Playa de las Américas hotellit lähellä Veronicas Strip

Plussat: Saavuttuamme hotelliin siellä ei ollutkaan meille huoneita vaan jouduimme odottamaan nälkäisinä, janoisina ja väsyneinä monta tuntia, jotta järjestivät meille huoneet viereisestä hotellista, jossa jouduimme maksamaan lisää, jotta ylipäätään saimme huoneet. kahden päivän päästä palasimme Vulcanoon, jossa oli meille huoneet, mutta kummassakaan huoneessa ei toiminut ilmastointi ja toisessa WC-pytty oli epäkunnossa. Heidän toiminnastaan jäi rahastuksen maku!!!

Plussat: Ruoka oli hyvää. Illan show-ohjelmat ja livemusiikki ok.

Plussat: The hotel location

Miinukset: The hotel need to Check the Room before New guest come. I have Problem in my WC from the begining and they fix it after 4 days and did Not offer another Room for me. And The wardrobe had his door brocken from the begining and they fixed after I told them. And regarding The Restaurant in hotel i have expecting better and not Expected Expired food like cheese, watermelon or fish. And Regarding UP Option it is really funny.. The hotel management should be ashamed about what they are promoting on the internet pages that the outdoor swimming pool for all did not mention that those who wish to use must be booked in advance and must be at least three days (35 Euro per day per Adult) and not to accompany children ... They say there is alcohol in the bar and this is funny since the pool owner on the ground floor also has a bar and alcohol, although children are allowed to be there.

Plussat: - The hotel looks really great, especially the lobby. - The rooms are nice too, pretty big and comfy: we had 2 showers, a big bed, a sofa and a 49'' TV. - The restaurant has a wide range of different meals available every breakfast and dinner - we really enjoyed it. - One more cool option was the free shower-room we got after checking out on the last day - we've been able to leave all our stuff at the locker room, go for a swim and then take a shower and prepare for the flight in the evening.

Miinukset: - The first two days we had a lot of troubles with our key lock on the doors - it basically didn't work at all, neither from the inside not from the outside. We had to spend hours sitting in front of the door room and waiting for another guy with a new battery for the lock although it was not helping every time. The reception gave us a different room for 1 night but on the next day they pushed us out of it (and the old rooms door was still broken). Finally on the third day one of the tech guys just removed the whole electronic key system and gave us a normal key for the door. No one ever sent us any excuse or whatever for the many hours we spent solving this problem. - The dishes in the restaurant from time to time are extremely dirty. - There were lots of cockroaches in the toilet on the 0-th floor (the swimming pool and restaurant level) - ew:/ - The cleaning was really bad sometimes - e.g. they did not give us all the towels, didn't make the bad properly or wash the glasses and so on (I guess it depends on the maid though). - No hotel parking.

Plussat: all was good

Miinukset: nothing

Plussat: New fresh hotel. Friendly staff. Balcony-view. Pool size and area. Vegetarian offers at br.fast and dinner.

Miinukset: Breakfast-coffe inconveniant. No coffee served at dinner. Where is the smoked salmon and the blue-cheese for breakfast? Slow elevators. Few and invisible pool-showers (gives unclean poolwater)

Plussat: This hotel is absolutely beautiful. Glass of cava on arrival to help you start your holiday off. When booked only option was to book half board- does not disappoint, the food was amazing and the staff working in the buffet styled restaurant are fantastic. The rooms are at a very high standard and very modern with lights in the wardrobes, very comfy beds, spacious and even a google home in the room(great for listening to music). Cleaners are very friendly room was spotless every day. Amazing facilities for those with disabilities. High standard for those in wheel chairs and for the elderly. The hotels outside bar/restaurant is also up to high standards with great friendly staff and lovely food. Pool area is stunning.

