Santa Monica hotellia

Plussat: vintage style , very confortable ! staff is very profesional .

Miinukset: Vintage style , a little bit noisy ( shower of the neightbout was hearable)

Plussat: The staff were great as usual and helpful at all times.

Plussat: In a region where a lot of the hotels can feel pretentious, this laid-back relaxed atmosphere was very welcoming!

Miinukset: It's located on a very busy street, very near a major intersection of the PCH.

Plussat: The staff was very helpful The common areas were comfortable The cookies at welcoming

Miinukset: The very small room & small grounds. The breakfast average & the appetizers appeared to be from Costco.

Plussat: Everthing: Maureen lovely Rooms and all hous beautiful Park place Sun umbrellas and beach towels for guests Wine and cheese time Cakes home made Bikes Close to beach with small sharks

Miinukset: We stayed for week and will be better larger room Breakfasts only sweet but omelet wasn't tasty

Plussat: I love the homemade cookies and sweet meeting card.

Plussat: The staff were so friendly and helpful. Really nice touches with home made baking and music on.

Miinukset: Nothing really but it is a fair walk along to central Santa Monica and the pier.

Plussat: Very nice, and very accommodating for an early check-in.

Plussat: The staff were very friendly and pleasant. The entire public area was furnished wonderfully. The room was beautiful It is close to the ocean

Miinukset: The bed was a little too soft for me Limited TV Channels

Plussat: Location and staff

Miinukset: Kitchen was being renovated. Breakfast provided was weak an$ lacked variety. Too much pastries.

Plussat: Free wifi, staff was pleasant,

Miinukset: Our room wasn't ready at 5pm... check in is at 3, we arrived at 5 and had to wait 20 minutes for our room to be ready. Complimentary breakfast was nothing special, dry pastries and coffee.

Plussat: Everything was perfect! I checked in and was not happy about the room - it was noisy as facing the inside where they play music during the day. They promptly changed it to a room on the back which was a dream! I could hear crickets during the night - so nice!! and everything was perfect. Bed is really comfy and I really appreciate the Occitane products in the toilet, they smell super nice :)

Miinukset: All good!!

Plussat: Small and modern

Miinukset: The front desk person was so clueless and often just confused with simple questions (Kitchen was closed so asked if anything nearby and had not a clue). A/C was very loud in the rooms. Woke me up many times throughout the night.

Plussat: Aamiainen "amerikkalaiseksi" erittäinkin runsas ja monipuolinen, tilavat huoneet, keskikokoinen ja siisti hotelli, omalla autolla liikuttaessa hyvä sijainti, mukava ja ystävällinen henkilökunta.

Miinukset: Kokolattiamatot (hienoinen pöly), autopaikoituksen hinta, hieman vanhahtava sisustus, kovaääninen ilmastointi/lämmitys. Hyviä ruokapaikkoja ei aivan lähistöltä löydy (kävelymatkan päästä). Lähimmät hyvät ravintolat ja kahvilat Santa Monica beachin lähellä (Ocean Boulevard).

Plussat: Nice location , nice services , nice bed

Miinukset: When we checked out we saw an occupancy tax rate on the bill for services they mentioned were for free (breakfast, happy hour). Sounded weird to me. Rate wasn’t that high so nothing extremely relevant (and services were extremely good) but lacked a little bit of transparency in my opinion. Apart from that everything perfect and we loved the place .

Plussat: Staff were extremely friendly and very helpful

Miinukset: No pool

Plussat: Highlights: Mr Hugo and Mr Enrique were the best! Hugo was very attentive/ thoughtful. He definitely made my experience better- especially one day that I was sick. Matthew and Nick (front desk) were also nice and polite. Congratulations to all of them and to the HR department for hiring such service-oriented people.

Miinukset: Overall: Breakfast: somehow limited and same options every day. In room dining: poor offer. Place and surroundings: the hotel itself has nice common spaces, but it’s placed in a desolated spot near by clinics and a funerary. Transportation: bus one block away. Hotel’s Tesla was not available most of the time- limited use. Personal experience: I checked-in late because my flight was delayed. They gave me the worse room and not what I booked. It was facing an alley-VERY noisy in the early morning since trucks load and unload things there- and had a communicating door to other room-. I requested a change and said no other room were available. Then I went again to front desk once I found my original booking and expecting to talk to the manager... And Oh! They did find some better rooms then! The change was definitely better. Type of Guests: polite, varied, good. *In summary: I’ll say though you can find a better place in Santa Monica -especially since Ambrose is not cheap at all- this hotel offers the pros of a boutique facility and the environment is quiet, allowing guests to rest or undertake medical treatments in the hospital near by. The hosts and other employees are kind. * Recommendations: Dine out. Pay Uber. Don’t ever ask for a small room. Beware of rooms facing the alley. Rest! Enjoy Santa Monica!

Plussat: Everything.

Miinukset: No

Plussat: This hotel is in a quiet area. The included breakfast is good. All of the staff was friendly and helpful. This was our second stay there.

Miinukset: The bed pillows were sooo soft that we had to buy some to sleep better on our second night there.

