Salem hotellia

Plussat: Beautiful Hotel with many amenities.

Miinukset: Very difficult to enjoy the amenities being that the hotel public areas were so crowded. We ate lunch at the National Pastime Sports Bar and Grill which was very pricey for basic fare (Nachos, Burgers, and Salads) Food was sub-par...

Plussat: Comfortable beds. No noise. Holiday decorations.

Plussat: I loved the beautiful room and the hotel. So much history!

Plussat: Very beautiful. Tons of amenities and things to do. People were pretty nice

Miinukset: Waited 40 min past check in time. Didnt get to enjoy the pool because of this. No fridge in the room, had to pay to park. Was generally confused the whole time. I’d rather stay at a cheaper hotel and get more value

Plussat: Central location

Miinukset: Room had minor bad odor and sink stopper did not work.

Plussat: It's walking approximity to downtown area

Miinukset: This is the 3rd time I've booked with Hotel Roanoke (&will be my last) all 3x I've booked a king size room weeks in advance & all 3xI've been told there is no king size available when I get there w/o explanation or discount etc

Plussat: Location, good staff interaction. Very nice holiday atmosphere.

Miinukset: My bed was not changed, actually had someone's hair on the sheets. Maybe just a mistake by housekeeping?? They did respond quickly to correct the problem.

Plussat: Reasonable price. Great food & amenities. Great location in Roanoke. I look forward to another visit!

Plussat: Beautifully located with all amenities, had overall a very helpful, polite, courteous and friendly staff (with exception of one receptionist who was extremely unhelpful). The room was well kept and had a wonderful shuttle service with helpful staff.

Miinukset: Not really - it was a very nice experience staying at that hotel, would strongly recommend to everyone.

Plussat: Regency room service was terrible. We were seated on time then waited more than 20 minutes for wait staff. I finally left the table to find a waitress who went out of her way to hel even though it wasn't her table. The waiter at the table next to us apparently wanted to spend time with the cute young ladies. Complimentary prosecco was warm. Bar tender poured Pinot grigio not Pinot noir. Duck Wellington was mediocre. after numerous phone calls (voicemail was full) and finally going to the restaurant a day in advance to askthe greeter and manager what was planned for new years Eve in regency room, turns out none of that happened. Pretty lousy service for our 40th anniversary, don't you think?

Miinukset: Service. Food. Price. Lack of knowledge about new year's Eve events in regency room

Plussat: The overall look of the hotel was very nice.

Miinukset: There were cigarette butts lying along the sidewalks on the grounds.

Plussat: The location of this hotel was very good for me as I was visiting family in the downtown area. The hotel was easy walking distance to many restaurants.

Miinukset: The cleanliness of the room was a factor. When we checked in the room looked as if it had been haphazardly cleaned, there was some trash on the floor.

Plussat: The front desk clerk was great on check in. Recommended a great restaurant for dinner and made a pot of hot water so we could have hot chocolate on our return.

Plussat: Clean, free fast internet, free cookies, small Tv but good Chanel’s, adequate bathroom

Miinukset: Not really

Plussat: The front desk staff was wonderful. I got assistance from hotel employee that was beyond my expectations. They were all very nice and welcoming.

Plussat: We just loved Karen at the cafe. She went above and beyond to make us all feel right home. Her service with a smile made us all look forward to our breakfast every morning.

Plussat: Staff very helpful. Rooms larger than expected and beds extremely comfy

Plussat: The breakfast was the best! Real eggs, fresh fruit, good coffee all served on real plates and mugs. Other more star hotels do not do that!

Miinukset: The bed was not good for me. Woke up with a backache. It was slightly sagging from usage. Time for a new mattress.

Plussat: All the staff were very friendly and helpful.

Miinukset: Just that there was no reason to stay longer. The cigarette smoking seemed to be very heavy at every entrance to the hotel but once inside it is forgotten because the staff has a worked very hard to make it clean and fresh.

Plussat: This hotel was amazing! It was so clean and quiet. I loved How cozy the bedding was.

