Phan Thiet Ocean Dunes Resort

Good pool and breakfast, clean rooms, not too far from downtown

The service and attitude of personal was awful! There included several taxes and some new year fees without notification, and even increased the price for the dinner. Awful!!!! Not recommend with this staff

Since the Vietnamese "RANG DONG GROUP' took over the management of NOVOTEL, this property has been falling steadily. It is now a 2 stars Vietnamese hotel specialized in noisy wedding, birthday and office parties. It is no more a 4 stars "resort". Only very few Chinese and Korean customers, almost no Western. Lack of staff because of very low salaries. Only the former staff, professional and English speaking because trained before by NOVOTEL. The new young staff is lazy and not professional, and don''t speak English. In the restaurant (only 2 waiters for the breakfast) chairs are broken and carpet floor is damaged. Poor food choice for breakfast. During week-ends, very noisy and dirty (elevators full of water) due to the hordes of bad behaving Vietnamese groups staying with low room rates. During these times (wedding and week-end) normal customers have to wait at least 45 to 50 minutes to be served at the restaurant. we stayed 5 days and no hot water during 2 days. And more other matters of disappointment.