Savannah hotellit South Historic District

Plussat: absolutely beautiful! great room, comfortable bed, friendly knowledgeable staff.

Miinukset: wish the breakfast went a little later we missed out on it sadly

Plussat: the architecture and the breakfast

Miinukset: room was not clean enough. Jacuzzi tub was dirty.

Plussat: The staff

Miinukset: Hotel needs urgent renovation. Now i know why it isn't a relais & chateaux anymore.

Plussat: The Mansion opened right before I left Savannah and I have been wanting to stay there ever since! It definitely did not disappoint. The room had a view of the park and was beautifully appointed (the bathroom was spectacular). The restaurant was as good as remembered and one of my favorites- it has the look and feel people go to the Pink House for but with better food. The entire hotel and restaurant just felt very 'Savannah'- romantic and haunting. The staff was charming and friendly and I especially loved being surrounded on all sides by art!

Miinukset: Not much not to like. I wish there was a free parking option (valet was great - friendly and accommodating) but steeply priced for the area (especially as it is their own parking lot right behind the building). Also, have never been to a 4-5 star hotel that did not have free wifi.

Plussat: Hotel is opulent. Rooms were large and very comfortable.

Plussat: Great location in a great city

Miinukset: Concierge was pretty much useless. Couldnt make his computer work and tried to get us to eat only at their bar.

Plussat: This is a true one of a kind boutique hotel. Wonderfully quirky, beautiful architecture and interior design. Well trained and attentive staff. Phenomenal bar and restaurant. So much more wow factor than the newer Kessler properties like the Bohemia brand.

Miinukset: My biggest gripe with all 5 star properties (not just Kesslers) is the higher the price point the more they "al a carte" basic services such as parking, internet service, in room amenities, and "resort fees". These surprise upcharges ruin what other wise would be an excellent experience. As a recently retired traveler these charges more often than not discourage me from being a repeat customer. OK, I get paying for parking at say "The Waldorf" in NYC. Most guests don't drive there. But $22/night to park behind the building on their own property at The Mansion is absurd. And $10 for WIFI? Really? Get a grip. We're not all travelling on OP money anymore.

Plussat: I have lived in Savannah all of my life and am a current New York City transplant. I had recently come home to visit my family and decided to stay at the mansion. The hotel was gorgeous - a mixture of old southern charm and the MET. The staff was also great. Very pleasant and met my every need. I would definitely stay here again if I got another chance

Miinukset: Nothing

Plussat: Great staff & excellent location.

Miinukset: View: we were in a room that overlooked the HVAC system — but really spent so little time in the room during daylight hours, so it didn’t chatnge how happy we were with the experience. If we are planning a longer stay, we will book a room overlooking the courtyard or the park.

Plussat: Than mansion itself is stunning. Beautiful decor, art, loved the room.

Miinukset: We stayed for a week & our keys had to be replaced 5 times in that week. There were no comps or anything even offered for all of our issues with the room keys. I thought we should have been offered some sort of severance for the problems that we had. For that, I was disappointed. Also the food we ordered from room service was very overpriced & not flavorful. We had a salad & a sandwich, which was $50 & they forgot my dressing. The menu, at least for room service, was unimpressive.

Plussat: The property itself is very cool - chandeliers, marble, velvet furniture, modern art, sculptures everywhere. The location is also great in that you're about a mile or so to the main dining/shopping area.

Miinukset: The service here is terrible but I'm under the impression it's terrible everywhere in Savannah, not just here. In fact, I'd go as far as to say it's a southern thing. Nevertheless, we paid 5 star prices to stay here (by southern standards) and expected 5 star service. The staff failed in this area, HARD. Examples: they didn't set up the sparkling wine service we ordered for arrival; they screwed up our room service order (literally, I ordered plain pasta with red sauce and they couldn't understand my order, so I got pasta drenched in butter); we requested a trash can several times before giving up; we had to request more toilet paper, tissues, coffee creamer, stirrers, etc., because housekeeping didn't leave it. Come on. On a side note, the amenities here are really low end. I didn't bring any shower products thinking what they'd provide would be sufficient. I ended up buying some cheap travel size things from CVS because the products here are even worse than drug store quality. This hotel needs to do a better job of staff training if it wants to be a lux hotel. As it stands right now, I've had better service at a Hampton Inn.

Plussat: Great location, had a newly renovated room, quiet stay event though right across from elevators, nice staff at check in, clean hotel, nice bathrooms

Miinukset: Smelled like paint and was strong right at first but eventually didn't notice it

Plussat: Comfortable beds. Nice view.

Miinukset: Extra fees for parking. Expensive breakfast buffet that was just average. Maids forgot to leave hand towels and washcloths.

Plussat: The staff was very friendly and helpful. The valet staff was excellent.

Miinukset: The room's shower head needed replace and the shower drain was very slow and could not keep up with the shower.

Plussat: The room was very nice . The valet parking was great.

Miinukset: It would have been better if there was a fitness center .

Plussat: The bedroom was amazing, especially the view- we were poolside andcould see the cathedral to our left. The hotel was vet clean and beautiful.

Miinukset: Our only wish would’ve been to have had a mini fridge or microwave in our room!

Plussat: The hotel itself is in a great location. Check-in was easy and parking was not too expensive although there is no self parking.

Miinukset: The hotel is definitely old and way overpriced. We understand that it is a Hilton but for the price on a fairly average weekend I could've stayed even closer to downtown and probably had a newer and cleaner room.

Plussat: The bed was comfortable and the room had a nice view.

Miinukset: My room was close to the elevator and you could hear the people getting on and off plus the elevator operation vibrated through the walls. Also, the shower head dripped

Plussat: Nothing

Miinukset: Everything! We booked a king and gave us a double! Hotel was extremley loud could not sleep what so ever!!!!

Plussat: location is great

Miinukset: Lobby bathroom was filthy.