Plano hotellia

Plussat: Room very nicely designed. Very comfortable and functional.

Miinukset: Cleaning staff left dirty coffee cups and glasses out.

Plussat: Location was perfect - near the highway for easy access. Close to many stores & restaurants. Beautiful decor. Wonderful breakfast. Very nice pool & fitness room.

Miinukset: Doors to bathroom should be solid so sleeping guests aren't disturbed by the light of early risers.

Plussat: Very clean and well organized.

Miinukset: The breakfast was not very good compared to other hotels. Food eggs and sausage was not very hot.

Plussat: Big spacious rooms with dual bathrooms

Plussat: The breakfast was amazing every morning. There were selections of cereals, juices, alongside hot items like meats, eggs, and waffles.

Miinukset: Nothing.

Plussat: Cleanliness and location

Miinukset: Breakfast was sub par

Plussat: The layout of the bathroom was perfect. The access to the high way and Stonebriar Mall was great.

Miinukset: The shower leaks thru the door so the floor does get wet, because it did not create a good enough suction to stay closed. The tv is in a weird position, it's sits between the living room and bedroom on a dresser in front of the seated oration area

Plussat: Everything

Miinukset: No

Miinukset: There was a basketball tournament in town and several players were in same hotel. Very noisy and players were disruptive. Not able to sleep.

Plussat: Very clean, beautiful hotel in great location

Miinukset: Security does not appear to be doing their jobs. Our door was opened in the middle of the night by either a drunk woman or the security guard standing there with her. The corporate office has not gotten in touch with me about the incident.

Plussat: Modern, comfortable and clean

Miinukset: Only 2 large towels in the room

Plussat: Awesome

Miinukset: Everything was great

Plussat: The customer service was incredible! I have never seen staff with such a wonderful attitude and desire to please.

Plussat: New

Miinukset: Have to pay self parking. It is not even at downtown area.

Plussat: The bed was super comfortable, the staff was super friendly and helpful and the bed was amazing.

Plussat: Everything is incredible

Plussat: Perfect location for shopping and eating.

Miinukset: Nothing

Miinukset: no bathtub in our room

Plussat: Great Location, Staff was very courteous. Everything you could need is on site or within walking distance. Shopping, plenty of Restaurants & a Food Hall that has a variety of Food options. The Shower is to die to for. We enjoyed our 2 day stay

Miinukset: No Luggage Carrier, Bar doesn't do frozen drinks

Plussat: Great staff, excellent pool and bar.

Plussat: Clean rooms, great staff, beautiful pool and convenient location.

Miinukset: Expensive. Pool area closes at 10pm. At this price WiFi and breakfast should be included.

Plussat: Breakfast was great! The front desk staff were friendly. Convenient parking

Miinukset: Towels are so scratchy. Not comfortable

Plussat: Everything was great Breakfast was delicious, hotel is clean, beds are super comfy. Family friendly, helpful staff and very nice pool and hot tub!!!!

Plussat: The customer service was excellent. I had a birthday party of 11 and they accommodated us with everything we asked for. The room was nice and clean and the indoor pool with hot tub was a plus. The kids and I were very pleased.

Plussat: I liked the fire pit, as well as the rooms pretty much being a tiny apartment.

Miinukset: My only thing I would change would have been the shower, I have 2 small children and not having the other half of a door to close it to keep them in was different. It made bath time a little more difficult.

Plussat: I liked everything it was very clean the staff was very friendly

Plussat: I liked the. Professional staff and management. I liked the friendliness and how beautifully kept the complex is.

Plussat: .

Miinukset: We would like to request that TWO serving dishes of REGULAR scrambled eggs be available instead of just one serving dish of regular and one serving dish of scrambled egg whites. Each day we were there, it was a challenge to get regular scrambled eggs as they were consumed immediately by long lines of folks ahead of us. We were wondering how many people choose the egg white scramble because they like it, or do they choose it because the regular eggs are always gone?? Food replenishment at breakfast needed more attention.

Plussat: Clean rooms and modern decor; expansive breakfast and very friendly staff!

Miinukset: I can’t think of a single thing!

Plussat: It was clean and well kept.

Miinukset: The entrance was not very visible from the road and I drove in circles for awhile trying to find it. There was also a random cheeto on the floor of our room which was super strange!

