Desert.

Plussat: not much

Miinukset: your parking

Plussat: The room was awesome. The view was amazing. Very comfortable and there was everything we needed. Every staff member we would run into was very nice and helpful.

Miinukset: More lighting in the pool at night. And the pull out sofa to be a little more comfortable or extra blankets to put on the bed.

Plussat: Pool was awesome! Family-friendly

Miinukset: As clean as the place was, there were roaches... and they weren't the bashful type...

Plussat: The bed was comfortable and the gym facilities were amazing

Miinukset: Nothing. Loved it all

Plussat: Very family friendly, super large rooms, with kitchen containing all you need to prepare a meal. Very clean, very comfortable bed. Kids really like the pool with slide. Luxury experience make you want to stay longer. Surely worth the money.

Miinukset: The air conditioner in the living room is loud. although it doesn't affect the bedroom, I won't recommend to light sleepers if you plan to sleep in the sofa-bed. The toilet is loud too, can wake people up if someone use it at night.

Plussat: It is a very family friendly atmosphere that has a lot of activities for children whether they want to be in the pool all day or play in the game room. The staff was friendly and helpful when we had questions or issues. We did get a great deal on Kayak making it totally worth the money.

Miinukset: There is no oven in the Deluxe room. It's a combined convection/microwave oven and only a two burner stove. Not the best situation but workable for a three night stay.

Plussat: Nice landscaping, four pools.

Miinukset: The one bedroom unit we had was very dark and depressing and had no view. There are so many large building the place feels industrial.

Plussat: Beautiful well stocked villas with everything you need Large clean pool area with comfy chairs!

Miinukset: Paying for parking.

Plussat: The one bedroom villa was excellent. Nice balcony and the furnishings were top quality...very spacious (1200 sf). Parking was covered and close to unit. If you want luxurious accommodations this is exactly what Marriot provides...just not the vip pool experience we were hoping for...views of the golf course were beautiful though...

Miinukset: The pools were small and dated...Marriott needs to remodel the main pool area(no cabana rentals either)...extremely crowded and an adult pool area would have been nice unless you like 400 kids splashing water in your 14.00 drinks all day. We were told at checkin that we could use the JW Marriott pool via a shuttle but when I called to reserve a cabana we were informed that we could only use their facilities on Friday and Sunday...(no Saturdays)

Plussat: Cleaniness, friendly staff, all the amenities we needed

Miinukset: Drinks were expensive at the bar

Plussat: This timeshare was fairly nice. The big bummer is that checkout time is 10 am., which is ridiculous! Any other hotel is noon and usually get a late checkout on sundays..

Miinukset: Checkout time is 10 am..

Plussat: How quiet and accommodating it was. Easy to get around and great location

Plussat: Bed was comfy, loved the balcony

Miinukset: Was assigned two rooms, drove to both and neither door locked so couldn’t get in room. Nuisance having to drive back and forth until security arrived to the third room to make sure that lock worked

Plussat: The room was beautiful, comfortable and spacious

Miinukset: Everything was perfect. Room was perfect. They had everything you could want in this Hotel. We will definitely be back.

Plussat: Stayed one night on way to coast. Very convenient and property well maintained.

Miinukset: Difficult finding room location as property very big.

Plussat: The big rooms

Miinukset: The pools were dirty and water was very cold

Plussat: Cold water by the pool

Miinukset: Music was too loud by the pool

Plussat: Check in was easy. Shuttle very helpful.

Plussat: The activities offered on site.

Miinukset: 1) No elevators. Since this was for work I travelled with several pieces of bulky equipment. 2) I had to request housekeeping services. Otherwise during my stay I would be responsible for cleaning.

Plussat: Nothing stood out as a positive

Miinukset: The shuttle appeared to follow no distinct route and was not reliable. The room was dark, noisy, and not particularly comfortable.

Plussat: Everything!

Plussat: Room is very clean. Arrived late and the night staff was extremely nice and welcome.

Miinukset: the gym room has dumbbells and mills only.

Plussat: Spacious room

Miinukset: Very clean and comfortable

Plussat: Large bathroom with large walk in shower, superbly clean and modern throughout hotel.