Miinukset: I am 24 years old and booked here with my friend for 5 nights. Arranged to check in at 11am due to early morning flight(6am) so was looking forward to getting straight into the hotel room. On arrival was told even though arrangements were agreed to I still wouldn’t be able to check in until 2.30pm(but could leave bags there) was also told that my room would be upgraded due to the inconvenience. The hotel has a roof top (up experience) which is not made clear that YOU CAN NOT USE! Unless booking a room through the up experience! website.( very disappointing as it’s advertised through booking.com and it looks amazing. We were told we would have to pay 35 Euro to use this for one day. When asking at reception I was then told it has to be booked a min of 3 days in advance of your stay (in an up experience! Room) also on check in given a piece of paper on opening times of up experience but no mention of extra costs. - despite advertising this over the hotel stating from 35€ a day- ask reception. When complained about this I had to book an appointment with the manager which would be 4 hours later. Also was told my room was not upgraded and was only standard after been told at check in it would be a superior room. Once spoken to the manager was told the up experience is a different business and that we wouldn’t be using these facilities at all. (Only reason we booked the hotel) they did apologise but felt as if it was our own fault for not booking in advance. My advice was to work better with the up experience business and make it aware on all booking websites rather than advertising free use of the facilities. Was told that because it is a busy hotel the boys on reception don’t have time to inform guests about how to book or use the roof top facilities. - the hotel is perfect for the elderly but as a young 24 year old I wouldn’t return until I am a lot older or if I was taking elderly family for a quite relaxing holiday.

Plussat: En syönyt croisantteja. Nukuimme hyvin, sängyt kohtalaisen hyvät sekä siistit. Aamupalat sekä ruokailut monipuoliset sisällöt. Sopivasti myös vihanneksia. Jokainen löytää varmasti omat herkkunsa.

Miinukset: Hotellia on kunnostettu viimeisen vuoden aikana jolloin siitä on saatu laadukas siisti kokonaisuus. Viikon aikana tutustuu muihin hotellivieraisiin. Olen keskustellut monen kanssa, moni asuu tässä hotellissa sillä ajatuksella että tänne tullaan uudestaan ja uudestaan. Tämä kaikki on positiivista. Suurella osalla vieraista kuitenkin on mielessä todella huonosti toimivat hissit jotka korjataan monta kertaa päivässä kun juuttuvat eri paikkoihin tai ovet eivät aukea. Kun sinne jää kiinni 20:ksi minuutiksi tulee paniikin omainen tunne sekä paha mieli. Tämä seikka on vietävä hotellin johdon tietoon. Vain tämän takia voi jäädä asiakkaita tulematta seuraavalla kerralla.

Plussat: Breakfast was excellent great choices, location was very convenient to all. Room was overlooking a great view of the complex staff were very nice and helpful

Miinukset: No access to the room fridge unless you paid extra, small gripe on this as most hotels in hot locations provide this in your room rate.

Plussat: the hotel was clean, the garden by the hotel lobby was lovely, food was amazing, variety of options everyday, staff were very accomodating, it's good that they don't tolerate guests to reserve sun loungers if they weren't there to stay, had a great relaxing time

Miinukset: maybe to include the safety deposit box and the fridge with the fee for the room, im sure everyone wants their valuables safe and secured and would like to put some stuff in the fridge without paying extra.

Plussat: aamiaine ja iltaruoka monipuolista ja hyvää.

Miinukset: Maisema huoneen ikkunasta ,patiolta valkoinen betonimuuri ei miellyttävä. Huone 117. Uima-altaalla varataan kaikki aurinkotuolit jo enen aamiaista, henkilökunta ei puutu asiaan. Aamupalalla rouvat tulee ison kassinkanssa johon laitetaan surutta päivän eväät, taaskaan henkilökunta ei asiaan puutu. Selvää varastamista, harmittaa seurata sivusta. Puuttuisin asiaan jos osaisin paremmin kieliä.

Plussat: The waterfalls. The swimming pool.

Miinukset: Food was the same every night. Sheets weren’t clean.

Plussat: New design upgrades were nice

Miinukset: Too crowded and the food was average

Plussat: Excellent food choices and quality food

Miinukset: Rude staff. No tea making facilities in pool bungalow. Pillows too soft. Towels left on beds all day without anyone on them.

Plussat: Breakfast, room & personnel on the hotel was amazing

Miinukset: WiFi

Plussat: The staff were lovely and the food was fantastic!

