Palmdale hotellia

Plussat: It was perfectly located for our needs. It met our needs.

Miinukset: The air freshner smell was a bit strong. The floor was a bit stickly.

Plussat: Absolutely nothing

Miinukset: WiFi was non existent and the facilities weren’t as clean as I would like them to be

Plussat: Price

Miinukset: Too many people hanging out in the building and parking areas looks like prostitution and drugs around the building.

Plussat: Very friendly staff very helpful

Miinukset: Everything was to expectations

Plussat: The price

Miinukset: Dirty and nasty I even took a video

Plussat: Bed was comfortable

Miinukset: The room that was first given to me was used and #irtythen a second room was given to me with a broken shower that I couldn't operate without the help of a staff member with pliers. The facility could be more clean. It was also alot of drug users surrounding the building.

Plussat: That you could pay a cash deposit and get it back at check out time versus a hold being on your credit card forever

Miinukset: It was nasty there were roaches and blood stains on the sheets and the shower was backed up it was disgusting and I was not happy at all

Plussat: The room was nice & tv worked & ac & heater & bed was very comfortable.No bugs in room or bed bugs either.

Miinukset: Yes noisy person that was above me upstairs & noisy people in hallways late at night. Woke me up at 3:00 am not cool.

Plussat: Hotel is very run down neglected. Alot of street and homeless in and out consistantly 24 hrs. So there is alot of noise.

Plussat: The fact that everything is indoors. Friendly staff.

Miinukset: No towels or replacement's available until 10am the next morning

Plussat: Jacuzzi spa was good

Miinukset: Rude as hell the room wasnt clean something ended bitting me or giving me a rash

Plussat: N/A

Miinukset: Towel quantity.

Plussat: How clean the room was

Miinukset: Parking is horrible

Plussat: Everyone was professional and very nice to us.

Plussat: Everything.. it’s amazing no complaints.

Plussat: I liked the location and cleanliness.

Miinukset: Nothing

Plussat: it was clean

Miinukset: Food was poor , you can hear anything going on in the other rooms, sheets would not stay on , tub would not drain

Plussat: Staff was all very friendly.

Miinukset: Room looked like it hadn’t been clean in some time. Very dusty and stains on pillows. Also there was half a blunt sitting on the air conditioner. The room could have been better taken care of and cleaned properly before any one could stay.

Plussat: The staff was awesome, Breakfast was great, We stayed for 4 days and from front desk to every staff member were very helpful. We highly recommend the this hotel

Miinukset: None

Plussat: Location and breakfast were the best part. Staff is friendly and courteous.

Miinukset: The bed was uncomfortable mattress need replacement. Woke up sore. There was also ants 🐜 in the bathroom.

Miinukset: The representative did not check to verify if the reservation was in my companions name as well and it was . My companion was told there was no reservation and I was still charged for the room not cool.

Miinukset: Currently in renovations

Plussat: The suite was great just the right fit.

Miinukset: N/A

Plussat: I’ve stayed here several times and I will continue to utilize this location whenever possible.

Plussat: The room was furnished nicely and the location was. Convieant.

Miinukset: They closed the pool spa and all the other venues and didn't tell us. Also they cancelled our reservation and didn't tell us until we arrived .we traveled 6 hours and almost didn't get a room. The halls and other guests were loud very late the wifi didnt work and no food service at all. They should inform people before they book about closers. I wouldnt not have paid extra for this hotel if i knew they were not offering the extras motel 6 and ez8 were cheaper and had the same aminities.

Plussat: The bed were very comfortable

Miinukset: OUR ROOM HAD BED BUGS AND THEY BIT MY HUSBAND AND 4yr OLD SON. I Also booked a room with a balcony but when we arrived they didn’t have any available and they said it’s because I booked through booking.com.

Plussat: The bed was SUPER COMFORTABLE

Miinukset: No

Plussat: Location was good for what I needed.

