Black Bear Lodge By Vacasa

Location very convenient to ski lockers and slopes. Hot tub on balcony very nice at end of a ski day. Living area spacious and kitchen well equipped. Complimentary shuttle service to restaurants was prompt and pleasant.

Because of a mgmt change from our last stay here, there was no longer service to provide fresh towels, or even a place where guests can exchange used ones for clean. Also, guests required to take their trash to the basement, and no recycling receptacles provided. Beds and pillows old and tired.TV didn't work.Front office supposed to open at 7am,and at departure we were trapped unable to get through lobby out to our ride because at 7:20 an no one there. Multiple calls to VACASA did not help - they had no local contacts and were a call center without any ability to help, didn't know code to door, etc.We would have rather paid an extra daily amount to have these basic amenities.

Expensive for what you get. No air conditioning