Santa Monica hotellia

Plussat: Nothing paid for valet parking which I did not get and paid a resort fee with no amenities.

Miinukset: I did not get the room I paid for. They would not let me check in before riots and looting. They had no food for guests. They were able to bring us one sandwich that we had to split four ways Pool was open half the time and no drinks around the pool

Plussat: Location

Miinukset: Priced too high. Rooms small.

Plussat: Shower

Miinukset: View from balcony

Plussat: Fantastic view and location

Miinukset: Loved everything

Plussat: The room was clean. And hotel employee were great

Miinukset: Noise Lots of noise from other rooms and balconies

Plussat: Location

Miinukset: Price

Plussat: Location, champagne welcome drink, friendliest staff of all time! Room and hotel were great.

Miinukset: Nope!

Plussat: Location

Miinukset: Little convenient store was never open. Price is a little high.

Plussat: Loved the property but the service sucked smh my room was never cleaned

Miinukset: Just that my room was not cleaned and I had the make my room light on for two days

Plussat: Modern and close to shopping, dining, and the Pier.

Plussat: the shower

Miinukset: you have to pay for literally everything, microwaves should be included as well as a working fridge. Place is not worth the money at all. Parking should be included. Not recommended

Plussat: Nothing. I got almost no sleep from partying next door that security never intervened in. Parking was $30 a night and they tried to charge me a resort fee when the resort wasn’t even open.

Miinukset: I ate one single chocolate bar from the mini bar and they keep trying to charge me for the whole thing!!! I’ve had to speak with management twice about this. They keep crediting it and they keep billing it!! It’s insane. I had to deactivate

Plussat: Everything was great

Miinukset: None

Plussat: Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).

Plussat: Amazing location, stunning views, beautiful hotel, and really friendly staff!

Miinukset: For the price, I was hoping for a slightly more luxurious room with a more unique touch but the location and the rest of the hotel made up for it!

Plussat: Great location Nice restaurant good chef Restaurant staff very welcoming and professional

Miinukset: Reception staff should be more professional and informed Ocean view room has noise from the hotels bar Small room

Plussat: I liked everything. Thank you

Miinukset: Nothing

Plussat: Locationt

Miinukset: Poor guest hospitality experience.

Miinukset: No reservation on hand from booking.com. Got charged rack rate instead of the below rackrate that I had booked on your site.

Miinukset: When we order dinner in the room they never get the order right. Until this time when I strictly requested a dish with no Ham/Pork in it (since I’m a Muslim) they assured me that it’s pork free. Later on, the order came and I took a bite and I discovered there is Pork in it!!! For me that was terrible experience since I am a vegetarian too!

Plussat: Location, pool

Miinukset: False fire alarm, peeling tub, dripping shower, landscapers banging on window in the morning while trimming things, only pay on demand movies and additional fees. For a ---$+ one night stay i wouldn't recommend it or do it again. The staff was lovely thou

Miinukset: Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.

Plussat: The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea.

Miinukset: Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.

Plussat: Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.

Plussat: excellent position, very good staff, clean, nice

Plussat: The pillows and bed were excellent. Made for a refreshing stay.

Plussat: It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.

Plussat: Lokaatio on huippu. Lyhyt matka kaikkialle. Santa Monica ja Venicen ulkoilualueet huippuluokkaa sekä rannat.

Miinukset: Hinta 2:lta noin 800 vrk on hivenen kova hinta. Hinta sisältää yöpymisen, aamiaiset ja pari dinneriä. Tosin olimme paikalla 25.8 eteenpäin, joten huippusesonkien loppu oli meneillään.

Plussat: The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.

Plussat: All very good

Miinukset: No complaints

Plussat: Location was good. Walkable to pier and shops etc. Sunset drink was a daily ritual. The Churros were a delicious treat.

Plussat: Loved everything

Plussat: Our waiter, Damian, on Saturday was great. Everyone was friendly and helpful.

Miinukset: The bed wasn’t very comfortable.

Plussat: Hieno paikka sijainniltaan, aivan rannalla. Siisti huone, skandinaavinen. Kaksi queensize sänkyä johon nelihenkinen perhe mahtui majoittumaan.

Miinukset: Hieman epäystävällinen palvelu vastaanotossa mutta ravintolan henkilökunta oli ystävällistä ja ammattitaitoista.

Plussat: Hotellin sijainti näkymät uima-altaalta olivat loistavia.

Miinukset: Uima-altaalle tuli varjo jo aikaisin iltapäiväällä.

Plussat: Location on the Beach

Plussat: Everyone went above and beyond to make the stay comfortable.

Plussat: Excellent service, beautiful hotel, great location

Miinukset: No

Plussat: Ocean view and location

Miinukset: They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.

