Hilton Quebec

Were given the wrong room/view on New Years Eve/New Years Day.

Good location

We specifically picked the Hilton for the view of the fireworks and the old city. We paid extra for it and were told when we got there that they had no more rooms left with that view?? Instead we were given probably the worst view in the hotel. The room was on the 4th floor looking over the heated pool.

Location Views

We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.