Sanya Lomakeskukset

Plussat: The people at the hotel es great....

Miinukset: The beach is not usable

Plussat: It’s convenient to close Arena mall. Very clean big room and extra bed for kid. All staff can not speak english well but not bad. The pool is clean and breakfast is nice.

Plussat: The people were so friendly. Ruby was amazing checking in and helping to get services. Not everyone spoke English but they were always able to find some way to assistant you. Breakfast was amazing and was loaded with options. Spas were amazing but a bit pricey. Everything was comfortable and beautiful.

Miinukset: You can't swim at this beach and service was sometimes slow. A bit overpriced for most meal options

Plussat: The staff are extremely friendly and considerate, my whole family are happy with the stay. Checkin staff Emily did a great job to arrange most convenient plan for all our rooms to be near each other although high occupancy rates during festival season. Really extra mile on the service.

Miinukset: Room cards were deactivated the next day at 10am a bit surprised us. But they are fast to delivery new cards to our rooms.

Plussat: 1/ Very beautiful estate with excellently kept gardens. A real pleasure to walk around 2/ Our deluxe suite with ocean with was really great, 110m2 with breathtaking daily sunrise view over the sea. 3/ The breakfast is one of the highlights, it’s amazing with very diversified selections changing daily. Head Chef Robert Lau and his team specially prepared each day, tasty and all natural vegetable purée for our 9mths old baby. We very much appreciated this close attention and gesture. 4/ the calmness of the hotel and the overall the property, it’s really peaceful 5/ the hyatt camp is perfect if you have kids, many different activities to keep you kids busy. Perfect if you want your little ones to learn Chinese :) 6/ the kids aqua park

Miinukset: 1/ the main contraint is language. Only too few of the hotel staff speaks English but on the upside The ones that do make the effort and really try to help. 2/ Hôtel is split into 3 buildings. We lived in 1 building, breakfast was in the 2nd building and the club floor in the 3rd building. Quite some logistics especially if you have 2 kids with you )) 3/ club floor, they really kick you out at 19:00 when it closes. Only 1 bottle of wine and 1 bottle of sparking with all guests with access so unless you come in first for the evening session there won’t be any left and the staff is strict with this 4/ using wechat offers numerous discounts when booking services. Unfortunately, could not manage to create account. 5/ the taxi drivers waiting outside are mostly crooks so watch out. They will easily run the meter on you, or try to help you buying tickets when going to attractions. I would recommend to avoid, as it seems you pay the high price and the taxi driver it seems has a special card or Chinese citizen tariff card and he definitely makes money on your back! 6/ there a guard stopping you from going swimming in the ocean!! The rule is Haitang bay is that swimming is not allowed (or at your own risks) I guess it’s because Chinese people mostly aren’t good swimmers and local govt. prefers to avoid responsibility! ( but don’t worry, we swam everyday :) we just walked via the beach to the next door hotel “Sheraton” where beach guards are less strict ) it would be a pity to come to such beautiful place and not swim in the amazing ocean !!!

Plussat: - The View: amazing bathroom and bathtub with amazing view on the sea, same for the balcony! - The garden: a big tropical garden separates the hotel from the beach. absolutely beautiful garden, never seen this. - The beach: clean, lot of space, very clear blue water with waves. super nice

Miinukset: - the choice of restaurant in the hotel: very expensive for very average quality. 165 rmb for a cheesburger, or 150 for a Hainan chicken rice....chinese food is usually not expensive, here it's way too pricy. i suggest to leave the hotel to have dinner but its location doesn't make it easy - distance from other shops, restaurants and city center

Plussat: The food was extremely good with a rich selection of local and western dishes to select from

Plussat: The staff tried everything to make the stay very very comfortable! Big Thanks to David. Amazing service in a fantastic hotel

Miinukset: Sleeping room and living room was not connected. Whirlpool could not switch on/ off by ourselves. That would avoid some staff visits.

