Hotel Chimayo de Santa Fe

Rude front desk staff

At first we were informed that we did not have a reservation. When we displayed my confirmation the front desk staff lectured us that because we utilized Kayak that we did not have a reservation. I had to persist and pay directly for the night whic I had already paid for. I then had to follow up with phone calls to get my refund from the hotel. If it were not for the fact that we only needed the hotel for an evening because of a canceled flight we would have gone elsewhere. That day was a travel day from hell and the hotel clerk did not help matters.

Horrid Dog barking in guests room