Sheraton San Diego Hotel & Marina

Overall I enjoyed my stay

Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level.

The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.

The location is great and the staff was very helpful in every aspect.

Hotel had easy airport access.

I think wifi access should come with the room price as it does with the vast majority of hotels I stay in.

They "comped" us a stay across town at the Westin Gaslamp, because my request for two adjacent rooms didn't get submitted. Reception staff was very understanding and made the "mix-up" work out great.

Great Room! Helpful staff and they provided me with an excellent room, where I could sleep comfortably with no noise. Also, nice view of the yachts in the harbor. Really enjoyed my stay, wish I could have stayed longer than one night.

It is a beautiful hotel and had a lot of things to do. We were only there 1 night but fully enjoyed it.

The only problem we had was there was no hot water when we took showers in the morning.