Plussat: Location

Miinukset: Toilet was dirty

Plussat: Clean rooms! Staff is very nice. Great family hotel.

Miinukset: Our room smelled a bit like a wet mop. It may have been coming from the ac vent but it wasn't a big deal.

Plussat: All

Miinukset: Nothing

Plussat: So clean and comfortable! Staff was welcoming and professional! Room and bathroom were spacious! Breakfast had lots of options!

Miinukset: Nothing! It was all good!

Plussat: hotel staff were extraordinarily helpful and friendly!

Plussat: THE HOTEL WAS ONLY 2 YEARS OLD. BED WAS TERRIFIC

Miinukset: THE INSIDE SHOWER DOOR HANDLE WAS LOOSE. IT APPEARS WALLPAPER PASTE WAS STILL REMAINING IN BATHROOM WALLS.

Plussat: Convenient. Great location

Miinukset: Breakfast hours. Maybe a hour earlier on the weekend.

Plussat: Clean and nice up to date decor. Very nice staff and excellent breakfast..

Miinukset: Everything was perfect!

Plussat: The pool

Miinukset: My Room was so hot. The air didn’t work at all

Plussat: Our stay at JW Marriott Desert Springs was wonderful for our 4th anniversary trip! Every staff was accommodating and friendly! The renovated rooms are beautiful and the view of the pool, pond and mountains from our room made our stay even better! We arrived on a Wednesday so it was less crowded and tranquil. Pools were clean and temperature perfect for each hot 100+ degree day. The food at Rockwood Grill and Mikado and Room Service were excellent! Definitely plan to come back with family but maybe when it is under 100 degrees lol. Looking forward to seeing more renovations complete :)

Miinukset: Nothing!

Plussat: The beauty of the scenery

Miinukset: The air conditioner was hardly working in our room. Hard to sleep because it was so hot. The pillows were Terrible and flat. The food was way overpriced

Plussat: .

Miinukset: Property was under renovation and we had no notice of that when we booked. Elevators not working etc

Plussat: The staff went above and beyond to make us feel like VIP’s.

Plussat: Nice bathroom, comfortable beds, starbucks on site, the boat cruise, the birds, nice seating at the grill restaurant in the evening, lovely mini-golf and golf couse.

Miinukset: We had a lot of awfull and junk laborday guests at the pool. Can't understand why some had to eat in the pool, why some left all their rubbish at the pool when they are leaving. Why nobody feels responsible for his mass, never seen in europe... My sugguestion for the management: ask a deposit for towels, cups and plates !!! Your guys had to clean the pool a whole day after. Spa Prices for massages to expensive.

Miinukset: Gym closed at 6 PM so I could not work out. Pool amenities closed at 6 as well.

Plussat: The facilities and activities are endless. The birds in lobby are a great touch.

Miinukset: The a/c in the room was not the best. Had to call 3 out of 4 days for housekeeping to come. It was meant to be a daily service.

Plussat: Pool, spa, boats view,lobby. Place is spectacular.

Miinukset: It could use another, more casual, reasonable prices dinners. Service in restaurant very slow.

Plussat: The pools were amazing. The food at the restaurants were good. It had a nice atmosphere

Miinukset: Our rooms weren’t very clean. They were dusty & stuff was on the floor. Even through out the hotel it was a little below par

Plussat: Did not eat breakfast

Plussat: The property is large with many things to do! I would recommend it to all my friend and family.

Plussat: First class hotel with all the amenities you will need!

Plussat: Great Facility!!!

Miinukset: Great

Plussat: I liked the amenities for kids, theatre and movie in the pool. Room ac was very cold.

Miinukset: Everything closed early. The hotel and restaurants and snack shops were overpriced. I didn’t like the fact that the restaurant was hot and not properly air conditioned, outside was 114 degrees, I would have hoped for better. The pools were very warm/ heated, again they could have been colder given the triple digit weather. Also, we were under the impression the room had a kitchen. The advertising didnt say the studio room would have a kitchen, but the pictures showed a full kitchen for our room type and the hotel could not move us on this sold out weekend. $600 for 2 days in a studio room without a kitchen is just insane. The pool also had way too much chlorine, eyes were burning entirely. Alcoholic drinks were $15 and watered down even after we paid extra money for a boost. Our room was extremely small, with the bathroom door open it blocks the entire walkway to get into the bed area and can’t have closet open and unload belongings, need to make the person wait to open restroom door as the doors both touch. The resort also had this constant noise that was very loud outside, not sure if it’s to keep coyotes away but it was very annoying and loud outside, other nearby hotels didn’t have this sound. We will most likely not come back here.