Plussat: Location away from the centre of Santa Monica was fine as we wanted a bit of walking and found plenty of nice places not far away. Our room was very nicely fitted out and was really spacious. All amenities and fittings were of high quality.

Miinukset: We arrived very early on check-in day and didn't feel a big effort was made to get us into a room earlier than standard time or keep us posted on progress with room cleaning.

Plussat: The staff has great customer service and very friendly. The room is very nice and the hotel as the best location.

Miinukset: N/A

Plussat: This was an elegant hotel with wonderful service and perfectly located.

Plussat: Perfect location, great view.

Plussat: Great breakfast in the Penthouse resturaunt - affordable and super yummy. Great coffee. The rooms have been recently updated and were absolutely divine.

Plussat: Well- appointed room, good location, nice staff

Miinukset: resort fee was charged, but hotel does not have any resort amenities - no pool, spa, outdoor space

Miinukset: The restaurant closing and having no dining options outside of room service.

Plussat: The location is superp, right next to Santa Monica beach.

Plussat: Nice enough, but there was a serious problem with noise and. The staff made no attempt and showed no ability to correct the problem. It was a terrible hotel stay.

Miinukset: On the 17th floor, there's a serious noise problem -- but the staff did nothing to correct the problem and I could not sleep the entire night.

Plussat: Loved the room, great view from the 14th floor! Comfortable, clean rooms and great service. The breakfast and the room service choices were really good. Tip: get a room on a higher floor for the view and to avoid traffic noise.

Miinukset: Nothing

Plussat: The hotel was beautiful in a very convenient location. The staff were extremely helpful. I would absolutely recommend this hotel.

Plussat: The Huntley is a beautiful hotel, with a fine restaurant, great location and clean rooms. The valet parking is pricey but well-executed. I don’t like the additional $20 fee that is racked on because of WIFI/amenities. All hotels have these, not all charge a fee like this... it is an unfair pricing strategy and left a bad taste.

Miinukset: Booked for an Ocean View Room. You could technically see the Ocean from the room, but it faced towards other buildings and not the Ocean. They have a 12 pm checkout which is great, especially when you have a later flight, they cancelled our room keys before we had checked out with our stuff still in the room after we had breakfast. As a guest that is not a great feeling and it is inconvenient.

Plussat: Great location and hi tech rooms

Miinukset: Little too pricey

Plussat: Excellent customer service, very clean, sophisticated. Easy walk to beach AND shopping.

Miinukset: Only one elevator was working

Plussat: Nice location and very clean

Miinukset: We booked King bed rooms. When we got here the only rooms available were two double beds. Tiny beds

Plussat: Friendly staff

Miinukset: None

Plussat: Location location location

Miinukset: Loved everything about it

Plussat: It was the little things, they have attention to detail which won me over.

Miinukset: Whenever I was at the desk there was only one person there, but they were polite and helpful.

Plussat: Fantastic property and amazing staff. Beautiful building with well appointed rooms. Very short walk to the beach, pier, and main shopping/eating areas.

Plussat: The location

Miinukset: The room was a bit expensive and did not include breakfast

Plussat: nothing

Miinukset: we were given an upgrade but when we came to room there was nothing promised: no balcony, beds queen instead double, no water in room. we complain, nothing was done. this is very disappointing considering it’s mariott and price of hotel.

Plussat: Sijainti oli erinomainen. Hotellilta sain lainaan rantavarusteita (tuoleja, rantavarjoja, pyyhkeitä ja lapille uimaleluja). Aamiainen oli monipuolinen (ja kallis. Huoneen hintaan kuuluu aamiainen vain kahdelle, vaikka huoneessa yöpyy 4hlö).

Miinukset: Varattua huonetta ei saanut (sanoivat suoraan antaneensa sen toisille asiakkaille). Yrittivät tarjota tilalle paljon huonompia huoneita ilman parveketta ja merinäkymää, joiden takia olimme huoneen varanneet. Lopulta saimme huoneen parvekkeella ja merinäköalalla, mutta lapset joutuivat nukkumaan vuodesohvassa ja saimme huoneen vasta noin klo 18. Valet parking ei toiminut. Ensimmäisenä iltana toivat meille jonkun toisen auton ja seuraavana iltana, kun saavuimme taxilla hotellille, oli meidän auto hotellin edessä ovet auki ja meille kerrottiin, että respasta oli soitettu ja käsketty tuoda auto ulos. Kukaan ei tiennyt kenelle auto oli tuotu ja kauanko se oli ollut hotellin edessä lukitsemattomana. Näitä hyviteltiin naurettavan pienellä hinnan alennuksella.

Plussat: Location was excellent.

Miinukset: We were put on the 3rd floor which was under a complete construction remodel. We were extremely tired from several days of travel and was looking forward to sleeping in. At 7 am, we were woken by very loud workers with power tools and sanding .

Miinukset: Front desk took 30min+ to only deliver a wine opener

Plussat:  

Miinukset:  

Miinukset: There was a weird smell, akin to a cheap casino, throughout the hotel for the duration of our stay. Other than that it was fine.

