San Cristóbal de las Casas hotellia

Plussat: Everything! Excellent location, the rooms and the hotel itself is very stylish. A beautiful library is available to hang out in the evening, good gym and one of the best restaurants in SAN Cristóbal - LUM. The breakfast is generous, a lot of variety to order from a la carte (with an allowance of 160 pesos per person available to order anything and the option to either get refunded or pay extra if this is exceeded. The allowance is generous enough to have several items from the menu). The location and the staff are very good. Would highly recommend it if you are looking for something picturesque, modern, convenient, with top class service and food.

Miinukset: The only very minor point is that the rooms were often cleaned late in the day (around 4pm). If you do go on tours early in the morning and you come back to the hotel after for a break, it could just coincide with an unclean room or the housekeeper in the process of cleaning the room. Apart from that, this hotel is perfect!

Plussat: Top Design, comfortable, location, bar, restaurant, beautiful gardens, the suites terraces, “vin” suite etc

Miinukset: Price is a little expensive Needs a city view roof terrace

Plussat: Staff extremely nice

Plussat: El hotel es Bien nuevo, moderno y diseñado con muy buen gusto . Los cuartos grandes y confortables. Se fijan en los mínimos detalles de todo lo que hacen .El personal del hotel muy amables. Cuentan con Muy buen restaurante y buen desayuno

Plussat: Eco style one with nature. Felt safe and well cared for...

Miinukset: They were refurbishing all the varnished wood. Made the stairs tricky

Plussat: Service

Plussat: A very modern and really nice hotel. Modern chic. We loved the decor and the garden. In one word; great! Nice livingroom. Good cocktails. We loved it.

Miinukset: The manager spoke very good English, maybe she can use her skills to teach the waiters in the restaurant some basic English? They didn't even understand there own menu in English. At breakfast we had a lot of difficulties to get the right breakfast. It all took far to long to come to the table, especially the coffee. Please let your staff know that coffee is the first thing to serve when people sit at their table!

Plussat: Style, taste, landscaping, food,

Plussat: One of the most beautiful places I stayed during my five weeks in Mexico. Sleek, modern, well-balanced interior and very comfortable rooms.

Miinukset: It was incredibly overpriced, nearly as much as beachside accommodation in Tulum (which is also overpriced). Breakfast wasn't even included.

Plussat: Location was excellent for the city, staff extremely welcoming and the room was of a high standard.

Miinukset: Not much!

Plussat: I can say Hotel Bo is the best option to choose if you are going to San Cristóbal

Plussat: The care they brought into preserving and showing travelers the beauty of the building and all the Chiapas art. Our room was big. The king bed with a living room. We had fires at night. It’s close to everything! The breakfast were delicious! I really appreciated the attention of the staff.

Plussat: Staff, location, breakfast, facilities, the experience in Santa Lucia was amazing. We will back for sure!

Plussat: Staff is super friendly. The special wishes we had for breakfast ( more of this fruit instead of ... etc) were always met immediately. One day we had to leave early for a trip and they prepared us a delicious lunch box. At the check in we were provided with all very helpful recommendations- all the places they recommend us for dinner were great! We had the room on the upper floor amatenango “ which is beautifully decorated. It only has an upper winder, so there is hardly a view but it really does not matter.

Miinukset: Nothing - everything was perfect.

Plussat: The staff at Santa Lucía count not have been more accommodating. They even brought a birthday tart and small bottle of champagne to our room on my husband’s birthday!

Miinukset: Nothing

Plussat: Everything was spectacular. I did not want to leave.

Miinukset: NA

Plussat: Everything else

Miinukset: Low shower, no air-conditioning or window in the room

Plussat: Amazing welcome and gorgeous property. I would definitely stay again.

Plussat: My family and I felt welcome upon arrival at the hotel. The staff is amazing very polite and helpful. The rooms are beautifully decorated and a good size. We rented five rooms and we were happy with all of them. They have a good and tasty selection of food for breakfast. I definitely recommend it.

Plussat: A gem of a hotel. The lobby and rooms were beautiful, with individual artwork and textiles. It felt calm and peaceful. The staff were some of the friendliest we encountered. The breakfast was delicious and a highlight.

Miinukset: Nothing

Plussat: The staff was super nice and accommodating. The breakfast options were delicious to an extreme. The location is great - close enough to walk to the main attractions and restaurants in town but far enough to be quiet. The parking lot is only a few steps away from the door.