Miinukset: The beds around the pool were very close together

Plussat: Loistava sijainti, ihan mahtava tunnelma sekä uima-allasalue oli todella viihtyisä! Huone vastaa todellisuutta sekä ruokailu oli todella paljon odotettua perinteistä hotelliruokailua parempi.

Plussat: Kovin tasapaksuisia aamiaista, ei oikein säväyttänyt.

Miinukset: Tulimme hotelliin myöhään, mitään syötävää ei ollut tarjolla ennakkoilnoituksestamme huolimatta. Samoin lähdimme hotellista varhain aamulla, ei mitään suuhunpantavaa. Edelliseen viitaten astekostamme tipahtaa tähtiä. Hotellille näistä palveluista kolme tähteäkin olisi liikaa.

Plussat: Even having been before, from the moment we arrived, our experience exceeded all expectations. The staff were extremley friends, our rooms were beutiful and the pool environment very relaxing.

Miinukset: The only one slight issue was that there pool area was quite busy with the beds being a little too close together

Plussat: Hyvä sijainti

Miinukset: Respan toiminta hidasta

Plussat: Tenniskenttä lähellä Hyvä henkilökunta kentillä Sijainti loistava

Miinukset: Huoneissa olematon valaistus Kylmä allasvesi Tarjottu punaviini kuraa Tenniskenttien kunto pinnoitteen osalta kulahtanut Allinclusive ei vastannut hintaa

Plussat: Good location,right next to the ocean,nice view from the terrace

Miinukset: Food at breakfast was very cheap,choice big enough but nothing really tasty. Acceptable just to not feel hungry. Shower was leaking all the time,as there was a little hole in the shower door.

Plussat: Location was fabulous close to restaurants, bars and the beach. The food was also great in the buffet restaurant and lots of choice. The pool area was very nice and well kept. All staff were friendly and helpful. Overall a great holiday experience!

Miinukset: The tennis equipment needed updating as we played twice when we stayed but the rackets and balls were very old so I'd advise bringing your own. The pool area was great however a lot of people would leave their towels on sun loungers all day not returning to them for hours or sometimes all day which was very annoying as it was hard to get sun loungers in the sun.

Plussat: Great Location and Lovely staff

Plussat: was lovely hotel with lovely modern room and the entertainment was brilliant every day,choice of food was fab also

Miinukset: only thing we didn like was the noise levels.from the road to the people in corridor..

Plussat: nice hotel,big room and balcony.Staff very friendly

Miinukset: litl bit too hard bed,and conditioner in room was cooling to much cold air,sea too far

Plussat: Location

Miinukset: Noisy if you have pool or sea view rooms Food wasn’t great

Miinukset: Hotellin parhaat päivät ovat kaukana takana. Huoneet kaipaavat päivitystä. Naapurihuoneista ja kadulta kuuluu kaikki äänet läpi. Aamupalalla heikkolaatuista ruokaa. Oikeasti ehkä kahden tähden hotelli, ei neljän.

Plussat: Entertainment team were amazing particularly Denise and David. Loved the welcome drink and choc on check in. Very clean and modern rooms, well kept, good food choices as well. Loved Octoberfest and bbq. Been here two years ago, didn’t disappoint this time and am looking to come back next year!

Miinukset: Pillows quite lumpy but only there three nights but would have asked for change if there any longer

Plussat: Henkilökunta erittäin ystävällistä ja kaikenikäiset vierailijat huomioonottavaa. Aamiaistarjoilu erinomainen.

Miinukset: Ei ole mitään moitittavaa

Plussat: Vastaanotto oli oikein ystävällinen ja avulias. Aamiainen runsas, otimme myös kokeeksi lisäpalveluna buffet-tyyppisen lounaan 15e/henkilö/päivä. Ruoka oli ok, tosin hotellin vierestä löytyy ruokapaikka joka varmaan olisi ollut parempi valinta. Allas-alue on kiva ja siisti. Huone oli iso, hiustenkuivain ja ilmastointi löytyy. Huoneessa jääkaappi ja parvekkeella kuivausteline. Hotellissa pidettiin paikat oikein siistinä, arvostan!

Miinukset: Sängyn patja oli todella napakka, kolmantena yönä oli jo omaa sänkyä ikävä. Tämä on tietysti makuasia. Hotelli sijaitsee vähän syrjässä, ihmisten ilmoille kävelee kuitenkin muutamassa minuutissa. Ja ostoskadulle vartissa.

