Santa Barbara House

Staff at check in hotel up the road (you have to check in up the road there is no check in at this location) were so lovely. If it wasn’t for them I would have been totally angry with the whole situation. You are tired and get to the location but no check in so have to drive up the road to check in - WHAT THE?

FALSE ADVERTISING there is no pool as pictured. SUCKED IN - we booked and AFTER we booked we were informed they were doing renovations so there were amenities that were not working - like the pool. The hotel up the road has a pool that you can use but there is NO POOL at this location. Balcony closely backs another building with powerlines above your head. This property backs onto a train track so you can hear the loud hooting of the train. The beach is further than stated. The bathrobe was dirty and had not been washed from the last guest. Toilet paper was cheap and nasty and so thin. The beds sloped. There was a dog that barked us awake. We called reception to complain and an hour later the dig was still yapping! The check in staff and valet guy were super friendly which makes me feel bad giving a bad review but I am now staying in LA in a much better hotel with better amenities at half the price. WILL NEVER STAY HERE AGAIN nor recommend.

Location

Very hard to find. You have to check in to a separate building then get to the building that you’re staying. Felt like a jail. Very shabby and worn. Ants were in the room. If they are going through a remodel or reorganization, it should be known and the rates should be cut in half. Hyatt may not want to put their name on this one!

They do not have a shuttle they lied on their information No continental breakfast

We were under the impression (based on the photos provided) that there would be a pool, gym, and ocean view available. However, we were not at the main hotel and we would have to drive down the street to visit the lobby, bar, restaurant, pool, etc.

Private Balcony to the room

Rate is high for this more motel like so-called 3 1/2 star hotel plus paying extra dollars for parking.

0k

ok