Plussat: Bookin com sivuilla olevista kuvista jotka antavat täysin valheellisen kuvan paikasta

Miinukset: Hotellia voi kuvata osittain sanalla kaatopaikka. Rannat ovat niin likaisia ettei siellä voi uida laisinkaan. Hotellin omat altaat ovat niin kylmiä yhtä lukuun ottamatta että uiminen on mahdotonta. Hotellin henkilökunta touhuaa mutta on ilmeisen kokenematonta. Hotelli on erittäin kallis ja sen vuoksi on hyvä tuoda esille että bookin.com sivut antavat siitä täysin valheellisen kuvan. Mene tähän hotelliin jos haluat näyttää lapsillesi likaisen meren jossa ei voi uida ja muutenkin vähän rähjäisen paikan. Huone varauksessa lukee lounge kuuluu huoneeseen mutta loungea ei ole olemassa tässä hotellissa. Uima-altaalliset mökit ovat huono valinta, altaat ovat likaisia ja huoneet epäkäytännöllisiä - joudut kulkemaan makuuhuoneeseen ulkokautta? Löydät rannalta kaikkea roskaa mutta varo ranta on täynnä rikkinäisiä pulloja ja loukkaat jalkasi helposti The hotel can be partly described as a landfill. The beaches are so dirty that you can't swim at all. The hotel's private pools are so cold except for one that it is impossible to swim. The hotel staff is busy but is apparently inexperienced. The hotel is very expensive and therefore it is good to point out that bookin.com gives a completely false image. Go to this hotel if you want to show your kids a dirty sea where you can't swim and anyway a little shallow place. Room reservation says lounge is included but room does not exist at this hotel. Pool cabins are a bad choice, pools are dirty and rooms impractical - do you have to enter the bedroom from the outside?

Plussat: the room next to the pool was perfect for my infant son. Warm and clean water. breakfast very generous, taste and variety of western and asian food the butler and staff excellent, very helpful all the time.

Miinukset: the mojito i order in the afternoon tea. need to make them better. it was terrible.

Plussat: excellent breakfast. amazing rooms.

Miinukset: beach and sea a bit rough.

Miinukset: AMEX card was not available. Even they said they already connected into the system and my card has some problem, it is actually not true since I can use it other hotel.

Plussat: Beautiful rooms nice beach & swimming pool area.

Miinukset: Not so much European food at the breakfast ad dinner buffet. Personnel doesn’t speak good english , so it’s difficult to communicate. Far from down town.

Plussat: The hotel designed very modern, the rooms are very spacious & clean

Miinukset: The location is so far from all public transport, hotel doesn’t provide any free shuttle bus to any where even the outlet park is just a few minutes away, your hotel didn’t give a ride for all guests. It is even impossible to walk from hotel lobby to the main road, only way to go out is get the taxi! This is the huge problem for guests Who don’t have their own cars Your hotel doesn’t provide any extra assistance beyond the basic hotel facilities. For example, we come from Australia, we use different electronic appliances, your hotel has no converter or charger provided Other entertaining & shopping facilities are very few if you expect the guests just stay in the hotel and enjoy hotel. It’s really no much things we can do inside hotel. The price within hotel is crazy, restaurant, Spa, shops all have unreasonable price! I attached the price for SPA treatment as the sample how crazy the price in the hotel is!

Plussat: Comfortable, Chinese-style and family-friendly hotel at Yalong Bay Beach. We were happy to enjoy the amenities of VIP status (probably because we had booked a deluxe family suite). For VIP guests, buffets for breakfast and for tea in the afternoon (with a good variety of fruits, Chinese dishes and sweets, coffee/tea/juices) were included and served in a separate dining room. The garden is nicely arranged, providing various pools, water slides, swings, hammocks. Direct access to the beach, it is allowed to swim in the ocean (at least in a designated area watched by a lifeguard). Hotel is located very near (5 min walk) to a market with Asian cuisine restaurants and Western fast food.

Miinukset: Don't expect the modern-stylish architecture of the Western hotels in the area. Don't expect fluent English by the staff.

Plussat: I love Horizon Resort & Spa. This was my second stay here. Last year I was traveling with my two-year old and I absolutely loved it! I loved the location and the fact that everything you need in right there. Traveling alone with a toddler can be very challenging, but at Horizon it wasn't challenging at all. Everything we needed was just minutes (if not seconds) away: pools, playgrounds, the beach, even a small zoo! There's also a Starbucks across the street, a supermarket, McDonald's, KFC, a park for kids - all about five minutes away (on foot). My son and I played at the beach, at the pool or the playground, then had lunch, then he had his afternoon nap and after that we had lots of fun again. No need to travel by bus or taxi - all the fun is minutes away :) I highly recommend this place to people who travel a love or with kids - it's awesome! We are thinking about coming back again next year!