Miinukset: Bathroom a bit basic, shower not great

Plussat: Very friendly staff. A lovely hotel and a great location.

Miinukset: Under construction so there were no facilities open. We will come back in the summer when the renovations are done.

Plussat: It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)

Plussat: It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.

Plussat: Location, room and free wine in the evenings.

Miinukset: We were only informed of significant renovation works as we arrived which meant there was no restaurant, pool or gym. We were checking in and we’re told they could cancel the reservation if we liked but this was completely unprompted and made us worried about the extent of the disruption. We decided to stay and it was fine but I wouldn’t have paid the same price had I known that there weren’t going to be any facilities available.

Plussat: The location is good - very close to the beach and restaurants

Miinukset: Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.

Plussat: Quality Hotel and quality service, had great reviews online and all were warranted, this hotel is lovely, great staff and great location. Very comfy beds, great amenities even though in renovations and very classy.

Miinukset: Pricey stay but for a last minute change in location hat was on us it was worth the money.

Plussat: Great friendly staff with awesome service, location was great. They were under renovation while we were there but had alternatives available. Great bed and view.

Miinukset: Yes I asked for a cup of hot tea. They charged me $6 for it. I was paying $-- A night. Also, I asked for ice they never brought it for me. Very disappointing.

Plussat: Couldn’t beat the location to Main Street , 3rd street and Venice all walking distance and we also took the birds. Service was great we didn’t eat at the hotel but had drinks across the street at shutters and. Casa Del Mar .

Miinukset: Room service was slow didn’t have our rooms cleaned until 3 pm one day and we had to call .

Plussat: Rooms are well thought out.

Miinukset: I wish that the cafe in the lobby would have more options.

Plussat: Every staffs are so nice and kind, also perfect location in Santa Monica.

Plussat: Nothing

Miinukset: Outdated, everything is old, need a remodel urgently.

Plussat: The staff was really nice and accommodating.

Miinukset: The Rooms are small and six weeks later I still haven’t received my $300 deposit back.

Plussat: the concierge was GREAT. Very helpful and informative.

Miinukset: They did not clean our room one day

Plussat: Extremely helpful , courteous, and professional staff. Beautiful pool area. Brunch was excellent but empty. I guess there are just so many choices in the area.

Miinukset: The property needs some updating honestly... sound proofing the rooms more and upgrading some of the tech.

Plussat: I appreciated the great location and everyone’s hospitality

Miinukset: All was good, but the bath tub was a little bit too high and hard to get in/out

Plussat: Very nice people work there. Very attentive staff and very clean

Plussat: Perfect location opposite the beac h

Miinukset: The taps in the bathroom were stuck and adjusting water temperature was a real chore

Plussat: Staff was friendly

Miinukset: Old and worn paint exterior and interior, room not wholly clean, rooms very cramped

Plussat: Staff was great.room had a lot of water noise ?? Very very small everything was compact. Didn’t match the pics on line.

Miinukset: Very noisy

Plussat: The view from my room Nice

Plussat: Sijanti oli hhvä ja ystävällinen henkilökunta

Miinukset: Huoneeseen kuului käytävältä kaikki melu, sisustus oli ollut hieno joskus kymmeniä vuosia sitten

Plussat: Good location, nice pool and open dining space Friend staffs

Miinukset: None

Plussat: lovely room but we upgraded and the pool are and roof top very nice.

Miinukset: Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked

Plussat: Good location, friendly staff, clean room

Miinukset: A bit expensive

Plussat: Location, decor, staff and double bath

Miinukset: n/a

Plussat: All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views.

Miinukset: No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.

Plussat: Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne

Miinukset: We had to leave

Plussat: Ongelmien noustessa palvelupäälikkö oli hyvin ystävällinen ja auttoi parhaansa mukaan. Allas-alue mukava.

Miinukset: Varauksessa määriteltyä varavuodetta ei ollut kolmannelle henkilölle.

Plussat: location very central and just had major face lift

Miinukset: really noisy at night - great if you are a party animal!

Plussat:

Miinukset: The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.

Plussat: The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.

Miinukset:

Plussat: online it told me that the pool and bar would be open. Felt deceived!!!

Miinukset: Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!

Plussat: The view and the hotel decoration.

Miinukset: They need microwaves inside the rooms.

Plussat: Location

Miinukset: Not 3 star, false advertising, outdated, cheap

Plussat: When there weren’t any bath towels and I called guest services they brought some up pretty quickly, also coffee cups too

Miinukset: I did not like that our room was clearly not cleaned before we arrived we seen trash left over, there weren’t enough towels and there were no cups for the coffee. The carpet thru out the whole room was moist.

Plussat: Location to the beach and 3rd st. Promenade is ideal for any visitor.

Miinukset: Hotel is more like a motel. Could use better air conditioning units.

