Fairfield Inn & Suites by Marriott Rockford

As you probably know, for many guests the only interaction they have with a hotel employee is the person at the front desk. And, the person at the front desk is typically the very first interaction they have when they arrive. I stayed at Comfort Suites across the street 3 weeks ago and the guy at the front desk was a disappointment. So, I tried your hotel and the lady wasn't much better. In your business, the front desk person has to give you the impression they are happy to have you there.

Nice area and friendly service

Nothing

The staff was very accomodating and helped us upgrade our room to a bigger one!

My only complaint is the fact that, despite having 2 TV's, it was difficult to watch 2 different programs at the same time. The room had a split divider between the beds and the sofa area, thus, you can hear both TV's at the same time.