Queenstown Lomakeskukset

Miinukset: Transfers add up and airport two mile drive is $28 NZ

Plussat: We wanted something a little bit special for our stay in Queenstown and the Hilton went above and beyond. Upon arrival we were upgraded to a bigger room and this has never happened to us before. Stunning room, amazing scenery, fantastic breakfast and facilities. Loved, loved, loved our time here.

Plussat: The rooms are big, clean and stunning views. A nice pool and sauna too. A little coffee shop was really close to our room too which was very convenient

Plussat: Room was delightful with great views but you do pay a lot for it!

Miinukset: WE arrived around 11.30 and found the service at the reception average, (we had an issue at our last place with no hot water due to a fault so I rang the Hilton around 10 am and asked if we may be able to check in earlier, and I explained the reason why). When we arrived the girl at reception advised the room was vacated and would try to get house keeping on to it, this was encouraging. However after an hour I checked and nothing had been done, I explained our plight of not having hot water at our previous hotel and we really would love to really freshen up and change clothing, WE did get advised the spa and pool area we could get into, but we really wanted to get into our suitcase and choose a change of clothing, etc. Still no luck, I tried about an hour later and they kept saying they would try, We felt they were not trying especially as the room had been empty since around 11.30. I had to keep approaching reception to see if it was ready and at around 2.40 finally our room ready and we could go up! So we had sat for around 2 hours waiting! Ruined our day for sure. By this time we were a bit down and ordered room service, nothing flash about it very basic and as it only had some monofoil wrapped around it was only warm. Next day we went down to breakfast it had stated it was served until 10.30 so we got there around 10. we had decided just to share our breakfast as we didnt want to0 much, we asked how big the serving was for the bircher muesli she said it was a smallish sort of bowl so decided one each and we asked for a omelette with various fillings and two slice of toast, we also said we would have our coffees with the omelette. We waited around 15 mins for the bircher muesli to arrive, it was a bowl that could have fed four people easily and there was two of them!!, then almost immediately the omelette arrived, then the coffees, we sent back the omelette and coffees, Poor service and when they brought them back they had been placed under a heat lamp, TERRIBLE

Plussat: Very close to airport. Lake views all around. Stunning. We walked to airport to collect hire car on our second day via the walking tracks took 15mins. Hotel is right on the water- the fire pit bar is great. Water taxi $10 return for guests. Last one leaves Queenstown wharf at 9.45pm. Great way to get to Town and keep out of tourism central.

Miinukset: The restaurant there had awesome food but lacking service the night we went

Plussat: The breakfast was relish, room view was great, nice space.

Miinukset: A blanket in the room would have bee nice touch - for sitting on the couch or on the bed.

Plussat: Room and quite location.

Miinukset: Parking.

Plussat: Beautiful location, great to have a few restaurants to choose from. Our room location was excellent for getting to the underground parking at the double tree and the Lake Counter Cafe. The bed is like sleeping on a cloud and the pillow menu is a nice touch. Huge bathroom and very stylish room with a lovely fireplace. A car is an absolute must, but the water taxi is a great alternative for only $10 return.

Miinukset: We stayed with approx 10 other couples and the way some guests were treated was very different. We all paid a very similar amount for our 8 days stay yet some on arrival received wine and macarons, others got bottles of water and chocolates every morning and some (like us) barely got fresh towels and toiletries even when requested. The paid parking at the double tree is fairly expensive and it would be nice if the Hilton made an effort to discount the rate for buying a multi day parking pass since it’s impossible to get a free park.

Plussat: Everything was spot on. The reception gentleman recognized it was my birthday on my driving license and offered an upgrade. It was just perfect.

Miinukset: A shuttle to the airport thats all.

Plussat: Breakfast was great, staff is alwyas friendly accomodating, not one person had a frowney face! loved it.

Miinukset: none. was perfect.

Plussat: Good rooms. Everything clean and tidy.

Plussat: The staff worked hard to make right the issue we had. The Hotel was very well presented and the bed was very comfortable!!

Miinukset: The aircon in the room made a loud clicking noise during the night. It was so loud it woke us up. On the third night we were changed to another room which also did this. By the fourth night we had a wonderful room and actually slept. The staff tried hard to make right the issue considering they were fully booked. Unfortunately the location isn't great as is far away from the town itself.

Plussat: The only positive was a very comfortable bed and excellent service at the reception.

Miinukset: Maybe just the low cost room, but it was on special. The bathroom was extremely dated. The furnishings were tired especially for a Rydges. The TV remote had a missing back cover. The TV had terrible reception.

Plussat: Location, amazing view of the lake and mountains and friendly staff.

Miinukset: If I am bring picky - poor wifi and couldn’t get through to room service via phone. But not really an issue!

Plussat: The friendly staff. The location was great, short walk to town. Lovely out look over the lake. The bar had a great feel and good bar snacks

Miinukset: The room needed doing up, there was a big stain on the floor. It was a last minute booking so I gather it was the last room available, I was in room 601 and it was extremely noisy.

Plussat: Location was great however we choose to eat in town as opposed to in the Hotel

Miinukset: Room was very dated, carpet had completely worn through. Paint was peeling off the door to the balcony. Looks like no work has been done on this room since it was built. Shower was antiquated and didn't work overly well.

Plussat: Location is close to town and price wise is good

Miinukset: My room heater make a very loud noise every 10 seconds when turn on. At the end I sleep without using heater

Plussat: The building it self is so beautiful, the location and views you see from the rooms and even the front of the hotel are stunning. Definitely will recommend staying at the Rydges and I will be returning if I come back to Queenstown !!

Miinukset: The lobby is very modern but I will say the rooms are a different style compared to the lobby. Only opinion i have is that the rooms just need a little renovation. Majority of the doors have scuff marks on them and it looks a little out-dated in the bathrooms and room.

Plussat: Lovely spacious rooms with separate lounge which could be closed off. Fantastic views from 6th floor.

Plussat: Great location. Very close to the centre of Queenstown. Great bar (Reds) and restaurant (Bazaar) too. Great views of Lake Wakatipu from the rooms too.

Miinukset: The rooms were a little dated, but as we weren’t spending a lot of time in them it was fine. Great value for money.

Plussat: The view and the breakfast was amazing

Miinukset: We stayed in room 608. Just a few things that were disappointing... The poor quality of the mattress, The mould growing in the bathroom on the ceiling above the sink, and under the lino from where the water escapes during your shower, The Right Bedside lamp wasn't working, and the bedroom sliding door to go outside was jammed. All maintenance issues that need to be delt with immediately.

Plussat: The location was fine. Beyond that... wasn't much to speak of.

Miinukset: The rooms were not very clean. When booking, it was a little unclear as to what we were booking. The front desk gal in the evenings wasn't very helpful when asking for directions.

Plussat: The hotel was close to walking distance to downtown shops and restaurants. The staff is very friendly.

Miinukset: The shower was not the best. The curtain is too short it got water everywhere, the curtain would blow and stick to you and was cold.

Plussat: Todella hyvä aamiainen!