Super 8 by Wyndham Rockford

Friendly staff

I was qouted $53.16 ($44.00+taxes) and when I arrived, I was charged $57.62 ($47.00+taxes). I told the girl that I expected to pay what I was quoted. She said the difference had something to with a special tax they charged. She was very vague as to why there was a difference. I didn't accept her answer, so she called the manager. She explained the situation to him, and after hanging up, was still very vague about the extra charge. It's not so much about the money, but the principle of the matter. I expect to pay what I was qouted without being charged some vague tax added on. In my opinion, this is a bait and switch, an illegal act. I will be filling a complaint with the IL States Attorney office and have already filed with the BBB.

Cheap

Had to fix the toilet myself to get it to flush. No bath towels in room, and even though I asked staff for some, they never were brought. Telephone in room did not work. Wouldn't give the place even a 1 star rating.

Pet friendly but at additional cost

Not maintained. Door difficult to open and close. Coffee out in morning.

It was close to the highway, easy to get to, large parking lot.

The hotel is in poor, run down, messy condition. There is no elevator. There were no towels in our room and the toilet ran all night long. We travel through Rockford regularly and will not stay here again.

We were attracted by the low price. It looked like the lobby was recently tiled and our room recently painted. The staff was friendly, helpful and pleasant. Our questions were acted upon quickly and satisfactorily. The breakfast = the price we paid.

The room door was not latched when we got to our room. The door did not fit properly in the frame and was noisy and hard to open/close. No electric in room because breakers were off possibly for painting. Had to plug in lamps TV and fridge. No TV schedule