Hotel Californian

Beautiful hotel, superb location, especially loved the rooftop pool and sunbeds. Spotlessly clean, room had everything I could ask for (Nespresso machine etc). Balcony faced a car park (!) but was fairly quiet. Breakfast a bit odd - you get sent to a cafe across the street - but good.

On the first night there was a fire alarm. It was extremely loud. The guests ran outside. No one knew what was going on. It stopped. Two minutes later it started again. Finally a member of staff turned up and told everyone to go back to bed. My kids were freaked out (it was incredibly noisy). What irked me was that nobody ever said "hey sorry about the alarm last night", or anything like that. When I checked out, they said how was it, I said it was fantastic... although the alarm experience was quite traumatic for my kids. The staff member goes, "Yes, anything else?' I don't get that. Even it was triggered by a guest rather than kitchen (who knows) I feel that good service at a good hotel involves at least saying "sorry about that particular experience".