Plussat: Our room was nice and clean and had a good view. The bed mattress was also comfortable.

Miinukset: Wish there were alternative pillows. The ones on the bed were too round that sleeping was a little uncomfortable. Also stayed in a handicap accessible room and the shower water would always run off to the rest of the bathroom.

Plussat: The beautiful landscape and the available shuttle service

Miinukset: A lot of our nature friends were there

Plussat: Lovely

Miinukset: I wish the pool near where we stayed which was 3000 had a restaurant or a snack bar like the other pools

Plussat: We stopped in at last minute on the way back from dropping our freshman off at college. We needed a place to relax and debrief. It was an amazing stop. The pool staff was wonderful, the food was fantastic, the rooms were comfy and clean and the entire property was well kept. We will definitely be back.

Miinukset: We loved everything

Plussat: The location of our villa was just perfect. Close to the activity room and pools were just across the way. Beach towels available and all amenities available for a great stay.

Plussat: Very nice staff in the front desk. Beautiful room.

Miinukset: A bit expensive and the housekeepers were really pushy when it came to leaving the room.

Plussat: The bed was comfortable

Miinukset: Dirty, Loud

Miinukset: We saw a lots of Bugs and crickets in side the units.

Plussat: Pool

Miinukset: Was suppose to get 2 beds. I got a uncomfortable full pull out couch. I had to make my own bed to go to sleep with a thin stinky blanketI

Plussat: Quiet friendly place with restaurants shops at a few yards friendly staff

Plussat: Clean, well kept.

Plussat: The pool was wonderful and really refreshing to arrive home to after a long drive/hike in the heat. The room we were given was huge! I wasn’t expecting it to be so big and to have such a well equipped kitchen. It was definitely great value for money.

Miinukset: The only thing I could possibly say is that the laundry facilities were really hot- a combination of machines working away and the heat of the desert.

Plussat: It's an older hotel but clean and good size room. You can actually open the windows to let in fresh air. It's in a decent neighborhood that's very quiet at night. The Continental breakfast is nice but does start at 9:00, 8:00 would be better

Miinukset: That continental breakfast could start earlier at 8 am

Plussat: I had requested a gluten free item for breakfast and they got it even thought I was only staying one night. Room was spacious, staff friendly, nice pool. Entire property is nonsmoking. Good restaurants in walking distance.

Miinukset: Wifi in my room 205 was not as strong as in the lobby. AC was loud, but worked very well. I'm nitpicking just to find some negatives.

Plussat: I love this place. Everything is perfect at The Inn at Deep Canyon.

Miinukset: Nothing.

Plussat: Great people there. Nice upgrade for $5.

Miinukset: Great people there . Rate motel got an upgrade for $5 to a suite with two beds. Nicest little Motel I've ever stayed at.

Plussat: Staff comfortness

Miinukset: Thank you

Plussat: This hotel is small and quaint,in a residential neighborhood. The front desk staff are amazing, friendly, helpful and knowledgeable. The rooms are updated, we had a king suite and bbq'd one evening. The pool and jacuzzi were great on a chilly night.

Miinukset: The on site parking gets full in the evening but there is ample parking on the street in front. Felt safe having my car there. It's right in front of the hotel.

Plussat: Everything personal are excelente good customer services everything good clean I love the stay here !

Miinukset: Good breakfast place good service great food good love the place

Plussat: Breakfast was fine, front desk clerk was very friendly

Miinukset: It was 121 degrees but that wasn't really your fault.....

Plussat: Very comfy, cute nice gardens

Miinukset: Location

Plussat: Convenient with free shuttle service within the resort. Great for family, loved the tv screen at one of pools with games and shows. Poolside grills were good.

