Reno hotellit Southwest

Plussat: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.

Miinukset: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...

Plussat: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.

Miinukset: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.

Plussat: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.

Miinukset: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.

Plussat: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.

Miinukset: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.

Plussat: Location and absence of casino.

Miinukset: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.

Plussat: Clean non smoking and no casino with reasonable rate

Miinukset: No swimming pool

Plussat: Bed was super comfy

Miinukset: Location, scratchy parking and commute to get to hotel from parking lot.

Plussat: Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!

Miinukset: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.

Plussat: Place was clean looked modern.

Miinukset: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general

Miinukset: We were told the sauna and steam was available to us, but when we found it were told we couldn’t be there and it was closed. I also did not know it was a pet friendly hotel thinking that the rooms would smell but they did not. In saying that I’m hoping they keep a section of the hotel without pets

Plussat: Very clean property, friendly staff, great location and nicely decorated.

Miinukset: Slow elevators

Plussat: The room and bed were comfy

Miinukset: I like everything pritty much

Plussat: Great room very clean. Very large room we had a great view from our room. Loved the Casino area.

Miinukset: The drain in the shower was clogged and you were standing in water.

Miinukset: Were renovating rooms on the floor I was on. It was extremely loud and made it hard to sleep in after a night out.

Plussat: How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping

Miinukset: I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.

Plussat: Nothing

Miinukset: Cheap room thin walls bad pillows air full of smoke

Miinukset: They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.

Plussat: Loved the atmosphere, the staff was amazing. Great shows. I definitely plan on staying here again

Plussat: The room was adequate for what I needed. Loved the breakfast at 9:30 p.m. at Millies. Cinnamon french toast was awesome and my omelet was huge!

Miinukset: Although the room is smoke-free, getting through the casino and front desk is very much smoke filled. So just a heads up if you are sensitive to cigarette smoke!

Plussat: Quiet and peaceful! All the staff were friendly and helpful.

Miinukset: Liked everything.

Plussat: Quieter rooms, a microwave, a regular couch, fans in the bathroom. But it was very clean and friendly staff! I also loved that you had valet parking and it was free!

Miinukset: The cafe was closed until Thursday.

Plussat: Friendly & efficient front desk staff and housekeeping, good beverage service in casino, adjoins the Silver Legacy and Circus Circus, large separate parking structure

Miinukset: Rooms are small and seriously need to be updated. Our A/C was on steroids, couldn't get it to calm down, so we had to bundle up in the room, which is better than being too hot, but still.... 95 degrees outside and really too cold inside. Food in coffee shop was pretty bad (and we generally are quite happy with generic hotel coffee shops).

Plussat: location

Miinukset: we had continous problem with A/C not working, and took them hours to get around to looking into it only to have it break down again in the middle of the night. Hotel is aging with poor maintenance and we stayed in their best room.

Plussat: The rooms were clean, and the beds were comfortable. The staff were both friendly and patient with a first time casino gambler like myself. The restaurants were also pretty good. Overall, it's a very well run hotel

Miinukset: HBO would have been nice. Other than that, I really can't complain. For other novice gamblers, I strongly suggest eating at one of the restaurants before visiting the casino.

Miinukset: Noicy Air conditioning. Room was dirty.

Plussat: Had Mel's for dinner and it was great

Miinukset: Everything was good we didn't have any complaint

Plussat: The tv was nice and the shower had amazing pressure.

Miinukset: It could've been cleaned better.

Plussat: The bed was so comfortable and the room was well stocked and very clean.

Miinukset: The was a lot of construction going on, from the outside it looked shabby, but we were pleasantly surprised once inside

Plussat: Location was great. Bed very comfortable. Nice friendly casino staff. Mexican restaurant was great!

Miinukset: All hotels, including The Sands, need to get rid of the fraudulent 'resort fee' which is just another way to collect money but make the room look cheap in a search engine!

Plussat: Good price.

Miinukset: Cleaner room.

Plussat: Staff and price was good

Miinukset: When I walked in to hotel to check in there was a dead body on the floor and they did a very poor job of covering it up they left a arm hanging out of the sheet. I had night mares all night. The room was very old and ac didn’t work very well.

Plussat: Courteous staff and clean and convenient for strip access.

Miinukset: The fact that you do not have a café for breakfast seems strange.

Plussat: Nice room and fast check-in.

Plussat: Good value for the money

Miinukset: Limited amenities

Plussat: Clean and comfortable

Miinukset: Hospitality of front desk

Miinukset: Booked 3 nights in a non-smoking room. Entire hotel reeked of smoke, even in the room, so we departed after 1 night for greener pastures. Room was spacious but overall the room was threadbare, with worn, scuffed furniture and overall just not very nice. Not recommended.

Plussat: I really liked the view from my room. I liked how clean and spacious it was. I loved the price. The staff was helpful and it was convenient to where I needed to be. Thank you.

Plussat: convient location to down town.Easy to get to from I-80

Miinukset: No problems at all.

Miinukset: Asked for non smoking, got smoking. Noisy kids next door.

Plussat: Won at the drawing :)

Miinukset: noice all night long from something mechanical? making sleeping extremely difficult

Plussat: cleanness of the rooms,prompt maid service and good food

Plussat: We had a very nice room with a view of the city and the mountains. ......The .hotel is walking distance from the city center and all the other casinos, and the price was right.

Plussat: I enjoyed the all over stay everything was great. Gambling, food, comfort.

Miinukset: No

Plussat: Pool Party

Plussat: Absolutely Nothing!!!

Miinukset: It was horrible there and reeked of smoke in the non smoking areas. There were even cigarette butts on the floor of the non smoking hallways. Disgusting!!!!!