Copthorne Hotel & Apartments Queenstown Lakeview

The breakfast was excellent.

The bed was extremely comfortable and the location central

The carpark was full when we first arrived and we had no where to park so had to leave and come back later. I was told i needed to pay $50 chatged to my card but when i asked why it was not explained to me. I wasnt happy about this as i had already prepaid for the room. I also did like that to get it refunded back to my card i had to go back to the reception in the morning.

Clean room, lovely big bed with good linen. Liked that a fitness room was available. Good view and polite staff

We had to fill the jug with the shower water as it didnt fit under the bathroom tap. I didnt like having to pay coins for washing machine and pool table. I think these things should be complimentary as in other hotels we have stayed in. Fitness room would be better with a window and view as would the spa room. Restaurant menu a bit casual and limited. Also a water cooler on each floor would be a nice touch to fill drink bottles