Plussat: They are very accommodating from airport pick-up and drop-off (for a cost and they disclose the amount when you set it up via email, phone call or in person). Sending you off with a box lunch if you can't make breakfast (give the front desk a 24 hour notice) You get to choose your breakfast off the menu so it's made fresh. They are available to assist you at anytime and suggested great places to eat, shop and site see within walking distance. They suggest where to eat, but if you want something other then suggested just ask. Not a typical 5 star hotel like USA, but definitely 5 star service. Great experience and wish we stayed longer, but we know better next time. More expensive then other hotels, but worth it in my opinion. They lock the door so just knock or right the bell and someone will come. Loved the decor within the hotel photos do it no justice.

Miinukset: Shower can be slippery be careful and be careful when you shower the knobs are not label water can get very hot.

Plussat: Very comfortable room with large 4 poster bed, well equipped bathroom with bath & walk in shower

Miinukset: A little chilly for the time of the year when we arrived but they lit a fire in our bedroom which helped

Plussat: Very attentive staff, excellent breakfast, clean and comfortable room with coffe maker and minibar. We could book excursions through them as well. Quiet location and close to the Na Bolom museum which was worth a visit.

Miinukset: The walking distance to the town center can be too much for you Ii you are not used to walking. We liked it, though.

Plussat: The grounds and gardens are very well maintained. The rooms are large with fireplace, balcony, nice canopy bed, huge bathrooms with soaking tub as well as shower. Mini bar and wine Prices are extremely reasonable.

Miinukset: For claiming to be a five star hotel I would expect a better line a toiletries such as a designer line or something local. The toiletries are very economy Hotel. The pillows are very flat and desperately need replacing and the futon in the room does not go at all with the otherwise upscale decore and kind of ruins a luxury feel. Some of the fixtures such as bathroom lights and towel racks are rusting. Just a lite more attention to detail would truly make this worthy of their claimed 5 star status.

Plussat: The bed was really comfortable and the room really spacious

Miinukset: The hotel really needs to have a restaurant, we were traveling with a baby and small child. The website we booked through was misleading and our criteria was a place with restaurant just to make things easier.

Plussat: Beautiful hotel, a mini oasis just outside of the centre. Very quiet, but very easily in walking distance to all main local sites. The staff were lively and helpful, and the room was huge and really nicely decorated. We’d definitely stay here again and would recommend to couples and families.

Plussat: Nice check in process. Very accommodating and helpful staff. Rodrigo found us an excellent restaurant for diner. Breakfast was great.

Plussat: Amazing cozy and clean place to stay. The staff is incredibly attentive and helpful. They make this place a unique hotel in San Cristobal de las Casa’s. Beds and decoration great. The breakfast is delicious and based on many regional ingredients. Lovely place to stay!

Plussat: Breakfast was excellent. Staff was very friendly and helpful. A little out of the center of town whi ch is an advantage if you enjoy a walk.

Plussat: The staff was fantastic and so was the restaurant. The location made it easy to access the places and activities we wanted to see and doe without being noisy.

Miinukset: Room was a bit cold and the heating system could be improved.

Plussat: The attention to detail is lovely. In everything. The room, the amazing bathroom with its copper bathtub, the gardens, the breakfast! There is an offering of a great selection of wine. We really enjoyed a Chilean wine. What luxury to drink the wine next to our beautifully lit fire. The staff is super friendly and helpful. I am somewhat independent and appreciated their hands off approach until you needed something and they were right there to support you. I would stay here again. / Guayaba Inn es precioso y elegante. Quedamos en un grande King habitación. Muy especial Inn. Los detalles hicieron que nuestro estancia fuera muy especial.

Plussat: Excellent location. Comfortable and clean room with really nice bath

Plussat: Great location, beautiful hotel, hosts San Cristóbal’s #1 restaurant El Secreto

Miinukset: Most of the staff does not speak English

Plussat: Great staff and coffee Great location

Miinukset: No restaurant (remodelling)

Plussat: Restaurant on site is absolutely fantastic. Gooood chef. Nice atmosfere, friendly staf, perfect plase to stay in San Cristobal.