Plussat: Staff was nice. Location us amazing. View was nice

Miinukset: It was filthy

Miinukset: To much money for a room that have no privacy and not space inside,tacos and many people the old day in front of the room , I ask for champoo carpet 2 time smell but they never Did , I’m assistant housekeeper here in Vegas .

Plussat: location, cleanliness, comfort

Miinukset: what I did not like was when I called to discuss a issue with a charge, the person who I spoke with was very rude. She didn't care about my question and just cut me off immediately. Also I did not like that there wasn't a microwave not even in the lobby

Plussat: The room was comfy

Miinukset: There were other noisy guests in the hallway (talking loud and laughing) at 4am

Plussat: The location. The hotel is exactly across the street from the beach.

Miinukset: The price we paid (341.00) for ocean views was not worth the cost. We were placed on the second floor which prevented ocean views due to the trees. I contacted the front desk and I was told that was all they had open. The parking garage was very small. It was dangerous to leave and to enter because it's only a 1 lane road. The room was as if we rented a room at Hotel 6. It was small and crowded with large pieces of furniture. I would not recommend this hotel. Also, the photos that are on their website does not accurately depicts their rooms. It's lies. Do not stay here!

Plussat: What I liked the most about this facility wasn’t just how sweet the staff was or how it’s close to EVERYTHING from shopping to dining to the beach, but how beautiful and I mean BEAUTIFUL the view from my room was! I had room 417 on the 4th floor the highest floor btw. I actually really loved the fact that there was only 4 floors and not very packed like every other hotel. I actually loved this hotel and only had reserved from Sunday to Monday so I decided to stay one more day. The parking was good $33 for the whole day and I didn’t really use my car since like I said everything was only like a 5 minute walk from the hotel. I’m going to come back for sure!

Miinukset: There was nothing I didn’t like.

Plussat: The Balcony with the ocean view

Miinukset: Because is on a Main Street and the traffic of people and cars go well into the night you will not get a quiet sleep, but then again it’s Santa Monica :-)

Plussat: The ocean view was splendid. The staff enforced CDC guidelines while remaining polite and respectful. Quiet, adult centered. I will recommend this property to anyone who asks.

Miinukset: If it were less expensive, but you pay for the experience.

Plussat: There was a problem with my reservation. But the person in charge really made me feel welcome, and apologized and offered good deals. I was very happy with my room.

Miinukset: My TV was a little broken.

Plussat: excellent room but shabby lobby. Continental breakfast was very poor.

Miinukset: the breakfast

Plussat: it's location was excellent. close to the Pier, the restaurants, shopping, etc. Also to the beach for early morning walks,

Plussat: I liked very much the location at the first place, the room was good, and actually we enjoyed staying at your hotel.

Plussat: Very good situation

Miinukset: I prefered pay less for the room and not receive a brekfast as we received there... very strange for european people!!

Plussat: The hotel and guest rooms were clean and tidy. The staff were very courteous.

Miinukset: The hotel charged guests for parking their vehicles.

Plussat: Beautiful view

Miinukset: Room more upper at the hotel

Plussat: location was great!

Miinukset:

Plussat: The fact that the hotel is across the road from a wonderful beach

Miinukset: The furniture is fairly dated and tatty. The decor could do with a good overhaul considering the price you have to pay. You certainly pay for the location.

Plussat: i think it was expensive for a 3 star hotel!

Miinukset:

Plussat: Service, pool distance to the pier and our room was very nice

Miinukset: Everything was great just a bummer that they were going through renovations

Miinukset: The renovations going on.

Plussat: Room was nice. People were nice.

Miinukset: Under construction!!!! Lots of noise. no warning and no restaurant. Long walk to any food. Misrepresented location. Valet parking only and parking was $39 per day, also not disclosed. And overcharged for stay.

Plussat: How the staff kept smiling

Miinukset: It shouldn't be open. The building works noise, dust and nuisance is appalling. The room was not what I booked and smelled bad.

Plussat: Size of room

Miinukset: It’s under construction which was not disclosed. Water shut offs, $40 valet parking only.

Plussat: Location was OK

Miinukset: They were going through renovation and it was a horrible experience working throughout the day. No water loud noises it was awful

Plussat: Location

Plussat: We were here for the LA Marathon, so it was close to the shuttle. It’s also walking distance to many bars and restaurants.

Miinukset: It’s under major construction right now, so it’s a little noisy and messy

Miinukset: The hotel was undergoing a compleate refurbishment. We needed to check out early as the water was turned off, the hotel was dusty with building work in progress throughout the hotel.

Plussat: NOTHING!

Miinukset: Hotel was under renovation. Nothing was open and we were not informed when making the booking. We were not allowed to cancel as we had pre paid. The rooms were so old and full of dust. We were also OVERCHARGED and hotel has not responded to us after almost two months.

