Kimpton Hotel Monaco Portland

Staff was friendly

This was my favorite hotel. I raved about it to friends however all of the new changes really a deal breaker for the value.

The hotel is well located, the rooms are big, and the decor is excellent.

I have stayed in a lot of hotels in many countries, and this one had the worst service by the reception staff of any hotel I have ever experienced. The check in time is late - 4pm - but the rooms were not ready even by then, until nearer 5pm. We had arrived after a long journey, and simply wanted to rest. This was just unacceptable. The hotel did not apologise or offer any alternatives or help. The receptionist was also exceptionally rude. I would not advise anyone to choose this hotel. Service is one of the most important parts of a stay. Bad service like this is not acceptable, and there are many other hotels in Portland to choose from.