Plussat: This is our second stay at the Loews. It's such a beautiful hotel. Great size rooms and beautiful view from the massive glass windows overlooking the ocean. Great gym and magnificent pool. Great for a late drink by the fires in the tables.

Miinukset: Didn't stay long enough

Plussat: Our waiter, Damian, on Saturday was great. Everyone was friendly and helpful.

Miinukset: The bed wasn’t very comfortable.

Plussat: This hotel is gorgeous and right on the beach. Location to the pier is great. Staff were amazing and very helpful. Would defiantly stay here again and I would recommend the hotel. There restaurants are perfect to watch the sunset by the fire pit , which we loved! The hotel also knew it was my birthday and left a special gift in our room, it made my day! All round perfect stay!

Miinukset: Valet fees were a little to high, but worth to suck it up as we new our car was safe because parking in Santa Monica is a nightmare.

Plussat: Good room, great view

Miinukset: Someone from another room was smoking marijuana and the smell came into our room.. This was not good as I had children with me.

Plussat: Lokaatio on huippu. Lyhyt matka kaikkialle. Santa Monica ja Venicen ulkoilualueet huippuluokkaa sekä rannat.

Miinukset: Hinta 2:lta noin 800 vrk on hivenen kova hinta. Hinta sisältää yöpymisen, aamiaiset ja pari dinneriä. Tosin olimme paikalla 25.8 eteenpäin, joten huippusesonkien loppu oli meneillään.

Plussat: Excellent service, beautiful hotel, great location

Miinukset: No

Plussat: Tyylikäs ,siisti ja huikea sijainti lähellä rantaa.Hyvä kuntosali,saunat ja allasalue varsin mukava.Kuntosalin ja palvelupisteen henkilökunta erittäin ystävällistä.

Miinukset: Vastaanoton henkilö kunta varsin ynseää ja tylyä.Laski koko hotellin arvosanaa selkeästi.Tämän tasoisessa hotellissa asenteen pitäisi olla aivan eritasoista, tästä jäi huono maku.

Plussat: Erinomainen kokonaisuus. Tasokas kuntosali ja allastilat. Samoin ravintola-tilat ulkona ja sisällä.

Plussat: Hotellin sijainti näkymät uima-altaalta olivat loistavia.

Miinukset: Uima-altaalle tuli varjo jo aikaisin iltapäiväällä.

Plussat: Nice ocean front location only a short walking distance to the pier. staff very attentive.

Miinukset: there should be a buffet option for breakfast.

Plussat: Location on the Beach

Plussat: Hieno paikka sijainniltaan, aivan rannalla. Siisti huone, skandinaavinen. Kaksi queensize sänkyä johon nelihenkinen perhe mahtui majoittumaan.

Miinukset: Hieman epäystävällinen palvelu vastaanotossa mutta ravintolan henkilökunta oli ystävällistä ja ammattitaitoista.

Plussat: The Hotel is ultra modern, very clean and comfortable. The staff are very attentive, friendly and very helpful attending to every request. Our room was fabulous with a front view to the Santa Monica Pier and the Pacific Ocean. It is very clean and comfortable. Location is fabulous. Across the road to the Pier and Beach. There are plenty of Restaurants nearby for all meals. Close to shops.

Plussat: Everything

Miinukset: Nothing

Plussat: The location was good except that there was no beach access close by.

Miinukset: The 4th floor hallway smelled bad.

Plussat: location

Miinukset: Charged non-optional $25 + tax per night "destination fee" upon arrival that supposedly included basic things a 4 star hotel would include (coffee in lobby, terrible welcome drink, etc.)... felt like Frontier Airlines. Won't say there again.

Plussat: Location

Miinukset: The noise outside. There was a protest going on for a few early mornings

Plussat: The staff was welcoming and efficient.

Miinukset: The staff at breakfast wasn’t very friendly.

Plussat: Personnel was great (reception & concierge), location right across the street from the beach in the hart of Santa Monica. Room is OK if you ensure you have some view on the pool. The hot tub is nice to relax in after a long day work with view towards the beach.

Miinukset: The matrasses (I tried 2 rooms) are far too soft causing me to lay in a u-form (= back pain), alarm clock cannot be dimmed/unplugged (= room remains light during the night), pool looks great on pictures but is only 5 meters long (= no swimming), spare bed is hard as a plank (= no alternative to main bed). Somehow some people do not like the Shore hotel as every day protests took place in front of it, shouting/ singing towards the hotel with & without a speaker at 7AM and 5PM.

Plussat: Ocean Front Location is the only reason to stay here. So many better luxury options in SMO for less $$$$. This is the classic model of cool looking design hotel with limited practical forethought in terms of layout, amenities or service.

Miinukset: Rate+destination fee+ $45 guest parking=outrageous. "Bar" was a bad afterthought 80's banquet room. To get to my room I had to lug my bags down a hall, up an elevator, across a bridge, down an elevator to a weird hall next to corporate offices. Bad form.

Plussat: The location to the pier was ideal.

Miinukset: The parking was very inconvenient and expensive. The hotel did not have crib sheets when offering infant cribs. My child had to sleep on a plastic mat without sheets No welcome drink as advertised Lots of homeless people Protestors about hotel outsid

Plussat: The view from the window is phenomenal, the staff was very welcoming.