Plussat: Staff are great. Rooms are lovely. Pool good size and clean.

Miinukset: There was loud construction work on during my stay. There was no water supply for large parts of the day and constant loud construction work. However, there was no warning about this when I booked or on the hotel's website, and rooms were still full price (which is expensive) despite the considerable inconveniences. There should be notice about this so one can choose to stay elsewhere, or a price reduction. So much chlorine in the (otherwise wonderful) pool that the color of my new swimsuit completely faded.

Miinukset: Musty smell in room, old hotel, does not seem well cared for. AM staff was rude at checkout. Would never stay here again.

Plussat: When we said that the overnight parking was too much, they gave us a discount.

Plussat: Location is great though not right on the beach—one block away. Staff was great and tried hard to please.

Miinukset: Entire hotel needs serious updating. Renovation long overdue. Position of pool limits ability to get sun (blocked by buildings).

Plussat: The location was good. A beautiful hotel. Staff were first class

Miinukset: Did not like you had to pay for WiFi unless you were a member of Marriott. All the hotels I have stayed WiFi is free

Plussat: The front desk’s receptionists are extra nice and helpful, they made us feel welcome. I rarely leave comment but they deserved to be mentioned. The valet service is great too. The room feels clean as well.

Plussat: Was just what we needed after a 14 hour flight. We were treated like we were the only guests in the hotel... just great hospitality, wonderful facility and convenient location. Would stay there again and recommend it to anyone.

Miinukset: Didn't get a chance to take advantage of all that there hotel had to offer. Wish we could have stayed longer.

Plussat: Very nice property and good location

Miinukset: Doors were very loud when closed!!!!

Plussat: Sijainti oli erinomainen. Hotellilta sain lainaan rantavarusteita (tuoleja, rantavarjoja, pyyhkeitä ja lapille uimaleluja). Aamiainen oli monipuolinen (ja kallis. Huoneen hintaan kuuluu aamiainen vain kahdelle, vaikka huoneessa yöpyy 4hlö).

Miinukset: Varattua huonetta ei saanut (sanoivat suoraan antaneensa sen toisille asiakkaille). Yrittivät tarjota tilalle paljon huonompia huoneita ilman parveketta ja merinäkymää, joiden takia olimme huoneen varanneet. Lopulta saimme huoneen parvekkeella ja merinäköalalla, mutta lapset joutuivat nukkumaan vuodesohvassa ja saimme huoneen vasta noin klo 18. Valet parking ei toiminut. Ensimmäisenä iltana toivat meille jonkun toisen auton ja seuraavana iltana, kun saavuimme taxilla hotellille, oli meidän auto hotellin edessä ovet auki ja meille kerrottiin, että respasta oli soitettu ja käsketty tuoda auto ulos. Kukaan ei tiennyt kenelle auto oli tuotu ja kauanko se oli ollut hotellin edessä lukitsemattomana. Näitä hyviteltiin naurettavan pienellä hinnan alennuksella.

Plussat: Location location location

Miinukset: Loved everything about it

Plussat:  

Miinukset:  

Plussat: We had an ocean view room, it was really comfortable and the gym was well equipped.

Plussat: The staff was very friendly and accommodating!

Miinukset: Property, decor, food & beverga and amenities are in need of a serious renovation. This is currently far from many other JW Marriott luxe experiences I have had.

Plussat: I love it, everything is super clean and rooms are exceptional i truly recommended

Miinukset: There was a weird smell, akin to a cheap casino, throughout the hotel for the duration of our stay. Other than that it was fine.

Plussat: I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.

Miinukset:

Plussat: Location

Miinukset: Would prefer queen or king size beds rather than double.

Miinukset: Free parking

Plussat: location and staff

Miinukset: $43 plus $5 tax a day to park,web site for hotel does not state cost ,just that they have parking and you assume it if included in room price.That is wrong !!

Plussat: The location of the hotel is great.

Miinukset: The staff was extremely unfriendly, unhelpful and overall felt like they were forced to even take care of simple requests...

Plussat: Location next to Santa Monica Pier

Miinukset: The hotel has no control over the bums sleeping and pissing outside the hotel. I put my shoes in a bag before I packed them away from the human filth in the street. At least the city washes that area for the tourist but go 2 block in land and gross.

Plussat: The only bonus of this room was that it was close to the beach .

