Hotel Atlantico Copacabana

Booking. com sivun kuvat ja todellisuus täysin eri...

The location is just fine & the rooftop pool is a quiet place to chill at

That is not a 4* hotel, last maintenence/reconstruction was probably made in 1994, everything is very old, very basic, the card opener at room door almost never worked well, the window was broken so we couldnt close it properly, breakfast felt like at summer camp during childhood... (just unhealthy options)

I liked the toilet and breakfast.

WiFi connection was really bad in my room.

Location easy to get to places

Reception staff, if you don’t speak Portuguese be aware that the reception staff have zero time to deal with you, very very poor customer service, we arrived after a long flight got to our room & the air con wasn’t working & the lights also the plugs.. we went down & were advised to come back at 2/3pm and our room will be changed by the man himself. We went back at 2pm and there was an older lady who did not have any time for me as soon as I spoke English she pushed me to the side, the man who spoke to me said no they was fully booked and didn’t change our room and slammed his hand down onto the desk the whole time we was their (2week) and then 2 members of staff were on duty we didn’t not get greeted by them leaving & returning to the hotel. Beds don’t get changed enough but maids are really helpful. Also the bell men are really nice they greet you every night. Our hairdryer broke but quickly changed & renewed. When spoken to other Brazilians stayin at the hotel she also said she found the staff rude & assured me that not all brazil people are like this & to visit again. And also when checking out they had additional charges said we booked the new year package when it doesn’t state this in any written documents Would not reccomend to stay at this hotel if only was last resort.