San Angelo hotellia

Miinukset: First of all the woman at the front desk was really impatient with the young girl working with her. She spoke down to her and I could tell it made her uncomfortable. They didn’t have our reservation at all and ended up having to settle on two rooms that were not joined. The room was not completely clean. My daughter found a dirty fork on the floor. The trash can was left outside by the door with trash and water in it. The air conditioner was cold but also kept the room very humid and uncomfortable. The coffee in the room was NOT good. We put stuff in the fridge only to find out late that evening that it wasn’t plugged in. The property is very dated and doesn’t feel very safe to be at alone.

Plussat: TV and AC were awsome

Miinukset: That we still. Cant have breakfast due to the cove- 19

Plussat: Nothing Horrible experience.

Miinukset: Room was dirty. There was black hair in the tub and on the shower walls. There was urine stains on the floor in front of the commode. Never again LaQuinta!!! They used to be nice. Would not even give this a 1 star.

Plussat: The room

Miinukset: You did not advertise that the pool was closed and no breakfast would be available. I would of gone to a different motel.

Plussat: Nothing

Miinukset: Hotel room had bed bugs, second room smelled like cigarette smoke and marijuana. Hotel staff and property management was very rude and blamed its guests for the bed bugs. No apology was given for the inconvenience and they refused to issue a credit.

Plussat: In disarray!! Filthy! We didn’t stay. Had to go find another hotel!

Miinukset: Filthy! Not the room advertised So horrible we didn’t even stay!! We had to go find another hotel!!

Plussat: Location

Miinukset: DIDNT LIKE BEING UPSTAIRS

Plussat: Location, price, nice, big room

Miinukset: N/A

Plussat: Ladies at the front desk seemed nice.

Miinukset: The property is in bad condition. The pool is green. My room was dirty, toilet seat peeling. There was a big ball of hair in the trash can. A lot of men on the property urinating on the bushes. No breakfast and still charged same price. Not kid friendly.

Plussat: Nothing

Miinukset: Bed bugs bite

Miinukset: You have to have price of room plus the same amount for the incidentals. That was --- had to have . Then it takes a long time to get back on card.

Plussat: Friendly staff

Miinukset: Bedding was soiled

Plussat: Nice

Miinukset: N/a

Miinukset: Pretty dirty, needed to be vacuumed

Plussat: Good location

Miinukset: First room they put us in was dirty, moved us to a different room and it was better but still not the greatest. The 2nd room they moved us to did not have towels. Went down to get some and they said they were all in the laundry and they'd bring them up to us. Didn't receive towels until 11pm.

Plussat: Walls and lamps holders color was very pleasant. No insects, everything clean. All lights available - bright and dull. I like that the building faced freeway and has open fields around. Absolutely appreciate we could open the window. Bathroom super clean and with plenty of supplies. Everything working and in good condition.

Miinukset: The mattress could be more firm. Some people like me cannot sleep when shoulders are higher in the bed, than pelvis. Mean, natural body position is horizontal. Pillows could be lower for me. I understand, that they are perfect for other guests. The carpet was not very clean. Think, there were some shortness of staff due to COVID-19. But I am not complaining.

Plussat: The LP cation was great, the pillows were nice. There was a fridge and a microwave.

Miinukset: I paid for a room with breakfast but NO food was available at all, not even a muffin. No extra towels available, housekeeping is only by appointment. The carpet was sticky and gross. The room was muggy and the AC didn’t work well.

Miinukset: They do not have breakfast! (I understand they are doing this because of COVID, but there are other hotels serving breakfast. Also, even if they don’t want to serve breakfast, they do not let you know in the website, nor when you check-in. There was a cockroach in my room! It was disgusting. They do not have irons nor hair dryers.

Plussat: The price is right.

Miinukset: We are on the 3rd floor and positioned near an unbearably bright parking lot light. Drapes are a must and we were fortunate that we could use our backpacks/luggage to seal them closed.

Plussat: Clean, Good staff.

Miinukset: N/A

Plussat: not much

Miinukset: toilet issue n I did reported it dirty socks left from previous people n did report it when I made the reservation was not inform that no breakfast was going to be available I have stayed in the past several times n never had issues

Plussat: It was centrally located.

Miinukset: Not enough parking.

Plussat: Absolutely nothing!

Miinukset: Do not stay here!!!! Our room reeked of weed. They moved us down the hall to another room that didn’t smell like weed, but like dirty socks. Dirty rag left of microwave. Car hit in parking lot and NO help from staff or managers!! Don’t waste

Plussat: They was nice n was patient with u

Miinukset: No there wasn't

Plussat: Everything was up to expectations. The rooms were nice a clean and the staff were friendly and accomodating. I would definitely recommend this place for anyone looking to stay on a budget.

Miinukset: I think it would have been more convenient if the staff had told us before hand that laundry and towel deliveries were done bi weekly unless we brought the bedding and towels down ourselves and asked for a new set.

