Casa Lum

Charming hotel in a perfect location. Great service and Delicious food. The staff is helpful and our waitress was so professional. Very clean and comfortable with crisp linens and complementary coffee room service. Spacious bathroom and closets. First class all the way !

Wish we had a window in the two bed suite for some fresh morning air.

The breakfast that is included is basic and the same each day, but tasty.

The noise outside the room from the restaurant was a bit of a challenge, but the staff did everything that they could to help address these issues.

The property is clean and has a great location, it seems that it is attentive to sustainability and it has nice touches. Ramón was very courteous and attentive. The gentleman that assisted us with the luggage to the parking was very nice and genuine.

What I liked about Chiapas are the genuine personal touches and service that we have received in other hotels where we have stayed during our vacation. This hotel is striving to achieve international standards and partially successful. In doing so it lacks of spontaneity and genuine service. We were coming for our honeymoon and by mistake we made the reservation for the wrong night, we could only realise it the morning after since they did not call us before running a no show. The day after we have been offered a 50% discount in a lower category room. It is a solution but in low season I would have expected some extra touches. It was a solution of an international hotel chain, dry and trying to fix it with the lowest effort possible, no special touches considering that we were in honeymoon. Breakfast and service were disappointing, again we could have been anywhere. I was expecting more, it makes me keep staying away by non-local feeling hotels.

The hotel is very nicely decorated and in a great location. The best part is the staff, unbelievable their service, attention and always there ready to help you. Janet, in the front desk is so sweet and helpful. We will come back!

everything! it’s a beautiful place and the staff it’s so kind and gentle. i hope to be back again soon!

there are not many electrical connections in the rooms. I think it's the only dysfunctional thing, the rest was very good.