Plussat: Excellent staff-- friendly & responsive. Delicious breakfast which was included with our room booking-- it wasn't just continental, but included egg dishes & espresso. Restaurant food was excellent & servers were very attentive, generous, and gracious. Our 3rd floor room #32 was spacious & quiet with a nice view of rooftops and a bit of templo San Cristobal. Great location only a couple blocks from the Zocalo. We would definitely stay here again!

Miinukset: Shower water temperature wasn't consistent at times and shower overflowed the first day, but they promptly fixed the problem.

Plussat: Very clean and strategically located to shops.

Plussat: The staff were friendly and helpful great location. The rooms are spacious and clean. Hot water was a plus

Plussat: Beautiful design and landscaping, excellent service, spacious room, good quality bed, covered garage on site.

Miinukset: I would suggest more hangers in the closet, there were only three. The coffee at breakfast was disappointing, as was the green sauce of the chilaquiles.

Plussat: Beutiful place, beautiful decoration and friendky staff, very good location

Miinukset: Room was poorly noise isolated. One could hear almost every sound fromnoutside the room.

Plussat: Early check in after getting off the night bus.

Plussat: Clean and nice

Miinukset: The rooms are dark, and illumination could be better

Plussat: The room was great. It faced into a large picturesque courtyard. The bedding was good. The hotel reminded me of being in a hacienda. The breakfast was good as was the coffee. There's a street about two blocks away that's open only to pedestrians and it's lined with shops and restaurants.

Miinukset: The location is a little out of the way. It's about four or five blocks from the main square in San Cristobal de las Casas and the sidewalks are narrow, uneven and sometimes slippery. That's not the hotel's fault.

Plussat: Large comfortable room. Beautifully decorated. Hot, hot water. Very short walk to main pedestrian walkway. Staff always friendly!

Miinukset: May just be a one off event, but WiFi was incredibly weak/lacking inside the room. Had to sit outside to use it.

Plussat: Very nice building, delicious breakfast, the personel was really helpful and very nice. The location is perfect, very close to the main square but at the same time a quiet and calm place.

Miinukset: There was no Internet in the room (only in the public zones like lobby, patio, restaurant, bar, etc.). The room on the ground floor was a little bit cold and humid.

Plussat: Clean, quiet and spacious

Miinukset: Nothing

Plussat: Location,large room&bathroom, very clean. Kind English speaking receptionists. Roop top restaurant , garden very nice.

Miinukset: Maybe club around the hotel but you didn't hear when bathroom door closed so didn't bother me at all.

Plussat: Staff, very nice inner courtyard, clean and great location

Miinukset: Breakfast was just average

Plussat: Staff very friendly always helpful. The restaurant food was great. Beds were comfy. And the location was close to everything.

Miinukset: Nothing

Plussat: Central location, lovely courtyard, helpful manager, very clean.

Miinukset: Our room had no exterior window so it was a bit gloomy and airless and it was quite noisy most of the day with music from the lobby echoing around the courtyard. And cooking smells from the restaurant from dawn (felt like!). Plus we got off to a bad start with some confusion over our booking - we’d paid for a triple room for us and our 10-year-old son but the reception staff on duty wanted us to pay extra for a child’s bed. It was not the warmest of welcomes, but we were grateful for the apology that came after the manager stepped in.

Plussat: Nice,clean, friendly staff

Miinukset: Ok. Everything

Plussat: Atrium nice with lots of light and planta. Good breakfast.

Miinukset: No ventilation in rooms. Room dark.

Plussat: Excellent. Good location. Very good breakfast. Staff helpful.

Plussat: To much noice

Miinukset: Noice

Plussat: Location.

Miinukset: Very very noisey.

Plussat: Landscaping, pool and rooms

Plussat: Too much noise at night mainly from customers. Not the fault of the hotel per se but if they had someone on night duty they could have quietened them down

Plussat: Location was great, on pedestrian mall & near lots of restaurants & main square. Nice courtyard.

Miinukset: The rooms were tiny, with the double bed jammed up hard against the wall on one side. The room was noisy, we could hear other guests talking and laughing until very late at night. Power points for re-charging electronic devices were inconveniently located ie above headboard of bed, and up high where I could barely reach.

Plussat: Staff Location (walking street)

Miinukset: Noise in the patio at night and rooms are all around. Fan in the toilet really noisy Rooms quite dark

Plussat: Amazing location, very good staff, comfy bed

Miinukset: A bit dark room and luggage has to be on the floor, but that'all!

