Portsmouth hotellia

Plussat: Convenient location

Miinukset: Valet could have locked my car to secure my belongings. I was handed my keys and pointed in the direction of my car when I had to retrieve an item. This was when I found it unlocked. Staff was courteous and apologetic. Additionally, we were locked out of our hotel room when returning from breakfast. Had to go back to lobby to have them recode the room key. This was a minor annoyance that went without an explanation.

Plussat: I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.

Plussat: Very clean and modern, friendly staff and accessable to dowtntown

Plussat: I loved how clean everything was. I enjoyed their hot tub. The location was absolutely perfect -- right downtown, with access to practically everything Portsmouth has to offer within walking distance.

Miinukset: The price to store our vehicle (valet price) was outrageously high. We did use the service, I just didn't realize (or wasn't informed) the price was going to be $28 for a 24 hour period! We drank two bottled waters stored in the room was $6 total for the two.

Plussat: Overall nice place

Miinukset: No bath tub!

Plussat: Very clean and a great location

Miinukset: Valet parking was the only option

Plussat: Location was fantastic....right in the heart of Portsmouth.

Miinukset: Nothing

Plussat: I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything.

Miinukset: Parking stinks

Plussat: Loved being close to everything, but by far the staff at the desk, valet, and housekeeping was above and beyond super nice...

Miinukset: I just wished I could have turned the heat down more than to 65, without turning it off. it was very hot in the room..

Miinukset: Unable to stay here because they had no confirmed reservation

Plussat: The location was fantastic. Walking distance to shops and restaurants.

Miinukset: Breakfast was not bad but definitely not worth the money. Our room was not clean in several ways, some the staff tried to help with. The room was simply way overpriced which was much worse due to hugh season.

Plussat: Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable.

Miinukset: At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.

Plussat: That we could park the car and walk to all of the resturants, shops, bars, and Strawberry banke.

Plussat: Decent breakfast, comfy room, quiet, and great location.

Miinukset: It was expensive.

Miinukset: There were a lot of kids

Plussat: So close to everything

Plussat: The hotel is centrally located within walking distance to every thing. Room was beautiful and clean. The shower felt so good after a long day on the beach in the sun. The beds were comfy but the pillows could be a little harder. The staff was amazing...always pleasant. The free breakfast was far more than we expected and was a great way of starting the day. Love the valet parking. ...very convenient. We will definitely be back next time we are in town. Kathleen Kelley September 2015

Miinukset: Pillows, not that I hated them...just that they need to be alittle harder....not enough neck support.

Plussat: Loved how clean it was, the staff was super friendly. We both got a free drink for waiting a little extra for our room, our room was spectacular. Valet staff were great too. The overall stay was awesome!!!

Miinukset: The bed was a little uncomfortable. But that's the only complaint from us.

Miinukset: Directions and signage are not easily understood or noticed

Plussat: Staff were great

Miinukset: Not really their problem , but their cable provider does no t provide NBC.

Plussat: The location is easily reachable from I-95. The front desk staff was friendly and charming.

Miinukset: There was a sports bra left in the room upon check-in. There was grass in between the bed sheets. You could hear the neighboring room quite easily through the bathroom vent.

Plussat: Friendly front desk. Clean and warm lobby, decorated nicely.

Miinukset: The beds are uncomfortable and there was a party going down next door.... Started at 10pm loud music and ? Wrestling. Very loud, called downstairs but didn't help it continued. Thankfully the fan in the room drowned out the noise a bit.

Plussat: The staff and food

Miinukset: Room was not clean-trash under night stand, hair on Shower wall, large cob webs in corner of room. In dire need of upgrade-stained lampshade and carpets, furniture ripped and worn.

Plussat: Friendly staff, nice facilities, great price!

Plussat: Clean and convenient hotel to I-95 with a very pleasant staff . Very nice breakfast included .

Miinukset: Chair in room needed reupholstered Tub very slow to drain.

Plussat: Sweetly redecorated to give a nod to old motels, but not old or worn down at all (nicer than the rooms at the Sheraton on the water). Breakfast was wonderful, all staff were very helpful and sweet, and it was easy to come and go from downtown (we chose to drive - it's less than a 5 minute drive).

