Pucon hotellit lähellä La Poza

Plussat: Nice lobby, and dining areas. Breakfast was very nice. Plenty of parking, at least in late March.

Miinukset: Ground floor rooms noisy, particularly night kitchen cleanup(10:30-11:00pm). Wi-fi in room spotty at best. Needed to go to lobby for adequate reception. If we were to return, we would book a room other than ground floor.

Plussat: A most enjoyable breakfast in a nice environment. Enjoyed the design and decor of the hotel. Wooden features of hotel very appealing. Jose at front desk was exceptionally helpful during our stay.

Plussat: Very comfortable bed and very clean everywhere. Good set evening meal which also represented excellent value.

Miinukset: Location a little too far out of the town to be able to walk.

Plussat: Very reasonably priced for what was offered. Friendly staff.

Plussat: to be set in the WC, in the second story, with windows opened, looking at vehicles to pass thru the main street and people to walk. It was a new and nice experience

Miinukset: it include breakfast in buffet format. Superior room. count with a good space and a frigobar. Clean and well decorated, bed comfortable and personnel pretty serviciable. I had only and issue but not with the hotel actually was my fault. I reserved it on Sun Feb 16th 2020 and cancelled reservation an hour after and there was no way to refund as I couldn't travel on planned date due to exceptions on my work that forced me to stay longer than expected. I wrote Hotel consergie explaining the situation and finally we agreed reschedule it but for a date that didn't fit my possibilities so I lost the money and management of the hotel didn't refund neither. I consider it unfair as I didn't cause any monetary prejudice to them as I canceled only 1 hour and I know they resaled the room for the weekend, so gain the doubt to my cost. But I understand, policies are policies however I see there should be a way to except these policies on cases where is impossible to use the reservation and where has not passed a long time since reservation upto cancelation Anyway, be careful with cancelation policies if you have some chance to have to move your holiday.

Plussat: Very friendly staff, great dinner daily special menu, excellent cooking, happy to provide an early breakfast is you have to get out early.

Plussat: The restaurant was good with an extensive menu Although not many staff spoke English they all did their best to assist and were very accommodating Would happily stay again

Miinukset: It was all good. No complaints

Plussat: We were greeted upon arrival by Juan who was excellent in the way he spoke very good English and helped us with a local tour, map and information etc.. He ensured our stay was excellent throughout. Great location and quiet at nighttime

Miinukset: Breakfast to have more choice Heater in bedroom did not work

Plussat: Very friendly staff Old but nice room

Miinukset: Soft bed Coffee

Plussat: Nothing. Never again

Miinukset: Servicio Mal !!!!! Awful Service!!!! If I could give a rating of zero I would have done so. A lot of noise from outside the street(although we asked for a quiet room) All the furnitures and the room design is cheap and doesnt seem at all like a hotel. But Mostly,Mostly terrible service- the manager of the hotel(Hefa Johana Viollargan) treats customers with such a rudeness and disrespect , in a way I have never encountered from hotel staff so far- We sent a couple of clothes to laundry at the hotel with mentioning specifically to make our laundry seperately and not mix it together ,as well as asking not to put our clothes in the dryer machine in any case(among the clothes new expensive clothes)- we were told that we have nothing to worry about and the cleaning would be done only with gentl cold water cleaning, But it wasnt what aventually to haeppen- the next morning we got our clothes , all the clothes were mixed together and many clothes obviously shrinked and were no more useful (sign of using the dryer machine),New 200 USD Arcteryx jacket ,worn just one time ,completely shrinked. When we asked for a compensation the response from the manager was to ask us to send the clothes back to laundry with mentioning that she would try to strech the clothes and try to make the clothes bigger. Obviously we refused and asked for a compensation and not only that the manager refused to do so but also she yelled at us and told us to leave the hotel immidiately- and all done while we still had 1 hour left to CheckOut.

Plussat: The stafff

Miinukset: Breakfast could be upgraded somewhat

Plussat: Cozy, very good location, very good value.

Miinukset: Some heat fluctuations in shower water.