Palihotel San Francisco

Style and location of the hotel were excellent, especially being close to a moderately-priced public parking garage.

We stayed on 2 separate nights at the beginning and end of our vacation, as we were traveling down to Big Sur and back. The first stay was quite nice, minus one of the concierges who was overly loud and also quite rude when I called down to ask if our room had been treated for bedbugs (we had seen stains on the corners that looked like bed bug waste; turns out they weren't). Our second night was in a similar room, but the windows were either single-paned or not sealed correctly: it was horrendously noisy. Probably not a huge problem on an average day, but it was Halloween night, so it was exceptionally loud. Also, the shower was missing several tiles and looks like it had been that way for awhile.

The location is excellent, it is right on union square with plenty of bus, cable car, walking and taxi opportunities. The staff was extremely helpful and nice, and the rooms are smallish but very comfortable, clean and have everything necessary. And it actually did include breakfast even though on the site, it said it would not include it in the rate.

The hotel is a bit noisy, since it's right downtown, for us it wasn't a problem, but for people looking for a very quiet night's sleep, you may prefer somewhere a bit out of the city. The breakfast could improve a little bit, but we were not expecting breakfast at all according to the information on booking.com, therefore we were pleasantly surprised to have anything at all.

It was a very comfortable hotel.

Everything was fine,.

The hotel staff were very friendly and helpful. Location was central, less than 5 minute walk to Union Square and local transport. Would stay again.

good cost ratio

friendly staff, helpful concierge

noisy hallways, hot water not quite hot enough

The room was small, but very clean and cozy. Great location right in downtown San Fran.