Plussat: Casa Margarita is a very beautiful mansion built in colonial style. It's located in the very heart of San Cristobal de Las Casas.

Miinukset: They don't have heating and the night is cold.

Plussat: Great location. Great general atmosphere. A caring staff - willing assisted in promptly organising a Dr for an ailing member of our group and ensuring our well being. A very secure car park was available and assistance provided to transfer luggage from the vehicle to the accommodation. Highly recommended!

Miinukset: All was good!

Plussat: A perfect location and the room was very clean and a comfortable bed!

Miinukset: The noise from other guests was horrible. I think in checking in, they should tell the guests to be respectful in the hallways and keep the voices in the rooms, and with that, the noise travels. My neighbors decided to watch their TV loudly at 6am!

Plussat: Great location, large rooms, many areas of extra space which helped w the kids. Free potable water. Kind staff. Clean. (In pictures the rags were bc they were cleaning- they weren’t there for long!)

Plussat: Great location. I loved it.

Miinukset: Everything was excellent. Great experience.

Plussat: great rooms and beds. beautiful area. very clean & comfort. the hotel make me great suprise for 50 birthday.itwas really worm.

Miinukset: we loved all. but be aware that my parfum was taken from room

Plussat: The property, staff and location.

Miinukset: The WiFi doesn’t work inside the rooms.

Plussat: Beautiful historic building just a few meters from the main plaza. Street parking is difficult, but the hotel provides free parking nearby. Staff was very professional and friendly. Rooms are spacious, nicely furnished and very clean. Beds are super comfy!

Miinukset: The rooms are not soundproof, you'll hear noises from the street and everything that happens in the corridors of the building. No heating system, which means in winter months it will get cold in the rooms during the night. This is typical in most of Mexico. But the hotel provides many blankets for the beds.

Plussat: Location Room size

Miinukset: TERRIBLY noisy at night, so poor quality sleep - moved rooms, still noisy Breakfast ordinary Showers not always hot

Plussat: Perfect. The hotel has some extra free services : free snacks and beverages at the happy hour. Staff very professional. Parking very close from the hotel. A lot of space in the room.

Miinukset: Wifi not very fast.

Plussat: The hotel is very close to the center. Great location. Very pleasant and comfortable. The staff is very attentive.

Miinukset: The room is a bit small, but it was not a problem for us. Not all staff spoke English, but everybody did their best to help and were very friendly and attentive, so we could manage although we did not speak any Spanish.

Plussat: Very friendly staff

Miinukset: A lot of noise at night, room looked bigger on pictures

Plussat: The location & the free drinks at the bar in the early evening.

Miinukset: The room - it was damp. We noticed the smell of damp as soon as we walked into the room! The bed clothes, towels & even the toilet paper was damp ! We complained & asked for a change of room but we were told that the hotel was full , so we couldn’t change the room !! Unfortunately we had paid for the three nights as we checked in before we saw the room ! I don’t recommend this hotel.

Plussat: Is located in the downtown at walking distance of the major restaurants and museums of San Cristobal, facilities were clean and with a great design

Miinukset: I don’t think I have major complains about the property it was a great value overall

Plussat: Good central location and good toiletries

Miinukset: We asked housekeeping whether our room was quiet at night as the window overlooked a roof top bar and a rock bar too. She assured us it was tranquil, but we could feel the bass after hours and had bad sleep for the first two nights before asking to move room. They did, which was great but feel annoyed they were not honest initially. Despite what the advert says front desk staff do not speak a word of English. Thank god my husband speaks Spanish. Little bit disappointed. The tapas that is available in the evening is quite basic and they do not publise it well so we didn’t even know about it until the third night. They don’t have any in house catering apart from breakfast which wasn’t included. Decor Seemed really dated and eerie - surroundings and public spaces are not utilised by guests as seems unwelcoming. Lastly the toilet in the second room kept blocking!

Plussat: I loved the layout of the room, the lighting, the decor.

Miinukset: It would have been nice if Netflix was signed in with the hotel's account so that it could be used.

Plussat: Garden and design.

Miinukset: Service at every level: check in, restaurant, check out... I wouldn’t recommend this place, there are much better options in San Cristobal.