Miinukset: Nothing

Plussat: The staff was very friendly!

Miinukset: There was no soap in my room. I had to ask the front desk for soap and I didn’t have many towels either. The thermostat took foooorever to adjust.

Plussat: I liked the employees awesome customer service bear.

Miinukset: No coffeed/breakfast @ all. For wat their charging to stay here,cld of offered continental brkfst @ vry least. Best Westrn is cheaper in rm rates & offers a warm togo brkfst & coffee. In future i will choose best westrn to stay at!!

Plussat: Very clean. Staff was helpful.

Miinukset: Room not restocked. Called for coffee cups and extra pillow. No soap. Personal hand lotion was empty. Ice machine not working. It

Plussat: The cleanliness was awesome. Very quiet and calm as well

Miinukset: I don’t think there was anything negative about our stay

Miinukset: Our room had wet carpet and smelled like it too and our room door lock had a malfunction to where it didn’t work.

Plussat: The beds where very comfortable and clean.

Miinukset: No ice buckets in room. I was given a dirty small bathroom trash to use for one.

Plussat: Excellent service.

Plussat: The beds are super comfortable

Miinukset: No

Plussat: How big and open the room was. It was very nice to come back to after a day at universal studios(an hour car drive I know). We loved how clean the room was and the breakfast. Would 100% come back.

Miinukset: The vanity above the sink in the bathroom was out and the bed was on the firm side. But I dont really care about either of them. Just figured I'd mention it.

Plussat: We were very please with the kind and friendly staff. This place was well equipped with all the basic necessities. We had a small bump with our room, but the front desk took care of The issue quickly and effectively!

Plussat: The hotel staff was very friendly. That same lady checked me in and check me out. She was very sweet and personable. The only other staff member I saw was a maintenance man and he was friendly.

Miinukset: I was disappointed because when I looked online to make a reservation other motels showed they didn't have breakfast because of the Covid19, however this motel didn't say anything in regards to them not having breakfast. So, we didn't get breakfast. They could have offered some sort of a grab n go breakfast that maybe had a juice, fruit, yogurt, cheese, or a granola bar. Just something to get us down the road. And if they aren't offering anything then there should be notices on the website and in the lobby area. And the rate should be cheaper if they aren't offering any extra services. I don't mind paying $120 if you are offering me a nice breakfast. But could have stayed at motel nearby for half this price. Also, after we got to our room which was down a very long hallway, we discovered we didn't have any coffee cups and the only coffee in our room was decaf. Tried calling from desk, no one answered so my other half had to walk down (with a sprained ankle, I was in shower not knowing what was going on) to get us the cups and coffee we needed.

Plussat: The place was really clean and my room was HUGE. We went to universal studios and came back and crashed out. I loved the breakfast every morning.

Plussat: Our suite was big and very adorable really nice too and clean

Plussat: The location and my room

Miinukset: The vending machine did not work properly

Plussat: Was conveniently located and there was any type of restaurants and fast food places around to eat.

Miinukset: The $10 parking each night.

Miinukset: Hold that is put on card for incidentals daily if you decide to stay longer.

Plussat: Location and the heated pool.

Plussat: The way the room designed the heated pool & breakfast

Plussat: I love the service! Staff here are friendly, they make you feel comfortable which is really important.

Miinukset: There wasn't much that I didn't like. The only thing was that the maids we not allowed to come into the rooms to clean if you were staying multiple days. We had to do it ourselves abd go down to get what we needed. However, I really liked that idea in the end because I felt comfortable knowing no one was in the room when we were gone. So it turned out great!

Plussat: We checked in during COVID-19 so we didn't get to use anything. Also room service wasn't available. But the hotel was VERY clean and i liked that i can park my car right outside my window. I also liked that it was walking distance to the shopping center and food.