Plussat: Breakfast had many hot and cold choices. Something for everyone!

Plussat: Everything was great! The staff didnt knock on your door every other minute, breakfast was great in the mornings, especially the waffles. The staff was very friendly and the rooms were comfortable and relaxing. Also the location was a great location. It was off to itself but right next to a couple restaurants so dining was convenient as welll. Also they have amazing free cookies in the lobby! Baked fresh and soft.

Miinukset: There is no room service for dining :( (Not a big deal tho)

Plussat: Clean and modern. Quiet. Convenient to the highway.

Miinukset: We were given a room with a handicap-accessible bathroom. The shower was a walk-in and resulted in water getting all over the floor. Wish we had been given a room with a normal bathroom.

Plussat: Nice and functional.

Miinukset: I had booked two rooms and called the hotel in the afternoon of our arrival day to ask that they be close to each other. Unfortunately the rooms were even on two different floors. Also the hotel has a large tv channel line-up byt MSNBC is not available

Plussat: Location was right off the highway...easy on and off and close to restaurants and fuel.

Miinukset: Bathroom could use a facelift but was still ok.

Plussat: The property was conveniently located right of of interstate 81. The beds were comfortable, the rooms were clean, and the breakfast decent. About all you could ask for an overnight while traveling.

Plussat: We were traveling through and the location to the interstate was perfect for out needs.

Plussat: Noisy through the night

Plussat: Great location with easy access to the highway and dining in Salem. Good breakfast. Nice fitness center.

Miinukset: Pool was nice, but no hot tub.

Plussat: Great Breakfast

Miinukset: Barn Door on Bathroom

Plussat: Clean, quiet and staff was super nice!!

Plussat: Clean and pretty

Plussat: Great location for a North South trip. The breakfast was plentiful and good.

Miinukset: Couple of the machines in the workout room need to be repaired.

Plussat: Morning breakfast was great

Plussat: Great location, great staff, good breakfast, and clean comfortable rooms

Miinukset: No smart TVs, and the bell on the elevator that I heard ding from my room EVERY TIME someone used the elevator :(

Plussat: Good location near I 81. Friendly staff. Close to good restaurants and the breakfast was great!

Plussat: Breakfast, ease checking in

Miinukset: The bed kept sliding off of the platform.

Plussat: Loved the organic inspired theme and lovely decor of this hotel.

Plussat: I liked the cleanliness and Staff

Miinukset: Sell medication

Plussat: The bed was so comfortable, I almost didn’t leave!!

Plussat: Comfortable bed, beautiful and clean bathroom, good free breakfast, huge fitness room.

Miinukset: No issues.

Plussat: I like the facilities in general a lot. the room was excellent and the surroundings was very clean.

Miinukset: The breakfast was a little disappointing. I expected a little more if you compare the level of the facilities and rooms with the breakfast it didn't match.

Plussat: Friendly, accommodating staff. The room was just right. Adequate convenient parking with the use of the overflow lot, which has a breezeway to the hotel and is even better than the regular lot. Front desk folks are OUTSTANDING!

Plussat: Everything was new and fresh. Excellent room.

Plussat: Amazing breakfast.

Miinukset: The rooms were a bit on the smaller side.

Miinukset: I didn’t like that my room was right outside of housekeeping, the restrooms, and ice machine. It was very noisy in the morning!

Plussat: The staff was outstanding. I was warmly welcomed and given details on the amenities and the city’s attractions. The room was great and included a huge jacuzzi tub. If I return to Salem, this is where I’ll stay!

Plussat: Breakfast was just OK this time--usually better and one of their strong points.

Miinukset: Vending machines on two floors (ours plus one adjacent floor) were inoperable (would not accept any paper bills and coins fell through directly to the change return slot). This was somewhat frustrating.

Plussat: The rooms were so clean. The staff was so nice and accommodating.

Plussat: It was excellent! Staff was friendly and helpful and the establishment was clean and in great condition!

Miinukset: Too far from 81

Plussat: Super cute and lovely staff!