Plussat: The entrance and the general atmosphere in the hotel is fantastic The room is absolutely beautiful with a fire place The food at the restaurant is fairly good Most of the staff is helpful and quite nice

Miinukset: The staff is really kind but it is difficult sometimes to communicate since some do not speak English (and we don't Spanish) Even if it is a spa hotel no spa was available and nobody told us in advance to our arrival

Plussat: An amazing property not far from the centre of San Cris, it was the perfect little getaway for our family of 4. The rooms are very modern and chic. The restaurant has a beautiful garden view and funky decor. The food was good but not mind-blowing. The atmosphere makes up for it, the kids were relaxed playing in the garden.

Miinukset: Like I mentioned the food was great but not spectacular. We ate lunch, dinner and then breakfast in the restaurant. The breakfast in particularly unexceptional, they didn’t have several options on the menu available and the plates we did receive were disappointing. The French toast was made from store bought bread. They should consider a healthy juice menu.

Plussat: The building. And the location, both great. They had ballet parking service which is nice for SanCristobal. The plants all around the reception.

Miinukset: No breakfast.

Plussat: Central location. Very friendly and helpful staff Everything very clean, hot shower.

Miinukset: Room super noisy at night, right in the corner of the street. Can’t sleep without earplugs.

Plussat: This small, boutique hotel is close to all the pedestrian streets, cafes, restaurants, shopping, walking distance to the mercado grande, and several museums! The sitting area in reception is so comfy and welcoming.

Miinukset: NA

Plussat: Hotel was awesome and also our room was nice, realy big and bed was comfortable. It was realy close to the city. I have to say it was the kind of hotel you enjoyed you stay in this city

Miinukset: We do not like that it was allowed to smoke in the sitting area near the reception because we smell the smoke also in our room

Plussat: The Location is very good - Close to the main Center. Of course there is some noise but it was ok. There is coffee in the room that one can prepare for himself.

Miinukset: The Hotel doesn´t offer breakfast, but there are nice Options nearby

Plussat: It was absolutely great, the staff were so friendly and helpful. We need to bring our accommodation forward one night in palenque, the reception at our next accommdation didn't speak English, the receptionist here kindly called on our behalf and arranged for us. The location is incredible. The room was very clean and spacious, Wi-Fi worked great and shower pressure was excellent. The room itself is dark however you just keep the lights on in the day when occupying. Highly recommend and would 100% stay here again. Breakfast not included however still excellent value for money.

Miinukset: The ground floor room can be a little bit nosey from people in the seating area but really wasn't a huge issue.

Plussat: Hotel was genreraly very clean

Miinukset: I don't really unerstand why nobody mentioned here before that nearly all windows of rooms overlook very busy and noisy street?! At 5 o'colck we were awakened by loud engines and could't sleep anymore. Our problem was that we had to pay by "Booking" for 3 night reservation ahead and we lost money for 2 as it was non-refundable and there was noone to talk with about any changes as hotel service speaks only Spanish. Most of hotels around has beautiful patios where you can sleep in calm and quiet. If you want to relax better choose one of them!

Plussat: Location. Friendly staff. Colonial style

Miinukset: Room dark, damp and noisy

Plussat: Great location, friendly customer service, big clean rooms with hot powerful showers.

Plussat: Very friendly and helping staff. Clean rooms and very good breakfast. Strategical location, close to the zocalo.

Miinukset: Avoid a room at streetside. Some streetnoice.

Plussat: The location in proximity to the town centre was very close, it only took 5 minutes to walk anywhere we needed to.

Miinukset: The bed was awefully hard, not very comfortable at all. The bathroom was pretty basic. Could do with updating. The room was very noisy.

Plussat: Nice design and very comfortableVery friendly staff. An oasis of calm !

Plussat: Gloria, the cleaning woman, Mateo and Eder - two of the excellent waiters and Alfredo, one of the managers come to mind as "Muy Muy Amable", however everyone who I met that worked at the Hotel Tierra y Cielo were very friendly and helpful! I felt like I as a member of an extended family! I highly recommend this hotel to people visiting San Cristobal Las Casas. I definitely plan on coming back! I thank all the beautiful people of the hotel Tierra y Cielo very much - "Muchos Gracias"!

Plussat: Very charming hotel with abundant varied breakfast. The rooms have a natural feel and it is a very sweet hotel. Romantic and two mins away from the zocalo. Recommended.

Plussat: This hotel is beautiful! Clean and very cozy.