Miinukset: A/c had two working functions, uncomfortable cold and uncomfortable warm

Plussat: Just got back from my stay at Enclaves and I loved it! I was able to check in early and near the pool as requested! The property is as I remembered it from 5 years ago! The villa had everything I needed and more! Relaxed during my stay... I can't wait to come back!

Plussat: The activity center for kids is great. Movie night in the pool, and morning water aerobics was a great perk. The pool area and the pool bar/restaurant is surprisingly good. Super sweet staff around the pool, serving drinks and snacks. Very welcoming feel overall! I will definitely come back again. Kids 7 & 13 loved it!

Plussat: Recreation

Miinukset: No everything was great!!!

Plussat: The pools

Miinukset: Rooms were small and rooms were not cleaned at all during our stay!

Plussat: The pools

Miinukset: They did not clean up our rooms during our stay I reserved several rooms and no rooms were cleaned at all but the handicap room!

Plussat: Our room was in the perfect spot accessible to everything

Miinukset: Parking can be a bit difficult

Plussat: Helpful staff, clean & spacious rooms, lots to do for the kids.

Miinukset: Nothing.

Plussat: Always family friendly! We love that we can grill in the evenings with our friends and family.

Plussat: I enjoyed all the amenities that were included.

Miinukset: There was one pool that was closed.

Plussat: It was beautiful, our room opened out to a beautiful pool and the golf course!

Miinukset: The only thing we didn't like is we could only stay the one night! Would have liked to stay longer :)

Plussat: I Loved the pool for the kids, the staff was very friendly.

Miinukset: I was not to impress with the rooms.

Miinukset: Sofa in living room was not comfortable at all. Needs replacing, cushions depletedI l I left my ipad $50 plug charger and housekeeping DID NOT TURN IT IN!

Plussat: It’s older

Miinukset: Old

Plussat: I really truly liked the high toilet Room was clean and grounds were nicely kept

Plussat: Large, comfiortable and nice sitting chairs.

Miinukset: No

Plussat: Cool pool water!

Miinukset: The huge cockroach in our bathroom, the pull out couch bed was horrible!

Plussat: This was a beautiful resort and very clean. We will be back

Miinukset: It would have been nice if we could have checked in when our unit was cleaned and not have to wait for the check in time

Plussat: Beautiful grounds and pools, huge rooms that felt like apartments, excellent value for the money, loved the location.

Miinukset: Living room sofa was old and stained. This was the only thing I noticed that wasn't perfect.

Plussat: I liked everything very comfortable

Miinukset: The location was beautiful. The pool was clean and warm. The furnishings were a little dated, but not bad.

Plussat: the manager was awesome and did her best to make up for all the issues.

Miinukset: it took us 2 hours to check in as the key that was suppose to be left for us was not there and we had to wait, and wait and wait. Also, the sleep couch was horrible. it really needs to be replaced. it was so uncomfortable that our friend had to sleep on the floor instead.

Plussat: We liked the view of the lake. We also enjoyed the adult pool. It was quiet and clean.

Miinukset: The kitchen needed to be better stalked like a cookie sheet and a spatula would have been very useful for cooking. A little cafe would be good for hot dogs hamburgers and nachos.

Plussat: Safety and cleanliness

Plussat: Very clean an/

Miinukset: N/A

Plussat: Great size room ,fantastic shower ,

Miinukset: The remote control for the TV wasn’t the best

Plussat: It’s a Hilton , good quality

Plussat: clean facility and lots of parking easy access

Miinukset: too far from palm springs had to drive to most locations

Plussat: Very clean and comfortable

Miinukset: Wind

Plussat: Front desk people, the beds, the price, how clean the whole hotel was.

Miinukset: The Sunday breakfast, came to have breakfast around 7:20am, and the omelette, and potatoes try were empty, no bananas were available, and a large group of people waiting for the hot food. After 40 minutes waiting for the omelettes. Well still waiting. And dont get me started on the one elevator which is very slow.

Plussat: Services and location.

Miinukset: Loud ac unit and refrigerator woke me up every time they turned on. Not as clean as should be. Fitness center small, minimal choices. Not worth price.