Miinukset: ants all over the sink.

Plussat: Very clean and modern hotel with freadly staff

Plussat: Super clean and rooms updated. Very nice location

Miinukset: Not the hotel's fault but they had to have security for everything as Santa Monica has a lot of indigent people roaming the streets.

Plussat: Great location, comfortable rooms

Miinukset: Mixed experience with staff, part of the team extremely friendly but one particular person at the reception desk quite rude.

Miinukset: Bathroom a bit basic, shower not great

Plussat: Location and decor

Miinukset: Noisy air conditioner. Overpriced.

Plussat: The location is good - very close to the beach and restaurants

Miinukset: Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.

Plussat: Lovely, fresh interior. Friendly staff/

Miinukset: Our room was adjacent to the fitness center and someone was weight lifting (and dropping) heavy weights at 6:30 a.m. I thought gun shots were going off.

Plussat: Hotel facilities were nice, everything look clean and modern. Pillows at the room where amazing. Soft and big.

Miinukset: We stayed for 3 days, and 2 of them had private events at the pool/terrace area and no guest could use that area. It was very bad because we were looking forward on using the pool and coudnt do it 2 days.

Plussat: The hotel was conveniently located near the beach and restaurants.

Miinukset: Hotel rented out pool area for private Lincoln event so guests had no access to entire outdoor pool area for all of Saturday, which was a big appeal of this hotel. Rundown with duct tape on the hallway carpets. They overcharged me for a number of items.

Miinukset: Yes I asked for a cup of hot tea. They charged me $6 for it. I was paying $-- A night. Also, I asked for ice they never brought it for me. Very disappointing.

Plussat: love the Viceroy feel, decor and spaciousness. The bathroom was not quite as large as the Viceroy in Miami, but nice nonetheless. great water pressure too! the TV on the wall was massive, perhaps the largest I've ever seen in a hotel room.

Miinukset: Was quite surprised there is no coffee whatsoever in the room. While they offer 'free' coffee from an urn in the lobby to guests, you still have to get dressed and go down the elevator to get. Miami room had an espresso machine; that should be standard.

Plussat: I liked the friendly staff, the design of the gardens and pool. Good location.

Miinukset: There is no dog beach close by, so if you want to let your dog run free 'under voice control', or have a swim in the sea, you can't. The nearest dog beach is down on Long beach, so better to stay down there or at Huntington beach if you have a dog. At the entrance to the beach from The Viceroy Hotel there are no clear signs about dogs prohibited. The police are keen to prosecute and issue fines, rather than advise unwitting tourists in a friendly manner.

Plussat: Rooms are well thought out.

Miinukset: I wish that the cafe in the lobby would have more options.

Plussat: Very quiet and well appointed rooms. Nice pool area.

Miinukset: Difficult to get staff help after late arrival. Surcharge for 'coffee service' seems lame given hotel class.

Plussat: Great location. Clean and modern.

Plussat: Loved the wine tasting in the evening, location was fantastic!

Miinukset: Breakfast could have been better for the price of the room

Plussat: Siistit huoneet ja hyvä sijainti Santa Monicassa.

Miinukset: Aamupala ei ollut kummoinen, joka nautittiin kertakäyttöastioista.

Plussat: Friendly professional staff. Great breakfasts every morning with some variety each day. Safe and secure. Very clean, large rooms. Consistent quality Hampton Inn. The lady cleaning and helping around the breakfast area each morning was exceptional.

Miinukset: There was some construction noise across the street. Also the hotel is next to a public transit station, so I would hear the toots of the arrival horn regularly early morning and during the day from my room on the southwest side of the hotel.

Plussat: I liked the location.

Miinukset: We did not get the room we reserved. We booked a room with a balcony and were told those rooms were "oversold" and we would have a standard room. VERY disappointed. The rooms were clean, but not comfy. I was so glad we were not staying more than 1 night. All we had in the coffee basket was decaffeinated coffee that tasted like vinegar. The sugar and cream were stale and rock hard. There was not an extra blanket, so I was cold all night. The towels were small and thin. The breakfast was skimpy. We paid over $300 for a Motel 6 room. The only staff member that was pleasant was the housekeeper we saw in the hall. The location was good and within walking distance of Main Street and 3rd Street.

Plussat: The location is perfect, a couple of blocks from the Pier, one block from the promenade. Facilities are good, breakfast was good and they do take caution on security. Had everything I needed.

Miinukset: Hate it when there´s no bar in the room, not even water, but they did have at the reception.

Plussat: Safe, clean

Plussat: Great location, within walking distance to everything. Breakfast - there was quite a bit of choice Tea/coffee facilities downstairs was an added bonus.

Plussat: Sijainti oli mahtava, muuten ihan perushotelli.

Miinukset: Pieni hune perheelle.

