Le Capitole de Québec

I booked this hotel mostly because of the ambience. I have a soft spot for older brick buildings that have been renovated. The location was also perfect, close walk to old quebec but not right in the center of it. We arrived in the evening of Christmas day, a little bit annoyed at Westjet for losing our luggage, but thankfully we were greeted by a friendly receptionist. He was quite helpful, although after him, the other receptionists we had to deal with were not really helpful. first the room : It was not as I expected! I mean it was a loft room which I absolutely love, the bathroom was small but well equipped with a stylish bathtub! The toiletries were pretty good considering not a lot of hotels have good ones (the best one I had was At Revere Hotel in Boston). We had to go up two steps to have a small living room. The couch was not comfortable but it's ok. On the second level was the bedroom- simple design, with sky light!!! although it was covered in blinds and I'm not sure why. The bed and pillows were very comfortable as well. The floor we were at was at the 3rd floor and it was really quiet. I didn't think there were a lot of guests there? I may have mostly seen couples staying here. I do recommend it for couples on a romantic holiday. It's a unique boutique hotel. It also has the theater just beside and an italian restaurant (which we did not try) but seemed to be a good place for a quiet evening. Oh just right in front of the hotel is an ice skating rink! It was nice just watching the people ice skate.

Staff were ok or maybe I am just used to meeting receptionists with greater enthusiasm of sharing about the hotel, activities and quebec city in general. When I asked the lady receptionist to call my cell number once westjet return my luggage (so we can come back and change our clothes), she said she will (although I had to asked her if they have my number to which she said "oh, let me check" - that should have been the sign that she will not, and I was right, so we just decided to return by 1pm to check and sure enough my luggage had arrived and no calls from her. A little disappointed with this kind of service but overall not a big deal. Litte things like these do matter in the service industry, it is what separate mediocre to excellent hotels. The 3rd receptionist was ok, he was nice but again not very helpful. We asked about options for car service in and around quebec since we are planning for dogsledding and we do not intend to drive. He does not seem to be aware of anything else except a cab service. No offers to help us organize it or anything (again, maybe these are only for more luxurious hotels but I have stayed in boutique hotels and services had always been excellent). He did provide us a number to call. But we noted that cabs are just outside the hotel. As for cleaning service, we had inadvertently turned on the do not disturb sign (i thought it was light switch), so we missed the early morning cleaning. We asked the receptionist for our room to be cleaned (we were there 4 days, but only requested one day of cleaning and change of towels), and sadly, the cleaning was subpar. No vacumming was done, it was done haphazardly, because there were still some trash left behind. Towels were changed but I do not think sheets were changed. hope they will improve because this is a really cute boutique hotel. I can ignore some of these because of the comfort of their room and location.

Hotel unfriendly for smokers (especially in winter time). Very well located. Friendly staff. Expensive breakfast...

Location is very good. You can walk to most of tourist spot in the city. And the restaurant in the hotel 1st floor is amazing, must visit for dinner.

While I was there, there was no wifi available because of technical issues, and it really let me down. And also toothpaste or toothbrush were not there, although I was willing to pay to purchase they didn't have one. The room that I booked was smaller than the image provided.

wasnt told the bedroom was on a mezzanine floor