Plussat: The room was modern and very clean. The pool and splash pad were an added bonus for my littles who spent about five hours there through the weekend.

Plussat: great . people and food were great

Plussat: Very helpful staff, the facility is clean and the room are big. Great location

Plussat: The room was beautiful! very spacious and immaculately clean! My grandson loved the pool!

Miinukset: no

Plussat: It was very clean, very nicely decorated and the staff was very friendly. The complementary breakfast was good and they kept it clean.

Miinukset: We booked a king bed, but with guest extending their stay we didn't get a king bed.

Plussat: Everything was great...

Plussat: Spacious room, great breakfast and location!

Miinukset: No, liked everything!

Plussat: The breakfast was great and the location was just off the highway which I think is fantastic

Miinukset: N/A

Plussat: The staff was receptive to my needs. Hot drinks were always available (coffee, tea, cocoa) which I really appreciate.

Miinukset: 1) I don't like the no cancellation policy. In the case that I might have to make last minute changes, I would be charged almost full booking price. 2) Breakfast was bland. No yogurt. Not enough seating space. I had to take my meal to my room.

Plussat: Big room and big bathroom. Loved the walk-in shower

Plussat: Location, cleanliness, and shower size.

Miinukset: No

Plussat: Caring for customers.

Miinukset: No

Plussat: The room was nice, clean, and spacious. The staff were very friendly and courteous.

Miinukset: The breakfast was ok. The food was not refilled in timely manner and there were lots of people with kids. I REALLY thought it was gross that there were too many people with sick kids, with boogery noses and wiping them with their hands, touching all the food serving utensils, waffle makers, touching all the food. I wish the hotel would at least provide some hand sanitizers for people to use before going to get the food. I know most of this is NOT the hotel’s fault, but they could have at least try to make it better, especially because it is the flu season.

Plussat: The hotel was located near everything! Will definitely visit again soon!

Miinukset: The hotel had a post in the bath about reward points for not using cleaning service for towels, but you had to call the front desk . I didn't use the cleaning service, but wasn't given points. I'm sure the cleaning service knew which rooms they cleaned and didn't . Bad Program Policy.

Miinukset: The bed was very uncomfortable, I am use to Marriott bed which always made me sleep like a baby but through out my stay I was in pain, my legs didn’t get enough circulation and I couldn’t sleep well, and I was limping throughout and am still not fully recovered

Plussat: breakfast was great, facilty was centrally located for our needs in NE Plano

Miinukset: an additional check in kiosk

Plussat: Of its kind this is the most friendly and efficient hotel we have stayed in.We actually had bacon for breakfast a couple of times- rare for a travelers chain hotel.Shower design was brilliant-easy adjustments without getting soaked in the process.

Miinukset: I am never a big fan of the limited breakfast hours.

Plussat: This hotel has the friendliest staff I have ever encountered .Even the housekeepers are lovely.I also liked that they didn’t whisk breakfast away the minute the clock indicated the end of service.

Miinukset: The room A/C /heating system didn’t really respond as indicated but I think that is typical of hotels these days. The

Plussat: Price range but it was older the hotel on angel was newer and we had thought we were to go to angel street Fairfield but overall

Plussat: The room is excellent! Very clean and new. Many Asian restaurants are nearby...very convenient to find good food.

Plussat: Clean and very friendly and helpful staff

Plussat: Excellent service and the staff very helpful.

Plussat: Clean. Good location. Good TV.l

Miinukset: The air conditioner sounded like a jet engine when it came on. Disrupted my sleep all night. I didn’t like the fact that booking.com said I had a reservation for a room with 2 queen beds but I got a room with one king. We had to change rooms because the air conditioner wasn’t working.

Plussat: The staff was friendly. The hotel was very clean and inviting. The breakfast was great!

Plussat: I was there with my elderly mother. She has dementia and can just start talking and not really make any sense. The woman at the front desk was wonderful with her. We went in and out twice and each time she was very friendly and compassionate towards my mother.

Plussat: Everything was perfect

Miinukset: Excellent breakfast and very clean facilities. Staff is very kind and always there to assist you.

Plussat: I came in early and requested a quiet room so I could sleep. They put me above the laundry. I could not relax and sleep.