Miinukset: I really like Horizon Resort & Spa - it truly is an amazing place for travel with kids. One thing I'd like to see is more vegetarian and vegan options on their menu. I'm a vegan and my family members are vegetarian. If we order at a restaurant we have to pay for the meat even if we ask the waiters to make a certain dish without the meat. I think it would be great if there were vegan and vegetarian dishes or price adjustment. Why do I have to pay for meat if I ask to remove it? ;) If they could provide more vegan and vegetarian options we would not have to eat outside, we'd just eat right there at the restaurant.

Plussat: perfect place for the beautiful beach

Miinukset: time to do the check in very long (30 minutes), the quality of bathroom can be improved same breakfast every day no change ! when we arrive at 10:00 (breakfast closed at 10:30) already a lot of choice not available

Plussat: Kids really like this hotel, they don't want to leave. Especially like the swimming pool and the beach.

Miinukset: Air conditioners cool slowly.

Plussat: Breakfast buffet is incredible. Caters to families with small children.

Miinukset: Caters to families with small children. No bars, night entertainment. We were there on New Years with not much to do.

Plussat: Location is good, direct access to the beach.

Miinukset: Check-in staff assigned us a bad room because the room was booked with booking.com. Room rate was cheaper via Chinese website. Room was not cleaned and have strange smell. Staff changed my room unwillingly after we waited for more than 1 hour, no apology made. Breakfast was bad. Never stay in this hotel again.

Plussat: The pool is nice. The staff are friendly and helpful. Maybe the room could be better - it did not really impress me. In general a good experience. The breakfast upgrade is pretty awesome.

Miinukset: The room could be better. The view and the facility did not really impressed me, given the price. Nothing else really. Maybe some facilities for swimming provided would be cool!

Plussat: Very good bar and is a perfect chinese restaurant, it is really good restoran. Also, the hotel has another restaurant for breakfast, for guests of villas, suites and gourmets. I recommend to foreign tourists do not take a room with breakfast included, but go to there. Our room was clear and no any other pretension. The hotel has a Russian-speaking employee. Good animation for children, the whole hotel is designed for children.

Miinukset: Very dificult yo find some staff who can speake in English. and really can understand what you tell them. Сhaise lounges on the beach: they are not enough! We could not find free if we didn’t come in the morning. They are all dirty, the towels are all very worn and have a dirty look. Sunshade on the beach are all rotten and dirty. The pool BBQ bar is not successful, they are trying to do a show there, but it does not look very harmonious. Noisy and aggressive music spoils the appetite. Before living in this hotel, we lived in a different place, so we can compare with and the BBQ of this hotel is worse, but also a little cheaper. The hotel itself is very noisy due to the concept of a children's hotel, there are crowds of people and everything with children. At the front desk is always in line, for breakfast is the line 30 min. waiting.

Plussat: The room was clean and comfortable

Miinukset: Poorly managed. People smoking everywhere. Littered. Untidy. Over-crowded. Extremely unpleasant. Not 5 stars.

Plussat: Unlike most family suits, MGM suits has two separate double beds in two connected rooms which comes very handy

Miinukset: The pool is a bit crowded

Plussat: The breakfast buffet was excellent, but I recommend getting up early and eating around 7:00 to avoid the rush. Still, tons of options to choose from and the food quality is very good. The room was bigger and better than we expected based on the photos from the website. It was huge! Also, the amenities in the bathrooms were fantastic. The shaving kit even had a tiny can of actual shaving cream unlike every other hotel shaving kit I've ever seen. There was so much to do besides the beach, but our all time favorite was the surfing simulator. The guys who ran it were super friendly and we spent two full days buying the day pass and learning to surf. The private beach was so clean! I usually walk in the mornings to pick up trash on the shore, and our little slice of beach was very clean...hardly any plastic waste or cigarette butts or empty bottles. They do a really good job of keeping it neat.

Miinukset: My only complaint about Hainan is that food is very expensive almost everywhere and we often end up eating a lot of fast food or instant noodles in order to save money. The buffets are all very nice, but even the cheap ones are nearly 350 RMB per person and we just don't eat enough to make it worth the price. This goes for all the hotels in the area, not the MGM, but it was a little annoying that if you ordered carry out you had to eat it in a small room near the lobby and couldn't bring food up to your hotel room. Other hotels in the area have let us bring in food. It's not a deal breaker, and I get that they want to support their restaurants, but that is the one thing my family didn't like. Everything else was amazing.