Plussat: We loved everything about this place! When we drove up I thought we were going into a motel from the 50's, which wasn't a good thing in my opinion - I didn't have fond memories of those rooms. However, when we opened our door we loved the room! It was just like a boutique hotel room - it was really nice. The staff was awesome!

Miinukset: I probably wouldn't like walking to the office/breakfast room in the cold months, but in May it was perfect.

Plussat: The manager Steven went well above and beyond the service of any other hotel experience I've had and I travel quite frequently for work. I will certainly be back again. The breakfast is a great bonus!

Plussat: They were so good to our dog. We would stay there again

Plussat: We really liked the hotel. It was a convenient location, right off 95 on our way home from Maine. Clean, comfortable, and the staff was very friendly.

Miinukset: There was only ONE thing that bothered me and had we stayed more than one night would have driven me absolutely crazy: the floor above us. Our room was located on the bottem level of the hotel, room 125. The room directly above us has the creakiest floors which left me wide awake listening to the people above getting ready in the morning. Not a problem if they got up later or I was a deep sleeper, but the floor boards started their symphony at 5:30 am, far too early for my vacation.

Plussat: The Port Inn in Portsmouth, NH is a well kept, clean place to stay. Convenient to the highway and to downtown Portsmouth with a very welcoming and friendly staff.

Plussat: Great staff, great room accommodations, good location with easy access to major highways, downtown, and beach. We would stay here again on our next trip to Portsmouth. A great value for the price and a knowledgeable staff.

Miinukset: Nothing.

Miinukset: Heat was broken - permanently on - had to leave window open to make room temperature below 80. Paid for wi-fi that didn’t work with any consistency. Front desk called at 8:00am (while I was still sleeping) to ask if I wanted room cleaned that day.

Plussat: The room was decent, bed was reasonably comfortable.

Miinukset: There was a hair on one of the pillows which wasn't mine. The entire second floor hallway smells nauseatingly like dirty feet (luckily the room itself was ok). There was no shampoo in the bathroom, only soap. Low water pressure in the shower. Both times I went to the front desk, I had to wait for the clerk to get back from a smoking break.

Plussat: Location is near the beach

Miinukset: The Room had a smell when you Walked in. No hair dryer in the room. No information on were to eat.

Plussat: No coffee! really. Onkly one perk and they were out!

Miinukset: I tried two room and they were both very dirty, and decided to leave. The front deal staff was very nice about it. Wouldn't reccemond anyone stay here

Plussat: Location was convenient.

Miinukset: My room was filthy - dead bugs and other filth on bathroom sink counter; hair on “clean” towels; bath tub was dirty; sheets were gray/brown, but supposed to be white; hair on pillow case; room temp was at least 80 degrees and could not be adjusted; entire hotel, including room, reeked of stale cigarette smoke; and, staff seemed irked at having to do their jobs, preferring instead to talk to each other or on their phones.

Plussat: Close to turnpike and stores.

Miinukset: Not enough staff. I waited 7 minutes to check in. When I had to check out there was nobody at the desk at all, just a sign saying the clerk was away assisting a customer. I was going to be late to my meeting so I just left my room key and called later to check out over the phone. 4 floors, over 30 rooms per floor, and only ONE ELEVATOR. You will be waiting a long time to get on the elevator. only one ice machine, and it's on the first floor. No fridge in room. No microwave in room. Microwave is on first floor. If all you need is a bed to sleep in, then this would be fine. But if all you needed was a bed to sleep in, you wouldn't pay as much as they charge for a room. Over-priced for what you get.

Miinukset: The terrible staff

Plussat: Clean, Convenient.

Miinukset: Wished there was shampoo and conditioner.

Plussat: respectful staff.

Miinukset: when we arrived we could tell the hotel was not top notch. While checking in I was informed that they had no rooms left with an ac in them or a fan. I was offered a 20% discount upon check though i was not pleased as i had made the reservation well ahead of time. We got our things and headed to our room, when we got in we checked things out to find that there was what appeared to be feces on the sheet of one of the beds. Between not having ac and the feces it was the last straw for my fiance. We called around to fine another hotel and i asked to be creditied back. The receptionist had no issue with giving my money back and was respectful about it. We were able to book a hotel about the same distance from hapton where we would be going for the next couple days for $15 more a night in a MUCH nicer hotel in andover ma area.