Miinukset:

Plussat: The cleanliness of the hotel and comfort. Close to everything!!!

Miinukset: Nothing

Plussat: The position of the hotel - near to main attractions and restaurants.

Miinukset: Some rooms can be very noisy as they face a main road

Plussat: The location

Miinukset: The restautant tried to charge me with the price of a bottle of sour wine that I refused!!

Plussat: Our suite was well appointed with a very comfortable bed, functional kitchen, balcony over a beautiful courtyard with a pear tree. The bedspread was handmade from local Chiapas weavers and really added to the experience. All staff was responsive and friendly.

Miinukset: There was a rooster in a coop nearby that interrupted our sleep until we realized the hotel had provided a heater/fan that had enough white noise to drown out the rooster :). It worked well.

Plussat: Very good hotel for older people or a couple looking for something rustic and cozy atmosphere!

Miinukset: In fact, everything was amazing, maybe the restaurant isn't the best. To rustic for a young couple in my opinion!

Plussat: The room was beautiful, calm,big and the fireplace, we didn't expect, was incredibly romantic! The staff helped us organizing a horse trip, nice restaurant to go, printing our boarding cards and finding a good priced transport to the airport! Just awesome!

Miinukset: The location is 10-15min from the old center.

Plussat: Courteous and very helpful staff and old world charm. Nice patio and wonderful green juices and fruit plates.

Plussat: There is a lovely little garden where oe can sit and read or just relax.

Plussat: Everything was excellent!

Miinukset: The roosters - woke us up to early in the morning Please make it clear to guests that if they use a credit card they will have to pay the service charge Internet is slow and does not work well in the evening hours

Plussat: The location is great! The room is very clean and the shower is awesome!

Miinukset: The breakfast that is included is not very good..

Plussat: Everything else

Miinukset: Far to noisey music pumping until 5 am was a bad mark for such a nice place

Plussat: Everything

Plussat: In the heart of the city, spotlessly clean, very friendly helpful staff. Breakfast is across the square and also very good. Rooms on the 2nd floor have great views.

Plussat: The breakfast restaurant was excellent and the location was amazing and easy if you like staying in the center of activity. I also really appreciated the staff as they spoke excellent english and even gave me suggestions on great things to see.

Miinukset: The square outside the hotel was very loud at times but not so much that I would complain. The breakfast restaurant was a short walk across the square but not really a big deal for me.

Plussat: Location and staff the spa was awesome if you get a message ask for Cecilia she was awesome total relaxation

Miinukset: The bed was a little soft but comfortable

Plussat: Location Restaurant Warm wine and pastries offered Bed comfort

Miinukset: Super small room You could hear all conversations loud and clear

Plussat: Excellent location

Miinukset: The bed

Plussat: The hotel is in the center for a everything. The staff was very kind and helpful when needed . When I checked out The lady in the reception went outside and catch me a taxi to the bus station and explain the driver were to go. It was very nice to get every day in the afternoon deferent cookies

Plussat: The service was great, was clean , very friendly staff and helpful, we really enjoyed our visit!

Plussat: The front desk staff were friendly and accommodating. The restaurant staff not so warm. The hot water was immediately HOT and lasted the duration of a shower. I was not used to that in Mexico. The grounds were luscious and tropical like and it was a pleasant place to sit and read there. The rooms were pretty small so not a great place to hang out so much. The restaurant was beautiful also.

Miinukset: The room we were first in was downstairs and had no natural light from outside so we asked to move after 2 nights and our second room was much better. The only issue was I asked the staff to NOT clean the room and change sheets/towels etc. and even put the 'do not disturb' sign on the door but they entered anyway and cleaned.

Plussat: The location was great. And the staff was friendly and kind.

Miinukset: The bed was really uncomfortable, and the shower was not very good. Alternating between scalding and cold, and one morning there was no hot water at all. There was no seal on our door, so we could hear every person that walked by our door all night long.

Plussat: Location was great and the staff "muy agradable" . Gracias!

Plussat: They let us check in super early in the morning, before 10 am and when we left they let us keep our suitcases all day while we were on a tour

Miinukset: Everything was perfect

Plussat: Great location. Right in the city centre and yet tranquil. Rooms were a decent size and cleaned every day.

Miinukset: Parking was quite far away (but to be expected given city centre location). Wifi was not great in the rooms, better in the lobby - which was nice to hangout in.

