Providence hotellia

Plussat: To be quite honest, the first thing you notice when you enter the hotel is the smell. It's extraordinary. Only after 4 years have I even thought to ask if it was for sale, and lo and behold...it ...

Plussat: Staff was friendly

Miinukset: I had to change rooms my was not cleaned properly

Plussat: Everything was very clean and new.

Miinukset: Free coffee was only served from 5:00-7:00 a.m., even on the weekends.

Miinukset: There was a large party staying on our floor, and they partied loudly until 3:30 in the morning, wandering the halls and being very loud. Security would come but they'd just continue anyway. ...

Plussat: Historically significant, great location, well managed, handled special requests graciously and effectively. Jordy was specially helpful upon our arrival at our arrival time: 4:00 AM after traveling ...

Miinukset: Not much as this was our second trip to the facility in one month.

Plussat: Excellent location with a ton of great amenities nearby such as restaurants, bars, shopping malls, movie theaters and more!

Miinukset: Valet parking is too high at $30 per night, but it's a necessary evil.

Plussat: Cleanliness and staff

Miinukset: No pool

Plussat: Very clean & comfortable

Plussat: Bed was very comfortable, room was very spacious. The hotel felt VERY clean and everyone I interacted with from the staff was very friendly and helpful.

Miinukset: Location is a BIT out of the way. We didn't mind walking but if you are looking for something more centrally located, I would go downtown. Fitness center is okay...no windows makes it feel a ...

Plussat: Clean and excellent staff

Plussat: The best hotel in Providence! Everything in the room meets the best standards!

Plussat: good location. very nice décor. bathroom very large with large shower (room 522)

Miinukset: heat wasn't blowing out of bathroom vent so was pretty cold... had to crank up heat and leave door open to let warm up before showering

Plussat: Right in the centre of town. Good breakfast.

Miinukset: Low floor room next with traffic noise from the nearby I-95.

Plussat: The room was very comfortable, especially the bed! The bathroom was very comfortable; it had a great vent and heat, as well! The breakfasts were excellent and filling, and the cook (Solvi) has a ...

Miinukset: There wasn't anything we didn't like. We had an excellent stay.

Plussat: The staff was excellent Wonderful breakfast

Plussat: Great breakfasr

Plussat: The staff were all very friendly and helpful, the location and property were quiet and relaxing and an easy walk to the State House and downtown Providence. This was my first experience with a B &amp...

Plussat: Beautiful, large room with modern bathroom. Delicious breakfast.

Miinukset: Not walkable to most of the Providence highlights.

Plussat: Convenient to Brown U. Easy parking. Good room, aircon, breakfast.

Miinukset: Lots of steps. Not a big issue for us, but rooms on higher floors would be challenging with luggage. Highway noise was loud when outside, but rooms were quiet enough.

Plussat: Staff very friendly. Rooms big and clean. Great location. Walking distance to downtown Providence but with a feel of the country.

Miinukset: A little more selection of breakfast foods like fresh fruit. Baked goods were homemade and delicious,

Plussat: Great Location!Awsome place to stay!

Plussat: The staff was friendly and the breakfast was yummy.

Miinukset: 4th floor walk up but charming.

Plussat: erinomainen aamiainen

Plussat: Very friendly staff, and a nice laid back atmosphere at this historic inn.

Miinukset: There are a lot of 'street people' around the hotel.

Plussat: The friendly staff. The morning coffee, iced cold water and cookies were a nice added touch

Plussat: Courteous and helpful. Good value. Jewel at front desk and Jesus at car valet were teriffic.

Miinukset: Breakfast took way too long and steel cut oatmeal was not cooked.

Plussat: Nice location!!

Miinukset: I dont have any idea

Plussat: A.c. unit had issues Restaurant inside hotel was kinda a joke If your going to have fresh ice water downstairs have it all the time. Front staff on the phone. Downstairs printer issues computer ...

Plussat: Alisha was awesome, as was the rest of the staff!

Miinukset: Lots of homeless folks near the hotel

Plussat: The place where the hotel is located

Miinukset: The front of the hotel always was clean, but there are another business who can not help cleaning their fronts, so the area does not look well

Plussat: Th staff were helpful, and gave us a bit of a discount for all that went wrong. Only redeeming feature of this hotel was the staff, although even there, there is much room for improvement.

Miinukset: We arrived late in the evening and our room had clearly not been cleaned properly. The sheets had not been changed, which was rather disgusting and the shampoo bottle was half full and vanity kit had ...

Plussat: Our room was clean and spacious, quiet too. Lobby was wonderful to relax in and liked the home made cookies and lemon water in the afternoon.

Miinukset: Stronger water flow from shower and add vent in bathroom.