Plussat: Room and food very good

Miinukset: Nothing

Plussat: Mukavaa henkilökuntaa, ok aamupala, ok sijainti.

Miinukset: Erittäin meluisia brittejä vuorokauden ympäri, huono äänieristys huoneissa.

Plussat: When we arrived it was 2.30 am the night porter and the hotel receptionist were so nice and very helpful they took us down to the cafeteria where we had a cold buffet. After travelling for 12 hours this was very much appreciated. We also liked the four poster sun loungers at the pool.The maids were great and the room was always left spotless . The entertainment team were nice and always stopped to chat with us. We had a great view form our balcony. They were plenty of shops,restaurants, supermarkets and a shopping centre nearby.

Miinukset: It was a small walk uphill from the centre but was also only five Euros to get a taxi back to the hotel.

Plussat: Good food and drink selection. All staff very friendly and attentive. Plenty of beds and umbrellas around the pool.

Plussat: Pääsimme kuitenkin tosi hyvään hotelliin. Lisäksi korvattiin maksamalla taksilla siirtyminen sekä antamalla all inclusive etu.

Miinukset: Kun saavuimme hotellille meillä ei ollutkaan siellä huonetta, koska jonkinlainen ylibuukkaus oli tapahtunut. Jouduimme vaihtamaan toiseen hotelliin.

Plussat: Kävin kerran aamiaisella, joka oli kyllä melko maittava. Kolmannesta kerroksesta huoneemme katunäkymä oli kiva, liikenteen äänet eivät häirinneet ja vuoria oli mukava katsella varsinkin auringon laskiessa. Teimme yleensä aamiaisen itse. Ranta ja iso ruokakauppa olivat kohtuullisen lähellä ja parin kilometrin päässä oli Kiinakauppoja, joista sai tarvittavat tavarat, esim pehmusteet muovituoleihin. Chayofita pikkuvuorelta oli hieno näköala, mutta kraaterissa asuva heppu kokosi kiviä alastulorinteeseen, joka vaikeutti laskeutumista alas.

Miinukset: Huone oli pohjoiseen, lämmitystä ei ollut ja usein palelimme. Jouduimme ostamaan paksut yöpuvut.(Suomessa asunnot ovat lämpimämpiä, vaikka ulkona on kylmä.) Muovituolit olivat kylmiä istua (ostimme pehmusteet Kiinakaupasta muutamalla eurolla) ja sohva oli ”vajonnut” vuosien mittaan. Ruokapöytä oli vanha ja kulunut. Keittiöstä puuttui paistinlasta ja paistinpannu oli kupruilla, kylpyammeesta poistuminen oli vaarallista, koska karhennusosa oli vessanpöntön kohdalla, eikä toisessa päässä ollut mitään tukea. Sisäpihalla oli pingispöytä, baari yms kaunis oleskelualue auringonottokatoksella varustetuilla vuoteilla, mutta kylmä uima-allas joka ei tammikuussa houkutellut ketään uimaan. Uimaranta oli riittävän lähellä (3-400m), ja ensimmäisellä viikolla vesi oli uimalämmintä ja kirkasta, toisella viikolla viemärivedet sotkivat rantaveden.

Plussat: The addition of bath robes is a really good idea. Cleanliness is excellent. (5 days out of 7). Pool is lovely with a good bar. Staff are amazing and so helpful. Location is close to the beach (5 mins down slope or steps) & ideal for both Playa & Los Cristanos. Not noisy at night as you are on a road with more restaurants and small bars away from the main nightlife but still close enough to walk there when you want to go OUT out.

Plussat: Beds were really comfortable

Miinukset: A/c would have been nice

Plussat: Aamiainen oli hyvä, muuten kaikki tarvittava oli ja siistiä

Plussat: Hyvä aamupala! Hintaan nähden loistava sijainti. Viihtyisä allasalue.

Miinukset: Huoneistossa haisi vahvasti viemärille. Läheisen pizzapaikan rasvanhaju tuli asuntoon sisälle. En nähnyt koko reissulla yhtään torakkaa huoneistossa olleen lisäksi.

