Sapporo Prince Hotel

We booked because of the blurb on the first page of booking.com where it does not say that the spa had a Y500/head charge. However it got worse as we went to the 28th floor bar where nowhere on booking.com or when we visited the bar were we alerted to the fact that there is a Y600/head charge - we only found out after our second visit - it cost us $95nzd for 2 drinks each and one small plate sandwiches. Then I called front desk for some coffee in our room and they told me the room was not entitled to coffee!! Never before in my extensive travel have I experienced this. I went to reception and they told me I could get one from the restaurant however when I got there the maitre d told me I couldn't have one, then the receptionist came over and told him to give me one!! Unbelievable! The hotel also put us in a room that had a building smack bang outside the window - have a look at the photos of the building and you expect views!