Prescott Resort & Conference Center

Waited almost three extra hours to check in after

For the most part the staff was wonderful!! Some annoying snags during our stay. Management needs to get on the ball so they can better strengthen their team and get them on the same page. Heck, just be present.

I called front desk to ask for a late check out and the attendant said the hotel was not checking guests out late that day. I told her that we were checked in very late the previous day (we arrived at 12 to hang out and relax and to just see if we could pop in early....our room wasn't ready until around 6!) and she said she was sorry but no. I asked to speak to a manager which she said there were "none on right now". I replied, "you don't have a MOD?" ***Why aren't your Managers On Duty actually on duty? She told me we could stay until 12:00. Lunch was nice, although it seemed the servers were making the bar drinks themselves that afternoon probably due to slow season, which is understandable. There were three big events in town that weekend though and I believe the hotel was sold out, so taking that into consideration and also considering the $240 we paid for our room, one would think all facitilies would be available. The beverage came with a slice of orange that looked like it had been cut with a butterkife and dropped on the floor. Cleanliness and presentation are only a couple of the obvious expectation one would look for in an establishment such as this, right? We booked this hotel because of it's great reviews. I didn't want to be a jerk and send the drink back so I gave him the benifit of the doubt and did drink it and I am pretty sure I drank the floor. And woudn't you know, the last sip I took, I bit a tiny piece of dirt. **** I have been in the hospitality industry for the better part of twenty years. I get that things slack off some during the slow season but come on guys there is a line..... There are also standard expectations that have to be met.