Queenstown hotellit lähellä TSS Earnslaw Steamship

Plussat: The rooms were great, the bathrooms were the best I've seen. Amenities were excellent. The staff was attentive friendly and helpful.

Miinukset: Internet situation was weak. Kept getting message that I used my days allotment. No way. only checked FB emails and weather. Never streamed anything. Even mid range hotels in NZ have free unlimited wi fi. Got coupon for reduced breakfast but reduced price was advertised outside.

Plussat: Very spacious and comfortable. Great spa.

Miinukset: All good

Plussat: Big spacious rooms, great facilities, impeccable staff and perfect location!

Miinukset: Some of the decor is a little dated

Plussat: the Cleanliness and the location

Miinukset: it took an hour and a half to respond to a complaint.

Plussat: The staff were very helpful since we were delayed check-in. The hotel is in a great location within 5 minute access to shops / waterfront and restaurants. Comfortable / spacious room with extra large King size bed. Bathroom was spacious with great rain head shower.

Miinukset: Couldn't think of anything

Plussat: Location Comfort Friendly Staff

Miinukset: Actual rooms look different than photos

Plussat: The staff is so very welcoming and accommodating. Great location - steps away from the shops and restaurants. Very comfortable room, comfy bed with soft linens - large bathroom including a jetted tub. wish we could've taken the hotel and staff along to our remaining destinations throughout the South Island.

Plussat: Housekeeping was none responsive on numerous occasions.

Plussat: We were upgraded to a suite, free water, turndown service. They were amazing!! Free bottled water even when we left. Great food too. Our most favourite Accor experience

Miinukset: Slightly small window allow natural light but not an issue for us

Plussat: Decor, beautiful Molten Brown toiletries, peacefulness warm friendly staff

Miinukset: Nothing

Plussat: Hotelli oli viihtyisä, laatutaso oli korkealla ja henkilökunnan jäsenet olivat ystävällisiä ja palvelualttiita. 5/5 kokemus!

Plussat: We didn’t have breakfast included in our rate. We expected a similar standard to your hotels in London and Vietnam where we have stayed recently but we were disappointed considering what we paid. I think you were hosting an event the morning of our breakfast- no cutlery, glasses for juice and general mayhem. The staff were really good but were obviously under pressure.

Miinukset: Very disappointed with the breakfast experience’.

Plussat: Fantastic Location, very close to the main area of town and a short walk up a steep hill to get back. Hotel Facilities are excellent and an excellent view over the lake

Plussat: Excellent food at the restaurant

Miinukset: Bed could have been more comfortable. Toiletries were extremely hard to pour from bottles.

Plussat: The location and service was excellent

Miinukset: The cost for the parking

Plussat: Breakfast was nice.

Miinukset: The staff was not nice when we asked them to bring something from our car. The room didn’t hava enough light. Hard to get from the city to the hotel, very stiff

Plussat: The staff were really friendly and welcoming, and they made us feel pampered. Design of the room was exceptional. It was also very quiet and comfortable. Amenities were excellent. Convenient location, just far enough away from the busy road and nightlife.

Miinukset: The bed was really uncomfortable. The heater was also too powerful next to the bed, and we turned it off at night out of necessity. Neither of us had a good night's sleep while we were there.

Plussat: I am a frequent traveller and IHG member

Miinukset: It seemed that the frontdesk people has some 'generic' statements when customer asked for a change of room. 'We have upgraded your room to this one. And we are sorry Sir, that is the only available room.' These very same statements were uttered to me mid-year, but I insisted to change the room, as apparently previous guess may have brought pungent food before my arrival... and then, SUDDENLY another room become available. ! Walaa !!! They need to improve like Crowne Plaza elsewhere (Melbourne, Geneva, etc...)

Plussat: Close to everything. Accessible location.

Miinukset: No fan in a bathroom, aircondition centralize no control in a room to put it high/down the temperature bit hot at night.

Plussat: Everything was excellent - great location, beautiful rooms & amazing staff that went the extra mile!!

Plussat: Fabulous location!

Miinukset: Loved everything about this place.

Plussat: The people--but the maid service was terrible--and they reallly need to check out rooms after cleaned--I found a food linen in my bed..................

Miinukset: Cleaning in the rooms.

Plussat: The hotel is very close to everything. The staff were very helpful.

Miinukset: There was nothing I did not like.

Plussat: The location was perfect, the staff were lovely and helpful

Miinukset: The room was overpriced. Dated décor, shower over the bath, my son could not stand up straight in it. Curtains falling off.

Plussat: Staff where fabulous.