Plussat: autohalli palvelupelasi todella hyvin. ja oli lähellä respaa. Ystävällisiä nuoria miehiä hoitamassa hommaa täys 10 pistettä

Miinukset: Aamiainen on ala-arvoisin mitä olen näin uudessa hotellissa saanut. Käytännössä munakokkelia ja leipää. tarjolla ei esimerkiksi ole leivän päälle mitään muuta kuin ylähuuli ja tämä on totta. Marmeladia löytyy kyllä jos siitä leivän päällä tykkää Katselin lapsiperheen isää kun se ihmetteli mitä lapsilleen antaisi. Tarjoilija toi jugurttia kun nekin olivat kuulemma hetkellisesti loppu. Banaaneja oli tarjolla. Astiat pääosin pahvisia!!

Plussat: The room are beautiful and spacious There’s a nice terrasse Breakfast is good Staff friendly Very secure

Miinukset: Nothing

Plussat: Siisti hotelli kävelymatkan päässä rannasta ja kauppakeskuksesta. Aamupala kuului hintaan. Se oli kohtalainen mutta tärkeimmät aamupalan osat löytyivät. Pieni uima-allasalue oli mukava.2x queensize sänkyyn mahtui 4 henkiin perhe nukkumaan.

Plussat: The staff was extremely helpful. Food was good. The Lounge was very inviting.

Miinukset: 1. Easy access should be made for carting luggage 2. Some rooms should be provided without carpet as i have dust allergy ; the stay was very challenging and eventually I ended up falling sick. 3. In today's day and age, i was surprised that adequate provision for electrical charging outlets / USB ports has not been made. There was no bedside storage. It was essentially a BOX without drawers!!

Plussat: Perfect location in a beautiful hotel. We got an upgrade to the Penthouse which was really nice ! We will come back if we stay in Santa Monica ! Highly recommended :-)

Plussat: We loved our stay at Palihouse. very spacious room, excellent bed, well equipped kitchen/dining and 2 walk in closets. Very well located, close to all but quite enough to have a good rest. We used the hotel bikes for a beautiful ride along the beach and to explore Venice.

Miinukset: The valet parking is too expansive 55$+10% tax for 1 night! When i asked for alternatives it felt like staff is holding back information. Here some tips for all travelers and Palihouse staff Just 300m (3rd street) away there is a small parking garage, max 20$ a day (downside the day rate ens at midnight and you cant pre pay for next day) I asked a parking officer, he told me that there is free parking from Montana ave (and the blocks behind), this is a 2 block/8 minute walk which i used and was very easy (little search for free parking slots). There is a great app ‘spot angels’ which gives you all public parking info, it even knows the street cleaning days!! Alternatively you can park also in the bigger parking garages around shopping area (you can leave your car overnights).

Plussat: The bed was comfortable and the rooms were pretty. It was nice to have a little kitchen.

Miinukset: Snotty management, understaffed, building in need of major repair, musty and dusty, no bellman, very few attendants at all for cars (valet is outrageously expensive) no help for bags or working elevator, just steep stairs to hoof it with your bags even after you mention it’s been a long international flight . No concierge, nobody on site but only one desk person to check in, nothing to eat off hours, never stayed in a hotel this expensive that didn’t offer complementary coffee even in the morning, the pipes make noise, the ac broke, the bath products are also skimpy for a hotel of this price, no turn down service at all cleaning staff leaves early and there’s no room service just candy. Santa Monica has beautiful well appointed hotels I’d recommend before this, the new Proper on 7 th is a delight, Shutters, The Huntley, Casa del Mar... This is a beautiful building, a historical landmark, with a lot of potential, which is clearly what they count on to hook you. Don’t be fooled, the manager spends his time being rude to guests and yelling at his small staff working overtime, he has no office so sits in the lobby staring making everyone uncomfortable rather than dealing with issues, it’s just a relief to leave and not worth the money, clearly is clearly on its way to ruin if it’s not managed better.

Plussat: The room was spacious with beautifully high windows, a luxurious bed and lots of space for suitcases and clothes to be parked out of sight . The lounge area was inviting with deep leather lounges and an open fire constantly burning. The bar is always open providing an excellent range. The gardens are beautifully landscaped and the whole hotel exudes quality and care.

Miinukset: The shower over the bath wasn't the easiest to use , with water ending up on the floor if the 2 shower curtains weren't completely closed.

Plussat: Comfortable beds, nice to have a kitchen, good location and pretty if not dusty and dated decor.

Miinukset: No bellman, no help with bags, no room service, overpriced mini bar, dusty and moldy, furniture so old and creamy, entire building was making sounds in they walls and pipes, plumbing and other maintenance issues badly in need of repair (it was so hot and everyone’s a/c was broken, nobody was ever around to help, management was offensive and rude. I used to walk by and admire the garden and this building, and it’s sad to see what’s becoming of a beloved historical land site. Clearly because of lazy management and lack of upkeep.

Plussat: Location. Breakfast. Space. Staff. EVERYTHING!

Miinukset: Struggling with cases up stairs/into life on arrival & departure. Air conditioning a bit touch n go!

Plussat: Good location, great service

Miinukset: Quite old and musty. The rooms felt quite damp and cold.

Plussat: 1. Location, 2. Friendless of staff, 3. Space of seating area at the room, 4. Breakfast, and Of course cleanness. Many thanks.

Miinukset: Room rate is very high. I mean, it is expensive!!