Miinukset: Not put me above the laundry

Plussat: I loved the location, it had a really cool Boardwalk area with lots of fun restaurants right in the back of the hotel.

Plussat: We love the location of this hotel in Plano!! It's also gorgeous, lovely bar area, very nice rooms and close to shops and restaurants! The staff is wonderful - very nice and welcoming! This will always be our hotel when we visit family in Dallas/Plano!

Plussat: Very nice and modern!

Miinukset: The beds were horrible we won't return. I hate saying that but if you both do not sleep well then there you have it. I would rate everything a 4 star but you add in the beds and pillows and your a a 3 rating.

Plussat: Location is right off the highway and nearby many nice restaurants

Miinukset: The high cost of parking

Plussat: Good location and close to shopping and restaurants. Room was nice, staff friendly and stay met our expectations. I would consider staying here again.

Miinukset: Parking fee

Miinukset: I was surprised to find that they charge for self parking. This usually only happens in downtown area hotels. Not the suburbs of Dallas.

Plussat: The bar and restaurant downstairs.

Plussat: Hassle free

Plussat: The location and hot breakfast.

Plussat: I love the decor , customer friendly attentiveness . And cleanliness was superb

Miinukset: All was good

Plussat: I loved how soft my pillows were I come every year and every other month and y’all never fail me

Miinukset: Nothing was wrong

Plussat: Comfortable, clean contemporary room

Miinukset: Busy, congested location. Charge for internet, no free breakfast

Plussat: The staff was very friendly. Anything I needed all I had to do was ask. The breakfast was also better than what I expected. I would definitely recommend this hotel to anyone, the staff makes you feel like your at home.

Miinukset: some of the walls were pretty thin so anytime on of my neighbors started fooling around, I would know.

Plussat: The room was spacious. Location was great.

Miinukset: Staff didn't communicate with each other. Room wasn't cleaned the second day. The desk clerk did not know what other properties Wyndam owned when I asked to make reservations for follow up medical tests.

Plussat: The room was clean and I enjoyed the workout facility.

Miinukset: Nothing

Plussat: Was a good stay

Plussat: Early breakfast

Miinukset: No

Plussat: The breakfast is good, they have different things you could choose from. So over the week, we enjoyed our stay. It is a great value for what we were paying each night.

Miinukset: I cannot think of anything to change at this time.

Plussat: From the manager, assistant manager, front desk and housekeeping employees are very customer friendly. This hotel is like my 2nd home because I stay here many nights when I'm in Plano. This hotel had a makeover and it is very beautiful! Great job!

Miinukset: No

Plussat: Hotel employee is one of the many faces when checking in or out of this hotel. This employee is always friendly, outgoing and always asks how was my stay? Hotel employee, exceeds customer care standards and La Quinta should be proud having an employe

Miinukset: No

Plussat: Absolutely everything!

Plussat: The staff were personable as well as helpful; the room clean and comfortable. As I chose not to rent a car the location left me somewhat isolated (it was too hot for much exploration by foot.)

Miinukset: See above re location.

Plussat: The hotel is very nice on the inside. Also te breakfast is good for a continental breakfast. Rooms are very nice and modern. I would definitely stay agian.

Plussat: This my go-to place. The rooms are spacious. The bed is very firm and comfortable with an adequate amount of pillows. Very close to medical centers. Adequate breakfast. Coffee available 24 hours. Very beautifully decorated. Computer available. Exercise room available. Laundry room available with only one washer and one dryer.

Miinukset: Not one thing.

Plussat: Everything

Plussat: Great service only complaint is that breakfast wasn’t included?

Plussat: Nice separate work/living area with large tv and large desk. Nice large shower. Shuttle takes you anywhere within 5 miles.

Miinukset: In need of a little touch up.

Plussat: Hotel employee was such a great guy! So helpful and professional. G, the bartender, was great as well. The room service was not good but everything else was great! Thank you

Miinukset: Room service didnt clean much and went a whole day without coming to my room.

Plussat: Clean and the professionalist of the staff

Plussat: Room was spacious and quiet.

Miinukset: Bathroom is too dark.