Plussat: Property is advertised as having full kitchen, did not realize that you need to bring your own utensils pots and pans. There’s no coffee pot in the room. Moved down the street a few days later. On a sidenote the bed was extremely comfortable had a great night sleep the entire stay

Miinukset: Seriously I should have a coffee pot, and if you advertise a full kitchen the bare minimum of utensils and cookware should be available.

Plussat: The housekeeper was very polite.

Miinukset: Front desk was open when we got there a gentleman filling for someone else was very nice .After no one was there at front desk we called various times for towels no answer for about 6 hrs .No tissue or shampoo in our room.Will not stay there again.Felt like we had to fend for ourselves.

Plussat: Got there and there was no one at the front desk for the minimum of 15 min got into my room did not look clean and there was no remote for the TV waited for an hr and I had to go down get dressed again to retrieve another remote and m I had to program it myself and when I was trying to sleep I could hear the traffic outside very uncomfortable still in the morning when I was trying to give the key for my room to the front desk and. Still no one at the front desk

Miinukset: Explained it on the last question

Plussat: All of it.

Miinukset: I liked it all.

Plussat: All of the above .

Plussat: Location was fine.

Miinukset: Pillows were horrible. Place was like a nursing home. Couldn't check in early. Hairs left in the room.

Plussat: basic

Miinukset: checked in around 9:45 pm. the room wasn't ready. we had to wait for them to finish cleaning it. and then they continued to clean the next door room, which you could hear through the walls.

Plussat: The room was very cold when i walked in and had a kitchenette n had a big fridge.

Miinukset: The dog food left all over the floor so room smelt like dog food and the dirty bed sheets and comforter was not attractive at all.

Plussat: the front desk was very nice even though he was dealing with a lot of angry people. He helped us the best that he could and remained professional

Miinukset: Worst hotel experience that I have ever had! The room was not cleaned and there was stuff all over the toilet and floor. The bed did not have cleans sheet and the room was disgusting. The room was not ready at 9pm when we checked in. Got refund and left!

Plussat: The wood floors and full kitchen.

Miinukset: Front desk was rude. I feel as the website shouldnt have even recommended this hotel for one night because there were no discounts and nothing was convient. No breakfast, there is only one way to get to the hotel and there was no great ammenities for the price.

Plussat: The location was the best part of this hotel.

Miinukset: I didn't like housekeeping opening the door without knocking, no breakfast was false advertisement, floor was still wet when we walked in, there was trash on the floor, no coffee, overall bad experience.

Plussat: Nothing

Miinukset: Your site charged me and the motel ALSO charged me! So I’m a nutshell, y’all suck and the motel sucks because your site rips people off. I was double charged, I have proof and will submit that proof to the better business bureau

Plussat: the price was affordable

Miinukset: the covers had holes in it, no towels, the remote was not programmed to the television, there were no batteries in the remote either, there were no cups for the coffee, they did not have any plastic convenience bags, there breakfast was a joke, the milk look like it was the same from the day before, and you couldnt take what you were eating to your room otherwise you would have to pay for it.

Plussat: The staff is very nice

Miinukset: I didn't like how they woke me up early when check out isn't till 1130 n they woke me up at 9 n I didn't want to wake up that early!!

Plussat: The location was great for what I needed to get done.

Miinukset: Paint was pealing in the room. Plaster was coming off the ceiling. Door didn’t have a good deal. Was not clean.

Plussat: Location

Miinukset: No local tv. No coffee. No water cups. Parking a problem. Breakfast was very poor (only waffels and cereal. Juice machine out of order). One small towel per person. No shampoo. One small bar of soap. Limited response from office.

Plussat: The ppl was ok

Miinukset: The door was messed up that's all that was wrong

Plussat: I loved the willingness of staff to keep my cintent thru the night

Miinukset: That that guy would stay

Plussat: It was efficient enough

Miinukset: there where bedbugs

Plussat: I had a Wonderfull pool view room, which made me feel nice, they had a non-smoker room for me, as I'm non smoker

Plussat: Good

Miinukset: No

Plussat: Nothing!

Miinukset: There was no fridge, microwave, telephone or remote. I had to call corporate to make things finally right

Plussat: Beautiful property in a nice part of town. Good restaurants nearby. Close to major roads in and out of town.

Miinukset: Parking was tight and crowded.

Plussat: The room was well-furnished and clean. Bed super comfortable.

Miinukset: The water was very soft, not really a problem—just not used to it.

Plussat: There wasnt any breakfast, that was disappointing and the pool was closed another disappointment.

Miinukset: How the pool and breakfast was closed

Plussat: close to where I was going!

Miinukset: A bit noisey.

Plussat: Staff went above and beyond by setting up the champagne for the honeymooners right before they arrived. Thank you for a great job!!

Plussat: Location was easy to find. Staff were very nice. It was clean.

Miinukset: Pillows were lumpy and we had to ask for an extra. Towels were very rough. No soap, shampoo and no tissues.

