Cacique Inacayal Lake & Spa Hotel

The view

The service was cold, unhelpful, and we were given incorrect advice on numeruos occasions. Something as simple as booking a hire car - we had organised a booking through in advance - turned into a major drama, as they had booked it for the wrong month. We had to push far too hard for them to make dinner reservations, even when we knew it was holiday season and the restaurants were extremely busy or closed. Also, simple facilities that you would expect at this priced accommodation did not work, for instance the internet.

The hotel reception staff were very helpful. Panoramic views across the lake from the bar were very good. Decor of room was ok and better than common parts.

The sauna was not very hot; the swimming pool was under repair; problems with wi-fi access.