Reno hotellit Southwest

Plussat: This was the best location for families with access to the river park.

Miinukset: Ventilation in the room could be better.

Plussat: loved the location, close to the Riverwalk, able to walk to other casinos, indoor swimming pool

Miinukset: We were close to the Service elevator and can hear the sound all night long like there was construction going on. Their parking arrangement was valet parking only, no self parking.

Plussat: Great place The rooms were clean and Large size I would definitely come back ..

Miinukset: The lobby seemed very dated Everyone was friendly and knowledgeable ...

Plussat: 1. Antiques. And a warm ambiance 2. Staff were engaging and friendly 3. Beautiful indoor pool 4. Our room was very spacious with floor to ceiling windows overlooking the casinos 5. NOT a casino hotel 6. Smoke free

Miinukset: 1. Maid service was sadly inconsistent and lacking during our week long stay. Full service is every other day. Towels and bed making/straightening are on the alternate days, which was fine. BUT, We were there for 1 week. It was however over Labor day weekend, still they should be prepared for that...even with Burning Man and a ribfest, some Asian concert, etc going on.. On Saturday our room was not touched/straightened or cleaned in any way. The info given upon arrival says maid service was provided until 3 pm. We were out the door by noon and came back at 7 pm to only 2 towels for 3 people and 1 wash cloth which. Nothing refreshed, clean or new. I mentioned it to the desk that evening. Nothing was done at the time and I was told to tell them in the morning. We did so as we left to go sightseeing in the morning for the day. We came back to our room again not being straightened or cleaned and a pile of 4 towels, 3 hand towel and 3 wash clothes laying on top of our suitcase in the bedroom for us to hang on the towel racks. 2. Mandatory valet. The valets were as excellent and as timely as 1 person could be. Again, a holiday weekend with a full hotel and 1 valet trying to help with others with multiple pieces of luggage and make repeated trips to the various parking levels to return or retrieve vehicles . There were 5 people in closing us waiting with luggage for their cars on Sunday morning. We just wanted to go visit Tahoe for the day (no luggage) 3. Location. :( The hotel/pool/fitness room, etc. is beautiful and comfortable. However the location is in a VERY sketchy part of town. Don't go walking at night! It is across the street from some low income housing or something, a bar and near the river (riverwalk) where the homeless sleep at night .There were a LOT of homeless peoplevwho appeared mentally ill or on drugs in the area.

Plussat: Reno - Downtown food is really good Chester - everything closes around 9pm. Buy food from Reno. Highway 395 - 2 1/2 hour journey.

Miinukset: N/A

Plussat: Staff was friendly. Breakfast was great. Bartender friendly and drinks were very affordable.

Miinukset: Not enough ice from the ice machine.

Plussat: It was very close to our event venue, in fact, it was within walking distance. The staff were very welcoming and courteous at the Front Desk. The room was very clean, spacious, and quiet. We enjoyed the eclectic furnishings and decor throughout the hotel.

Miinukset: We didn’t like not being able to take our luggage up to our room and not being able to park our own car.

Plussat: Retro-style hotel, but everything is working, beautifully decorated and functional. Staff was super friendly and helpful. The newly renovated 7th floor includes many cool guest amenities, including an indoor pool with a large TV screen, a bar ("thirsties") and more.

Miinukset: Could not get hot chocolate anywhere in the hotel. Breakfast had coffee, but no tea options.

Plussat: The staff were friendly and professional. The breakfast team was AMAZING, even though they were bombarded with orders, they whipped out omelettes and waffles fast as they could, with smiles on their faces! Good job!

Miinukset: It was great, I thought breakfast was included in price, but it was totally worth it

Plussat: The hotel is very old but very well kept and has lot of charm.I would recommend this hotel to anyone staying in reno.We would certainly stay there again if we return to reno.

Miinukset: Nothing

Plussat: Ambiance is everything. Large, well furnished room with floor to ceiling windows.

Miinukset: Nothing!

Plussat: Very nice room with city view, beds are so comfortable! 10 minutes by car far from airport.

Miinukset: no

Miinukset: All the fees

Plussat: Location

Miinukset: The price for value. Heater broken. Small tv. Pool unappealing. Old. Casino ok. Buffet good.

Plussat: The staff and accommodations

Miinukset: The room

Plussat: Bed was comfortable, view good.

Miinukset: We clearly had 3 people in our room as per the reservations but only got two sets of towels and one set of shampoo and conditioner.

Plussat: Good all- inclusive place. Just didn't get a great vibe from it. The restaurant wasn't terrific. Good, but not terrific.

Plussat: Room

Miinukset: No

Plussat: This place is really nice considering how long they’ve been I business

Plussat: Really enjoyed the 3 properties connected and the ability to move between all 3. The restaurants were very affordable and the food was great. Staff was helpful and friendly. The location was perfect.