Plussat: Bed was comfortable

Miinukset: French toast hard

Plussat: Excellent choices , very clean and helpful staff. The food to my surprise was very good, love the seating choices. .

Miinukset: What's not to like, everything was great.

Plussat: I liked the free breakfast, the location was cool and everyone was super nice

Miinukset: The pool was a little dirty! It looked like it needed to be clean already!

Plussat: Staff was great, check in fast and easy. Room was very clean and well air conditioned. Pool was a little disappointing (pretty small) but served its purpose. Loved that they have free coffee and lemon water 24/7 in the lobby. We will come back.

Plussat: Did not like evening snack food at all. Other than that good except booked room for 80 and when I got receipt it cost me $120??? Nice pool

Miinukset: See above

Plussat: The staff was very friendly and when I called for something they showed up fast and were very pleasant to deal with.

Miinukset: Someone was smoking outside and we could smell it in the pool.

Plussat: Happy hour Greek grilled chicken salad was goo. Breakfast is pretty good too.

Plussat: Had the king studio, perfect size for a couple, having the kitchen included was perfect for us. The pool was amazing, so refreshing in the heat of August. Breakfast was very good, enjoyed the outdoor patio, complimentary refreshments mid week added bonus.

Miinukset: Some things needed updating, ie kitchen sink and cupboards, tired.

Plussat: The room was excellent, can't comment on the rest as I was only in town 1 day.

Miinukset: Improve the variety of the breakfast.

Plussat: Everything! How clean it is. Very spacious

Plussat: I liked the luxuriousness at a reasonable price. The facilities were excellent, the king be suite was large and comfortable. And they had real oatmeal for breakfast, with raisins and brown sugar (other stuff too); I was in heaven.

Miinukset: Nothing.

Plussat: Room, location, breakfast and complementary dinner

Miinukset: No shower gel only soap

Plussat: The room was a decent size and very pretty. The breakfast was a great added feature. Staff was helpful and friendly. For the price of the room I would recommend to others .

Miinukset: Our room would not cool down very much. I’ve stayed in other Palm Desert hotels/resorts and the rooms were cooler in temp. The bed was a bit too soft , our backs hurt the following morning. The pool was a mess! There were left over towels, trash and pool toys from the night before and the staff didn’t add clean towels till hours after the pool opened . I did not see any staff cleaning the pool area the whole time we stayed.

Plussat: The location and room was nice and clean

Plussat: Yes it was, both were excellent

Miinukset: Everything was very good. Staff and guest were friendly

Plussat: Good breakfast with a variety of options!

Miinukset: There was no late check-out!

Plussat: Playing Tennis with my 7 year old and laying by the pool with the family in the 100 degree heat. Escaping the June gloom in Orange County.

Plussat: Resort is a gem. Our room was large and very comfortable...but no internet access for my computer in our room. The pool is huge and reminded me of pools in Vegas from the 90's. The people there did not mind that we played our music....mostly 70's and 80's with a little modern country. As a matter of fact we had requests to turn it up. The café above the pool served good food at a reasonable price...the only thing was it closed early. Great location in Palm Desert with access to restaurants and bars. Overall a good resort for a good price.

Miinukset: see above

Plussat: No mid week meals available on-site. Information should have been on the web page. (Partial restaurant closure during June, total closure during Summer.) On the positive side, very convenient to the El Paseo shopping district.

Miinukset: Ice machine outside door noisy. Kitchen sink dirty and dishwasher not emptied.

Plussat: Nothing, didn’t stay

Miinukset: They have a 30 day can elation rule, no exceptions. My wife got ill 5 days prior to our visit and we were forced to pay in full! Stay at a local hotel/motel that has a more modern approach to cancelations, they are not your only option.

Plussat: The resort is wonderful. The tennis courts are fabulous. They even have 3 green clay courts which we played on. The pool is huge and very well maintained. The landscaping is beautiful and beautifully kept up.

Miinukset: The Condo, the condo, the condo. It was decorated as if we it were a mountain lodge with heavy dark furniture. The larger towels were the size of a hand towel. If you want housekeeping it is approx. $60 per day!. Not well kept. REally tired and old.

