Hotel Whitcomb

I booked a superior king room and did not notice until getting into the bed that it was a queen. That wasn't really a problem but when I spoke to the front desk clerk he informed me that it was in fact a king, when it truly was a queen (the bed frame was meant for a king as well as the bed skirt which was tucked in to hide the fact that it was oversized). He then proceeded to tell me that if I had I told them earlier they could have helped, but when I told him we didn’t mind the bed being a queen but didn’t want to pay the superior king price for the room we didn’t receive he continued to tell me it was the correct room. The info for the room says the superior king rooms are on the upper levels yet I was placed on the third, he told me that there was no difference of levels and kept repeating that had I spoken up earlier they could have moved us but were completely booked at that point. I’m just very disappointed in the service and the only thing I was asking was to make sure I wasn’t getting charged for a room I did not receive. It made me curious that if I were placed in the correct room as he stated then where and why would we have been moved. Overall, I have stayed at this location before and had a wonderful experience but after the interaction I had with the clerk I don’t think I will stay here again. I would feel more comfortable staying at a hotel with an actual king size bed and/or not giving false information about the room I will be charged for!

Room extremely small

The beds were extremely uncomfortable with overly worn mattresses.

Hard to find something I liked the most. Housekeeping has their job cut out for them with the decaying hotel.

Smallest room I have ever stayed in. Elevator didn't work for us once. No outlets for devices or even a dresser to place your clothes in

Nothing. What I liked the best was leaving the hotel

Shower didn't work. Room was 10×9 with 2 beds, night stand, table, table w/ TV. There was NO room! Location was terrible. You walked outside and 20 homeless people ask you for money or cigarettes. It smelled like people have died in the hotel. OVERPRI