Sunset Bungalows

The customer service at the resort was exceptional.

The food was more pricey than we had expected.

We only spent a night in Sunset Bungalows, as we were flying to another island the following day. The staff were very pleasant and welcoming on arrival and provided a welcoming drink before taking us to our room. The room was clean and comfortable with a large bed with mosquito net, and moderately sized bathroom with some included toiletries. We had dinner and included breakfast while we were here. Both of which were okay, but not outstanding. If we stayed longer, we would have ventured elsewhere for other meals. The restaurant is over water which is quite nice at sunset, particularly while enjoying a cocktail or wine. Our bungalow was described as over water but actually was not over the water; this didn't really bother us as the water was only a few feet from our doorstep (although we didn't swim in it). We had a spot to sit outside our room, but it wasn't private as anyone could walk into this area from their rooms alongside ours. The pool was great with surrounding chairs, a hammock and was clean and fun for a dip.

The air conditioning did not work well during the night and we found it was a rather sweaty and sleepless night. While the slats of the front door could be tilted to allow fresh air in, there was no fly screen so insects could come into the room quite easily. There was a mosquito net that could be thrown over the bed, but it was very hot sleeping underneath it, so this didn't assist much in helping us to sleep. We stayed in other beach bungalows while in Vanuatu that had fly screens and these were much more comfortable as the fresh ocean air could come into the room without letting in insects. The transfers were really expensive (1500 pp). As it's only 200-300 pp by bus from the airport, this seems very overpriced. We stayed at another accommodation on Efate later in the trip and ended up just getting a bus (a van marked with a B) and only paid 200 vatu pp to get to our accommodation.

The staff were lovely, location and pool was great. Rooms were spacious and clean loved the balcony!

Very unorganised when booking tours/airport transfers. Constantly cancel even when booked days prior, and the staff don’t do much to try to help rebook which was frustrating.