Plussat: staff

Miinukset: Just that I was given the handicapped room.

Plussat: Helpful staff Good breakfast

Plussat: Clean, spacious room, friendly staff, great breakfast.

Miinukset: I have no complaints

Plussat: Room was excellent

Miinukset: Not enough varieties at breakfast

Plussat: Very very clean

Plussat: Great breakfast selection, lots of really fresh fruit as well as other hot and cold options. Restaurants and shopping nearby was a nice bonus!

Plussat: Friendly and helpful staff

Miinukset: Awesome friendly staff will definitely be staying here again

Plussat: Check in was amazingly fast, super staff.

Plussat: Great room, friendly staff. Awesome free breakfast

Plussat: Great breakfast

Miinukset: Every thing was great

Plussat: I love everything. Thank You and We will stay in this hotel again soon.

Plussat: Super nice staff, clean facility, easy to access location.

Miinukset: N/a

Plussat: Wonderful room. Excellent location

Miinukset: Eggs on the breakfast offering

Plussat: coZy downtown location near shops etc EZ inexpensive parking.

Miinukset: The fountain wasn't on.

Plussat: Location. Staff offered great advice for places to go. Very friendly and clean.

Miinukset: Construction

Plussat: The bed was very comfortable and the room was very spacious. There was several HBO options.

Miinukset: The breakfast was that good. I didn't really like the steak, eggs, and cheese and there was not another scramble egg or meat option.

Plussat: Wonderful breakfast. Great to have fresh smoothies on breakfast bar!

Plussat: Location, location, location!! Room had awesome views and was huge!

Miinukset: Breakfast was just ok. the coffee made us very sick. Bed was not super comfy

Plussat: Staff was real nice to provide a courtesy umbrella when unexpected rain came and I did not want to get hair wet!

Plussat: Great location, view (I had a balcony), cleanliness, very friendly & helpful staff (all of them from front desk to housekeeping) & great coffee

Miinukset: Noise. You could hear the people in the room next to us & just seemed like you could hear everyone in the hallway. Also, please check the fruit in the basket for breakfast. There were a couple of rotten apples that should have been removed

Plussat: The breakfast was great. Addy was on the ball. The staff were some of the friendliest I ever dealt with.

Plussat: Great breakfast, even better location! So close to everything downtown!

Miinukset: Air quality was pretty rough, definitely woke up with allergies each morning.

Plussat: Room was spacious and well laid out. Bed comfy. Predictable/reliable Marriott quality.

Miinukset: Sofa bed was not great, even for a sofa bed. Hot options at breakfast did not taste good, especially the eggs. Cold cereal was fine.

Plussat: The overall friendliness and cleanliness. The suite was exactly as described and even our dogs had a good time

Miinukset: No

Miinukset: We liked that the pool was outside, but it was dirty on the bottom. The water was also cloudy. I am not sure anyone cleans the pool.

Plussat: Clen comfortable room at a convenient location

Plussat: N/A

Miinukset: Keep doing what you're doing

Plussat: I felt like I was home.

Miinukset: No

Plussat: Suite with a kitchen and morning breakfast included.

Miinukset: Could not get icemaker in fridge to work, so had to make ice cubes in the ice cube tray.

Plussat: Very good.

Plussat: N/A

Miinukset: All Good

Plussat: The staff was very friendly, the hotel was modern and updated.

Miinukset: Everything was great

Miinukset: Hot tub very dirty. 3 inches of foam present when the Jets were on. Only a handful of stations had a signal. Morning of check out there was no hot water.

Plussat: The staff at this hotel was absolutely wonderful I needed to change rooms due to a glitch in their system but it was perfectly fine with the Next Room. I was allowed to have a late check-out and they were just so gracious a ladyI remember

Plussat: Let u swim in the hotel next door

Miinukset: Didn't offer free breakfast

Plussat: Very friendly staff and convenient location

Miinukset: Nope

Plussat: It was clean, the location was great and updated. Staff was polite and friendly.