Plussat: The staff was excellent and very helpful.

Plussat: Inexpensive. Good location near Portsmouth and NH beaches. Water was hot and good water pressure in shower.

Miinukset: Lobby smelled bad. Internet access cost extra. TV had HBO, but no ESPN, CNN, Fox News, etc. Only provided 2 small towels. Mattresses soft & uncomfortable. Room wasn't made up until 5:00pm

Plussat: The location was good

Miinukset: When we got to the hotel they had one floor with no A/C and only had smoking rooms left otherwise. We are both allergic to cigarette smoke and had a hot, humid, miserable night.

Plussat: Clean,quiet

Miinukset: odor of smoke (there was no non-smoker room available )

Plussat: It is a good place where sleeping if you're driving to another city and you have to stop for the night

Miinukset: Awful stay. Our room flooded. Water gushing from ceilings at 630 am

Plussat: The hotel was in a good location - just a few minutes off of the highway.

Miinukset: The hotel pictures online make it seem like this is an indoor hotel, which I value for safety, traveling as a single female. While part of the hotel was indoor, there were at least two building that were outdoor like a motel. My room was also a nonsmoking room but it smelled like someone had just been smoking in it. When I called the desk over 5 times to switch rooms I could not get a hold of anyone.

Plussat: Staff was very attentive and friendly.

Miinukset: Debris on floor. Mold on shower curtain. No drain plug for tub. Horrible pillows and breakfast

Plussat: Low Rates Awesome Friendly Service Comfortable Room

Plussat: Close to everything. Including the best liquor store in NH across the street. Air was nice and cold. Coffee was good too in the am.

Miinukset: Wish the bed was was a queen.

Plussat: We were staying in Portsmouth overnight with some friends. Great value for the price. Clean rooms & bathroom, comgortable bed.

Miinukset: A little dated, but again, a good value for the money.

Plussat: Beds were comfy

Plussat: It was very clean.

Miinukset: Coffee ran out when I came downstairs.

Plussat: Staff is friendly and knowledgeable. I love Robbin! He's nice, helpful and courteous. I always look forward to seeing him at the desk.

Miinukset: Rooms are very clean, but could use some minor maintenance. My lamp shade was missing the nut that held the shade on, so it was tilted, second light in bathroom didn't work correctly, , minor things that are not always noticed.

Plussat: Clean night clerk was very helpful in suggesting places to eat

Miinukset: The people next door had the TV on loud all night - called front desk - they said they called the room but couldn't get hold of anyone. Moved us at 2:30 AM to another room - but next to air conditioning noise - then to another room where the traffic kept us awake all night. We were travelling from Halifax, NS to PA - driving all day and was to drive all day the next day - wasn't impressed with not getting any sleep. We usually stayed here with no complaints - too bad this happened at this time. Will look for another place next time.

Plussat: Front desk staff very helpful with local info.

Miinukset: Breakfast is fairly basic

Miinukset: was not as clean as it could have been

Plussat: friendly staff comfortable bed

Miinukset: difficulty regulating room temperature lack of warm blanket paltry selection of food items available for continental breakfast

Plussat: the vending machine

Miinukset: hot tub/jacuzzi out of order

Plussat: No frills place to lay your head. For us, it was a halfway point to a Maine vacation week. Front desk clerk was accomodating, letting us borrow his personal information phone charger for a little bit when we'd mentioned we'd left ours at home.

Miinukset: Pool was down and drained, which bummed my kids out because they were looking forward to a swim when we pulled into town. Our basement room felt musty.

Miinukset: The carpet and some of the furniture were wet as a result of a plumbing problem, yet they still put guests in the room. It smelled moldy. Pool and hot tub were closed due to the same issues. The steak was doing their best and stayed pleasant but the accommodations were decidedly substandard.

Plussat: Nothing

Miinukset: Rooms small Breakfast boring Smell of chlorine in pool very strong .

Plussat: The place was quiet and the staff was nice!

Miinukset: The rubber in the jacuzzi area smelled a little, odd.