Plussat: was clean and nice. staff was good

Miinukset: they had a problem because of something to do with charging your card/account. This has happened both times we were there and had 3 rooms. the other 2 guys got in fine, but it took me over an hour to get checked in

Miinukset: No coffee and no freeze on the room

Plussat: The location

Miinukset: The pool was closed the breakfast was closed... But gym was open? Didn’t make sense. Would of enjoyed the pool or even be able to buy breakfast

Plussat: Nice and quiet even tho there was a bus load of young people there. Employees were very nice. Sheets felt like they may have been starched tho. No water pressure in shower.

Miinukset: See above.

Plussat: Loved the modern features of the room. We also enjoyed being able to play our Netflix on the Tv. Beds were comfortable and room temp was perfect. The pool and hot tub were great too.

Miinukset: No continental breakfast. The internet stopped working which made us lose our Netflix.

Plussat: It was easy to get to. It was close to restaurants and stores we shopped at.

Miinukset: The room did not have any hand soup or bottle water for the coffee. We have stayed at other courtyard by Marriott, so I know what to expect. Found a sock which wasn’t ours. Curtain rod was broke off. Pics attached under ROOM

Plussat: The lady at the front desk was very nice. We enjoyed the pool

Plussat: it was like staying at motel 6

Miinukset: it was like staying at motel 6

Plussat: Indoor pool and hottube

Miinukset: no

Plussat: Everything

Miinukset: Nothing

Plussat: The location was perfect for me needs. Close to downtown.

Miinukset: Two words... BED BUGS. By the time I left my stay I was covered in bites. That’s not the only thing that happened. Breakfast was canceled, my sheets had holes in them. Oh and no toilet paper, I basically had to beg to get some. Staff wore no masks

Plussat: Friendly people, good location

Miinukset: Cleanliness and repair of the rooms need attention

Plussat: Was able to take my pet.

Miinukset: The carpet was old and dirty.

Plussat: The staff was very friendly and helpful. The room was clean and roomy. Close to the fairgrounds and to the hospital.

Plussat: Everything

Plussat: Good location. Front staff was helpful and polite.

Miinukset: No.

Miinukset: There was blood on the wall in the restroom,the shower curtain was nasty n stained

Miinukset: The water dripped all night, and the toilet never stopped running. Overall i wouldn’t recommend this hotel to anyone. They had the worst pillows I’ve ever used, they were super small and extremely flat. (Like sleeping on nothing basically).

Plussat: It was close to our friends house

Miinukset: cleanliness was beyond dirty! Our bathroom had mildew in the showers, carpet looked like it hadn’t been vacuumed, Same w/ the halls. furniture in foyer area by the elevators had so much dust someone wrote clean me, we stayed 3 nights & still wasnâ

Plussat: Nice and quite. Eating places in walking distance!!

Miinukset: Everything was Kool!!

Plussat: It was right around the corner from the relatives we were visiting in San Angelo. That's why I picked it.

Miinukset: They did not make up our room on Saturday and the Housekeeping staff left at 4:30 Saturday afternoon. So we made our own beds Saturday afternoon.

Plussat: It was quiet and cozy, everyone was friendly which made for a pleasant getaway.

Plussat: Comfy beds and pillows, check out is at 12pm

Miinukset: No breakfast, they had breakfast bags to go. And my room wasn’t as clean as it has been before me staying here on prior trips.

Plussat: Good location

Miinukset: Heat didnt work. Froze all nite

Plussat: Comfy beds and pillows and check out is at 12pm

Miinukset: No breakfast, they had breakfast bags to go. And my room wasn’t as clean as it has been before me staying here on prior trips.

Plussat: The complimentary breakfast.

Miinukset: No

Plussat: Comfy beds and pillows

Miinukset: No breakfast, they had breakfast bags to go. And my room wasn’t as clean as it has been before me staying here on prior trips.

Miinukset: The WiFi did not work. They did not leave clean towels or bathroom necessities.

Plussat: Decor was nice.

Miinukset: Booked a room with two queen beds, received a king. Hotel was booked, they gave us blankets & pillows to sleep on floor. General manager never apologized asked for confirmation email and has yet to get back. Paid $-- for one night room and slept on floor

Plussat: The staff was the best part. Customer service was very refreshing! This hotel staff has been the best I have ever come across.

Miinukset: A hot tub would've made it the perfect stay! Also it was a bit pricey and there was no creamer with the lobby coffee but others than that it was a great stay.

Miinukset: The bathroom toilet was cracked and leaked water all over the bathroom & the air conditioner didn’t work very well. There was no breakfast to go options.

Plussat: Comfy beds and friendly staff!

Miinukset: No complimentary coffee at front desk

Plussat: Comfortable. I like that the toilet closet is separate from the shower and vanity.

Miinukset: Pool was closed but not the fault of the hotel.

Miinukset: Bed covers didn’t smell fresh, wife wanted a bathtub

Plussat: Location and the size of the room

Miinukset: it was not cleaned when we arrived...there were dirty towels all over the bathroom floor

Plussat: That I had a place to stay.

Miinukset: The breakfast is 3 little bullshits in a bag. There was nothing to drink with breakfast (thats included in your price) or to buy at all. Sucks especially when you have two children.