Miinukset: Nothing

Plussat: Convenience & Starbucks :)

Plussat: The bed where so comfortable. Check out was at 12noon. Very relaxing to sit outside by the fire.

Plussat: Modern and well run...staff friendly and helpful

Plussat: Convenient to I-81, Hotel check in staff was extremely pleasant, check out was super fast.

Miinukset: Nothing

Plussat: Breakfast was much too expensive. We skipped it. Otherwise it was a very nice facility.

Miinukset: Lack of complimentary breakfast.

Plussat: The indoor pool & spa

Miinukset: Nothing

Plussat: We have stayed here a few times before and it was a great location. Room is modern and bed comfortable. Breakfast included is good. Staff friendly, parking ample.

Miinukset: Room was not clean - toilet paper was half roll, counters had cup rings left, carpet dirty (not stains but like pieces of dust, paper and food crumbs, some craft sticks?) TV was dusty. Bathroom shower a bit dirty. Lightbulbs missing? Odd!!

Plussat: Size

Miinukset: Just that every room is pet friendly, which is ok for those with pets. So people may have pet allergies which would make it hard for them to stay there. Some place have pet friendly floors so everyone can enjoy their stay.

Plussat: Cleanliness and staff

Miinukset: No

Plussat: The size of the rooms. I liked the larger refrigerator and the real silverware and plates in room. Plenty of counter space. Bathrooms had plenty of space to put your things in. Nice walk in shower with soap.

Miinukset: The breakfast food. Twice this weekend they were out of basic items. Once was cream cheese for bagels. Another time ran out of biscuits and gravy. Didn’t feel you were stocked enough. Beds were not that comfortable .

Plussat: The size of the room and everything was super clean.

Plussat: I was unable to eat breakfast either morning

Miinukset: Parking was limited

Plussat: Very pleased with the room 1st time we stayed here will definitely look to stay again

Miinukset: None

Plussat: Clean, bright & new B’fast options were fresh and hot

Miinukset: No where to purchase washing powder Pillows were not comfortable

Plussat: It had an indoor pool-the only reason we booked it

Miinukset: FOM was arrogant&indifferent-I didnt feel valued as a guest.Indoor pool area smelled overly strong of chlorine-our eyes were watering-we ended up leaving the area. The breakfast attendant was unprofessional.Employees smoking in the non smoking area..etc!

Plussat: Cleanliness, cheerful & polite staff. Met maintenance man in elevator & mentioned safe wasnt working. He came & reset it within 10 minutes. Kudos to him!!!! Close proximity to restaurants, shopping, airport.

Miinukset: Limited breakfast hours, though it was complimentary.

Plussat: We were there for a funeral, and it made things so much easier that the staff was great, we didn't have to worry about a dirty room or hotel, and breakfast was nice. The Mexican restaurant next door was nice as well. Great job!

Miinukset: There was another visitor there who didn't know how to use the microwave and broke it. Then she yelled at the staff like it was their fault that she couldn't read the instructions.

Plussat: Beautiful lobby. Large king room.

Plussat: Good hotel. I arrived much earlier than typical check-in, and they worked to accommodate me and get me a room as early as possible. Restaurant food was good.

Plussat: Beautiful view and centrally licated

Miinukset: The walls and floors are a bit thin, but overall a nice place.

Plussat: Nice location. Staff was great. Restaurant , Bar & outdoor patio were enjoyable.

Miinukset: Bed was hard & uncomfortable. Shower pressure weak

Plussat: view

Plussat: Beautiful views of the city. Comfy beds.

Miinukset: Three night stay. Room was serviced once, without restocking coffee and bathroom toiletries. Indoor pool room high chlorine smell burned our eyes and noses. No exhaust vent in the bathroom.

Miinukset: Check in was three. Room not available till 4 30.

Plussat: The staff was helpful when u needed things, but they do need more staff at night for checking people in.

Miinukset: The beds were very hard felt like sleeping on a piece of wood. Also they should offer complimentary breakfast to all there guest not just gold and silver members. Also they need vending machines on there floors, the snacks were a little pricey.