Plussat: Kindness friendines of breakfast staff. Very hard worker. In room clean

Miinukset: Pool and hot tub have been broken for months!!!! Check-in staff staff stated it is on Web site but not listed. Also rug being replaced but not cleaned after day''s work.

Plussat: clean and the location to downtown

Miinukset: the hot tub was broken

Plussat: Easy access to highway

Miinukset: Couldn't sleep because of truck noise on 95.

Miinukset: Staff hardly spoke English. The hotel smells like mold

Plussat: Check out

Miinukset: The fact it was in NH not ME. Absolutely pissed!

Plussat: Right off the highway, easy to find.

Miinukset: Mice poop in the drawers. The room had a mildew/mold smell too.

Plussat: Location

Miinukset: Pool was not operating.Advertised a working pool and hot tub.

Plussat: Clean facility, friendly staff, central location.

Miinukset:

Plussat: After we reported a problem with the heater/AC unit, they upgraded us to the most expensive room free and extended our checkout time to 2 PM as a courtesy.

Plussat: The hotel was clean and comfortable. The indoor pool and jacuzzi were well maintained and convenient. All in all it was a very good value for the price. I'd recommend it.

Plussat: The young man Tom at the desk when we checked in was super helpful and the room was nice and clean and all the rest of the staff were great

Plussat: The staff was amazing!!!!!!!!!!!!!!!!!

Miinukset: No complaints whatsoever

Plussat: Very convenient for visiting the coast of New Hampshire & souhtrn Maine. Handy for the centre of Portsmouth. A short drive from Boston.A clean and comfortable hotel. Complimentary breakfast was a benefit.

Miinukset: The 'heated pool' was too cold to swim in.

Plussat: Great location within walking distance! We came as a staycation to go out with friends we haven't seen in a long time!

Miinukset: We had three different interactions with the staff, and all three were very disappointing. We had drinks with friends (who were also hotel guests) and asked for extra glasses, which came an hour later, and the staff member who dropped them off just had a terrible attitude. It was obvious he was unhappy about it. Came back from dinner and drinks to a very rude third shift member who told us we had a noise complaint and grilled us about who was staying in the room. We hadn't been in the room since 7pm, so I don't know how that was even possible. Then we were given a late checkout till 12:30pm and were getting ready when a very rude house keeper can to the door at 11am and told us we should have left already. We explained and she scowled and stormed off! Needless to say we will not be back.

Plussat: The hotel was ok Location was ok for the downtown area Being Halloween weekend my husband and I went to dinner and then came back to the hotel for a couple of drinks. The bar tender was nice- and accommodating. Kudos to him.

Miinukset: The staff upon check in- Male - Was rude. I checked in on my Marriott App which I do whenever I travel and the male at the counter said it doesn't matter. He then proceeded to argue with me. I showed my license and then gave him the same card on file- which BTW Is my Marriott card. No recognition of being a Marriott member. And clearly they did not read my account as I always request a high floor, Extra pillows and towels. I was on 3rd out of 6 floors and no extra pillows or towels. Then once in the room, which was nice- at first. The fridge smelled as old beer, the ice machine did not work. The bathroom has nasty black hair all over the shower, the AC did not work. I did call the front desk and was told someone would be coming up to fix and check room when they arrived. When I returned to the hotel, Hair still in bathroom, AC worked sporadically, a note saying ice maker did not work and to call for ice and a tool bag left behind. I have traveled for years for Business and Pleasure however this Marriott was less then appealing. I will be following up with the Manager of the hotel As well.

Plussat: The breakfast was great, staff was very nice, the room size was just right for us. Great location to downtown and parking garage since parking is off site. Will definitely choose this hotel again.

Miinukset: Nothing

Plussat: Rooms were nice and clean.

Miinukset: I was on club level and the ice machine and people walking around were very loud. Did not feel private. Guy at the desk was very non customer service oriented. As I found with most people at that desk. Valet guy was very nice. Pay decent money you expect a little more courtesy. I do not expect to stay there again.

Plussat: Good location downtown, nice staff.

Miinukset: Pool was under construction for renovations, and we had really been eagerly awaiting this part of the trip with two little kids. No continental breakfast - only their restaurant with overpriced and far underperforming food.

