Hampton Inn & Suites Palmdale

I love the service! Staff here are friendly, they make you feel comfortable which is really important.

There wasn't much that I didn't like. The only thing was that the maids we not allowed to come into the rooms to clean if you were staying multiple days. We had to do it ourselves abd go down to get what we needed. However, I really liked that idea in the end because I felt comfortable knowing no one was in the room when we were gone. So it turned out great!

The hotel staff was very friendly. That same lady checked me in and check me out. She was very sweet and personable. The only other staff member I saw was a maintenance man and he was friendly.

I was disappointed because when I looked online to make a reservation other motels showed they didn't have breakfast because of the Covid19, however this motel didn't say anything in regards to them not having breakfast. So, we didn't get breakfast. They could have offered some sort of a grab n go breakfast that maybe had a juice, fruit, yogurt, cheese, or a granola bar. Just something to get us down the road. And if they aren't offering anything then there should be notices on the website and in the lobby area. And the rate should be cheaper if they aren't offering any extra services. I don't mind paying $120 if you are offering me a nice breakfast. But could have stayed at motel nearby for half this price. Also, after we got to our room which was down a very long hallway, we discovered we didn't have any coffee cups and the only coffee in our room was decaf. Tried calling from desk, no one answered so my other half had to walk down (with a sprained ankle, I was in shower not knowing what was going on) to get us the cups and coffee we needed.

We were very please with the kind and friendly staff. This place was well equipped with all the basic necessities. We had a small bump with our room, but the front desk took care of The issue quickly and effectively!

Our suite was big and very adorable really nice too and clean

We checked in during COVID-19 so we didn't get to use anything. Also room service wasn't available. But the hotel was VERY clean and i liked that i can park my car right outside my window. I also liked that it was walking distance to the shopping center and food.

The morning gal was grouchy, rude, unpleasant to talk to, said there was ABSOLUTELY NO ROOMS AVAILABLE. She probably had enough during her over night shift and didn't want to deal with early check ins. (we had drove from Seattle, WA and arrived around 6:30am). With my experience in many other hotels, I knew that you can "check in" even if there isn't rooms available and they call/text or email, when one becomes available. I also knew a shift change was coming soon so i waited in my car and around 8am another gal checked us in early (with early check in fee of course which was 100% okay)