Miinukset: No

Plussat: Nothing

Miinukset: Raul the front desk person was rude as soon as we got there. As we checked in we asked to stay another night he told was not possible we would have to call at noon to see if anything available. He never looked at the computer to check. And then I was told all the changes for swimming area which nothing was told to me when I called twice about the pool arrangements. I get to our room and we decided to go for a swim gate was locked so I go ask why its locked. He tells the next gentleman who is going to do the night shift watch those people they are 7 and are trying to be in the pool area. We were told only 5 people at pool area. He then proceeded to tell me without wearing a mask that why I was basically complaining about the safety of my children he put it that if I didn't care for their safety or their health. I told him I have a right not to wear a mask. I have 3 people in my household that are essential. I work as a janitor, my daughter a Cna at a nursing home and my husband who work for Republic Services picking up trash. Which at this point I was very upset and asked for a refund immediately. He told me fine stay here go swimming but once more people come out to the pool we were to leave. He was very rude talking over me and especially rude to my 75 year old mother in law who was just asking questions. Markish was very polite refunded my money apologized for everything and asked us to stay I would of but I was to upset on how we were treated. Raul doesn't deserve to be in customer service if he doesn't understand how to talk to people without being rude.

Plussat: Considering the pandemic and the problems it has caused, the management and staff are wonderful. The hotel is very clean.

Miinukset: Very pleased.

Plussat: Great room and layout of a hotel room. My wife liked the layout so well she took photos and asked could we do this at our home?

Miinukset: No fault of the hotel and everything to do with the Coronavirus the breakfast was one breakfast bar, a pudding and a water.

Plussat: Near restaurants and stores

Plussat: The employees were very helpful and the room was very clean.

Miinukset: Pool was and the breakfast was still closed something not mentioned when I booked. Which it’s was k I understand since we are having a pandemic but other hotels in the area have there pools open.

Plussat: It sucked

Miinukset: No hot breakfast, pool not working should have said something on line about this

Plussat: They served eggs for breakfast, they had a 24-hour coffee bar with regular & decaf available, they had 24-hr fitness room, the bedding (white sheets+"bedspread") looked-felt very clean, the bed mattresses felt plush, free internet, HGTV, iron+board

Miinukset: Blackened tub grouting, 18"x24" "repair" discoloration in tub floor, tub water faucets did not operate easily

Plussat: The property was in a centralized location close to food and shopping choices.

Plussat: Easy access to the Loop. Very friendly staff. Would definitely stay there again.

Plussat: The front desk clerk was very personable and lovely to meet after a long drive, plus there was coffee ready and waiting for me. Hampton's always have the best beds. Room was clean and ready, perfect for our stay.

Miinukset: Only thing I didn't enjoy about the stay was the person with big feet who was in the room above us, but I realize you can't check how big people's feet are before you rent them a room. Happy everything and Merry always

Miinukset: The front desk was watching tv instead of paying attention to people

Plussat: The beds were comfortable. The rooms were clean.

Miinukset: Location could have been better for me.

Plussat: large room - clean - easy access from Highway - excellent breakfast included

Miinukset: no

Plussat: Nice and clean

Miinukset: Nothing was wrong

Plussat: None

Plussat: Nothing

Miinukset: Filthy dump. Smells bad.looks and is dirty.appears to be a homeless shelter too. One of the worst.

Plussat: The staff was very friendly and helpful.

Miinukset: The room was disgusting and the sheets were not washed.

Plussat: The lady working the front desk.

Miinukset: Our room was dirty, bed slept in, shower recently used

Plussat: Nothing checked in and checked out within 30 minutes and got no refund that hotel is nothing like u have posted online. Dirty nasty drug infested people just roaming the parking lot and all thru rooms scared I'd wake up and not have my car outsude

Miinukset: People just all outside drug infested dirty smells just nasty

Plussat: This hotel was very cheap.

Miinukset: This hotel was not clean in the hallways or the room. It smelled like cigarettes everywhere and the heater/ AC in the room did not work well. Only 1 blanket was provided on the bed despite it being winter time.

Plussat: Nothing horrible experiece

Miinukset: Not clean, bathroom was broken, ac never worked

Plussat: The only thing was the price was reasonable for a weekend night.

Miinukset: The pictures were deceiving online. This place smelt bad inside. The pool was a joke. The outside was sketchy. I did not feel comfortable staying here. This is not a 2 1/2 star. And they have 50$ hold fee for this place without any warning on the website.

Plussat: Motel is old, but mechanical and electrical functioned well. Mattress soft. Breakfast, continual style but adequate. Only hot item was bagels with only plain cream cheese. The cinnamon rolls could be heated in microwave.

Miinukset: Beds, street noise.

Plussat: Very dirty and nasty. Worst hotel I have ever stayed at

Plussat: Nothing .. they owe me money

Miinukset: Nope

Plussat: Ac blew cold.

Miinukset: No hotel breakfast wouldnt have booked if wouldve known that 57.50 deposit that wasnt told about lady yelled at me for coming down the elevator. No hotel breakfast whole thing was a lie.