Plussat: Beautiful hotel and very friendly staff!

Miinukset: Tv didn’t work, phones out, elevators malfunctioned

Plussat: Great location view and late check out

Miinukset: Bar and room service close early

Plussat: Location

Miinukset: This is the 3rd time I have stayed at this location and there seems to be no sound barrier or insulation between the room floors. Always sounds like people above are pounding around.

Plussat: Staff

Miinukset: Nothing

Plussat: The best thing about this hotel is everything! Clean and comfortable room, friendly staff, delicious breakfast which included Cinnabon Rolls! We will be staying here again when we bring our daughter back and forth to college in the area.

Plussat: Quick check in and friendly staff

Plussat: The morning breakfast was very nice.

Miinukset: I booked a room with a view and I got a room looking at the street and parking lot

Plussat: Housekeeping staff was wonderful & very helpful. All staff was very nice. Loved the cleanliness.

Miinukset: Add a vent for the bathroom! The “cooked” part of breakfast was not very appealing. All else was very good.

Plussat: Great location, easy to get to and from 81. Located around a mile from downtown Salem with plenty of food choices. Friendly staff. Amazing beds ( felt like I was sleeping on a cloud) nice, bright, and clean bathroom with a good shower and hot water temperature. Breakfast had a very good selection and the cinnamon rolls were fabulous! Hotel, room , and bathrooms extremely clean! Overall a wonderful experience. Would definitely stay again when I’m in town for work. One of the best Holiday Inn Expresses I’ve stayed at!

Miinukset: Only one elevator.

Plussat: It was clean and conveniently located.

Plussat: The hotel was fine. Typical Holiday Inn service. The bed was not the same as other Holiday Inns we stayed in on this trip. The mattress was thin and hard and the sheets kept slipping off the melattress.

Miinukset: Mattress needs to be updated. Too hard. Kinda worn out.

Plussat: The convenient location to I-81 and downtown Salem, VA.

Miinukset: The nice views of the Blue Ridge

Plussat: It was clean, staff friendly, beds comfortable, clean and easy location,

Miinukset: Nothing

Plussat: The staff was extra friendly. Greeting me when I came in with a smile. Great sense of humor and made sure that I was comfortable in the room. The room was excellent and the room I was given had a jacuzzi tub in it. LOVED IT!

Miinukset: Would have been nice to be able to access Netflix through the TV

Plussat: staff is very friendly and knowledgable. very welcoming from the moment you enter the door. bed is like sleeping on a cloud with pillows to match. bathroom was spacious, very clean and very well lighted

Miinukset: They debited my cc with out my approval and have not refunded my money

Plussat: Spacious and comfortable room. Clean exterior and interior. Friendly staff. Wonderful breakfast.

Miinukset: Wasn't really an issue, but the walk from parking area to the hotel entrance was a bit long.

Plussat: In house restaurant and bar. Proximity to various locations.

Miinukset: Staff is a bit odd. Room had popcorn in the pull out couch. Room service knocked on the door first thing in the morning although the do not disturb tag was on the handle.

Plussat: This place is in a great location. Sparkly clean, the rooms are spacious, and comfy. The staff was amazing. Above and beyond. Will likely stay here again on our way home!

Plussat: Every single person we interacted with was extremely kind and professional. What a fabulous staff! The breakfast was fantastic! I can only say positive things about our stay here. Thank you for making and unexpected and challenging detour a pleasant one.

Plussat: Breakfast was wonderful! Bed was good. Entrance/lobby was clean. Staff was friendly and helpful.

Miinukset: Cleaning was not thorough. Towels werent fresh.Someone forgot their pants in the bathroom but the king bed was done and clean so cleaning crew went through but not thorough. Hairs were seen in the bathroom floor. Cleaner than most places overall.

Plussat: The breakfast was good. We also enjoyed after tea and coffee throughout the day.

Miinukset: The bed in our first room was horrible. It was slanted to one side. I kept rolling into my partner all night long. It was very aggravating. The next morning, we alerted the front desk and they moved us to an upgraded room.

