Hotel Shangri La Santa Monica

The pool was the only thing that was okay at the property everything else was awful , the room was too small the price was too expensive it looked like it should have been torn down along time ago,the exercise room was small and the area it was in looked like it should of been in a haunted house area it was dark and gloomy, the rooms itself were so cold very uncomfortable not fit for a family at all. The hallways were very old , the windows in the room had to screens on them so very hazardous the bathroom was very slippery we had to lay towels down everywhere if we didn’t someone would have slipped. The bathroom shower and tub area had to direct knobs saying hot or cold another accident waiting to happen and the fridge was broken we couldn’t sleep without it rumbling and sounded like someone was breaking in it was the most horrible stay ever, never returning to this haunted run down place.

I absolutely didn’t enjoy this stay at all it was so awful I had to go down the street to get a room at the shore hotel .

Door staff were helpful

The first room they gave us didn’t even have the room to open our bags , asked for an upgrade not a problem for an extra $2400 for 5 nights .. no thank you .. offered us another upgrade for half price $800 .. we accepted and then had to put up with drilling in the level above the entire stay and the fire alarm that went off all night in our room and kept our 15 month old granddaughter awake ALL night , the staffs response the next day , sorry I think that issue has been fixed .. no one willing to help make it better ..