The Old Mill Hotel

The only thing I liked about the property is it’s setting.

On arrival we checked in and they pre-authorised our card. We went to the room and dropped off bags (noting how small the room was) and then went for a drink as had been a long day. We were sitting outside when water started pouring out of the down pipe and over the entrance door - loads of water, then we noticed it was full of suds. So this was dirty bath/shower water. This was cascading over the door across the path and into the stream. We decided to go to our room as it was too close for comfort, so waited until it passed. We went through the doorway and then it happened again narrowly missing covering my husband in someone’s dirty bath or shower water. When we got to the room my husband made a coffee and we talked about what happened. Then we started to look round the room. The tv was broken. The wardrobe was a small metal bar. There were holes in the wall in bathroom where a shelf was. Mould on the ceiling in the shower. Dirty shower full of orange colour? No hand towels. Two lights in bathroom not working. Mould all over the bedroom windows. I said to my husband I wouldn’t shower in there as you will feel more dirty when getting out. It was then decided we weren’t staying. So we checked in at 5pm by 5.45pm we were checking out. We were told that we WOULD NOT be charged by them for checking out and the lady we spoke to was very apologetic about the whole situation. So we left and ended up booking somewhere else last minute, the Chapter House (highly recommended and only £33 more) the hotel we stayed in the night before was £4 cheaper and stunning too. If this room had been £60 then you get what you pay for but we paid £112.50 and that’s not worth the price considering how disgusting it was. When you are told you will not be charged and then they change their minds and charge you it’s poor customer service of the worst level. My advice - stay elsewhere.