Miinukset: The morning gal was grouchy, rude, unpleasant to talk to, said there was ABSOLUTELY NO ROOMS AVAILABLE. She probably had enough during her over night shift and didn't want to deal with early check ins. (we had drove from Seattle, WA and arrived around 6:30am). With my experience in many other hotels, I knew that you can "check in" even if there isn't rooms available and they call/text or email, when one becomes available. I also knew a shift change was coming soon so i waited in my car and around 8am another gal checked us in early (with early check in fee of course which was 100% okay)

Plussat: Price

Miinukset: Smell

Plussat: Dirty and a lot of arrests, cops all the time, people who are homeless living there. I understand the need, it just wasn't a good place to stay.

Plussat: I was close to the freeway

Miinukset: No early check in. The carpet looked like it had never been cleaned, ever ! Rude and noisy guests, old and run down dirty.

Plussat: Nothing

Miinukset: Everythin dirty

Plussat: The price

Miinukset: The smell

Plussat: Early check-in

Miinukset: rude staff noise in the night

Plussat: The room did not look the way it did on booking. Com if I had of know I would have surely went to a nicer room.

Miinukset: The room was still the regular slept in forever beds metal frames. The pictures looked nothing like the room.

Miinukset: every time was very good and the people work and the hotel excellent service thank you all

Plussat: Comfortable bed

Miinukset: Nothing the tv was very small guys where hanging out these rooms need to be upgraded told them 3 people in my room still kept giving me 1 was up towel and 2 big towels the knob on the sink was broken not good at all. Need new everything

Plussat: clipboard, any specials text you copy will be saved here.

Plussat: For the price I paid, it was pretty decent. I have no real complaints.

Miinukset: Wish it had a microwave. You have to pay for wifi.

Plussat: Nothing!!..

Miinukset: The room was dirty ,walls stains every where along with carpet & every thing else was every disappointed will never do business with them again Took picture of the room conditions

Plussat: It was clean and quiet and everything on the room worked great!!!

Plussat: I liked how quite it was and the fact that there is many places to eat near by

Miinukset: The service was nonexistent

Miinukset: It had cockroaches on the bed and restroom.

Plussat: Great staff

Plussat: Mini-fridge and microwave

Miinukset: Water pressure in the shower could be better

Plussat: No breakfast as advertised. Plus, I was not given my deposit because they claim I had more people than I should have yet no proof and was told I’d have the cops on me.

Miinukset: No breakfast as advertised. Plus, I was not given my deposit because they claim I had more people than I should have yet no proof and was told I’d have the cops on me.

Plussat: Quit area

Miinukset: My covers was smelling like pee

Plussat: Next to in and out

Miinukset: Get rid of the roaches

Plussat: It’s quiet

Miinukset: The smoke smell

Plussat: No breakfast due to Covid. No pool cause of Covid. They should discount the room because of losing those amenities. Ice machine broken and its 100 degrees outside. Weak AC in the room

Plussat: It was quiet

Miinukset: The room smelled like cigarettes

Plussat: The price and the staff are amazing. Super friendly staff members!!!! The maid does an awesome job keeping the place clean. I will keep coming and recommend this place to anyone

Plussat: Lobby, pool and front desk area were nice, clean and modern

Miinukset: Slow elevators and loose, worn carpeting in the 2nd floor hallway.

Plussat: I like that the hotel is located around restaurant's and a movie theater. There is always something to do from a walking distance.

Plussat: Location to our relatives that live in Palmdale, and also the great value.

Plussat: Breakfast was 5 stars

Miinukset: None

Miinukset: Bed and pillows weren't that comfortable.

Plussat: Awesome experience for all phases

Miinukset: No

Plussat: Friendly staff and location

Plussat: The staff and manager African American lady didn’t get here name comp us free breakfast do to our inconvenience. But didn’t get to sleep or rest like we wanted they had a banquet downstairs and my room was literally underneath the whole ro

Miinukset: Same as above didn’t enjoy our stay our family didn’t get to sleep at all . After I called front desk it literally took them 4 hours to to down the music from the banquet down stairs. Don’t recommend it if your trying to get a restful

Plussat: Clean. Well run. Good price.