Miinukset: We requested a king bed at time of booking... and paying, but where notified later that it wasn't available. I emailed as it was our anniversary, and requested for it to be, but unfortunately I was told it wasn't available...very disappointed as we are both over 6 foot tall and had to make do with twin beds.. that where very soft. If I'd known that our requested sized bed wasn't available I would have looked else where

Plussat: Very comfortable with nice view as well

Miinukset: Location is excellent. Room is very nice & clean

Plussat: Excellent location. Concierge super helpful.

Plussat: Great facility, great location, great price.

Miinukset: Only complaint: Room service food wasn't great and was pricey especially for what you received.

Plussat: Location close to all the town , nice breakfast and really friendly staff

Miinukset: House keeping was not that good

Plussat: Bed was comfortable

Miinukset: A king sized bed would have been nice.

Plussat: We got a corner room with separate bedroom and living area, bedroom and balcony face the lake and mountain. It's worth every penny for the breath taking view. The space is big and very comfortable for 2 people. Bed room is very clean equipped with TV, sofa, dresser and enough storage space; bed is very comfortable. Curtain is nice and thick. Bathroom is big and enough counter space. Separate room has TV, sofa, dining table and kitchen area. Extra toilet in living area is a nice touch. Balcony has 2 comfortable chairs to sit out and soak in the view. It's close enough to the town center but much quiet location.

Miinukset: The property is huge with many buildings so it's like a maze to find our room. I think they should paint each building a different color then provide color coordinated directions.

Plussat: I like the staff, they're very friendly, close to town, and good facilities

Miinukset: Had to pay extra for internet (wifi), location is on a hill, not good if you are carrying big lugage.

Plussat: Nil

Miinukset: 1) Hotel front door is under renovation but there is no clear signage for the entrance for check-in 2) We booked for a lake view room with balcony but they gave us a street view room without balcony. We didn't realize it until late night and we called the front desk to clarify. The front desk staff blamed us for not voicing it out when check-in. They should check our booking record before assigning room to us but they blamed the mistake to the guest instead. 3) We intended to check out and get back our luggage after breakfast. The check out time is 10am and we are late a bit at 10.07am. It surprised me that the room door was locked and we can't go into the room to get back our luggage. We then go to the front desk and they allowed us to go back to the room to get our luggage. We then entered into the room and use the toilet. However, a bell boy suddenly came in the room and took our luggage away without our request and instruction. Later they admitted that there was a communication mistake. 4) The spa bathtub is very dirty

Plussat: The view was excellent; bed was comfortable; had washcloths; helpful and pleasant staff; great buffet breakfast included in our deal

Miinukset: Hallways could use some updating

Plussat: Close walk to city center

Miinukset: Slow Internet Confusing Corridors Lots of wear and tear in public areas

Plussat: Brilliant view from the room of the lake and opposite shore.

Miinukset: Hotel by the same name close by caused confusion when trying to locate.No prior warning that building works are currently taking place at the hotel. This impacted on locating parking and restaurant (the latter has been temporarily moved to a lounge area.) Couches in the reception very shabby and finally make up from previous occupant was on the bathroom tiles throughout our two day stay. Hmm...

Plussat: Great location. The king suite lake side was well worth it.

Miinukset: Cleanliness was the issue. We can see that the coffee table was covered with layers of dust, both nights that we stayed there.

Miinukset: Had to wait over an hour to get checked into our room

Plussat: View

Miinukset: Signs aren't clear. Especially outside , construction makes it hard to see the entrance. Sign for parking. Restaurant staff not that welcoming when entered but ok after seated.

Plussat: Honestly nothing

Miinukset: The room was located in block one which we had to access by changing 2 lifts and nconfusing stairs. The room was outdated. The bathroom was tiny and the shower curtains had mould on them. It was just yuck. The staff were helpful but I would never go back. Even the inroom hotel menu was all teared apart and the beds were not comfortable. I will not be returning.

Plussat: Great apartment and amazing hosts! The hosts were courteous enough to provide extra assistance when we had a heater related concern.

Plussat: Good location

Miinukset: No access to clean linen or toilet paper, which was not value for money

Plussat: apartment was big, Location was great.

Miinukset: Room not cleaned every day. Staff enforcing 10AM checkout on new years day. We had about 4 hrs of sleep. Not recommendable for the high rates..

Plussat: The location is beautiful. The room was very comfortable. I definitely recommend this place if you’re in Queenstown. Also, staff was very helpful when needed.

Miinukset: N/A

Plussat: Stunning views of the lake and mountains

Miinukset: Wi-Fi was very poor and slow, kept dropping out, this was not fixed on our stay unfortunately which was very inconvenient as I was meant to be working and studying on my trip also. Stairs down to the bedrooms were very creaky which would wake up friends who were sleeping when going up and down the stairs.

Plussat: On the river

Miinukset: No housekeeping and asked to wash the plates after leaving Rooms are not speciouse