Miinukset: I ended up paying 275.00 for a Thursday night in a glorified Motel 6. The parking garage elevator looked like it was ransacked and it was dirty. The card reader in the elevator didn't work well. It took several attempts. The lady at the front desk was rude and snippy. I was charged 30.00 to park but noticed after I was leaving that they had public parking for $10.00. Shouldn't the guest be charged less to park?? The room was like I said a glorified Motel 6. No microwave or fridge. The AC didn't work. They had to come up and fix it. We had to call twice until they finally came. The beds were small and they were so hard. I had to take Motrin the next morning cuz I tossed and turned all night. The pool was right next to the freeway. It was sooo loud. The Key kept malfunctioning. Had to get it reprogrammed twice. I tried to get into the laundry room to dry the kid's shorts and couldn't get in. The front desk said the keypad was dead. I will never syay at a Windham again and especially not that one. Even my 10 year old grandson said "Nama, this room isn't very nice" I suggest you stay somewhere else.

Plussat: . Good location.

Miinukset: Beds and pillows uncomfortable despite the room costing extra because it has memory foam mattress. Not worth the price.

Plussat: location

Miinukset: n/a

Plussat: I love how close it was to the beach also the pool was very nice.

Miinukset: They keys to enter the Elevator wouldn’t work at times it wasn’t convenient to wait a couple of minutes for the Elevator to work or the door for the room. Also breakfast was not included. The room was small but comfortable.

Plussat: The rooms are a lil out dated we didn’t have all the Amenities that we should of have for the price we paid ..

Miinukset: Does not face the ocean , no balconies and the facility was a lil out dated?

Plussat: Sijainti oli loistava, aivan Santa Monica Pierin vieressä. Lähellä ravintoloita ja ostoskeskus.

Miinukset: Toisten huoneiden äänet kuuluvat erittäin hyvin huoneisiin, tämä häiritsee nukkumista. Meiltä yritettiin laskuttaa 16 dollaria vesipulloista joita emme avanneet. Huoneiden siivous ei ollut järin huolellista (mm. Tekoripset olivat lattialla edellisen asukkaan jäljltä).

Plussat: Room is god

Miinukset: Front desk staff was atrocious

Miinukset: Big problem with the elevator....

Plussat: Location, friendly staff.

Miinukset: Very slow elevators were frustrating.

Plussat: This was an elegant hotel with wonderful service and perfectly located.

Plussat: Well- appointed room, good location, nice staff

Miinukset: resort fee was charged, but hotel does not have any resort amenities - no pool, spa, outdoor space

Plussat: Nice enough, but there was a serious problem with noise and. The staff made no attempt and showed no ability to correct the problem. It was a terrible hotel stay.

Miinukset: On the 17th floor, there's a serious noise problem -- but the staff did nothing to correct the problem and I could not sleep the entire night.

Plussat: Modernity Cleanliness

Miinukset: No pool!!!! No refrigerator at room As many hotels today you pay for 24 hrs and received less: Check in 4pm, check out 11am!

Plussat: Breakfast was good but quite expensive. Room is very good with very nice interior, a lot of space, super comfortable beds. Hotel staff was responsive when I asked about room upgrade.

Miinukset: I was disturbed three times before checkout. Would recommend to be less intrusive.

Plussat: The hotel was beautiful in a very convenient location. The staff were extremely helpful. I would absolutely recommend this hotel.

Plussat: Close to the beach

Miinukset: Even though check in was 3pm, the room was not ready,however,they expect you to check out right on time (they did give us a 1 hour free extension). They would allow later check paid checkout and I believe that's the reason our room was not ready on time.

Plussat: The overall look of the room was fresh, modern and neat. The breakfast was really good. The view from the breakfast room a is outstanding.

Miinukset: Our room was very close to the elavator. The noise coming from the elevator doors in the middle of the night was unbearable. The room doors also need a better sound proof. Couldn't get a decent sleep for the whole stay. The vallet parking fee for 55 usd per night is too much.

Plussat: Great location and hi tech rooms

Miinukset: Little too pricey

Plussat: Excellent customer service, very clean, sophisticated. Easy walk to beach AND shopping.

Miinukset: Only one elevator was working

Plussat: Location and rooms , great breakfast too, checking out at 12

Miinukset: We were on a really busy street , better ask for the rooms looking up the patio/ garage entry Breakfast until 9:30 is a little bit early

Plussat: Great price for the location. Parking garage was free with in and out privileges. It was very clean and well maintained.

Miinukset: The continental breaksfast did not have protein options, it was all carbs.

Plussat: Good quality room/amenities in room for lower price range ... as well as complimentary underground parking with card-key-safe elevator

Miinukset: Inconvenience of no currently available restaurant; it's in renovation mode.

Plussat: Parking and easy check in

Miinukset: Location not walkable to down town. No free breakfast. The recommended breakfast next door An rip off over price and below value breakfast.

Plussat: Security- underground parking, breakfast, location, surrounding restaurants, cleanliness We were traveling Route 66 and this hotel was on the route.