Plussat: Staff was increadible. Breakfast beyond expectations!

Miinukset: Loved everything!

Plussat: Breakfast and location

Miinukset: Bed

Plussat: The beds are super comfortable

Plussat: The people who work there are so friendly they are the best part of staying there! And the breakfast was actually really good!

Miinukset: The beds and pillows are absolutely horrid hard and unforgiving, we ended up sharing the couch when we were there and for the price being almost $---- for 2 nights I would have expected at least comfortable beds and pillows.

Plussat: It’s like a little apartment. Separate living room and all. Loved how clean and spacious it was.

Plussat: It was excellent location good price

Miinukset: The carpet on the 3rd floor hallways were very dirty and someone was smoking in their room you could smell it in the hallway

Plussat: Service was great...the staff was great...The breakfast great.

Miinukset: Cleanliness is an issue. The carpets are really dirty in the hallways, food on the floor in the elevators.

Plussat: Every thing

Miinukset: It was perfect

Plussat: I was able to book

Miinukset: Open availability during booking

Plussat: Rooms where great

Plussat: Breakfast

Miinukset: The room was cold and everytime I call the front dest they will not answer

Plussat: It was very clean. The breakfast buffet was delicious. It felt very upscale for the star level.

Plussat: Located in a good area. Good bed, nice shower head. Good selection at breakfast.

Miinukset: Reserved King Size bed, arrived and not available - had to take twin queens. Room was cold upon arrival, and heater was very slow to respond. Refrig was very warm and never cooled - this required saved dinners to be tossed. Fair quality of breakfast.

Plussat: The size of the rm.

Miinukset: Pool. The pool was inside and qas very humid. The was was too warm and smelly.

Miinukset: Dirty , poor staff

Plussat: Their pet policy is great and they do not charge extra. Staff was very friendly and the rooms were very spacious and the kitchenette is very well stocked.

Plussat: It was perfect

Miinukset: Nothing, since It was perfect

Plussat: The main reason I chose the Element was for the Tesla destination chargers. Due to covid restrictions, the breakfast was not very good. Other than an apple, it was vending machine grade pastries and granola bars. The front desk staff were very friendly, welcoming, and helpful.

Miinukset: With all of the concern about covid-19 and the restrictions because of it, I expected the room to be exceptionally clean. There were obvious finger smears on the outside of the microwave, and food inside of it. I would have expected better even if we weren't concerned about covid. Also, there was a coffee maker, but no coffee. I got a cup in the lobby and used the creamers in the room and they curdled in the coffee.

Plussat: It was very clean. Had everything I needed and moderb. Would definitely recommend to friends. Thank you

Miinukset: Nope!!

Plussat: This was the best hotel I have ever stayed in. Staff went above and beyond to make sure that we had everything we needed. She is a valuable part of your team and I want to make sure she is recognized for it. Highly recommend The Element. 10/10

Miinukset: None

Plussat: The studio room is amazing and nice and new, big, clean, with all the amenities of a kitchen. The bed was extremely comfortable —best ever. Bathroom was modern and spacious. We loved the space.

Miinukset: Nothing not to like about the room or comfort. There was a really smelly trash can on the floor near the elevator though, and breakfast was a joke due to covid.

Plussat: I love the heavenly beds. The staff at the front door is very nice and helpful. Every since I found out this hotel is here I stay a few times a month. I actually stay a few minutes down the street. However, i Enjoy the cleanness and location of the hotel.