Miinukset: It was not nearly as nice as it appeared on the web page. Kinda shady and not real clean. Strong smell of burning marijuana in hotel. Bed was uncomfortable.

Plussat: Great room

Miinukset: Told there was a free breakfast. I understand the COVID BS, but don’t try to charge me for a small bottle of juice with the cold beagle.

Plussat: Very clean, comfortable and perfect location

Miinukset: N/A

Plussat: The beds are so comfy!!! I stay there quite often my sons family live n San Angelo and i visit my son and grand daughter there my grand daughter loves this place.

Miinukset: The charge of $100. 00 for a pet.they have a little bitty sign and they don't charge everyone just whoever they chose to. I wonder if they charge for a service dog?

Plussat: I loved the space in the two bedroom and the kids liked the free popcorn. The ladies working the breakfast were very helpful and friendly. Although we didn’t have time to use I also loved the basketball goal.

Miinukset: I didn’t like the bedding. It was too short and lightweight. It was tucked in so low and tight it wouldn’t even come up to my chest. The shower would be better with a door on it.

Plussat: Staff is very friendly and efficient. Suites were comfortable but there is little to no sound dampening in the walls or ceiling which means you can hear every noise, including moderately loud footfalls above you in the middle of the night. Despite that one oversight by construction engineers, I enjoyed my stay.

Miinukset: As above.

Plussat: This was a very clean and nice hotel. We stayed as a last minute decision and were very pleased with the room and all the amenities, great size fridge. The breakfast was simple but delicious and kept well-stocked. We would definitely stay here again.

Miinukset: No. The only thing I didn't like was that we didn't get a chance to use all the things available (i.e., gym, pool, dishes, etc.

Plussat: Appearance is fantastic. Staff lovely. Room is large and clean. Breakfast was good. Smart tv in room. Indoor pool, outdoor fireplace.

Miinukset: No

Miinukset: The air conditioner didnt work that well in the room it was hot

Plussat: Our room was great! I loved the layout and it was super clean. As for the hotel lobby, the minute you walk in you are greeted by a clean and welcoming atmosphere. Also, it smelled great! You will enjoy staying here!

Plussat: Amenities and food made it hard to leave! The rooms were absolutely spotless, but, the best part? THE STAFF!! They were fantastic! I checked out 12/28 for a cheaper place,only to return because staff was so warm & great!

Miinukset: The bathroom and are good, but, I couldn see to do makeup or groom. Lighted magnifying mirrors are really needed! A hotel like Residence Inn should have these! That is about it! Everything was superb.

Plussat: AFTER I WAS MOVED TO BETTER ROOM EVERYTHING ELSE WAS GREAT. I ENJOYED THE CITY VIEW FROM 4TH FLOOR. COMFORTABLE BED, AND PLACE IS SPACIOUS. STAFF IS FRIENDLY.

Miinukset: AFTER MY CHECK IN I WENT IN ROOM SAW IT WAS DUSTY & NO EXTRA TOWELS..TOLD THE GUY AT FRONT DESK ABOUT THE ROOM SO I GOT MOVED TO A BETTER ROOM.

Miinukset: The noisy outdoor kegger this hotel hosted well after midnight was bad enough, but when I left an article of clothing, it quickly disappeared, somehow it left before the manager could send someone up to look in the closet where I left it. My fault for leaving it, but the manager was unhelpful and dismissive, did the bare minimum to help out. Not sure why I would make this story up, which is what she implied with her dismissal, but going beyond “we’ll let you know if it turns up” would have earned my business in the future, instead I’ll stick with AirBnB.

Plussat: Service and breakfast

Plussat: Clean hotel, friendly staff, the room was well designed and well equipped. Had everything we needed for our stay

Miinukset: A later check out time would have been nice. A/C was hard to manage, room varied between too cold and too hot quickly before we got it properly adjusted.

Miinukset: I did not like the sofa material. It feeling dirty.

Plussat: Excellent hotel for the family. Price was good also

Plussat: Reception very happy and helpful. Room modern, well maintained and clean. Not being a big town the location in the newer area with the other hotels on the edge of town is not a disadvantage, everythings within a 10 minute drive.

Plussat: It was all great

Plussat: Location

Miinukset: Bed had dirty sheets and not made properly, waited 10 minutes for clerk to show up at desk to check in . Vanity light in bathroom did not work. Bathroom sink drain stuck shut had wedge a fork in it to bologna open

Plussat: The room was huge very clean the bed was comfortable and loved the walk in shower.

Miinukset: Everything was perfect. More than I expected

Plussat: Size of the room

Miinukset: Avweagw olace for above average money. Too expensive. Not a Hilton.

Plussat: The room was clean, and the hotel is fairly new. Overall we enjoyed the stay.

Miinukset: The hot breakfast is just prepackaged items that you microwave. The hot food was blah...Stick to the cereal and yogurt.

Plussat: Bathroom

Miinukset: It was very nice.... not big on the breakfast buttt.........with that being said it was during covid 19 so they were have to adjust to the safety of there guest..... so I understand

Plussat: The hotel was very clean and the rooms had plentiful lighting.

