Great location, modern design, cleanliness, courteous staff
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
Beautiful hotel, comfortable beds, clean room, and facilities. The location and parking situation is uncomfortable. Check in is too late in the day.
The coffee maker Desk staff rude. Renovation took over the complete hotel - our hallway on 5th floor, temporary lobby nasty, Madison room terrible. Such a hotel should not be charging for a breakfast pastry esp under these conditions. Cleaning staff did not address our room at all. Bed too soft. Live and learn - the hard way
Great staff! Eager to help and always friendly. Limited room service menu, no service at the pool
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
Very friendly staff and great atmosphere Clean rooms Nothing bad at all
The pros of this stay here include the great location, the breakfast that's included, the cleanliness of the room's bathroom, and the courteous staff Major cons that ruined my entire stay would include the infestation of Insects in my room (ants) on the floors and walls. The front desk associate who overcharged my card two more times after I had already booked and paid for my room online. And me not getting the type of room I requested when I booked and paid online. I will also like to include the poor parking unless you're paying for valet.
Fairly close to the city market and river street. $5 UBER ride back and forth or about a 4 block walk. Staff was very friendly and helpful. Valet parking only, and it's $18 per day.
Good location. Lack of details. Towels are old with stains. Seems to be below Mariott standard.
I found the location great. It was well within walking distance to many tourist attractions. Breakfast was excellent, lots of choices. Rooms were clean. It was very loud as my room faced Bay street. However I asked tge front desk staff if I could be moved and they accommodated my request the next night.
Nice employees, decent breakfast, walking distance to all main attractions/restaurants/bars. Construction going on right outside our room was extremely disruptive, bed could have been a little more comfortable, weak water pressure in shower.
I liked the location, treatment by staff and the breakfast which was awesome. The pool area was not well kept.
bed was very comfortable room service was poor. food was cold, ice cream melted. bathroom very small and not multi user friendly. they are in the process of a renovation so I will take this into account.
As always, the Thunderbird was clean, convenient, and the perfect price. The staff was helpful, the hotel was very cool, and the convenience and cleanliness for the price is unbeatable!
Very friendly & helpful staff. Good coffee & Krispy Kreme doughnuts in lobby. Fun decor. Comfy beds with clean bedding. Recycling bin in room. Thin walls- could hear street & neighbors. Too bright at night- needs darkening shades. Motion sensor in bathroom loud & annoying. Had to pay $7.50 a night to park in hotel's narrow parking spaces.
Friendly staff Location: right in the middle of shopping district and waterfront Valet parking only: $27/ day. Nearby parking comparably high. No free breakfast: coffee/hot drinks were available for free in the morning
I arrived a little after 12, They would no one at the valet to greet me nor to take my luggage, after checking into my room, roughly about an hour , I dialed room service, the front desk, and none were available when I call, I stepped out to the hallway to get ice and ice machine was broke come that evening I stepped out to pick up a friend , And it took a half hour for me to get my car for the valet was somewhere in the building doing something else, I could've paid less for better service that I received at this hotel, I am completely dissatisfied