Plussat: Very clean, nice room, great location

Miinukset: Fire alarm went off, girls soccer team staying near us was very loud and rude, yelling in hallway past quiet hours, the door to our room did not close all the way.

Plussat: Friendly helpful staff. Nice room

Miinukset: The shower

Plussat: Very short walk to shops and restaurants!

Plussat: Rooms were really nice compare to some of these other very expensive hotels. You also get a cute little welcome package and to top it off the breakfast was included. Would definitely stay there again next time I'm up that way.

Plussat: Staff were very friendly and the room was very clean!

Miinukset: The air conditioning was up too high when we entered the room. we had to open up the window to warm up!

Plussat: The staff were very friendly and helpful. Breakfast was good.

Miinukset: The room smelled kind of musty and the walls were paper thin. We were woken up a few times throughout the night due to noise from people in other rooms. The cabinet unit that held the microwave was too far away from a power outlet so I had to put it on the floor in order to use it. If I had moved the cabinet closer to the outlet, it would've blocked our way to get to the door.

Plussat: Location

Miinukset: Vivid 19 disappears

Plussat: Location. Staff very helpful.

Miinukset: Room could have been vacuumed a little better.

Plussat: A funeral prompted our family's stay during one of the recent blizzards to hit the East Coast. Staff were exceptionally friendly and accommodating, especially when flight cancellations necessitated extending our stay. The rooms were clean, quiet, and comfortable. Given the weather and road conditions, it was nice that we didn't have to leave the premises in the morning since breakfast was included, and access to i-95/Rt 16 for our comings and goings was ideal. Great value!

Plussat: Location. Staff was amazing and friendly!

Miinukset: The room was very musty smelling. Smelled cigarette smell in the hallway.

Plussat: It was clean, friendly staff, free hot and cold breakfast, 10 minutes away from downtown Portsmouth, free parking, indoor pool, exercise facility, minutes away from I-95, a food market around the corner if you forgot anything, about 12 minutes to Kittery ME.

Miinukset: It was a good hotel.

Plussat: Loved the swimming pool, hot tub, soft pillows, shower!!

Miinukset: If they had more tag one shuttle it would've been perfect!

Plussat: It was close to downtown Portsmouth.

Miinukset: The young woman checking me in didn't find my reservation for a long while... The room I was offered smelled of smoke, I complained to the manager and was promised a smoke free room for the next night. I was also promised that I didn't have to pay for the first night, which was correct. The next day I removed all my belongings before leaving the hotel, when I came back in the evening to receive my smoke free room, I was told that the hotel was full! The manager was away - and the man handling our matter could not promise another free night in the same room that smelled of smoke, where I stayed the previous night - although the plaque on the desk promised, "If you're not fully satisfied, your stay is on us". We decided to leave the hotel!!

Plussat: The hotel was really nice. They had an awesome shuttle driver with convenient hours to take you downtown which was a short drive.

Miinukset: The rooms were dark. The wine was expensive. It was loud because they were doing construction during our stay.

Plussat: When the shuttle was on its regular schedule & not ferrying wedding guests who had missed their ride -- it was a nice service to downtown.

Miinukset: Room smelled like cats, AC was musty & dank. Outrageous price for a room with absolutely no amenities. Are q-tips really too much to ask?

Plussat: Pool and hot tub.

Miinukset: I wish there were more selections on room service menu. Also a couple of lights in room were broken and clock was wrong time.

Plussat: The staff and service were both excellent. The free shuttle to downtown Portsmouth makes it a great location.

Plussat: Quiet setting among the trees. Free internet. Nice hot breakfast, at least on Sunday.

Miinukset: The towels in the pool area were tiny and as rough as 60 grit sandpaper. The towels in the room were a little softer (200 grit) but still small. Not something you can change now, but design would be better if bathroom were accessible without having to go through the bedroom.

Plussat: It was a very quiet location but very close to downtown. The rooms were clean and large. The breakfast was very good.

Miinukset: The breakfast area was too small for the amount of people there at the time. The one woman cleaning the area could not keep up with getting the tables clean and restocking the food.

Plussat: I enjoyed the stay, plan to come back.