Miinukset: The first Night Air-Conditioning is not working ,it keeps 28'C, and i call the front desk, After checking they said they cant fix the problem, And they will help us to change another room, BUT i need to wait until the next day, that mean i need to sleep in this hot and wet room for a whole night . the second day, they really change the room for me ,also upgrade a better view's room, But another problem came, its a rainny day we intend to stay and watch movie in room. the problem is ......the TV not working ,the staff came and try to fix ,and he cannot made it, that waste one more day. My booking is 11/10 to 15/10, this experience made me leave early,i leave at 14/10 buy a new ticket for my flight and cancel all my activity next day,

Plussat: view

Miinukset: tired deco bad western food, average Chinese food, all very expensive

Plussat: The hotel is nice, good location with lots of cafes and restaurants nearby. The staff is very friendly, Nancy at the front desk was especially helpfull, helped us a lot with our early check-out.

Miinukset: The beach is public and the sea bottom is rocky.

Plussat: Nice room and view, comfortable bed, stylish room, nice terrace. Nice pool and bar. Gym is ok. Quiet in general. Cosy environment, almost like a private beach but not a pretty one.

Miinukset: Staff is extremely slow, every time you ask for something, it take ages: - 30 min for a burger on the pool - super slow check out, inefficient - Slow Slow Slow, just very slow for everything... The beach is just so so, not very centred, but it takes only 10 min with a taxi, Didi to get close to animations.

Plussat: Nice location, good value for money for the overall rate and thanks to Nancy for her good services. The staff from the restaurant Mediteraneo was nice

Miinukset: Drinks and food were a little bit overpriced. Overall fournitures is a bit old. There were not enough electricity port in the room. Also we had a room but a gorgeous view over the see however balcony plants were to high which make it impossible to see the see from the bath.

Plussat: breakfast was very good, location is amazing, All staff were very friendly and helpful.

Miinukset: glass but not plastic would be better for breakfast in a 5star hotel, and dresscode could be mentioned for restaurant. Some guests came with bathrobe to breakfast.

Plussat: Breakfat was very good While the hotel seemed to be full, the swimming pools were quiet the hotel room is of good quality and the bathroom is very good overall a nice environment

Miinukset: Personnel is is nice but not very effective and efficient - e.g. we had to wait 45 mins for a pizza at the mediterraneo restaurant. Despite sitting next to the oven and seeing that there was nobody cooking, during this time we were told a number of times that our pizza was already in the oven and it was a matter of an additional few mins. Despite we booked a double bed and received confirmation by email, we were given twin beds and were told it was our fault we did not ask for a double bed. Price of food in hotel restaurants is generally not good value for money (with the exception of very few options), particularly given the portion sizes (e.g. of the salads). The number of sunbeds on the beach (12 or so) is too small compared to the request. if you arrive after 9 there is no way you can find a place. in addition, sunbeds are quite far away from the part of the beach were one can enter the water

Plussat: We enjoy the resort and the good service of the club intercontinental ms Sally Lu.

Plussat: The facilities are great. It is very kids friendly. Very central in the area, a lot of shops around

Miinukset: The fact that the hotel is accessible to the public.

Plussat: Everything. Tha staff was great. The Club area is amazing and quiet, I hope it will keep like this in holidays time. The beach is amazing as no many people and have lear water!

Miinukset: Wifi is not working very well at the hotel areas. But everything else was just amazing

Plussat: I already mentioned above, it's my 3rd time here. I guess it explained everything. If I was not satisfied with food and facilities, I wouldn't come back again. This hotel has excellent facilities and super awesome view although early express check out is not available in club lounge. And This hotel's power point is Club Lounge's cocktail time which serves like almost moring breakfast buffet with various liquors and beers. Just stay and enjoy it, you will never regret choosing this hotel except for the early Express check out of club lounge.

Miinukset: It wad my 3rd time here tho, one thing was still same. The express check out was not possible early morning. I did not understand why 7 am was so early morning in the express check out desk....

Plussat: the food is good as usual. salad bar is decent. chocolate croissant is nice.