Plussat: Room design is great

Plussat: Nice and clean. The Suites were very nice & there is even a bar in the hotel

Miinukset: The room as a bit dimly lit and the cost for breakfast was on the high side for a VERY limited buffet.

Plussat: Everything, nice place.

Plussat: Ecerything esle.

Miinukset: Everything was good but, the shower water pressure Not good. I did not like that.

Plussat: All was great except house keeping

Miinukset: Housekeeping kept bothering every 20-30 minutes starting at 8:30am till 11:30am because I didn’t use the fo not disturb tag

Plussat: How the furniture was set up in room was great. I love the curtain that closed off the bedroom.

Miinukset: Yes some of the furniture was a little damage.

Plussat: Amazing staff!!

Miinukset: Nothing!

Plussat: The rooms are spacious which is nice with children. There is a decent breakfast bar. The hotel staff is helpful and friendly., and having a heated pool is a plus as well. The location is a bit tricky find with a GPS, although it is off the highway, but well worth finding..

Miinukset: I liked the amenities and quality for the price. The large, long room allow a comfortable stay when reveling with children. Having a kitchen area in a room is a plus. Great hotel overall.

Plussat: Spacious room, lots of drawer space. There was a decent selection for breakfast. Most of the staff was very friendly.

Miinukset: Very busy at breakfast time. Allows pets so there were dogs running around, some on leash, some without.

Plussat: Location, clean, nice staff

Miinukset: The air conditioner was a little noisy, but otherwise great

Plussat: The staff was very professional and polite, the hotel was clean, and the beds were comfortable.

Miinukset: Price was a little high I'm assuming because there was a big game in town and also the State Fair.

Plussat: Everything

Plussat: new, clean, had a great breakfast, quiet

Miinukset: a little far from where we wanted to be, but it was a straight drive

Plussat: Good breakfast. Updated rooms.

Plussat: Very clean and colorful. Excellent beds.

Miinukset: No

Miinukset: Could use some better breakfast options

Plussat: Brand new, clean and all bells and whistles in room. Couch, 2 TVs, micro, fridge

Miinukset: Staff were not friendly and very short. Asked for more coffee, since it was all out, front desk did not apologize but instead left to find a server. Reception gal was not welcoming at all.

Plussat: It was new & the front desk staff was super nice & friendly.

Miinukset: N/A

Plussat: New and clean, very helpful staff

Miinukset: Breakfast timing ends too soon (till 9.30 am)

Plussat: Awesome hotel with affordable price.

Plussat: Our stay was but a few hours overnight. The staff was knowledgeable, held our luggage while we attended the national football championship, and gave us complimentary items that we forgot to bring. They were very kind.

Plussat: Friendly staff, great location convenient to Toyota stadium and other events.

Miinukset: The only thing I can say that wasn’t ideal was the drawers did not work so there was no place to put clothes.

Plussat: I had an issue with some guests above my room. . The rectified very quickly both nights.

Miinukset: No

Plussat: Liked the space in the rooms and the layout

Miinukset: The bed was okay... being a luxury hotel I was hoping for great but nope. It wasn’t horrible. However the sleeper sofa was insanely uncomfortable.

Plussat: Room was well equipped with everything to make the stay more suitable for my needs

Miinukset: Not applicable

Plussat: Good location near industrial facilities I was visiting.

Miinukset: Limited restaurant selection close by. BK, McD, and three expensive places, but no middle $$ places.

Plussat: Hotel staff was exceptional from the front desk to the kitchen staff. The only negative was the lady replacing food on Sunday morning was drying the cutlery in front of the serving area - blocking guests. I think this task should be done elsewhere.

Miinukset: Mentioned above. Staff was exceptional but several guests were rude and crude!

Plussat: The staff was very helpful and polite

Miinukset: The drawer with all our silverware was jammed shut, the bedside table in one room was damaged and the bathroom floors were really dirty.

Plussat: The ladies at the front desk were super friendly and helpful.

Miinukset: No

Plussat: This has been by far the best hotel experience I had in a long time. I was traveling with my family to spend New Year’s eve in Plano, Texas. So right from the beginning the staff here has been exceptional compared to any other hotels I have ever been. From the receptionists to all the way to the ladies who served in the kitchen are such an asset to their owner bcoz they certainly make him/her good. They are very kind, serving and accommodating with any need we had. I will bring my family over to this place time and time again just coz the staff they people have is amazing. Thank you for an awesome experience.