Plussat: Comfort, quality of service, interior design

Miinukset: Everything was perfect

Plussat: The amount of space in the room and how amazing the room was. Also the pool and subbed area was great!!

Miinukset: Not sure! It was all so amazing.

Plussat: Beautiful hotel, just redecorated. Spacious rooms, lovely pool and pool beds. Nice and attentive staff. Overall a great place to stay. Recommend it to couples or families with grown up kids. The location is perfect, bicycles available and valet parking. Loved it!

Miinukset: The light that stays on all night around the pool.

Plussat: Lovely big suite, gorgeous pool and nice restaurant.

Miinukset: No tea/coffee in the rooms (despite booking.com saying there was). Frustrating as was a family suite and families often can’t go out at night. Only option was room service - I got a cup of tea one night and it was $16USD which is outrageous

Plussat: The hotel is modern and chic, and after they get all the bugs worked out it will be an excellent hotel.

Miinukset: The hotel wasn't ready for prime time for our visit on 9/19/19. It has been open for a month, and it appears they didn't have sufficient shakedown for their opening. The elevators weren't working; the phone system wasn't working; the WiFi wasn't working; painting was still going on; there wasn't sufficient training for the front desk to provide concierge service. The in-room lighting system is horrible - one switch (not at the bed - turns on/off all lights in the room, including the bedside lamps (which cannot be turned off at the bed. All room lighting is low volt, which is almost certainly programmable from a common box in the electrical room, and when I called down to the desk to complain, I was told that 80% of the guests complain about this, and in this first month they haven't managed to get this corrected. All of these problems should have been corrected before they accepted their first paying guest.

Plussat: Location is great, overlooking the ocean. Staff members are so friendly. In short , it is a very good hotel.

Miinukset: Room rate is too high, really expensive.

Plussat: Perfect location with stunning ocean views and short stroll to the beach. Beautiful decor, huge beds and dangerously tempting mini bar. Staff all fantastic with lovely breakfasts. Also great history as it's where Stan Laurel lived before it was converted to a hotel.

Miinukset: Room temperature and lights controlled by iPad. All very cool and trendy but just a bit fiddly especially after you've raided the mini bar...

Plussat: The property is brand new, very stylish and done with a good taste. I would especially like to thank the hotel General Manager Anne, who was there at all times in person to address any request. All of the staff were doing their best to make our stay unforgettable.

Miinukset: I was a bit disappointed with the breakfast. I think the menu could be a bit broader and service a bit more attentive. I felt like the caffe was understaffed, so they could not serve at a proper pace.

Plussat: Everything! I loved this place. Great location, friendly and attentive staff, large room, beautiful decor, beach cruisers. I will be back!

Miinukset: Only complaint was the walls are thin and you can hear neighbors

Plussat: This hotel is stunning! I was upgraded to a beautiful suite - I was sorry I didnt have longer to enjoy it but would definitely like to stay again. The bed was super comfortable, loved the little touches like the complimentary books. The restaurant downstairs was lovely for dinner and the hotel staff very pleasant. Location wise its perfect, just across the road from the beach and a few mins walk to the pier and shopping on 3rd.

Miinukset: Charge for having minibar in room when it wasn't used I have never heard of that before..

Plussat: Staff

Miinukset: Price expensive

Plussat: Everything!

Miinukset: Nothing!

Plussat: Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).

Plussat: Amazing location, stunning views, beautiful hotel, and really friendly staff!

Miinukset: For the price, I was hoping for a slightly more luxurious room with a more unique touch but the location and the rest of the hotel made up for it!

Plussat: Loved the location, vibe, bikes and staff

Plussat: We loved the Bungalow! I highly recommend staying in a Bungalow instead of the regular hotel rooms at this property! The Bungalow was clean, charming and had a lovely patio! The hotel is very pet friendly! Our dog loved it!

Miinukset: Do not stay in the regular hotel rooms in the old building! We booked a King Room and hated it! The room was old and stinky with dated furniture. We ended up paying more and switching to the Bungalow.

Plussat: The general energy and presentation of the entre where a gigantic beautiful 150 year old tree holds space, the valet crew, the concierge, the lobby and bar, and the gym.

Miinukset: It's a really old building under the surface. I was surprised the electricity had no dimming, the heating was noisy as in the 70's... The neglecting of staff to attend to repairing my room where the vents were simply broken, was no less than bad.

Plussat: 위치만 좋은 호텔입니다

Miinukset: Except location, there are no good points. Compared to room pictures on the site, I really disappointed about room condition. In addition, when I was checking out, I felt hotel staff was very rude and unkind. I really don’t recommend this hotel.

Plussat: Staff and location is excellent.

Miinukset: Bed was not comfortable, it was too soft.

Plussat: Location, pool

Miinukset: False fire alarm, peeling tub, dripping shower, landscapers banging on window in the morning while trimming things, only pay on demand movies and additional fees. For a ---$+ one night stay i wouldn't recommend it or do it again. The staff was lovely thou

Miinukset: Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.