Plussat: The location of the hotel was great with lots of bars, restaurants and event locals close by.

Miinukset: Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.

Plussat: We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Miinukset: Everything was ideal.

Plussat: We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

Miinukset: The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

Plussat: extremely comfortable bed, luxury hotel at moderate rate, very quick valet car service

Miinukset: nothing

Plussat: Good location

Miinukset: Hard to find as an international visitor

Plussat: Right in the downtown area, nice and quiet.

Miinukset: Something went wrong in the morning, there was no hot water.

Plussat: Carlos with the concierge desk was excellent, he had several recommendations for restaurants and had answers to all my questions

Plussat: Cleanliness,bed very comfortable ,good location to city

Miinukset: The food from rm. service could have been better for the price

Plussat: The location for Waterfire was perfect as well as nicely appointed rooms.

Miinukset: The bar closed at 11pm

Plussat: Location

Miinukset: Room was fine. The lobby and elevators and reception and valet and halls were all run down.

Plussat: check in was easy

Miinukset: everything was ala cart- because of having to pay for internet my phone would not even google, also when you are staying at a hotel as a guest you should not have to pay for parking. I would never ...

Plussat: convenient location. Plenty of amenities.

Miinukset: Parking was expensive.

Plussat: Breakfast buffet was good.

Miinukset: Location almost in middle of highway...

Miinukset: Waited 30 min to get car parked to check in.

Plussat: The room and the atmosphere was perfect

Miinukset: I wish breakfast was complimentary

Plussat: The location is perfect for seeing Providence. The Marriott hotel family is always my first choice because they are consistently good.

Plussat: Very nice hotel, and friendly staff.

Miinukset: I was checking in but the clerk kept addressing my boyfriend as if I wasn't the one talking and handing him things. It was annoying. Also there's no room service.

Miinukset: The Waterfire was loud from our room

Plussat: Very clean and comfortable rooms. Very quiet. house keeping very friendly. not even a bottle of water in the room. had to buy water to make coffe.

Miinukset: breakfast conviniance totally not clear or not available. No chef. the difference between the price i was quated and charged. self parking fees were to hiigh.

Plussat: Size of room Location to Convention Center

Miinukset: The mini-fridge froze everything that went in it, which ruined some of my purchases. One day they cleaning staff only cleaned half of the room, when I reported it to the front desk when I returned to...

Plussat: proximity to the conference center. cleanliness of room

Miinukset: pillows were terrible!

Plussat: The bistro is very well priced and has a nice variety of healthy and hot food.

Plussat: Smaller hotel and the staff know you. Not waiting for elevators. Near conference centre

Miinukset: Transportation from airport is expensive by taxi.

Plussat: I thought the room was very clean and the bed was very comfortable

Miinukset: I didn't have a problem with anything

Plussat: Friendly staff and very clean

Miinukset: No restaurant in the hotel besides Starbucks in the lobby.

Plussat: location was great. It had parking available.

Miinukset: Had to pay $20 for parking. Didn't appreciate the wake up call we got at 6 am that we did not request!!

Plussat: WALKING DISTANCE!

Miinukset: our water was rust colored at first

Plussat: When we arrived, there was parking right next to the hotel for easy access to the car as needed. The staff were very courteous and pleasant. They immediately welcomed us to the hotel and area. Dan...

Miinukset: No pool but that's only because the kids thought it was a bummer.

Plussat: Everything

Miinukset: The rep told me shuttle from airport to hotel was free but end up it costs $10. It's not about the money but false information made me disappointed

Plussat: The room was good and so was the service

Miinukset: There was no running water from 12-5 am because of water main break.

Miinukset: Rooms were small and Staff was not helpful/ courteous.

Plussat: Room settings and it was clean

Plussat: We can drink coffee tea and water all day.

Plussat: bed was comfortable

Miinukset: The toliet was broken, no water pressure in the shower to wash your hair, wifi in the room did not work.

Plussat: Location , very close to our target visit

Miinukset: Parking area!

Miinukset: as a female, it would have been helpful to have somewhere in the shower for shampoo, face wash, etc (had to put on the floor of the shower) and somewhere to prop my foot while shaving

Plussat: Large clean room. Very nice exercise room. Coffee always available.

Miinukset: No bathtub

Plussat: The valet service was amazing! Friendly, efficient and prompt. Bed was very comfortable! I liked having two different kinds of pillows. ( not all down-filled)

Miinukset: I wished I had brought my own hair dryer. The one installed not the wall in the bathroom had a safety feature that made you press it continuously to keep it running. My hand kept cramping up!. Also...

Plussat: nice staff, complimentary wi-fi and breakfast, cookies and lemonade in the afternoon

Miinukset: no - it was great!

Plussat: very cool and hip decor, great neighborhood !