Miinukset: NOt my first time to have breakfast in the hotel, but this time the chef in charge of eggs seems always busy to make the round type of eggs, and dont seem to understand what "scramble eggs" mean. I had to explain a few times before he kind of understand. There are also many waiters that to my surprise cannot speak chinese. I cant imagine in China they are hiring foreigners as waiters but cannot understand simple chinese like "Salt and pepper". other than this,

Plussat: Incredible pool. Nice interior design. Not too far away from the airport. Top location close to the Atlantis Aquaventure water park. Very nice, friendly and most helpful crew. Especially they were always ready to use their translate apps for our communication as we didn't speak Chinese. As our VISA was partly not accepted by the hotel's payment system the staff (esp. Doreen) helped a lot to overcome the technical problems.

Miinukset: It is not allowed to swim in the ocean and play in the waves. Guest may only stand in the shallow water. That's weird. Therefore the beach is not structured with designated and secured swimming areas like in Europe. The in house atm machine does not accept European VISA or Master Card, only Chinese cards (status August 2019). The same by the way is true for other atm in the area.

Plussat: I like that their rooms are spacious and that they were very thoughtful. They knew I was travelling with 2 infants and so they had baby cots ready for both of them as well as sand play toys. They also rubber protected the corners so the 1.5yo won't hurt herself.

Miinukset: The amenities were meh. The swimming pool was huge but not clean. The beach pool was not open and they were doing gardening in the middle of the day when the traffic was high, blocking the entire walkway towards the beach. We had to wiggle our way around the cut branches and fertilisers etc.

Plussat: Room size

Miinukset: Dirty pool, no english speaken staff...Westin hotel? Poor check-out, no informations about the area in english. Food was overall 7/-8. Pool was 90% closed, no service on beach!

Plussat: I love the Westin hotels beds and bath. It is why I book with Westin. At this particular stay I was looking for relaxation and comfort in a quiet property. Westin Sanya met that for the most part. However, communication at check-in was a challenge given the language barrier. This was throughout my stay and was difficult to order room service or consult the concierge. I met other western tourists who had the same experience and were frustrated. The beach is beautiful and extremely clean. The property gardens and landscaping were gorgeous and adult pool option appreciated. When I checked into my room there was a childs tent in the middle of the room. I think that should be a requested item, not default.

Plussat: Very comfortable beds, large double room, friendly staff (though limited English skills), large garden with various pools and channels, direct access to beach, modern architecture. Not far from Atlantis hotel (15 min walk) and directly beneath the luxury shopping mall CEF.

Miinukset: No-one took care of us when we arrived with four people and luggage. We had to find our way to the reception on our own. Gardens are well-maintained and water clear, nevertheless the pools did not make a "fresh" impression (one of the larger ones was even closed).

Plussat: the beach side restaurant staff service is good.

Miinukset: 1. Even though we have been assigned with an ambassador, she was not able to help at all. 2. We tried to call taxis, the staff at the door could not help at all. Do it yourself! 3. We wanted to reserve restaurants, the staff asked us to do it ourselves, they told us to do it online ourselves! 4. Some family members stayed in a villa, the cleaners clear the ashtray by throwing the cigarettes buds into the plant bush, it was ridiculous. 5. No one will help you to load and unload luggage from cars.

Plussat: as usual good for people who needs easy access to duty free mall, 4 mins walk. pool and beach is good and room is big

Miinukset: the buffet dinner runs out of lamb chop too fast

Plussat: I almost didn't stay here. I was booked into another, much more expensive hotel nearby. However, I happened to briefly visit that hotel a few weeks before my planned holiday and was shocked at the poor quality. I therefore switched to this hotel, assuming the quality would only be 'ok', but at least it was cheap. The quality is BETTER than the more expensive hotels nearby, and it is a lot cheaper!!! Great staff, nice pizza, pool access room was heavenly.

Miinukset: Breakfast is fairly 'local'. It gets insanely busy later on, but was lovely if you go earlier. The samosas were amazing, but apart from them there are few genuine international or vegetarian options - just a lot of foods that local people think are international, but aren't. Sadly there are no cheeses or anything of that nature.

Plussat: The staffs there are very friendly and willing to help with my requests. Although the facility is a bit old, I'd like to stay there again. Gardens there are gorgeous as well.

Miinukset: Some parts inside the guest room need to be repaired. The wall inside the shower room was cracked.

Plussat: The ocean view is great , accept the balcony tile floor was pop up and unfinished may create trip hazards.

Miinukset: The buffet food is ok, prefer small amount and quality vs quantity.