Miinukset: Breakfast staff had difficulty keeping up with demand. Items ran out throughout our brief visit. They made every effort when it was brought to their attention, but we had to bring things to their attention quite a bit. (The coffee is out. The fruit has run out. The waffle mix is empty. There is no syrup. The decaf is out. There is still no fruit. There are no bowls. The regular coffee is out again…)

Miinukset: Bed was uncomfortable, pet rates were absolutely unreasonable. We will avoid staying at Hilton

Plussat: The hotel offered a free bus transit into the town center. It arrived on time and the drivers were courteous.

Miinukset: Our room was in the family pet wing. I suffered from allergies our entire stay. The room had a stale pet odor. Unfortunately, the entire hotel was booked and we couldn’t switch rooms. It would be helpful for the site to offer a choice of pet/dander free options. Now I know to request such a room. The hotel was understaffed. Upon our return at 4:00 the room had not been cleaned or bed made. We had to find an attendant and ask her to make up our room. The front desk told me that some rooms weren’t done until 6:00. That seems unreasonable for a Hilton hotel at the rates we paid. Breakfast although abundant was powdered eggs, mushy corned beef hash, and rubbery hard boiled eggs. Yuk!

Plussat: The room was spacious and clean and the staff was very friendly. Good solid value.

Miinukset: Nothing to really complain about.

Plussat: Hotel staff was great - very helpful. The room was great for our family.

Plussat: The beds were the best I've ever slept in - actually called the hotel & got the info to buy one direct from Simmons thru the Hotel Bed purchase program - apparently I'm not the only one who was amazed by these beds! The rooms were quite large, well laid out, and included a good-sized refrigerator & microwave, coffee maker, etc. The bathroom was large and the shower was great. The pool & hot tub are in the basement - so having some fun until 10 or 11pm is not going to disturb anyone's sleep. Overall, fantastic. We were pleasantly surprised as we didn't expect all of this from a Comfort Inn. We will be staying at more in the future!

Miinukset: Rooms are very tiny, was able to hear neighbors walking - talking. Not worth for the money spent.

Plussat: I checked in for one night, but I was so impressed with my room and the location to downtown that I extended my stay an additional two nights. I am looking forward to coming back!

Plussat: Place is perfect!!! Great staff. Location is key. Easy walk to all of portsmouth. Yet a bit of rural feel to it. I will 110% stay again.

Plussat: Beautiful restoration of historic building converted with fully modern conveniences. Comfortably furnished and located within walking distance of downtown Portsmouth. I would stay here again in a heartbeat.

Miinukset: The public bathrooms need better signage.

Plussat: The room was quiet, clean and very nice.

Miinukset: Wi-fi and TV didn't work but it really didn't matter

Miinukset: The staff lies about not having hot water you have to call three times to get them to turn it on. The pinch every penny they can get shouldn’t be in the hotel industry. It’s an easy way to make money and they see it like that. If they can take advantage of you they will.

Miinukset: After having booked our trip in early September we arrived to check in on November 2nd to be told they had booked our room with some one else for the weekend. Even though they could see that we had booked the room and they received the confirmation number in September. They neglected to ever enter into their system and booked the room for another customer. We were offered nothing even though we had done everything right on our end and had traveled over 3 hours to spend our 10th anniversary at their establishment. We were simply told sorry and left to find a hotel room somewhere else last minute.

Miinukset: We were given a corner room which we were very happy with as it is usually a more quiet location building wise. Couldn't have been more wrong... Either an HVAC or some type of fan was located in the wall, behind a locked door, at the foot of our bed. It was EXTREMELY noisy. After several hours of trying to sleep, I called the front desk to request a room change. Yes, it was that noisy. No one answered at the desk after two attempts. I got dressed and went down to the lobby. No one could be found ! (It was 1am at that point). We ended up turning the heat down to its lowest setting and although we were freezing, it was somewhat more quiet. Not pleased at all.

Plussat: Tasty Ceres bakery muffins for breakfast, ample water and juice, dead simple entry and check out, and lovely accommodations. Thoughtful email highlighted local restaurants.

Miinukset: As others have said, stairs to second floor are quite steep, treacherous if you’re unsteady. Just be sure to ask for ground floor room if this is any concern.