Fairmont San Francisco

Beautiful place, very upscale. The aircon system in the room was great, room service food and service was good but overpriced. Almost everything was good or excellent (except what I wrote about in what I didn't like).

My reservation was lost. I was lucky to get a room. I only was able to because I kept a copy of the confirmation email. The mini-bar charged me because I looked at the label of a bottle by removing it from the mini-bar. The hot water in the shower suddenly went tepid after 5 minutes - every single time! - and I had to crank it up to full to get back to a comfortable temperature. Everything was hideously expensive and taxed to death (and sales tax on the tax! But that's probably just CA, not the hotel). There was no complimentary wifi and they wanted I think $15 a day for wifi access. The TV-based access to the billing and related systems was extremely slow and cumbersome. I'm surprised they didn't charge for the air I breathed (but give it time, I'm sure they will start someday).

This is probably the best hotel I've ever stayed at. Ever since I was a kid, my parents would always drive by the Fairmont and tell us what a fancy hotel it was. On this visit, my wife and I stayed over for my 48th birthday. What a beautiful place.

Yes, I did not like the fact that it is at the top of the hill at California and Mason. If you're anywhere near Union Square and on foot, you have to walk up a severely steep hill.

Best Christmas decorations of any SF hotel. Outstanding service, quiet room, great gym and location.

The room was huge, clean, beautiful.

I would have liked some instruction on how to use the hotel Wifi