Miinukset: Beds were very uncomfortable, front desk staff need to have better attitudes and better customer service. No smiles and not very welcoming.

Plussat: Overall everything

Miinukset: Very clean, friendly people, great view

Plussat: Location / Price

Miinukset: Pillows too small no extras

Plussat: Location

Plussat: Clean. quiet. friendly staff.

Miinukset: Everything was great

Plussat: Closed to everything

Miinukset: Shower courting doesn’t being change on long time

Plussat: Close to where I needed to be!

Miinukset: Breakfast sack sucked! Made for kids not adults.

Miinukset: They called us a couple hours before check in (after we just pulled into town) to tell us our king suite was not available and offered us a double bed at the same rate. For a couple get away, a double bed IS NOT an offer. We asked for something better and was told they couldn’t help us. We won’t look at this hotel again!

Plussat: I have a special needs child who upon arrival had a gran maul seizure. The staff was very helpful in calling an ambulance. They were all so very nice and accommodating. I would not hesitate to stay here again and would definitely recommend this hotel to all my family and friends. The rooms were nice and spacious and we enjoyed our stay other than the trip to the ER.

Miinukset: The only thing I did not like is that I noticed the bottom of our feet were very dirty from going barefoot in the room. Everything else was very clean and very nice.

Plussat: Lovely room great people

Miinukset: When checking in not a real stop to do it.

Miinukset: Soap left in tub in a less conspicuous are when I arrived

Plussat: staff was nice and excellent

Miinukset: Small beds but comfortable

Plussat: Size and accommodations

Miinukset: Fitted sheet had a blood stain. And a strong chemical smell.

Miinukset: Left my wife’s Sandals went back two hours later. Gone. Checked in lady was busy sitting down and watching tv to get up and Check me in. Go to room and the room was being worked on and the ac was torn apart. Was told tough we don’t have another room till I said I’m not staying here without an ac. Then was giving another room “that they didn’t have”.

Plussat: I liked that the room had a small refrigerator to put my leftovers in from dining out.

Miinukset: AC didn't work well and commode would not shut off and eventually would not flush (was stopped up).

Plussat: Liked they were pet friendly and it was quiet.

Miinukset: There was hair color splattered around the room and gnats flying around everywhere. Not a couple of them, several.

Miinukset: The stay was ok. We brought our own cleaning stuff due to CoVid, as we were wiping everything down, noticed the air conditioner was disgusting. It took FIVE wipes to finally come up clean. The roof blew off the last night during a storm. Front desk said it was safe to stay, so we did. Anther storm blew through and the rest of the roof blew off and landed in front of our door. Cleanup crew was there at 730 to start cleaning things up, almost hit our car with large metal pieces they were hauling off. No communication from the office about anything. Called to talk to a manager a couple of times and no one has called back. Disappointing for sure. The shower head had lots of hard water build up and was stuck on the massage setting, could hear every conversation that went on outside. Guy two doors down was building furniture every morning at 8am. Heard the office lady tell him he was fine and to continue what he was doing.

Plussat: The clean environment and the friendly staff

Miinukset: Nothing

Miinukset: Room was over scented. I could hardly breath. Had to keep front door open.

Plussat: The rate and location.

Miinukset: The toilet did not flush well. The hair dryer attachment was falling off the wall. The air conditioning was very loud and did cool well.

Plussat: We will stay next time

Miinukset: I love everything out of it from every the Room and place

Plussat: Location

Miinukset: Oh yes. We had an inoperable room and issues with staff. Talking with a lawyer now, to receive compensation for all our troubles.

Plussat: The front desk woman was sweet but over all this was a terrible experience and I actually ended up changing hotels mid trip. When I came back the second day my room key would not work, it was reprogrammed and still wouldn’t work. I was told the ma

Miinukset: man had gone home and to wait in the lobby, she finally was able to get me in my room but I still had no key. The maintenance man implied I had done something to it “asked if I had told anyone in the daylight”. I was offered a new room but fel

Plussat: Didn’t try it

Miinukset: Could have not been a total dump

Plussat: The friendliness of the staff

Miinukset: Nothing

Plussat: Location & pool & very clean

Miinukset: room didn’t have a TV remote, front desk NEVER answered, went downstairs several times no one was there to help, finally got a remote but TV never worked

Plussat: The cleanliness of the room.

Plussat: Breakfast was great

Miinukset: Tv in room was not working. Didn’t spend to much time in room or I would have reported it.

Miinukset: Pool needs cleaning

Plussat: Nice pool area. Plenty of parking.

Plussat: Nice room

Miinukset: Would not answer phone in evening

Plussat: Beds were comfy.

Miinukset: AC was loud, tap water reaked of bleach/chlorine, halls smelled musty. I believe I could've stayed somewhere else that was this nice or better for half the price.

Plussat: Location if anything

Miinukset: Smell plus it looked really outdated. This was not a 3 star at all!

