Sheraton Philadelphia Society Hill Hotel

Bell hops and valets were very kind and professional.

Pet policy is not clearly stated on their website. We arrived at the hotel with the intention of sightseeing and ended up being stuck in our room watching our dog because the policy doesn't state online that you have to stay with him at all times even if he's in a crate. This made us on able to benefit from our complementary breakfast since he was also not allowed in the dining area and the entire purpose of the trip was for a Valentine's Day getaway with my husband. It left us leaving the room individually and scrambling for last-minute plans. We did not get to enjoy our vacation the way we expected to and were even more upset that when we called to ask about the policy that we weren't informed in advance. We did not get told until after check in

Good check in person

Internet service

Great location...dated rooms

Location was awesome. Staff was friendly.

Terrible TV...too small and very blurry. Food menu was weak...not enough variety and over priced for the quality. Should not have had to pay an extra 30.00 for one nights parking...outrageously over priced and a very sneaky added expense.

Noisy

The hotel had a great feel when you walked in. It looked very clean and modern.

When we arrived Saturday afternoon, there was no doorman to help with the bags. I ended up running into someone when I went to get a cart who was hanging out at the front desk talking. Also I was putting a stroller and there wasn't anyone to assist with holding the door open. Lastly, there were 2 weddings going on. From our room, we could hear the DJ until past 11:30 at night which isn't ok when you have small children and if you are a light sleeper.