Intercontinental Hotels Mark Hopkins San Francisco

Needs updating

Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark.

Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.

Dated hotel

Room service was good, bed, pillows & frette Sheets were excellent.

Dark bathroom, dated room in general...for the money I prefer the Fairmont.

Nice location. Courteous staff.

Checkout not efficient.

The breakfasts were superb. Food selection was quite extraordinary. The view at the Top of the Mark is marvelous.

My wife and I found no reason to dislike anything.

staff was friendly and very accommodating. i had to launch my business this week and ended up here for 3 nights, was just a beautiful hotel and great staff.

only complaint was someone charged our room for a dinner at the top of the mark and had to explain i hadn't even been up there. i had a dinner receipt from a restaurant from around the corner but the desk person believed me and didn't require viewing it. would definitely stay here again.

attitude of all staff, location excellent, quality of room and facilities, views from rooftop lounge and bar

The Mark Hopkins was a great find. Nob Hill location away from the tenderloin area, which can be slightly seedy area. Recommend this hotel for comfort and luxury,location. Clean rooms, helpfull staff