Mercure Paris Alesia

They tried their best to make up for their mistake

They lost our reservation and hotel was full. Nice to hear you have to go to another hotel for the first night and need to return for second night! We were not happy in spite of the thousand apologies!

The location is really close to the metro and tram stop so you can easily get across Paris. The hotel staff were friendly. Water bottles and tea/kettle was available in the room.

The pillows were too soft and mattresses although were comfortable didn't evoke a good night's sleep. The hotel staff were initially adamant they couldn't change the temperatures of the room and the first night was absolutely cold after persistent complaining we were able to get the temperature of the room increased. This is the first hotel I've stayed in that controlled the maximum temperature of the room. The breakfast left a lot to be desired. There wasn't a variety of cereals as one would expect and there weren't many options available to vegetarian diet. The shower looked very modern and fancy and was a pleasure to use but the glass to keep water within the shower was too short and most the water just ended up outside the shower cubicle :(

Staff very reactive and civil, breakfast with fresh and tasty products, second room quiet and adequate size for 2 people.

In spite of special request for a quiet room during reservation our room was quite noisy, we changed for a quiter room which met our expectations, the first night spent was not nice really.