Four Points by Sheraton Long Island City/Queensboro Bridge

Check in staff was informative about getting around NY and friendly.

Breakfast was a disaster. We paid for Breakfast included like we usually do for other hotels but here that means you get 1 slice of Toast and 1 Beverage. Its not even a small Continental Buffet Breakfast or Better right... like youd think for being the Sheraton. Anywhere else in my experience its always been a Buffet Breakfast of some sort when they say breakfast included but not here. I think its very misleading to offer "breakfast included" it shouldnt even be an option for purchase, only to dissapoint an entire family thats hungry by offering 1 plain toast and coffee and concider that breakfast. Frustrating to say the least we were really looking forward to coming down to a good breakfast but were only offered slim pickings of one side of a menu and told you can only pick one thing options cold cereal or 1 slice of plain toast sorry thats all we have to give you at moment ran out of Bagel and only 1 item. I honestly cant believe they really thought that was acceptable to offer a family at what I had concidered a great Hotel. Waiting for manager to call me back we left with no breakfast.

The sheets were dirty! Yellow stands, red stains, hair under the sheets. Absolutely disgusting & when we asked for a refund the manager refused, because the problem was “fixed”. It took house keeping about 45 min and four people to change the sheets. Terrible.