Miinukset: All was great !

Plussat: This hotel is very well designed with many wonderful details.

Plussat: for all design aficionados, the dean is certainly the place to stay in providence. it offers original rooms equipped with design furniture and local produce. the inhouse coffee shop is excellent and ...

Miinukset: although pretty, the bathroom of our room was a little too narrow. due to ongoing construction works on a neigbouring property, there are certain sound immissions in the early morning. finally, the ...

Plussat: The charm of the building being heritage.

Miinukset: Room next to the stairs. Noise all night with comings and goings. No fridge. Esky for Aussies who like cold beer could be a bonus. The tv was on the side wall. Useless to watch.

Plussat: Texting front desk.

Miinukset: Tiny rooms.

Plussat: I was thrilled that they had bikes available for us to use. Made our trip more convenient and enjoyable.

Plussat: Wonderful hotel with tons of character and a fantastic location!

Miinukset: parking was expensive… But this is pretty typical of Providence.

Plussat: BOLT coffee downstairs has amazing morning juice!!

Plussat: Bathroom is spacious.

Miinukset: No headboard. Gap between bed and wall. Close fit almost no room between bed and walls.

Plussat: The most friendly and helpful staff of any hotel I've ever stayed at. They should all get a raise!!

Miinukset: The desk in my room was not adequate for one laptop and a few papers. Way too small, even for the small room --with which I had no problem. I loved the eclectic decor. But remember that form ...

Plussat: The staff was friendly. The rooms are smaller which is fine.

Miinukset: Lack of coffee maker Small ironing board No closet

Plussat: Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!

Miinukset: Shower pressure bad. Could not control room thermostat, too warm.

Miinukset: The room was very smal. The hotel was very old, not well maintained.

Plussat: Location and WiFi

Miinukset: Windows can't open

Plussat: Great location

Plussat: Excellent room did not use any facilities

Plussat: Two King Bed, Jr. Suite very spacious when traveling with kids.

Miinukset: Can not control room temperature, could not turn down A/C. Toilet location in bath too close to the wall/door.

Plussat: Junior suite with two huge king size beds. Lovely. Excellent service at the check in desk.

Miinukset: Parking good but a little pricey. Some decor a little shabby.

Plussat: Central location

Miinukset: Do not think that it is worth the high price. Yes, it's historic but newer hotels in the area are of equal price.

Plussat: It was a really good stay. Biltmore is in very convenient location, close to everything we want to visit. The most important thing though.. the bed. We travelled a lot and have never slept in more ...

Miinukset: Cant think of any

Plussat: Nice bed

Miinukset: Bathroom way too tiny.

Plussat: The room is beautiful

Miinukset: Decor in the room was damaged(the sunburst mirrors above the beds) and the carpet had a piece of metal sticking through it, didn't see it just stepped on it and it cut my foot

Plussat: Excellent customer service! Very comfortable and accommodating

Plussat: It was as it was advertised, which is a decent hotel. Nothing special though.

Miinukset: Wish there was a small refrigerator.

Miinukset: I did not like not having an small refrigerator nor a bottle of water at the room- also it was only a one side of the set of sheets and the cover. Room temperare was not good - it was set at 40 F ...

Plussat: The front desk staff and porters were very kind and efficient

Miinukset: The dining room staff need to listen harder on what was being requested-like cold water without ice-and they bring a glass With ice!!

Plussat: location was fabulous

Miinukset: price for breakfest

Plussat: Close walking distance to restaurants

Plussat: Hotel was ideally located for what I was there for -Brown U graduation. Staff could not have been nicer and handled a confusing change in my plans with great ease and smiles. Lovely people. Room was ...

Miinukset: Not much, perhaps a healthier selection of snacks in the gift shop given that kitchen closes relatively early for weekend nights if you need a little something after a night out. But other than that, ...

Plussat: I am very happy that you have returned to the previous policy of allowing guests to take a FREE coffee back to their rooms in the morning.

Miinukset: I like everything about the Hilton in Providence.

Plussat: Location

Miinukset: Pay fair parking

Plussat: Hıc bısey

Miinukset: No free wifi, no free parking place no regrigarator..

Plussat: Front Desk, Valet were great

Miinukset: Omelette station had too long of a line.

Miinukset: The cost of 306 a nite was outrageous compared to others in area...in addition $25 dollars per nite to park my car which I ended up parking off site 3 blocks away for $10 each day.

Plussat: This is a flat three stars, perhaps even two and a half. Nothing was wrong, per say, but the interior is very tired and was less than what we expected given the Hilton name.

Miinukset: Tired rooms and décor.

Plussat: The staff was very attentive and friendly. We liked the bar/restaurant which had nice food and great atmosphere since it had an open side to the outdoors. Charming. The room had a nice view to the...