Plussat: Henkilökunta oli ystävällistä ja mukavaa. Hinta-laatu -suhteeltaan hyvä.

Miinukset: Äänieristys huoneissa heikkoa. Ei enää uudet tilat. Suihkussa tuli välillä kylmää vettä.

Plussat: Amazing value for money, great little apartment - staff were all amazing and friendly, would definitely recommend to anyone. Location is great too only a 10 minute walk from hard rock and all the good restaurants. Also with it just being me and my friend (2 young ladies) we felt very safe and secure were we were staying :) 10/10

Plussat: Staff very helpful. Room maids exceptional every thing in place and clean.

Miinukset: Nothing

Plussat: Aamiainen hyvä ja kauniisti katettu.Vaikka hotelli on vanhempi, joka paikka erittäin siisti ja toimiva.

Miinukset: Uima- altaalla pitäisi olla kielto paikkojen varaamisesta. ihmiset vievät pyyhkeen rantatuolille varaamisen merkiksi ja lähtevät itse ostoksille,päivittäin kymmeniä varattuja paikkoja. on myös sellaisia jotka varaavat pyyhkeellä toiselta puolen allasta paikat ja menevät itse toiselle paikalle ottamaan aurinkoa.

Plussat: Sijainti oli hyvä ja huone siisti. Myös kiva että huoneessa oli muutama vesipullo kylmässä kun saavuimme hotelliin.

Plussat: Kadulle olevat huoneet meloisia ainakin ekassa kerroksessa huoneessa 113 jossa viereisessä asunnossa siivoushuone ja meteliä viikonloppuna. Hyvä aamiainen ja muuten kaikki siistiä.

Miinukset: Meteli tieltä. Ainakin kun roskikset tyhjennettiin. Bussipysäkin meteli...

Plussat: Allasalue oli hyvä.

Miinukset: Vedenkeitin ja minibaari olisi voinut olla käytössä. Minibaarin olisi saanut maksamalla heti koko sisällön. Vedenkeitin kuuluu mielestäni vakiovarusteeseen 4 tähden hotellissa. Spa oli surkea.

Plussat: Close proximity to beach and shops etc. Staff where great

Miinukset: The gym offering was a joke, The all inclusive cocktails where poor quality and there was construction / renovation work in the corner of pool area.

Plussat: - Very Clean - Cleaners came every day - Location right in the middle of las americas with everything possibly needed on your doorstep. we’ve not got in a single taxi since we have been here with everything being in walking distance.

Miinukset: - The Pool situation! There is no clear rules around the pool opening times. We were told 9.30 and went down to find it had been opened much earlier and all the beds had gone. In all the years of coming abroad I have never witnessed what i did which was people putting towels down at 10.30pm. We were mortified at first but soon realised, if you can beat them, join them and it genuinely was like a pool party down by the pool every night while we all claimed our sunbeds for fear of not getting one the next day. The lifeguard stacks a few each night and the leave the rest out. Our last night they had put barriers up saying pool closed. They really do need to have a more structured way of organising the sunbed situation as many of the sunbeds were left with towels on for full days and no one came to them which is really unfair. Also, all the kids were getting burns on their feet from the rough, grey slate tiles around the pool. Someone has made a serious error choosing those! We thought it was just us but as the week went by we realised more or less every child had these little bleeding blisters on their feet. You can tell it’s not just us with the amount of flip flops littered all around the pools as no one wants to venture with bare feet. - The food Thank god we didn’t come all inclusive! We did bed and breakfast (the didn’t have a self catering option). We went down on the first day to have a look what was on offer. We didn’t eat! Grey sausages, amongst many other horrible looking items. These were all confirmed by people we met who had eaten the breakfast. Luckily there are some really nice, cheap restaurants on the doorstep. For anyone who came here all inclusive I feel for you I really do!

Plussat: Entertainment

Miinukset: Food was average

Plussat: Location was very central. Air con great. Walking distance to everything.

Miinukset: I got food poisoning. Not 100% it’s was from hotel but a few others had it . Only had breakfast.

Plussat: Great location, refurbished room, very clean, delicious food!