Plussat: it was nice and clean

Miinukset: the wifi flat didn't work, and i got no 4g/lte in the room. the room smelled like mildew

Plussat: Clean room and good location

Miinukset: Breakfast was so so. Coffee was good.

Plussat: Booked this hotel last minute & was very happy with our stay. We were trying to find something closer to Santa Monica Pier for less $$ & family friendly but this worked out perfectly. The bus stop was on the corner so this made getting to the pier easy!

Miinukset: We had a room close to the street so sirens & traffic was loud.

Plussat: The staff was nice and informational. Everything was clean. There was easy access to parking.

Miinukset: The rooms were a little small but still a good Price for last minute

Plussat: Close to hospital

Plussat: Clean Room, comfortable bed, and room was updated room. Hand sanitizers were available and staff followed guidelines.

Plussat: Free parking.

Miinukset: The lighting in the room was very poor. It was impossible to read while not in bed. The light on the headboard was great but useless for me. The room was not comfortable or homey.

Plussat: Great location, quite dated but perfectly good!

Miinukset: Brown paint

Plussat: Staff. Location.

Miinukset: Room. No refrigerator. Smell.

Plussat: The location was fantastic, great service from staff , a basic breakfast ( which was gr8). Clean and quiet , comfortable beds etc etc . Will stay there again when in L.A.

Miinukset: Old fashioned wood ( stylish at the time )

Plussat: Staff was friendly and helpful. Proximity to the promenade and the beach was great. But hard to enjoy without sleep.

Miinukset: The place is run down. Old furniture and mattresses. And really felt like the furniture didn't really fit in the rooms. Why is there a footboard on the bed that sticks out 8 inches at chin height? And the NOISE. Downtown Santa Monica is loud. I expected some noise. They put us right above the alley backed up against a bar. So party until 2 am, then delivery trucks at 6 am. So only a 4-hour window for sleep. And the walls and windows are old and have not been updated, so they are thin and do nothing to block out noise. The pillows were also old and lumpy. And the bed was too small for the room.

Plussat: Complimentary morning coffee service

Plussat: It was nice and clean. Staff was extremely friendly. Made for a nice stay.

Miinukset: Room were a bit small however nice and clean. It was definitely loud on the street side.

Miinukset: On Sunday 8 March, I ran the marathon, I arrived at the hotel at 1152 am and was no longer allowed to shower, taking care of me in very bad ways. Before booking the accommodation I told them that ask them that I estimated would arrive about 1200 am more or less and that if they would let me shower and they told me YES! So I checked out in the morning (they recommend me) before going for a run and leaving the bags downstairs better but that I could then take a shower in my bedroom O maybe in another one. I arrived 1152 am, and they didnt let me take shower! Still having 8 minutes. At 1230 there were still people leaving their rooms. Next year I will return I won't stay in this hotel., more I will recommend to my friends that do not go and usually go quite a lot for work in this area.

Plussat: This hotel was walking distance to the beach and restaurants. We didn't need the car once we parked it.

Miinukset: We had an inner room over an inner terrace overlooking the air conditioning equipments standing on that terrace. The noise was like being standing next to a high way on rush hour. Aweful. The only remedy we received was 25 USD (the vallet parking) altgough the room was substantially high priced but bedinitely not worrh it! And the stuff could not give us any other remedy as we had to wait for next Monday (after 3 days) for the manager to come ... and we were leaving the next morning!

Plussat: Sijainti hyvä tarpeisiimme. Ihan perus ystävällinen henkilökunta.

Miinukset: Huone ei vastannut odotuksia. Oli melko tunkkainen ja melko ahdas.

Plussat: The staff was very friendly and helpful. The location was great, not too far from the pier and very close to the Promenade.

Miinukset: For the price we paid for the room, the parking should have been included. The lobby was beautiful, but it seemed as though it was just a ruse as the rooms and the rest of the hotel was not upkept very well.

Plussat: Great location down town and close to the beach

Miinukset: WiFi was very slow and difficult to connect to

Plussat: The staff was AMAZING! They helped in ways I've never experienced and were overall very professional and cared about the experience we received.

Miinukset: Considering the pandemic I thought it'd be just a little cheaper but otherwise still good value.

Plussat: Clean

Miinukset: No microwave

Plussat: Location and staff

Miinukset: Kitchen was being renovated. Breakfast provided was weak an$ lacked variety. Too much pastries.

Plussat: Staff was extremely friendly and responsive. We visited during the corona virus shut down, so they weren't able to provide the normal breakfast buffet, but we could get takeout or delivery food and sit in the downstairs lounge. Lounge was very nice and reminded me of a cute European boutique hotel. Location was great and we did take advantage of the complimentary bicycles and took them down the street to see the ocean and 3rd Street Promenade. Staff was wearing masks at all times and we felt that they were taking the virus and possibility of transmission very seriously. Took advantage of the Tesla charger in the garage.