Plussat: Location and rooms , great breakfast too, checking out at 12

Miinukset: We were on a really busy street , better ask for the rooms looking up the patio/ garage entry Breakfast until 9:30 is a little bit early

Plussat: Great price for the location. Parking garage was free with in and out privileges. It was very clean and well maintained.

Miinukset: The continental breaksfast did not have protein options, it was all carbs.

Plussat: Good quality room/amenities in room for lower price range ... as well as complimentary underground parking with card-key-safe elevator

Miinukset: Inconvenience of no currently available restaurant; it's in renovation mode.

Plussat: Good beds Parking Close to public transport

Plussat: Booked this hotel last minute & was very happy with our stay. We were trying to find something closer to Santa Monica Pier for less $$ & family friendly but this worked out perfectly. The bus stop was on the corner so this made getting to the pier easy!

Miinukset: We had a room close to the street so sirens & traffic was loud.

Plussat: Staff - brilliant - very helpful Location Santa Monica Boulevard - left car in hotel car park and used Uber to get around Santa Monica. Highly recommend this hotel

Miinukset: Nothing!

Plussat: Room and staff

Miinukset: No restaurant or bar

Plussat: Lovely modern hotel, immaculately clean. Extremely comfortable rooms, the beds very comfortable. Free underground car parking We particularly liked the sun terrace ( not used much by other guests). Extremely helpful & courteous staff on the front desk. Breakfast adequate. Though, well replenished by the two members of staff each morning

Miinukset: Location- bit of a trek into Santa Monica, a good 30 min walk!!

Plussat: Great location. Transport at front door direct to Santa Monica which takes about 10 to 15 minutes and on to Venice. Great staff. Breakfast is continental and was satisfactory. Nice rooms.

Miinukset: Little far to walk to restaurants and bars.

Plussat: I liked it that the room had hardwood floors which really gave a very clean look to the room.

Miinukset: You kind of need to take the car to get to the beach.

Plussat: Free parking.

Miinukset: The lighting in the room was very poor. It was impossible to read while not in bed. The light on the headboard was great but useless for me. The room was not comfortable or homey.

Plussat: Nice complementary breakfast include with a great selection. Friendly staff, happy to assist where they can. Clean and tidy rooms with comfortable beds.

Plussat: Friendly staff and clean

Miinukset: No AC... it was warm, but they provided a fan for each room.

Plussat: Siisti. Lähellä rantaa ja Santa Monican keskustaa. Todella ystävällinen henkilökunta.

Plussat: Erittäin siisti ja kadun liikenteestä huolimatta rauhallinen. Kävelymatkan päässä Pieristä. Kahvia sai ympäri vuorokauden respasta.

Miinukset: -

Plussat: The motel was clean, well equipped and well pretty located for the Santa Monica area. Its about a 20 minute walk from the pier which isn't too bad but does get you away from the noisy bustle of the area and saves you a fortune on parking costs. staff were nice and friendly.

Miinukset: We had a rather large truck and the parking bays were a little tight. Should be fine if you're in a normal car.

Plussat: The location was convenient, which made walking everywhere that much easier.

Plussat: Great for couples, great staff and close to walk to Santa Monica beach

Plussat: The staff was so nice!

Miinukset: No air conditioning

Plussat: This is a nice little place to stay for a stop along your travels. It has all of the essentials, queen bed, cable TV, bathroom and a little fridge. The lady working at the desk is lovely to talk to and can recommend some nice places to check out.

Plussat: Siisti huone, mukava sänky ja mukava henkilökunta

Plussat: Front desk was ver nice and helpful.

Miinukset: No a/c it was warm in room. Not a fan person...it did not cool off.

Plussat: Very helpful

Miinukset: Air conditioned

Plussat: Property was in a great location to Santa Monica. Very cost effective against most other properties in the area

Plussat: I loved the location, the Art Deco design and the amenities: coffee, free bottled water and fast reliable room service.

Miinukset: The broken elevator!!!! It was such a hassle lining up with the penthouse bar visitors!!!!

Plussat: Every staffs are so nice and kind, also perfect location in Santa Monica.

Plussat: Location is good. Room size is bigger than expected.

Miinukset: The facility quality is below my expectations

Plussat: Location was good and close to amenities. Staff was friendly except once upon returning they were a little brusque in asking if we were visitors or staying.

Miinukset: Shower over bath has potential for accidents. The tub is so high that it was difficult to get in. It was even hard to open windows for ventilation as well as turn on the water for our shower. Exiting the shower wet also posed problem to slip and fall. The sink faucets turn on very strongly. Once you’re dressed to head out, rinsing your hands meant splashing onto your clothes. It was not a good set up at all. Also noise from ocean avenue was sporadic and kept us awake parts of the night. On Saturday they tested the siren-like fire alarm and didn’t warn anyone. We were awoken twice from a nap. When I called down to the reception to inquire she said she was just putting up signs (after the fact)! Having known the schedule the hotel should’ve warned all their guests upon arrival and reminded them again. None of that was done to our knowledge. We’ve worked alongside hospitality industry for decades and this isn’t the way to present a hotel that costs $400/ night.

Plussat: LOCATION, VERY NICELY RENOVATED

Miinukset: I WAS SURPRISED THAT THE HOTEL CHARGED A 25$ AMENITY FEE (WHAT IS THAT?)