Plussat: It is located on the correct side of the freeway, easy on, easy off. The room was large and the beds were good! They still have coffee in the room.

Miinukset: In the breakfast nook they have some kind of coffee mix, not real coffee. C'mon! How much trouble to make some coffee!

Plussat: Everything was wonderful! The staff was super sweet! We will stay again if we come back through.

Plussat: Large room, comfortable bed.

Miinukset: Hotel location is by itself and you have to go over and around the highway to get to stores and then back to hotel.

Plussat: The breakfast was really good. All areas were clean. Clerks at the front desk were very nice.

Miinukset: Outside around the entrance was kind of trashy. The carpet in the room was kind of dirty.

Plussat: The room was big and comfortable

Miinukset: The phone didn’t work and when I called from my phone to ask for towels they never came had to send someone to get them

Plussat: The staff was what stood out most about this hotel. Super nice and so accommodating! Rooms were very clean and quiet.

Miinukset: The only thing that I wasn’t totally satisfied with was the texture of the bath towels. They were a little rough. Not a deal breaker though!

Plussat: Room was spacious. Cleaned each day. Always had enough towels and all the essentials. Never had to ask for anything. Staff was friendly. AC worked great. The lady serving breakfast had everything prepared and ready to go. I appreciated that she was very pleasant and would open even a few minutes early for me.

Miinukset: It was all good. No problems.

Plussat: The staff was helpful

Miinukset: The room wasn’t cleaned even when it was a stay over didn’t get clean towels for second night. The telephone had a dry lettuce on it from the previous occupancy I believe.

Plussat: It was clean, very nice, and the staff was very helpful.

Miinukset: The door keys, I had to get them reprogrammed 2 different time over the weekend.

Plussat: The hotel was very clean. Our room was large and nice and very clean as well. The free breakfast was great and tasty coffee. Would stay there again for sure!!

Miinukset: Everything was great. Can’t think of anything.

Plussat: The location was good and the breakfast was decent.

Miinukset: I could tell when we arrived that the room had not been thoroughly cleaned. The toilet was dirty inside and out. The walls had old splatters that looked like they have never been wiped. The hotel needs a lot of updating. You could see where there sink had separated from the vanity and the grout in the shower was dingy. There front desk attendant was extremely rude and acted like we were being a nuisance when we requested that someone address the bathroom. At night the attendant would play music and we had to ask her to turn it down almost every night.

Plussat: Great Value, clean rooms, nice management.

Plussat: Great staff, room was great

Miinukset: Nothing

Plussat: Very good, BUT when are you guys gonna learn that there are two words that do not go together and the are:...!!! TURKEY and SAUSAGE..That is NASTY..Stop serving it..The rest is good..

Miinukset: TURKEY SAUSAGE and you didn't have chocolate cookies like the other HIE..Shame on you..

Plussat: Nothing

Miinukset: Cleanliness

Plussat: the location

Miinukset: it was not very well kept the floors were dirty and the sheet on one of our beds looked like it had poop on it

Miinukset: room was not cleaned, we stayed 3 nights..told maid she did not have to clean first nite but wanted it cleaned 2nd, wasn't done, 3rd day asked to have it cleaned, she brought in towels, coffee but didn't vacuum or touch bed not even to make it up

Plussat: Breakfast and coffee always available.

Miinukset: No

Plussat: The staff was really friendly and attentive

Miinukset: I like the room straightened daily

Miinukset: Room not cleaned well. Bath tub filled with water during showers. Bed was very uncomfortable! We were greeted with an unhappy and unpleasant front desk staff because she wasn’t notified by booking.com that we had modified our stay. Not a nice way to be greeted when we did what we were suppose to.

Plussat: Breakfast was not available

Miinukset: Elevators were very dirty as was the carpet In rooms Although other outdoor pools in the area were open, we were told that the pool was closed due to managers orders

Plussat: Smooth checkin

Miinukset: The oversized window shades had splatters of food, asked for room to be cleaned and was told yes but they never came to clean

Plussat: The staff was very nice.

Miinukset: The smell as you entered the door. The stains on the carpet. The grideness of the floor.

Plussat: Easy to find, clean and friendly staff

Miinukset: The blinds were torn and a bit dusty

Plussat: It was a nice place. They are working on updates and the progress they’ve made so far is great. The pool was great and the room was great. The front desk staff was amazing and super friendly. I’d absolutely stay again.

Plussat: Indoor pool was great and the min golf keep kids busy enjoyed stay

Plussat: Enjoyed the inside pool and activities. The breakfast was great everything was good.

Plussat: The atrium was family oriented

Miinukset: No spa tub in room. No working jacuzzi in pool area. People (other guests) walking into our room while we’re napping. Getting a message from the GM, asking me to call then not returning my call.