Miinukset: Since the virus I feel like they should drop the price. We're not able to workout, go swimming not use the spa. They aren't doing any food service. So we're just paying for the rooms. Which is overpriced due to not being able to use the whole hotel

Plussat: The room was spacious and clean

Plussat: The service the lady up front was so sweet

Miinukset: Love this place it's great only one time There was old food left in are refrigerator from the guest before us and the smell was coming out of the closed fridge already the front desk lady was very nice she moved our room and apologize I would go back I would remind recommend it to anybody there great any problems they always fix it there very courteous

Plussat: The rooms were well designed. Had full, heavy door on the bathroom. Had a kitchenette stocked with tableware. Had a nice shower.

Plussat: Room was nice, there was no breakfast

Miinukset: Everything was closed so it was different, and there was a dirty plate in the dishwasher.

Plussat: It is very environmentally friendly. They have 2 Tesla charging stations. The breakfast setup is refreshingly different.

Miinukset: No

Plussat: Best part was the parking lot

Miinukset: Amenities were disappointing... Breakfast was insulting

Plussat: The hotel had a kitchenette set. The cleaning service women were friendly and interactive. The hotel was clean, however it had a less than pleasant odor that remained even after opening the window.

Miinukset: The hotel front desk was unfriendly and uncooperative with things wrong in the hotel. One of the television sets was static and the bathroom sink was stopped up.

Miinukset: The price seems high but the hotel is well taken care of even though the tub faucet leaked and the tub drain backup when I was taking a shower. Otherwise it’s a nice place

Miinukset: Nothing

Plussat: I like the the size if the suite with the kitchen.

Miinukset: Being at the end by the stairs way.

Plussat: Centrally located and the staff was excellent!

Miinukset: COVID Breakfast, but that is not their fault.

Plussat: Clean

Miinukset: Cable

Plussat: Location

Plussat: It was fabulous mmm mmm

Plussat: The staff was very accommodating and friendly and did a great job providing extra pillows for us when we needed them! Thank you!

Miinukset: The facilities and room were slightly in disrepair—loose bathroom door hinge, tile popping off, headboard has weird drips dried on it. The bed is pretty hard. Weird things were missing like hand soap.

Plussat: How it has house hold products

Miinukset: Worst spot the rooms made me feel itchy

Miinukset: Free continental breakfast

Plussat: Everything

Plussat: The bed and pillows were very comfortable, wish i could buy some

Miinukset: People that were not handicapped park in the handicap parking. I had to walk a long way to enter the hotel, and we have to pay for parking.

Plussat: Checkin was early and quick. Friendly staff. The room was very nice and clean. The shower had nice shampoo, conditioner, and body wash. Bed was nice.

Miinukset: The room that they put me in had one of those adjoining doors to the next room. I could hear EVERY word the people were saying in the next room at 6am. I think hotels should be more private than that.

Miinukset: The room had a odor. Possible the carpet needs to be cleaned. Also there was a plastic bag over the smoke detector. Was not noticed until the morning of departure. Staff was notified at the time of checkout.

Plussat: it was clean and the bed was super comfortable.

Miinukset: you have to pay for parking.

Plussat: Rooms were very clean.

Miinukset: The $10 parking charge for parking in a lot shared with other business.

Plussat: the front desk, was the most customer-service oriented-person we have experienced at hotels. She was delightful. Employees in the food service area were also very friendly and helpful. The rooms were clean and very nicely done.

Miinukset: No, it was a great experience!

Plussat: Looked great everything was up to par & great environment. Clean and neat people were good and easy to get to enjoyed spending time at this hotel, I really was impressed with everything and will come back again thanks for all your help and support for yoe

Miinukset: No everything was nice.Looked great everything was up to par & great environment. Clean and neat people were good and easy to get to enjoyed spending time at this hotel, I really was impressed with everything and will come back again thanks for help thank

Plussat: It's so comfortable my kids husband and I enjoyed our stay. Callie was amazing helping us check in and check out.

Plussat: I Loved the remodeled rooms! They are beautiful and comfortable! I also Loved the breakfast! I had the avocado toast every morning I stayed. It was SO Good!! The staff was warm and welcoming! All around, Great experience!