Plussat: Excellent staff super location

Miinukset: Room we stayed in could do with some updating but overall stay was very good.

Plussat: Very nice people work there. Very attentive staff and very clean

Plussat: Staff was friendly

Miinukset: Old and worn paint exterior and interior, room not wholly clean, rooms very cramped

Plussat: Staff was great.room had a lot of water noise ?? Very very small everything was compact. Didn’t match the pics on line.

Miinukset: Very noisy

Miinukset: Dear customers service manager I’m writing to complain about my disappointment with my accommodation in your hotel (Shangri-la) in room number 502, reservation number 3311326896. First was the unpleasant welcoming, second the maintenance work has continued for 2 days which was very annoying and disturbing with all those noises and people shouting around every day. Then I was shocked because the price of laundry was 275$ which is in fact cost more than the clothes itself. When I made the reservation I expected a high-class hotel like the InterContinental, the Sheraton or the Hilton but unfortunately it’s more like an old coastal motel than a fine hotel. Difficulty getting the originals

Plussat: Location

Miinukset: Like it all

Plussat: Sijanti oli hhvä ja ystävällinen henkilökunta

Miinukset: Huoneeseen kuului käytävältä kaikki melu, sisustus oli ollut hieno joskus kymmeniä vuosia sitten

Plussat: Big suites, confortable

Miinukset: Expensive the parking

Plussat: The room was very nice and the bed (and sleeper sofa) was very comfortable. The pool was warm, even if the air temperature was not so warm. The breakfast was tasty and well astorted.

Miinukset: There should be more space for the cloths inside the rooms.

Miinukset: Didn’t get the room I was promised

Plussat: Location

Plussat: Good location. Close to highway and walking distance to beach and downtown. Hotel was good for 2 day business trip that I needed it for.

Miinukset: Hotel was a little tired and dated.

Plussat: The location- it is a ten minute walk from the beach.

Miinukset: When I arrived, I was assigned a room that someone was already occupying!

Plussat: Everyone was polite and helpful. Room service was verify efficient time wise.

Miinukset: They’re was no soap to purchase to do laundry other than the gift shop that was closed. I would’ve expected a vending machine with those products in the washer area.

Plussat: Breakfast wonderful. Very quiet and restful sleep

Miinukset: Nothing bu a little wait for a room to move into. Very tired after flying cross country

Plussat: Hotellissa oli erittäin hyvä aamiainen. Myös uima-allasalue oli hyvä.

Miinukset: Varasin seurueellemme (5+1 henkilöä) huoneiston, jonka hintaan kuului aamiainen. Ensimmäisenä aamuna minulle väitettiin, että aamiainen kuuluu vain kahdelle. Asia selvisi (ja saimme aamiaiset kaikille), mutta en pitänyt siitä, että meiltä edes yritettiin laskuttaa lisää rahaa jo muutenkin melko kalliinpuoleisen majoituksen päälle.

Plussat: room size and location Concierge are brilliant - friendly and very helpful

Miinukset: cost to leave bags for 2 nights when we were staying for 15 nights at the hotel and spent thousands! Felt very mean of hotel! missing items at room service bad internet duvet being exposed in bedding

Plussat: Pleasant stay

Plussat: The location and staff were great. Especially the staff!

Plussat: The location was superb!!! Amazing! You can leave your luggage FOC.

Miinukset: A bug in the bathroom. Some facilities needs an update.

Plussat: Very comfortable and clean. Location is off the beach and feels safe. Free parking was so nice.

Miinukset: It’s not as close to the beach as advertised.

Plussat: Siistit huoneet

Miinukset: Narkomaanit viereisellä rannalla/nurmella huusivat ja jahtasivat toisiaan koko yön. Aika pelottavaa. Tuntui että olisivat olleet vain metrien päässä...

Plussat: Location and staff

Miinukset: Room was very small for a family of four and four suitcases

Plussat: Good location Handy kitchen Clean Beach chairs & parasols available

Miinukset: Parking very expensive for what seemed to just be their own parking lot with no security staff Window opened up into the facility so everyone waking past could see straight in Cleaning very late into the day so check in is late Expensive for what is quite a tired property

Plussat: I block to ocean

Miinukset: cash refrigerator deposit frige is all full useless

Plussat: Great room on ground floor, close to the beach, shops etc. Kitchenette facilities were a bonus.

Miinukset: The noise from the guests upstairs was annoying, but that isnt the hotels fault.

Plussat: Nice location if you were 21 years old and hanging at the beach.

Miinukset: Room to small and the price was out of line for what they had to offer. Location only!!

Plussat: The location. Just up the hill from Santa Monica Beach with only a park and a parking lot between.

Miinukset: No.

Plussat: Exceeded my expectations given the low price.

Plussat: Location was fantastic, right on the beach and close to the action. The room was very well decorated and modern. Bikes available for rental.

Miinukset: The concierge will charge to book tours on your behalf. We had never experienced this before.

Plussat: Value for $. clean room and quiet location. Walkable to 3rd street, but bit of a walk..