Miinukset: Aside from not getting the included breakfast buffet due to the coronavirus restrictions, there really wasn't anything we didn't like.

Plussat: Next to St. Johns Med Ctr for a procedure. It was convenient for us and the place was nice. Great little hotel and good breakfast.

Miinukset: Needed a little more cleaning in the rooms

Plussat: Nice boutique hotel, comfortable room that was very clean. I liked having a small balcony and the option of a car service to places nearby (did not use) because the beach is a long (20+ block) walk. The description in a "residential neighborhood" does reflect its quiet setting. At check in, it was mentioned that outside seating was spaced for social distancing.

Miinukset: The staff was professional and pleasant but I thought they could have done a better job of letting me know what to expect with the coronavirus protocols -- there was no breakfast (yet it is still mentioned as a "perk" in the price) and no housekeeping (which is probably upon request only). Both are completely understandable but it would have been good to have known the specifics at check in.

Plussat: Staff were extremely friendly and very helpful

Miinukset: No pool

Plussat: Everything was amazing staff exceptional

Plussat: Tesla charger

Miinukset: Charged for free breakfast which I did not have.

Plussat: Everything.

Miinukset: No

Plussat: This hotel is in a quiet area. The included breakfast is good. All of the staff was friendly and helpful. This was our second stay there.

Miinukset: The bed pillows were sooo soft that we had to buy some to sleep better on our second night there.

Plussat: location

Miinukset: Their wifi did not work. They said they couldn't do anything about it until the following morning. I was unfortunately leaving the next morning and it didn't help me. I needed the wifi to prepare for a meeting that morning.

Plussat: absolutely love this hotel!!!

Plussat: The room was amazing.

Miinukset: I liked everything about my stay.

Plussat: Due to curfew we were stuck in the area and it was the fastest, safest place to stay. It was affordable and extremely clean.

Plussat: Usually the breakfast is excellent here however do not covid-19 restrictions they offered a bag in the morning with a bottle of water and apple a granola bar in an option to get a cup of coffee. I thought they could do a lot better than this considering the most of the time they offer bagels pancakes yogurts etc etc if they have to do a grab-and-go breakfast they could have offered in the grab-and-go bag things like I just explain to you that they normally offer it just a minute ago style the bag was minimal and definitely not up to par.

Miinukset: Overall the cleanliness of the place is excellent when I first arrived the first room that I put me and smelled like cigarettes I called the front desk the immediately switch me rooms to actually a larger room and it was just like I remembered it to be when I had stayed there before it completely clean large kitchen bathroom with awesome bath & body works products for shampoo and conditioner and body lotion which I absolutely love so that was great cleanliness is excellent here within.

Plussat: I loved the room! I liked that there was no carpet (we booked the king room with a jacuzzi), it smelled and was very clean, nicely decorated and loved the mirror in the restroom. The staff was very kind also.

Miinukset: I didn’t like how close it was to the main road, hearing cars pass isn’t fun when you’re trying to sleep but can’t. And also how thin the walls are. We were able to hear our neighbors both upstairs constantly walking back and fourth and the ceiling would squeak.

Plussat: Customer service rooms

Miinukset: Stay was great nothing not to like about the property

Miinukset: The carpet is not clean

Plussat: Aamiainen sisältyi huoneen hintaan ja oli maukas ja yksinkertaisuudessaan täysin riittävä ja hyvänlaatuinen, itsepalvelu tyyppinen.

Miinukset: ...

Plussat: Nice area quite, near the beach. I had the corner room which was the biggest. The only thing that I didn’t really like was the bed but overall I would come back, but could use extra pillow next time.

Plussat: The maintenance man working days was awesome I had a over weight bag he helped me with plus a issue in my room which was solved by him Thanks

Plussat: Reasonable price for a night in Santa Monica. Easy to access the pier and 3rd street promenade by the Big Blue Bus for $1.25. Directly next to Trader Joe’s and a few blocks from Sbux.

Miinukset: Location is a bit far from tourist attractions and is likely better for people with a car. Hotel layout is 3 separate buildings, not really an issue but have to walk down to go to the continental breakfast or to grab coffee/check-out.

Plussat: Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.

Plussat: Staff is very friendly!

Plussat: Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean.

Miinukset: Not enough coffee. Wifi too slow.

Plussat: The Bed

Miinukset: Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.

Plussat: Location

Miinukset: The layout of the hotel

Plussat: friendly staff, clean room with fridge

Miinukset: no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.

Plussat: Quiet and useful location.Very helpful staff. Very good breakfast.

