Casa Quetzal

To say that I was completely angry and dissatisfied with my whole experience at Casa Quetzal, is a mild understatement. I checked in late afternoon with Janet. I was put into 105. Right across from the reception desk. I had a problem with the security box. There were NO directions on how to use it, but Janet was kind enough to unlock it and give me instructions. I woke early the next morning and turned on the TV. Within minutes, the power went off. I waited. I went back to sleep. I woke around 8 and went to the front desk to report the power outage. It was checked out by the maintenance man. After much back and forth it was declared that It was only that room. Lilliana, was on duty and she offered to move me to a different room. I had an appointment that morning so I quickly RE-PACKED my things and moved into a different room. Took me totally away from my planned day. Once again, I had a problem with the security box. I left for my day tour. I returned that afternoon in time for a 4:30 massage appointment that Janet had arranged for me at check in. I went out for dinner and returned in time for sunset around 8pm. I went to bed. The next morning I sorted through my things looking for my wallet. I searched for hours taking time to search everything. No wallet. I reported it to front desk receptionist Luis. We reviewed the series of events from the time I checked in. I had my wallet that day cause I took my credit card out of my wallet for Janet to imprint. That’s the last time I remember having it. The next morning I was moved to a different room and right after I left the hotel until my massage appointment. It’s my rule as a seasoned world traveler, not to walk with my wallet, cause it has many cards that I don’t need. I went over step by step, thinking in my haste, having moved to another room, that perhaps I overlooked it in the security box. The room had since been rented to a couple and they had already moved on. Luis contacted the housekeeping staff.