Etsi halvat lennot: SWISS

Miinukset: The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning.

Plussat: The crew was very professional and courteous.

Plussat: I was fortunate the person in front didn’t lean back

Miinukset: On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read.

Plussat: The crew was friendly and helpful.

Plussat: Good crew, food was good for airline food. Entertainment offerings were good.

Miinukset: Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats.

Plussat: The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty.

Miinukset: Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches.

Plussat: The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen.

Plussat: Crew was very nice, appreciated that they came by with water often

Miinukset: Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer

Miinukset: The food is good k

Plussat: Crew were great

Miinukset: Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable

Plussat: All great!

Miinukset: if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!

Plussat: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Miinukset: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Plussat: Seat was comfortable

Miinukset: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Miinukset: The seats are small with very little leg room

Miinukset: It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from.

Plussat: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Miinukset: The food was mediocre and the selection of movies was very limited.

Plussat: vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though.

Miinukset: The baggage took a really long time to be delivered to the carousel

Plussat: Amazing crew and great comfort

Miinukset: Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems.

Plussat: The entertainment was good

Miinukset: The food on the 2nd flight was bad

Plussat: Crew was perfectly fine.

Miinukset: Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!