Plussat: The hotel was located in a very centralized locations with easy access to stores and restaurants.

Miinukset: The bathroom need updating and has no counter space. Ceiling fans should be installed for air circulation which would make a better stay.

Plussat: The location

Miinukset: Noise

Plussat: The staff was great, the hotel and the decoration was lovely, very confortable! The staff oriented us about the places thay we could visit and they share a lot of tips to be safe and enjoy our visit.

Plussat: Good location, good decor, nice atmosphere, helpful staff

Miinukset: Didn’t get the room we booked, no fan, bad WiFi

Plussat: Everything - especially the view, peaceful garden

Miinukset: Nothing

Plussat: We like the garden and some facilities.

Miinukset: We didn't like that the price charged was higher than the one showed in my cellphone because booking never explained the charges related to their commission.

Plussat: Wonderful location

Plussat: Nothing

Miinukset: Basic room, NO wifi, No TV, long walk to rooms while carrying luggage, NO help. Not a convenient location

Plussat: Great staff - very friendly and helpful. Wonderful breakfasts and great dinners.

Plussat: Beautiful historic hotel, lovely gardens, Great rooms fire place, whirlpool tubs, comfy beds.

Miinukset: A bit out of the way.

Plussat: The hotel is in the large rambling house of a Danish explorer and his Swiss wife. It is an amazing place, sunlit courtyards, a huge dining hall with a log fire. Some of the bedrooms have fireplaces, and you are allowed to light fires in your rooms! How amazing is that! It gets cold at night but very warm in the day. It is also a museum, housing all the arifacts and personal treasures of the late owners.

Miinukset: It is quite a walk from the town centre, but has a large garden and birds, rather than traffic noise.

Plussat: We love the cultural activities going on in the compound ranging from evening lectures, incredible weavers from local villages showing their creations, university students attending a workshop, special exhibits by local artists, and the amazing collection of books in the library, Trudi's photos of the Lacandon Maya, and amazing museum pieces on permanent display. Breakfast is fabulous with home baked bread, fresh fruit and heart entree. We were well cared for by the staff who always seemed to anticipate our daily needs (extra firewood when it was cold, delivering soup when we were sick, arranging transportation, and very, very friendly.

Miinukset: Sometimes breakfast took a very long time which was fine most of the time. But when we had morning appointments with guided tours or our Spanish language school, we found ourselves needing to eat breakfast in town at places where service was consistent and took less than an hour.

Plussat: Culturally interesting facility including concurring events when we were there. Easy access to downtown. Firep;lace

Miinukset: Accommodations are in need of attention. Room was dark and cold, and poor lighting for reading. The worst value for the cost of anywhere we stayed in Chiapas. (Nightly rate more than the Hilton in Tuxtla!) Breakfasts were boring, service much too relaxed/slow even for the culture. We are tolerant and experienced international travelers and this facility is out of touch with contemporary standards including in Mexico.

Plussat: The staff went out of their way to accommodate me.

Plussat: Feeling the culture

Miinukset: You can feel humidity in the bed...

Plussat: The hotel is unique- an incredible museum of a bygone era, with accommodation. It beautiful, individual, and completely peaceful. The rooms are authentic old style Mexican, with quirky touches- we had a log fire one night, and loved looking at the b&w photos. Its a bit of a walk from the main strip, but worth it to experience such a lovely place. Breakfast was great, and staff were very helpful.

Miinukset: nothing- but if you like all mod cons and minimalism it might not be for you.

Plussat: The location is fantastic, only a few blocks away from the center. The rooms are spacious and were clean, overall. The hotel is "themed", displaying various lovely indigenous attires in the hallways with a description of each indigenous group. The staff are very nice and friendly.

Miinukset: Payment was a very slow process and they issued little receipts for everything which one had to sign (to register, to get the invoice, to get a remote control). The shower was horrible: very thin and few jets of water came out of the shower, which was placed so high that one needed to move from tiny jet to tiny jet to get wet & rinsed. My sheets had a big stain (they had been washed but the dark stain was very visible). The bed was otherwise comfortable. Any noise made outside (including what I thought might be the water pump) is amplified in the room. The curtains are white, so they don't block the light. There was no place to hang a hand towel by the sink (which was in a separate room as the shower). No blow drier either, so lucky I brought my own.

Plussat: The price and location

Miinukset: The noise and the staff