Miinukset:

Plussat: The Desk Staff was helpful and exceptional

Miinukset: If a pool cannot be added a public spa would be great

Plussat: Everyone I encountered who worked at the hotel was fantastic. Very nice, very helpful.

Miinukset:

Plussat: the hotel was good value for money and the staff were outstanding which compensated for the fact that is was further from the Santa Monica beach area than we anticipated

Miinukset: the area around the hotel had nothing to offer

Plussat: breakfeast

Plussat: I made a special request to have my room extra clean due to health problems and the staff accommodated me. The room was exceptionally clean! We were put in an area of the hotel that was very quiet and comfortable. The breakfast was good too.

Miinukset: No nothing.

Plussat: The room was accommodating and comfy.

Miinukset: The parking was sparse and we did not think our car was safe... the spaces were too close together, do not know if there was security guard walking the parking lot...

Plussat: It was close to my family member house

Miinukset: Room smelled. Staff was rude.

Plussat: Room was clean upon arrival.

Miinukset: The Room has very musty smell. Couldn't get garbage emptied or dirty towels removed from room even after I hung service sign on door, towels were placed on dresser top but none of the dirty towels were removed

Plussat: Amazing I had to stay an extra day

Plussat: We liked our room location ,that we were able to swim. Enjoy being able to have family suite since we have 5 grandkids. Staff was friendly and courteous.

Miinukset: I will like it when you start having full breakfast again.

Plussat: The room was new and updated. The beds were comfortable.

Miinukset: The Location and the pool was closed and limited breakfast due to the COVID-19 coronavirus.

Plussat: The beds were so comfortable! I reserved two rooms and requested they be next to each other so the woman upgraded me for free to fulfill my request! About a 5 min drive from the beach so saved alot of money instead of staying right on the beach.

Miinukset: I wish they could of had a setup where we could of got the full breakfast. I understand because of the virus it was limited but I would of liked more then cereal, a mini muffin and banana.

Plussat: The room and the location

Miinukset: Very dated and expensive for what it was

Plussat: Location perfect for my needs. Comfortable and quiet. Excellent water flow in the shower. A decent breakfast included. Welcoming, helpful staff. Pretty good WiFi.

Miinukset: Air flow in the room .

Plussat: Not that far from beach

Miinukset: There was no ac and room smelt weird people fighting in parking lot

Plussat: Located near liquor stores and food establishments

Miinukset: Not enough lounge chairs....

Plussat: Parked right out the door ! Loved it. Clean and cozy and newly renovated. Walked to Mel’s Diner

Plussat: Great location!

Miinukset: no problems

Plussat: Clean, friendly, and a great location

Miinukset: The shower needed more pressure

Plussat: Siisti. Lähellä rantaa ja Santa Monican keskustaa. Todella ystävällinen henkilökunta.

Plussat: Erittäin siisti ja kadun liikenteestä huolimatta rauhallinen. Kävelymatkan päässä Pieristä. Kahvia sai ympäri vuorokauden respasta.

Miinukset: -

Plussat: Walking distance to the Santa Monica pier and reasonably priced.

Plussat: The staff was so nice!

Miinukset: No air conditioning

Plussat: Siisti huone, mukava sänky ja mukava henkilökunta

Plussat: Clean

Miinukset: No a.c

Plussat: Close to the beach close to shopping centers restaurants and facility is nice clean.

Miinukset: The room was a double bed but the shower was not clean there was hair in and around the tub and when we took out the garbage from the garbage can there was trash underneath the bag the the previous persons that were there overall I don’t think the room was cleaned properly.. they didn’t come to clean our room either no extra towels I don’t know if we were supposed to ask for them.. it was an ok stay but staff could do better to maintain the rooms clean and check them before others check in.

Plussat: I stayed at the motel at nights, since I was very busy travelling around the area for business

Plussat: The position, the bus to the Lax Airport. Safety location, close to Santa Monica Pier (10 minutes walk)

Plussat: The only thing I liked about your motel was the staff. They were very helpfull and understanding.

Miinukset: I did not like my stay at Santa Monica Motel. We got a dirty room and I got fleabites from sleeping in the bed in my room. I had to go to the doctor when I came home.

Plussat: It was fairly close to the beach, in a not terrible area.

Miinukset: This motel looked like it had been through a hurricane. Holes in the walls, curtains that didn't fit the windows.dirty floors.

Plussat: That it was near to the beach & it has free wifi.

Miinukset: I didn't feel particularly secure as a single female. The bathroom could do with a lick of paint. I have stayed in nicer, cleaner places for less in Santa Monica.

Plussat: close to santa monica beach

Miinukset: room old, bathroom not in perfect state. price too high compared with comfort and services

Plussat: It had free parking and was near the beach.

Miinukset: Stains on windows and crusty curtains. Bit basic and old wash facilities.