Miinukset: 1) Broken fire-pit outside. 2) Coffee is way too light...can do better. Remember for some, coffee makes their day. I am giving you full credit simply bcoz of the amazing kitchen ladies who are so nice, friendly and make a damn good salsa....that made my day during my stay. But seriously, Coffee can be better.

Plussat: Such a lovely, family-friendly hotel! The hotel was spacious and modern, and staff were friendly and attentive. The lobby and amenities felt like a much higher end hotel. A great value!

Plussat: Everything, they have a basketball court, firepit ,pool, gym

Miinukset: Last stay I talked about 1 free water ....guess what I got 1 free candy bar

Plussat: clean updated good shower everything included no extra cost for breakfast or parking

Plussat: Great rooms!! Beds and pillows good but comforters could be nicer. So nice to have the little kitchen and such a good layout with children.

Miinukset: no

Plussat: The staff at check in was amazing. Room,breakfast, food ,staff was the best.. I'm a hard person to please .for once I have nothing to complain about..I'll continue to return.

Miinukset: I have nothing to complain about.

Plussat: Located in entertainment district...

Miinukset: Long black hairs on pillow... greeted us when we walked into the room

Plussat: Love the location. It was across from a park which made for a nice view from our room. There were also shops and restaurants in walking distance.

Miinukset: They had barn doors on the bathroom. It didn't seem to give much privacy.

Plussat: We really enjoyed the nice room, and the Marriott Burger was so good!

Plussat: The hotel is beautiful! Great location! And extremely helpful and courteous staff! I don’t know that I want to stay anywhere else in Dallas from now on. Just a perfect getaway!

Miinukset: Not a thing!

Plussat: Shuttle service, ease of getting questions answered by staff, look and comfort of the room, Starbuck's, the views of the outdoor space & free weekend parking.

Miinukset: Outside needed a little cleanup- cigarette butts and glasses/bottles

Plussat: Location and decor.

Plussat: Staff went over & beyond to assess any discounts

Miinukset: N/A

Plussat: Close to shops at legacy center

Miinukset: Not at all

Miinukset: Parking in a garage behind hotel. Having to walk in the cold with no entrance in the rear of hotel. No New Years eve event in bar or banquette room for guest staying at the hotel.

Plussat: Staff was great rooms great 5 stars

Miinukset: All good

Plussat: Excellent room space and location. Everything was super comfy. The updates are super nice. The restaurant/bar was excellent!

Plussat: Awesome and Caring staff. Especially Macey at check in. She made my Birthday Celebration special. Please share this at your staff meeting. She found out it was my Birthday and sent a fruit tray and wine up to surprise me. It was her grandmother Birthday too. Matt and Lindsay where excellent bartenders. Lovely time.

Miinukset: Every thing was Awesome. This will be my Happy place when I come back.

Plussat: Great clean place and in good location.

Miinukset: Was very clean and the staff was very helpful

Plussat: Nice. Homey. Great location, easy access.

Plussat: It was very roomy and comfortable

Miinukset: The shower did not have a place for me to sit for the shower.

Plussat: Staff was very accommodating with letting me check in early & helped me find a book I left after I checked out - they also offered to mail it to me, fortunately, I was still in the area so I came to pick it up. Big thanks!!

Plussat: For our family group, this hotel was an excellent centralized location with plenty to do in the area. We enjoyed the "den" on the Lobby level and the breakfast was excellent.

Miinukset: We booked three suites and unfortunately, one of our suites had a lingering, awful Curry smell. We complained on the first day and hoped to move our son's family, but they said the location was full. The room was paid for so they just had to endure it.

Plussat: Loved the hot breakfast!

Miinukset: The had the wrong name down for my reservation and charged my card prior to check in. I was placed as a no show and $125 poorer. I travel extensively. They made no effort to accommodate or reconcile their mistake.

Plussat: The hotel was overall very good. Clean, great staff, great breakfast.