Plussat: Staff

Miinukset: Price

Plussat: hotel was clean room was clean

Miinukset: breakfast was good but not enough for everybody they would run out of one thing and you had to wait then they would bring that and something else would run out wait again they would bring it out and something else would run out

Plussat: The pool and game room is pretty nice

Miinukset: The front desk ladies weren’t too helpful. The lady who checked us in charged us twice and then a 40 dollar fee that she really didn’t explain why. The day we checked out we realized we were charged twice so when we went to check out we told the lady who was there. She said oh yea I know? If she was already aware of us being charged twice why didn’t we get refunded when she was made aware of the issue. If we hadn’t checked our bank statements we would have left and no one would have let us know of the problem.

Plussat: Staff was friendly.

Miinukset: Floors were very dirty, used syringe in parking lot, place was very run down.

Miinukset: The supervisor was very unprofessional, we had the staff come to our room twice to ask us if we were leaving soon. Check out was at 12, and they came by @10 and 11. The tv didn’t work.

Plussat: Nothing

Miinukset: The door to our room opened to the outside parking lot. It was not secure at all, even with the deadbolt locked it had so much movement. There was at lot of noise all hours of the night. I was very concerned for our safety as it was just my girls and I.

Plussat: Everything

Miinukset: That I had to leave

Plussat: the staff. Your front desk and everyone I came in contact with was super nice ... true Southern hospitality!

Plussat: Nice beds

Miinukset: No fans in the bathrooms

Plussat: Good location for our needs. Great staff who accommodated our needs nicely. They upgraded us to a suite without a tub so we didn't have trouble getting over the tub ledge. The breakfast was good inspite of the virus restrictions.

Miinukset: The design of the wheelchair accessible shower caused water to run on the floor we had to wipe up.

Plussat: The breakfast was excellent. Due to the COVID-19 I was very pleased with the staff asking if we would like a waffle. It was PERFECT!

Miinukset: Check out time

Plussat: Good Location, well laid out.

Plussat: Excekent atention

Plussat: Everything, everyone was so polite ,friendly,very very personable and just over all excellent customer service,everyone worked hard in making sure guests were happy and everything was good. The lady that works in the breakfast area was constantly cleaning refreshing foods,taking guests trash very happy to help everyone

Miinukset: Everything was great no complaints

Plussat: The breakfast was fantastic. Also was the best customer service I've witnessed at any hotel ever. Thank you for am amazing stay

Plussat: The location.

Miinukset: The room was messy. Sheets had a old blood stain. The coffee packets were open. A used bar soap was in the bathtub. The bathroom drain was clogged up.

Plussat: Overall, pretty nice place. Friendly staff. Best price for not a sleazy place. Any hotel that has fresh biscuits and gravy is good by me.

Miinukset: The light to the pool stayed on all night. Our room was on the 3rd floor (elevator was broken) and the light was able to illuminate our room past the blackout curtains. 3am looked like 8am, so it was a constant panic of checking the clock thinking we'd overslept.

Plussat: The staff were all super nice courteous and very helpful. Exceptional customer service

Plussat: Very welcoming staff! Made sure we got anything we needed

Plussat: Everything great customer service

Miinukset: Nothing everything ok

Plussat: The closeness to where I needed to be was good and the night clerk was very nice.

Miinukset: I didn't like the dead crickets on the floor in the sink area, the toilet acting like it was the one being flushed and running and then cutting off most of the night. I didn't like the bathtub peeling as I'm showering and flaking off near my feet.

Plussat: Ok, could have more to choose from the menue

Miinukset: More selections at breakfast

Plussat: The room was very clean and very comfortable, the tv had a good variety of channels to choose from and the bathroom was very clean. Also the ac was very cold and the microwave and mini fridge were very clean. There’s also a lot of space for clothes. The bed was very comfy and the little sofa in the room very relaxing.

Miinukset: I never got service room in the 8 days I stayed in, I called a couple of times to reception and nobody picked up. I had to leave early everyday, so I couldn’t enjoy breakfast because it opened at 7am, and I couldn’t use the WiFi because I couldn’t find the password until the last day (this last one was my fault for not checking the little paper for the keys, but it’ll be better to have the password somewhere else too)

Plussat: The helpful staff and convenience of stay

Miinukset: Nope

Plussat: Super friendly and helpful staff!

Miinukset: There were a few cleanliness issues.

Plussat: The girl who handles my reservation in the afternoon noon starts with a T she has a great attitude and she was very nice and helpful. If I was her manager I would give her a raise.

Miinukset: I liked everything.

Plussat: Staff was great really tried to make things comfortable

Miinukset: Room was listed as ADA/handicap accessible" bathroom was NOT while had raised toilet the safety rail between it and tub only loosely anchored the tub was an old fashioned step into deep one. No way myself or most disabled people could get in. Family on trip with me reported it was VERY slippery. Doorway into bathroom area not wide enough bathroom door same. Room door while having the peephole at chair level still sported standing height security latch

Plussat: Excellent

Miinukset: Only 2 cups of regular coffee in rooms not good if you want to sit and relax

Plussat: When I left

Miinukset: Everything

Plussat: price

Miinukset: no extra pillows no extra towels

Miinukset: Shower head broke, bed was very hard, purchased 2 beds and only received one, and then told would have fold out couch and did not get that as well. Smelled bad, and ac/heater wouldnt work.