Plussat: It was great for my grandchildren, safe, clean, convenient & fun. The staff in the lobby were so helpful and friendly, especially Laura Torres, she’s a great ambassador for Shadow Mountain Resort. Our family had a great time. Thank you, Nancy Wright

Plussat: Beautiful pool area and grounds

Miinukset: No towels, no maid service, no lighting in the kitchen, door was hard to close and open. The lock had a pin that if out had to be pushed in before the key would work. We’ve been combing here for 7 years now and we will look for another location.

Plussat: Our room was on the bottom floor which opened to a little sitting and grass area which was perfect, all of the amenities in the room was very clean and both bathrooms were spacious which we also liked. There is so much to do within the resort (such as volleyball, tennis, the pool) and we wish that we had more time!

Plussat: I loved the pool and bbq area.. also the bed was soooooo comfy.. the location was perfect!!The resort is clean and well kept. Staff was nice and helpful. They moved the air for pool toys but it was ok..still found it..lol

Plussat: Staff is nice and the breakfast was good.

Miinukset: My girlfriend and I had to leave the pool area do to other guest being rude to us and them smoking pot in the public area.. it ruined our day .. also they kept the loud noise up until 3 am in the morning.. we couldn’t sleep and didn’t feel safe .. we decided to leave and come Hm at 530 am .. we would like for the hotel to make things right with us.. thank you

Plussat: Always room for improvement. But it was right on par with expectations. staff was great.

Plussat: The breakfast was good.

Miinukset: Roaches!

Plussat: Size and decor of room. Very good a/c. Good breakfast and good dog walking area.

Miinukset: The pool is a bit small for the property. It gets overrun by big groups that basically take it over. They play loud music, let their children run wild. Take up all the tables with toys, snacks, drinks etc. I may not come back because of it or only during weekdays.

Plussat: This hotel is one of our favourite places to stay when on vacation. We had a room looking on to garden area with a patio. Rooms are situated back from the road so are quiet. Great pool and hot tub. Amazing breakfasts cooked to order by friendly staff.

Miinukset: Nothing

Plussat: Cleanliness, location and friendly staff.

Miinukset: None.

Plussat: breakfast was great. Good quiet hotel.

Miinukset: Pillows are not comfortable.

Plussat: Great value for money with breakfast and parking all included this was a really good deal

Miinukset: Shower was hard to work but nothing that couldn’t be worked out

Plussat: We did not use the breakfast.

Miinukset: The bed was extremely uncomfortable. Hard as a rock. Also your faucets turn on backwards.

Plussat: Clean and well kept

Plussat: Hot breakfast.

Miinukset: The staff were quite unfriendly and requested additional money. The AC was not very effective as the room did not get below about 80 degrees.

Plussat: Good breakfast. Nice hotel stuff - helpful and efficient.

Miinukset: Very old infrastructure in rooms. AC and fridge is so loud that you need to switch it off to sleep. Rest is ok.

Plussat: Nice hotel with appropriate facilities. Comfortable beds.

Miinukset: To short time of the Starbucks opening hours in the morning for the breakfast.

Plussat: Cleanliness and pool

Plussat: The relaxing and quite it was. Cleanliness

Miinukset: Very nice place to stay at. The pool very clean. Room was big and clean. Although we stay one night, we well come back on future trip to play Palm dessert.

Miinukset: the toilet was clogged first night there, asked the front desk to have fixed they never did, smell was horrbile all night and had to use hallway closet

Plussat: Early and late pool avai

Miinukset: My room had smoke and animal smell, it was sprayed but few hours later it was back. I bought my own freshener and sprayed "everything" told front desk that carpet should be cleaned.

Plussat: bed, cleanliness

Miinukset: breakfast must be buffet style. no free coffee

Plussat: clean

Miinukset: no

Plussat: The room was very comfortable and quiet.. I loved sitting out on the balcony. . Although the hotel does not have a restaurant, there is an Applebees right next door. The staff was friendly and helpful.