Miinukset: The room was hot at night so I did not sleep well. I had turned the thermostat down but the room temperature did not change

Plussat: The rooms were a good size and the location was perfect

Miinukset: I didn't t like the fact that my check in wasn't available until an hour and a half later, I didn't like the attitude I got from front desk, my fiancé ended up getting sick after eating breakfast which I didn't bother to touch except the pancakes

Plussat: Nice clean room. Had a cooktop with full fridge.

Miinukset: None

Plussat: Exceeded my expectations!

Plussat: The free breakfast was great

Plussat: Convienient location

Miinukset: Roaches in bathroom. Fridge icemaker broken. Only 2 very small trashcans and 3 towels. There was never anyone at the front desk when I passed by. The mattress on the pull out couch was so thin and cheap my grandson couldn't sleep on it. We ended up sleeping 3 in the bed.

Miinukset: Slippers would be nice.

Plussat: Big room, nice place

Miinukset: Breakfast was NOT good. Ran out of forks! Ran out of bacon, ran out of gravy for the biscuits. When we asked if they had more bacon/sausage etc. staff put out chicken finger....and said no more gravy, sorry....had to clean our own table to sit down....the ladies on the kitchen stood and looked around while they really just stood there and chatted.....still with a hour left for breakfast.... no gloves, no hair nets, no since of urgency whatsoever. I was not impressed here.

Plussat: Everything

Miinukset: No smoking

Plussat: The indoor pool was wonderful. My family had a blast.

Plussat: The staff was nice. Loved the laundry room.

Miinukset: Had trouble with the tv remote

Plussat: The staff was friendly and the rooms were clean and spacious.

Miinukset: There were several issues with billing. My statement would show a charge had been successfully processed but they'd get a decline on their end. It took a few days to straighten out. Even though my bank noted the successful charge, since there records didn't, they wanted me to pay AGAIN and deal with my bank later - even though I presented my bank statement. I had to have my bank attempt to trace the reason it showed a decline at the hotel but, had been successfully charged to my account. My bank said there was no reason they shouldn't be able to see that the charge was successfully processed and suggested that I file a fraud case and close my credit card and get a new one. I told my bank that I didn't suspect fraud - on any level, and that I believed it to be a 'glitch' in the system. Unfortunately, 2 days of my stay were filled with trying to reconcile this issue.

Plussat: Great location for us.

Miinukset: Sofa bed was broken.

Plussat: Location

Miinukset: extremely dirty! Lobby reiks of pet urine! Air filtration system is poor. Smell of animals is rampant throughout hotel. had to have sheets changed on all 3 beds due to animal hair. Could see imprint of animal laying on sheets. Pool and hot tub filthy

Plussat: rooms were immaculate; all the amenities; loved the cute folded towels!

Plussat: It's all new and shiny

Miinukset: Smell of fresh paint everywhere. The breakfast wasn't good

Plussat: Staff was friendly and helpful

Miinukset: Both my rooms were dirty ...one had bugs... and other had hair pins behind the curtain ... hair in bathroom...

Plussat: Very clean and friendly staff

Miinukset: Location

Plussat: My room and the nice gentlemen (I believe he was from India) really nice and extra helpful.

Miinukset: The hallways and elevator were really warm

Plussat: good breakfast, right near many shopping centers and good BBQ

Miinukset: It was extremely concerning to me that handicap rooms were advertised at a lower price with little to no indication that it was a handicap room. I had to pay extra money to be switched into a typical room. I believe its inappropriate that I was allowed to book this room as an able-bodied person, as I could have been taking it from someone who genuinely needs it. In addition, having handicap rooms cheaper than typical rooms steer people who don't actually need it (like me) towards booking it because of the price. I believed I was getting a good room at a good price and that was not the case.

Plussat: Excellent service and friendly staff

Miinukset: NA

Plussat: Beds and pillows were very nice

Miinukset: Wish they would serve real eggs in the mornings

Plussat: Warm breakfast and quiet.

Miinukset: No

Plussat: Location is excellent

Miinukset: Pillows were very uncomfortable and caused neck pain

Plussat: The location

Miinukset: My room had ants in it

Plussat: Staff was friendly, hotel was clean and breakfast was good!

Miinukset: None

Plussat: Staff was very nice and helpful

Miinukset: Bathroom had lots of staining from old as well as wear and tear

Plussat: Everything and staff

Miinukset: No