Miinukset: The rooms shown on the website do not match the rooms available. We were told the newly remodeled rooms were Smoking ONLY. Our room was clean, but dated. The bed was fantastic and comfortable. Not really a deal breaker, but you could tell you were in an older casino.

Plussat: I loved the room service options. And it was very quick.

Plussat: Location was great, Food (buffet) was very good. Didn't get a chance to eat breakfast, left to early. Would stay there again.

Miinukset: Parking was a challenge, First room door key didn't work, next room bath tub drain plug was missing. But those were a minor inconvenience.

Plussat: Nothing

Miinukset: The hotel had big bugs on bed and bathroom .i got poked by them i was itching and and burning i showed the hotel staff all the red dots on my arms and did nothing about it .im am very upset about this stay

Plussat: Amazing view from our room! Great jet tub. Front desk very friendly and helpful. She even pronounced my name right the first try which rarely happens. Great comfy bed with robes and a slips to get cozy in after the tub.

Plussat: Near to the city center

Miinukset: Poor bathroom for this type of hotel

Plussat: The room was massive and the showers were great. We loved the 24/7 diner for fuelling early am before the burn. Pricing and value was good.

Miinukset: The staff was quite curt when checking in & didn’t understand why we wanted valet. We ended up getting valet at a different hotel as we needed our gear to be safe for the burn. The surrounding area was quite sketchy, but not any worse than many areas in San Francisco.

Plussat: The laid back attitude to burners (people going to or returning from Burning Man) is relaxing (they aren't worried that you're dusty). The pool/hot tub are very much appreciated after returning from a week in the Nevada desert.

Miinukset: DO NOT STAY HERE. Heavily under construction. Woken by loud, constant drills at 6:45am. So loud I couldn't call my son over the noise. The deputy supervisor did not care at all. When asked for a complaints form, he said "use the survey". Utterly awful.

Plussat: The room was big

Miinukset: Shower

Plussat: The hotel had a nice proximity to downtown. Bed was comfortable and rooms were tidy and clean

Miinukset: Either it was not made clear, or I didn't catch that there would be a $15 resort fee per person, so another $30 for my stay. I was not happy. There was nothing to speak of for a "resort" fee. You had to walk outside into a parking lot where a fenced off area was what they called the pool area. .... uncomfortable. The buffet was a C- for the price and a C for the quality,

Plussat: I was pleasantly surprised with my stay. The sands is an old hotel and I stayed there years ago. they have upgraded a lot and it can compete with the hotels on the reno strip. The beds and pillows were very comfortable for me. My partner likes a hard bed and they were not good for him. The shower was wonderful with great temp and pressure and nice large bottles of body wash, shampoo, and conditioner. Also plenty of hand soap and lotion were provided. Good blow dryer and excellent lighting. The coffee shop in the casino was great. Good, friendly service, great products, and reasonable prices. There is a good desk for working in the room but an office chair would be nice. The location is great, of course, being one block off of the strip and about 2 blocks from Saint Mary's hospital.

Miinukset: If you are staying in the near future it seems they are doing construction next door which starts at 7 am so if that's a problem bring your earplugs. One thing I would like to see is the ability to open the window a little bit. I understand it's closed for safety but it's also unsafe if you needed to open it. Plus it is a waste of energy if you have to run the air conditioner to cool the room when it is already cool outside. Also, the AC units are old and loud but happily on a wall thermostat. the room is well equipped but I'd like to have more than one coffee. Ideally a room with 2 people should have 4 cups...not decaf. the ice machine was broken the whole time we were there. The soda vending is overpriced at $2.50. I don't know if the wifi is bad throughout but we stayed in room 1105 and it was terrible. I work remotely and had to use my mobile hotspot, which fortunately the cellular signal was good enough there.

Plussat: The property was nice

Miinukset: I woke up in the morning went to my car and found a ticket that they were going to tow my car saying it was an authorized vehicle in their parking lot that’s a little scary being that I’m not from Reno and I went there spent the night went to the rib cook off so not very pleased to find that on my car

Plussat: Very nice looking room and staff was excellent

Miinukset: Not enough signs directing to the parking garage

Plussat: Nice employees great restaurants generous on the drinks with happt and knowledgeable bartenders

Miinukset: I did nt even hace to leave the hotel. Everything was there!! So the convenience was awesome clean room too great food...generous casino.

Plussat: Room was available

Miinukset: Room, old, no coffee,... needs to be upgraded for the price. No shuttle service to hot air balloon race. Staff had no idea, no help,....

Plussat: The location and price

Miinukset: N/a

Plussat: Clean and big tv

Miinukset: No