Plussat: Staff was nice & property was clan

Plussat: The breakfast was terrific

Miinukset: Nothing

Plussat: I loved everything about this facility. Online the stated they had a bar. When we got there there was a signed posted for Happy Hour" from 5:00 t0 7:00 pm. When inquiring the bar was closed during the summer. The good thing Applebees was located a block away - walking distance. Otherwise just loved this hotel.

Plussat: The mattresses were actually comfortable and soft , and the room was clean.

Plussat: Their breakfast was fantastic. Their rooms were very clean. Their beds were very comfortable. Their staff was very accommodating. Location was convenient.

Miinukset: Can't think of anything

Plussat: Breakfast was good. The rooms are a bit too small but very clean

Plussat: My room was clean, and hotel was quite, staff was pleasant

Miinukset: There was no room service, nothing to eat at night.

Plussat: Staff was really great and helpful. Breakfast was very good. Room was clean and nice.

Plussat: the breakfast was really good (even if the pancake machine was not working) the staff was very helpful and the pool and spa was very relaxing on those hot days.

Plussat: It was clean and neat. Breakfast was good. Staff was friendly and willing to help me out when I had a problem

Miinukset: Sink vanity was too small

Plussat: The breakfast was fine.

Miinukset: The bathroom door has wood falling off. It is so bad we took photos of it. The "lounge" chair is very uncomfortable. The room needs 2 decent chairs for a couple - it did have a king-size bed. It did not live up to the Hampton Inn standards and this room cost more.

Plussat: Good Breakfast

Miinukset: The AC, had to move to another room.

Plussat: Great location and friendly staff

Miinukset: Flies everywhere in the hotel lobby. I understand that is somewhat avoidable, but it wasn't the most pleasant.

Plussat: Morning breakfast was much better than I expected. Scrambled eggs or white only frittata. Turkey sausage patty or pork links. A machine that made fresh( pancakes. I did not use it but would next time.

Plussat: Friendly staff and clean facility. The housekeeping crew was also friendly and efficient.

Miinukset: N/A

Plussat: Staff was funny

Miinukset: Breakfast selection same egg n beacon waffle machine fruits cereal it was ok maybe just me

Plussat: Nothing. Breakfast was horrible, upstairs room's plumbing backed up into our bathtub. It was gross.

Plussat: Especially the beds. They were so comfortable and the bedding was very nice.

Miinukset: There is nothing I didn't like. It was perfect in every way.

Plussat: Good beds

Miinukset: Dirty...floors ..elevator..coffee wrapped left from previous..windows were really nasty

Plussat: Pleasant check-in. Good beds. Good breakfast.

Plussat: The breakfast.

Miinukset: Night front desk lazy/rude. Had to get redressed at 11 PM to get a blanket for sofa bed. None on bed. Staff could not bring one to me. Two ladies at desk were rude. Not helpful and questioned why I needed the blanket.

Plussat: comfortable bed ,niece staff,clean rooms

Miinukset: pool and hot tub could use to be cleaned

Plussat: I enjoyed everything about our stay

Miinukset: Better internet it was ok but often hard to keep connection especially during peak hours.

Plussat: yogurt

Miinukset: Eggs had no flavor. Waffle the same, no flavor. Bacon would have been nice. It would be better if you did not offer breakfast

Plussat: Breakfast included a good variety of hot and cold foods and fruits. Has a good pool and patio complex.

Miinukset: The property is a bit dated in some areas such as the lobby and the elevators.

Plussat: Friendly staff.

Miinukset: Bottled water readily available gratis.

Plussat: The outlet in the bathroom did not work -

Miinukset: It was clean and comfortable

Plussat: Location

Miinukset: N/A

Plussat: It was quiet

Miinukset: The smell of old carpet.

Plussat: Everybody (staff) was very nice & helpful

Miinukset: Nobody really cleaned our room, they kind of came in, made the beds & left so our trash over flowed a little bit

Plussat: Did not like the food operation, seemed to be a lot less quality experience

Miinukset: Food sucked in comparison to previous years

Plussat: The room was perfect. Space for everything and kitchen was a plus!!

Miinukset: The pool wasn't as clean as I expected. After 15 mins we started to itch. Pool towels were so small guest were taking 3 at a time which left none for the rest of us.

Plussat: Love the dinner and breakfast!