Plussat: Location, friendliness, cleanliness, housekeeping was extremely attentive.

Miinukset: I really don't have a negative opinion

Plussat: I was impressed with the spacious lobby level and modern, clean appearance. I was also pleased with the breakfast set-up with the chef preparing eggs, etc. to order. It was the first hotel/motel ...

Miinukset: My grandchildren would have loved a pool.

Plussat: Everyone was pleasant! Vlad who drove the shuttle was amazing!!! He was pleasant, respectful and really want to give a good tour of the area. We found out so much about the area that we never ...

Miinukset: I've never been to a hotel where there wasn't additional toilet tissue. There were no other rolls after we ran out. Had to use the tissues.

Plussat: Everything was perfect, definitely going back with lots of friends next time. The view of the fireworks was amazing the food was also great

Miinukset: our last day there when we checked out the lady who was cleaning the breakfast area was a little not sure if she was racist or just having a bad morning.

Plussat: room was very comfortable. confusing part was breakfast. continental breakfast is not offered, just buffet style. I learned after I sat down with a coffee in my hand.

Miinukset: breakfast was confusing

Plussat: We booked last minute so that we wouldn't have to drive home after Waterfire. Location was good considering it wasn't in town and the walk along the river was lovely to get there. No problems ...

Miinukset: Because it was a last minute booking and most of the other hotels in town were full they took advantage and hiked up the rate - big style! The availability search indicated there were cheaper rooms ...

Plussat: Room was small but comfortable

Miinukset: The pictures didn't show how close to the interstate; showed water view. Our view from the room was the interstate.

Plussat: Very friendly staff. Bar area was well lighted Ned had a breezy feel when windows open. Great view over the water. Easy access to waterfront part (India Point Park). Free shuttle drop off and pick...

Miinukset: No issues

Plussat: Easy access from the highway. Parking easy and convenient.

Miinukset: A cold, uncomfortable, contemporary feel to the rooms and lounge.; furniture uncomfortable and hard, bathroom does not have lockable door, shower doors wouldn't stayed closed when in use, ...

Plussat: Very clean, nice room for price

Miinukset: Room service food was not good. Raw hamburger

Plussat: Near the ocean

Miinukset: I wish I had a room with ocean view

Plussat: Clean room, very friendly and supportive staff. Nice, family friendly property.

Miinukset: The elevators!!! You always feel as if you are going to be stuck on it.

Plussat: The POOL!!! Oh my gosh, the pool. If you are traveling with children...stay here! Probably the best indoor pool we've ever been to. My kids had so much fun. The room was spacious - we liked the ...

Miinukset: I felt like the food in the on-site restaurant was very expensive for the quality. Not worth the price at all. Other than that, I have no complaints. I'll stay here again if I go to Providence.

Miinukset: Put us in a handicap room because of early check in. In hind site they had rooms standard. It is a bate and switch. Bath stunk the first night we were there. They were watering the grass while we were getting 2 inches of rain. Horrific breakfast service

Plussat: All was included: free parking, free internet, free breakfast, free shuttle, free bottle of water. The inside and outside pool.

Miinukset: We had to wait for a breakfast table.

Miinukset: The coffee was not fresh

Plussat: The room was kept nice and the breakfast was good.

Miinukset: The Bluefin reasteraunt was not busy at all had only two other tables but it took over an hour to get a cup of soup. Had to keep asking for water!! The pool was very dirty both days!! Kn ow that they ...

Plussat: The lobby is set up with little seating grouping and day and night, there were people sitting, eating, having a drink, talking, etc. This was really nice. We even ate our breakfast out there at table ...

Miinukset: We ordered a room with a handicapped bathroom and when we arrived, no rooms like that were ready - 4 pm. Main lobby bathrooms marked handicapped were a bigger stall but extremely low toilet heights ...

Plussat: Staff was excellent.

Plussat: The staff is pretty friendly

Miinukset: The hotel is so out dated. Air conditioner was very noisy to the point that I could not fall in sleep. The bathroom does not have a vent, and also the door is hard to open and close. Cracks and ...

Plussat: Beds were comfy.

Miinukset: First room smelled like cigarette smoke. Unable to keep us in adjoining rooms so we had to be seperated from childrens room. Staff unable to accomodate simple requests. Group of 12 for breakfast took ...

Plussat: This is our second time staying here super friendly staff. Good restaurant and bar.

Miinukset: Parking a problem on weekend

Plussat: Location is short car ride from heart of downtown. The staff was very friendly and accommodating.

Miinukset: The room itself was not up to par with the star level or the Marriott flag. Furniture was very dated, and the room was awkwardly put together. Found hairs in the bathtub, which makes you wonder about cleanliness.