Miinukset: The only reason I didn't give the highest remarks on the facility is due to the elevator. There is only one and it was very slow and seemed to have an extra long pause when you got the first floor. I didn't mind that the fitness center and pool were unavailable. I don't typically use them anyway. After seeing the rooms' remodel, I can only imagine the upgrades on the fitness center and pool that is to come.

Miinukset: Everything was good only the ac in the room was not working good and it was hot in the room

Plussat: I liked that you get WiFi.

Miinukset: This property housed long term guest. There were people drinking and hanging around like that’s what happens there normally! We stayed one to many nights! We asked for clean towels and we were brought one, because housekeeping said they didn’t have any more clean towels (and it was 1:00 pm) and they would not have anymore till the morning. We had to remove the top bedspread because it smelled and was stained. If we could have checked out we would have done it that night but we couldn’t. We traveled from Colorado and were exhausted. Just wouldn’t recommend, unless you are in dire straits!!

Plussat: Location

Miinukset: Dirty bathroom towels

Plussat: The room was very clean the staff were pleasant and the location was perfect and it quite.

Plussat: Nothing much very overpriced

Miinukset: Location was horrible also the front desk was very inconsiderate and demanding

Plussat: Staff and it was clean.

Miinukset: Guest noise.

Plussat: The rooms were nicely furnished clean and great location and friendly staff.

Miinukset: Can't think of anything I didn't like about this place.

Plussat: Convience

Miinukset: No.

Plussat: Nice shower.

Miinukset: Room smelled. Room was dirty. No elevator. No microwave.No refrigerator. Ice too far from room. Pool closed. No coffee! And the worst part was the horrible bed that needed to be thrown out.

Miinukset: Very clean

Plussat: The room was clean and the A/C worked great!

Miinukset: The bathroom sink was clogged. I did not report it, because we were only staying one night.

Plussat: Price was very competitive

Miinukset: Very shady location. Characters in and out police in and out.

Plussat: It was average

Miinukset: The area

Plussat: The staff was so friendly and helpful. The location is great.

Miinukset: Although staff claims there are pull-out sofas in all the rooms, that is not true.

Plussat: Great experience. Hall we stayed on smelled like dogs

Miinukset: Just the dog smell

Plussat: Reception, was very friendly, welcoming and helpful. Room was roomy, bed comfortable, and clean. Close to several restaurants and fast food places. Good breakfast.

Miinukset: Nothing. Everything was nice.

Plussat: Room Breakfast ... best ever

Miinukset: Too much noise from the room above...

Plussat: The front desk staff was incredibly nice and caring about us.

Miinukset: The cleanliness was unsatisfactory, the hall reeked of marijuana and something rotted. The couch in our room smelt of piss. Door frames lose and mismatched paint. I felt ROBBED for the price I paid.

Plussat: Was close to soccer tournament but turned out to be a mistake.

Miinukset: There was a smell of mold in rooms. There was a multiple police standoff in hotel parking lot and police helicopter circling. Our children were terrified. We were told to not park our car in the back or it may not be there in the morning.

Plussat: The kitchen

Miinukset: The beds

Plussat: The staff did there best faculty was under remodeling not disclosed at time of booking no pool

Miinukset: Stay good but noisey don't get room in the courtyard area people out all night

Plussat: Nice, clean updated rooms with all the amenities you would expect. Free breakfast, free WiFi though it wasn't working the first night and family friendly atmosphere.

Miinukset: I was billed for the room twice and had to call back 3 times before getting a call back from the front desk not a manager. All the while being told a manager would contact me. The first call lead to us being blamed for their mistake. Waiting on manager

Plussat: Easy to get to. Rooms were really good size. Staff was very nice.

Miinukset: The fire alarm went off sometime around 5am and it was impossible to fall back asleep. I’d guess this is not a regular occurrence, but, it still sucked to be woken up that early. :/

Miinukset: The noise in our room from the air conditioning