Miinukset: Guest with dogs

Plussat: Breakfast was good

Miinukset: Had to wait a long time for refills. Rooms were not cleaned early.

Plussat: Kitchen and air conditioner

Miinukset: Nothing

Plussat: Nice location

Miinukset: Had bed bugs in the room where we stayed. All three of us got affected by bugs. Hands and legs were swollen really bad and ended up in emergency. Quality of complementary breakfast could have been better.

Plussat: I liked how spacious the room was.

Miinukset: The shower could have had larger soap/shampoo niches or a ledge to put your foot up for shaving purposes.

Plussat: Location

Miinukset: Clean carpet in the room and common areas. Dated and knicked furniture in the room

Plussat: Everything!!! I simply loved it!!!

Plussat: Great location

Plussat: Conveniently located.

Miinukset: • Dirty parking lot. (And charged $12 a night for parking, ridiculous) • The ice machine room floor was dirty. • Ground was doug up around the outside of the breakfast restaurant area, heading towards the ice machine room. My last visit, last month these repairs were still there. The doug up ground had some water drainage that had a dreadful smell to it, will this ever be fixed? • The Wi-Fi NEVER worked during any of the 3 days I stayed there. • The shower glass doors were both knocked off their rollers virtually impossible to pull closed during my morning shower leaving the bathroom floor full of water. I reported this to the front desk and they sent a repairman which took him approximately an hour and a half to fix. However only one of the doors opened and closed the other one was stationary and appeared to be permanently inoperable. • The front door to my room would not close all the way like most every door do. Apparently the door was warped, something that not just happened overnight but apparently was like this for sometime. I’m sure housekeeping would’ve noticed this however, they chose not report this to their superiors. The repairman who worked on my shower glass doors, immediately after came to assess whether the door can be fixed. I observed him asking his boss what can be done here, he simply explained to me, “you got to slam the door rather hard to get it to close.” He explained that his boss said that after time these doors begin to warp due to humidity etc. Again, his solution was to simply slam the door to to get it to close! Honestly it was so loud that I’m sure you could’ve heard it five doors down... No exaggeration. • The dreadful sound of crickets, kept me up all night. Thankfully I brought ear plugs which should not be required or necessary when staying in a hotel. When I woke up in the morning, I noticed 3 dead crickets floating in the toilet.

Plussat: Breakfast, clean pool, location

Miinukset: Carpet was very old and dusty

Plussat: The staff at the check in was wonderful and allowed my moms service dog at no extra charge. when I called down to ask for a late check out due to her being a bit ill, I was told checkout was 11 when we had 12 noon as confirmed

Miinukset: yes the woman who answered the phone was rude and told me I would pay extra if I wasnt out by 11:30 so I had to go down to the desk to get her overridden. poor communication between staff. Also would suggest an ADULT swim hour since the pool is so crowd

Plussat: Beautiful property Complimentary breakfast was good Complimentary snacks and drinks incl alcohol 530-730pm

Miinukset: Rooms slightly outdated.

Miinukset: Very dated. Walls are very thin. Smelled of smoke even in a non smoking room.

Plussat: The staff at the front desk was nice & had I known this I may have been a little more forthcoming on the other issues. Grounds we're kept up and somewhat nice breakfast but can always improve ☺️

Miinukset: The hall by the bathroom had a funny smell, so did my bedding. We had featherdown in the room which I specifically asked them not to have due to allergies. And had no coffee upon arrival.

Plussat: Staff is friendly and hotel is beautiful.

Miinukset: There was body hair and sand in the bed. Sheets were dirty. But the ocean view worth it.

Plussat: The complimentary breakfast exceeded my expectations. I thought we were going to get danishes and coffee, it turned out it was a made to order omelette bar and about everything else you would want. Excellent

Miinukset: No

Plussat: This was our second visit to Embassy Suites, the suites are good, we also love the pool and the landscaped gardens. The breakfast was great and the Managers Special Reception was an added bonus!

Miinukset: They charge my credit card more then once for the same price of the room twice.

Plussat: Price

Miinukset: Rooms smelled moldy. Bathtub leaked. The AC was loud.