Hilton Providence

The bed was amazing

It would've have been worth the money if it has breakfast included

The location was perfect for the seminar we were taking

the price was very high for what we received.

People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting.

I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.

Staff were helpful

Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.