Plussat: It was newly renovated so there are still some construction zones with the restaurant and bar. The room was very clean and modern style. We loved that the room had a room divider which allowed us to have our toddler in a different section of the room!

Plussat: Great

Miinukset: Had a certificate for a reduced rate as a family member of hotel employee. However no reduction was made.

Plussat: Room was big and comfy. Staff was friendly and helpful.

Miinukset: Breakfast could have been better.

Plussat: Great place to stay and great breakfast!

Miinukset: This hotel was set aside for a wedding but when we originally tried to book they only had Saturday night rooms available not Sunday. Miraculously both nights were available on booking.com so we booked there. Traveled all day Saturday arriving at 7 to be told that there was no room due to a leak and they’d been trying to call ( no missed calls on cell) and email all evening ( one email at 607pm that came through as we stood there talking) they moved us to another hotel but no offer of compensation for our troubles or even making sure the other hotel knew we were scheduled for 2 nights had to tell them that myself at check in and no follow up as of now from any management. I guess they thought since it was only 10 minutes away it was all fine but if I wanted another hotel I would have booked it to begin with. Even after explaining the situation there was only a sorry nothing we can do !

Miinukset: Stay away! They have bed bugs! We had to leave in the middle of the night after being bitten by bed bugs.

Plussat: The room was big, very comfortable, and clean. Staff was very nice. Great location, near mall and airport. The breakfast was very good with lots of options, better than other more expensive hotels I've stayed in. Should be rated higher than 2.5 stars.

Miinukset: The carpet in the hallways was a little worn and tattered from lots of foot traffic. This seems to be a common problem in the common areas of most hotels.

Plussat: Clean, easy check in and good breaKfast

Miinukset: Everything was good

Plussat: Comfortable bed. Quiet. Clean. Very helpful staff

Miinukset: Breakfast was disappointing

Plussat: Beautiful clean rooms, staff was excellent!

Plussat: Super breakfast! Fast service with repair to shower.

Miinukset: No indoor pool. Shower could not be turned on without help from maintenance.

Plussat: Breakfast was very good and extremely clean. We had a sick child and were so thankful for laundry services.

Miinukset: Loved everything

Plussat: Amazing suites for the price. I was not expecting it to be as nice. Very clean and very homey. Would recommend to anyone.

Miinukset: The hours of the office are a little odd. Have to make sure you are in touch with them before you arrive to make arrangements for key pickups.

Miinukset: Not enough parking spaces

Plussat: It was easy to find

Miinukset: The WiFi was horrible. I was put at the end of hall because I have a dog and there was nothing stating the extra $25 dollar dog fee. If you state high speed WiFi please provide quality service. Could not connect to Google only Outlook for Mac

Plussat: The bed was clean and comfortable. The bathroom was also clean and comfortable.

Miinukset: There is a musty smell in the room, even with the air conditioning on. Where does the musty smell come from?

Plussat: Extremely clean and comfy. Great staff and breakfast. We stayed in a pet room, and it smelled extremely clean.

Miinukset: Nothing not to like.

Plussat: Great customer service! Nice and quiet place! Would recommend and stay again! Great location around nice restaurants and shopping mall!

Miinukset: Nothing!

Plussat: Staff and location

Miinukset: Musty smell of room

Plussat: Extremely clean and friendly helpful staff and very good breakfast

Plussat: Location and staff were excellent

Miinukset: Not really the hotel's fault, but really noisy guests arriving at 11pm making a racket and carrying on in the hallway. Not sure who thought these little square pillows should be in all hotel rooms, but I would choose differently. B'fast area a little cozy

Plussat: Friendly and efficient staff

Miinukset: Breakfast room small and thus, crowded

Plussat: The hotel was close to many restaurants and a mall.

Miinukset: The hotel was close to many restaurants and a mall.

Plussat: Location to restaurants close enough

Miinukset: We would have liked one of the pet friendly rooms to be a single bed room

Plussat: Staff

Miinukset: No complaints